Save The Duck

The guys in the shop were extremely helpful, and I’m very satisfied with the parka (Nellie in dark green). I used to own a Canada Goose parka, but this one is even better in terms of pocket distribution, color, and warmth. I’m also very happy knowing that no animals were harmed in its production.

Worst customer service and unhelpful staff at this store. They would not let me return a brand new jacket claiming I bought it final sale. At no point in purchasing the jacket was I informed it was final sale and my receipt said I had 14 days to return it. I was there only 7 days after purchase with a brand new, tags on, unused, still in the bag jacket, and they refused me claiming some policy that I was never informed of. Trash store, trash workers. Never been treated worse in my life.

The staff were too busy on their phones to serve staff. I wanted a new jacket ($250) but staff were talking to each other whilst on their phones. This is a flagship store but service was not existent. Stop blaming on line shopping for decreasing sales and train your staff to show respect to customers

Don’t buy this brand ! Their quality much much much WORST / POOR compared to $30 jacket! My daughter has 1 of the jacket that she wears VERY SELDOM , because she has another 3 others cheaper jacket ! She bought it last year , not even WEARS for 3 mth , when this year she wear again , not even 10times , when she’s about go to school she pulled the zipper and the zipper fell off!! My daughter very carefully person, she doesn’t really want to wear her jacket because she doesn’t want to make it dirty! I call the store for the warranty but the store told me to file the warranty claim through website. When i file a claim guess what happened??? They ONLY willing replace the zipper and want me to bring it to tailor to fix it by myself! If this jacket only $30 i will throw it, but shame on this brand , their quality so POOR compared to $30 jacket that my daughter has been wear for more than 5 yrs! First time in my life has a problem with the jacket zipper in my family ! My friend told me he bought PA******A jacket for 4 years and the zipper broken , he brought it the store , and the sales representative told him to choose any jacket to replace the broken one ! He bought his $100 jacket for4yrs and got replacement , i bought my daughter jacket $200 for 1,5 years they only willing to send the zipper and ask me to go to tailor ! YoU can see from the picture her jacket still GOOD CONDITION, like NEW !

Terrible customer service. Worker doesn’t want to help at all, tried on a woman’s jacket on accident and worker says: “you know this whole rack is woman’s right?”. Tried to ask for pricing for a puffer and the worker looked super unwilling and tired to help. Did not want to save the ducks afterwards.

02/05/2025 Purchased a WOMEN's MISSY PARKA (Laurel Green) for a gift at the NYC in SOHO. Usually I dislike going to the stores because it feels like you are in a car dealership; so aggressive. The two gentlemen that helped that morning made the purchase seem like a casual conversation where I ' happened ' to buy a jacket. They are outstanding. Had a great experience thanks to the staff, and have to return to get another jacket for my brother. Thanks again gentleman. Appreciated.

I've known about Save The Duck since 2018 and have purchased more than 10 of their puffer jackets and other winter coats. Everywhere I go with my jacket, I get people asking about it. It looks great, they are warm (I live in Quebec were it gets really cold) and they are super light. I trust them and I've also fit my two boys with Save The Ducks. These kids are rough and their puffer jackets will look great for 2 winters until they need a bigger size. Most of the time, the fits are on par. I'm a Medium in most products I wear and Medium in the Icon collection will fit me well. I've had to get Small for the lighter jackets once. I like how simple they look and what they stand for. I'm a vegetarian so getting animal friendly jackets for my entire family was important to me. But most vegan brands are not always focused on style. That's not the case with Save The Duck, I wish we had a store that I could visit in Montreal! Try them out!

Returned online order in person to avoid 20 dollar shipping and they still charged it then lied to me about it. Weirdos.