Savi Provisions

I’m a regular here, and there’s a reason I’m always coming back. Great beer selection with a class act/friendly staff. You’ll feel welcome. Will continue to come here often.

update: My experiences at the register have been better the last several months. Still not offered a receipt or much friendliness/transparency, but the totals have been correct and there have been some pleasant greetings. Thanks! Watch prices closely at the register. This place is so convenient to me, I wish it was a more pleasant and trustworthy experience. I hardly ever write negative reviews, but about half the time I've shopped here, items have been wrung up as $1 more than the posted price. They never offer a receipt, but I am usually buying just a few things and the price seems higher than what I expected, so I say something like, "oh, did that item wring up as $11.99?" EACH time, the cashier says nothing, then goes and checks the prices posted on the floor, then re-rings the sale at the corrected price, without apologizing or talking to me at all- very odd. One time the cashier did say the refund will take a few days to post to my credit card. This last time, I said, "you know, this happens here a lot." And the cashier said, "oh, well, it's just because we changed the prices." ?? The markup is already pretty high, especially on non-alcohol items, so I wish I didn't have to leave the store wondering whether deception is a part of their business model. Customer service does not appear to be a part of it. (In the liquor section (different entrance and cashier) I have not had this experience- prices wrung up as expected and I was greeted/interacted with.)

I’ve never experienced racism in the CITY OF Decatur like I did today. I came to SAAVI PROVISION at 180 W Ponce de Leon Ave Unit A Decatur, GA 30030 just to see what brands of mezcal they carry. When I walked into the store I wasn’t greeted, cool, but as I proceeded to look for the tequila section I felt like I was being followed. I ignored it. Went to the other side of the store to look at the South African wines when an employee walks up to me and said I need to leave the store because I went through the connecting door to the SAME STORE!!!! I didn’t have anything in my hands for them to believe I took anything. Then when I asked they didn’t give me answer and told me to leave. While walking out the door I decided to take pics. They telling me I have to go or they would call the police and they did!! I laughed and left cause Only cause I’m going out for town this weekend and didn’t want to mess up my plans but I bet they haven’t heard the last of me.

Have to say I am surprise at the incompetency of this store. I have been a member of Uber Eats for years and have never had anyone take the terms "replace with similar item" so poorly!!! I ordered Smirnoff Vanilla Vodka....key being vanilla. If Smirnoff is not available, you would think they would either....1, ask like normal what I would like or 2, if they are busy and don't ask then another brand of VANILLA would be chosen but instead they picked PINEAPPLE!!!! I called prior to the delivery guy picking up the order and advised that I needed vanilla, not pineapple, and they couldn't assist me, and Smirnoff wasn't available. Instead of offering a different brand of VANILLA vodka, they did not offer any more options except different Smirnoff flavors, and at this point, I was over the conversation. To say I am disappointed in their lack of communication but more so the blatant disregard of the order I would never have ordered nor will I ever again!!!!

Price says one thing, then they decide what the price is at the register. And laugh when he thinks he got away with it. It’s cool… karma sucks

I live right around the corner and thought having a store so close would be great, well I’ve tried 3 times and each time there is absolutely no customer service. They don’t greet you, barely speak back if you say hello first, don’t stop any conversations while checking you out, rudely tell you about the separate stores…I could go on and on. Even though they are in walking distance, I actually drive to another store just so I can give the $$$ to a better store. There’s one right on E Ponce by the new apartments which are miles better.

First, I would like to note that I shop here just about every other day, and seemed to have a pleasant experience. But that has changed. Today, I showed up 5 minutes before close. I understand you would like to close, but to have posted hours and not follow them after we ran to get there on time is extremely unprofessional. Those running the store also saw me and still refused to open the doors. I will not be purchasing from this store going forward.

I visited Savi Provisions in downtown Decatur on 6/29/2024 (a little after noon). The customer service was awful. When I entered the store no one was at the cash register or on the floor. After about 30 seconds a guy ran down the stairs with audio playing from his phone in hand. He did not greet me and went directly to the cash register where he placed his phone on the counter and looked down to watch whatever was playing. I went to checkout and again, the employee did not greet me. He scanned my item, told me the price, and immediately proceeded to continue looking down at his phone. I actually had to ask for the price to be repeated because I could not hear him due to the audio from his phone. After paying, I then had to ask him for a receipt and he literally handed it to me while looking down at his phone. It was the weirdest encounter and came off as I was inconveniencing him by making a purchase and interrupting whatever he was watching on his phone. I would absolutely not return to Savi Provisions in downtown Decatur or recommend this location.