Antonio Serrano
Google
This restaurant was an absolute train wreck from start to finish. They fed my vegetarian wife chicken, but the details are below.
My wife and I went here based on the good reviews. We went for a happy hour meal Friday evening after work.
We walk into the restaurant and ask for a table for two. The hostess looks at us an says they have no tables unless we have a reservation. She told us we could sit at the bar or the lounge and have food. She never gave us a wait time for a table or anything else. But we go an sit down at the bar and plan to order.
Next, the bar tender is clearly brand new and is taking forever to prepare drinks and take orders. So we wait a good fifteen minutes to order. While we are waiting another couple without a reservation comes in and is told there are no available tables. However, after about ten minutes of sitting in the lounge and waiting for their drink order, the couple is brought to be seated in the main dining area (obviously extremely perturbing because that wasn't an option offered to me and I know they had no reservation either).
After about twenty five minutes my wife and I get our drink orders. The Moscow mule and Margherita are awful and taste like pure sugar.
For food we order a smattering of appetizer that included guacamole, tacos, taquitos and croquettes. My wife is vegetarian and order the vegetarian options and I order a couple tacos and taquitos with meat. Our food comes out after being there for around fifty minutes (not the longest wait ever but long for a bar and what we ordered).
The guacamole was average, but good. The tacos were all good. HOWEVER, the taquitos were just fried logs. I order a chicken taquito and my wife a potato taquito. I asked the waiter which is the potato taco and he says which one and leaves.
My wife bites into her "POTATO" taquito and it was CHICKEN. At this point I'm quite irritated. I say something to the bar tender and she was extremely nice. The manager comes over extremely apologetic and professional. He offers to take the food off the bill and is telling us how they will make sure this will never happen again. This interaction seemed really sincere. Unfortunately, after the fact we proceeded to wait another 40 minutes for the bill after all this happened was shocking. Also there was never an offer to bring out the ordered potato taquito that never made it to the table.
Overall the food was average, the service was horrible and they fed a vegetarian chicken. Although apologetic they somehow forgot to make sure we could leave by bringing us the bill. To top it all off, the couple that came in after us and somehow got a table, left twenty minutes before us.
