Marian M.
Google
We used to like this place, but not anymore. Our last experience was awful.
We wanted to order for pickup, but the online ordering did not work. So, we had to call instead. When I came to pick up the order they mixed up the prices and charged us almost 50% more than they should have. When I raised the concern they corrected the mistake, but then the new price still did not match the online price. When I asked about that, they said that they automatically add a 10% tip for all phone orders (I guess that's why the online ordering form does not work) and the manager did not want to take it off even though I asked to opt out. So essentially, I was forced to pay a 10% tip for all the inconvenience they caused during the pickup!
Moreover, while I was signing the receipt they picked up the original voided receipt (with the 50% surcharge) and threw it into the trash then pretended like they did not know what happened to the receipt. So, only after I asked to get a second copy they fished it out of the trash and pretended as if nothing happened. Oh, and by the way, the receipt you get for signing also includes a line for tips but they do not inform you that your total already includes the 10% tip, so you may end up paying a second tip, bringing your total expense significantly above what should normally be charged for pick up.
During all of this, the manager showed a lot of frustration and impatience. For an order of over $50 for pickup I got a lot of attitude and complete incompetence. With the current incompetent staff and the manager who puts random surcharges, we'll not be coming back anymore!