Elon P.
Yelp
I thought I had previously left a review, but perhaps I did not. The food was highly average and my aunt and I both felt like we've had sandwiches and Paninis at Panera that were equally as good. We went in at lunchtime and they were not busy. I think the thing that annoyed us the most was the person who took our order asked us if we wanted "fruit or chips" with our sandwich, so we chose the fruit. After we sat down and we were looking at our receipt, we were wondering why our lunch was $60 for two sandwiches and two iced teas. And then we see that they charged extra for the fruit like four or five dollars per serving. Price on food are already high enough that I don't like it when I feel like I'm being gamed to drive the ticket price up. There is a subtle difference between asking a customer if you would like to "add fruit or chips", versus would you "like fruit or chips" with your sandwich? Even the intonation can suggest 1) it comes with it versus 2) it's an add on. She clearly made it sound like it came with it or we wouldn't have even ordered it. When she brought the food, I inquired as to the extra charge on the side and she said "oh no it doesn't come with it. Everything is all a cart here." So I told her that she should tell her customers that when they're placing the order, not imply that it comes with it. She just said sorry and walked away. The right thing to do at that point would've been to take the fruit and offer to refund us. We could say "don't worry about" it or "yes, thank you". Overpriced, average, will not be back.