Alex M.
Yelp
We hired Sazon Latino & Catering in Santa Barbara, led by Omar, for our wedding in November, and unfortunately, the experience was far from what we had hoped.
From the start, there were red flags. Omar missed our scheduled meeting and tasting, despite us driving all the way from Temecula to Santa Barbara. We waited for three hours until his staff finally got ahold of him, and while his team attended to us, Omar never showed. We gave him the benefit of the doubt, assuming he was busy with a major event.
In the months leading up to our wedding, communication with Omar was responsive, and we trusted him enough to proceed with a contract for food for 160 guests, including a cocktail hour (chips and guacamole) and two servers to assist with bussing.
However, the day of the wedding was an absolute disaster. His bussers showed up three hours late, and even then, they did not fulfill their responsibilities. They didn't help buss tables, assist with bringing in chairs from the ceremony, or pour water for our guests as we had requested.
To make matters worse, just 30 minutes into serving, they ran out of food--for 140 guests, when we had paid for 160. My wife and I were furious and deeply disappointed. Omar claimed that he went back to his place of business to bring more food, which we appreciated, but it was a major inconvenience for our guests to wait over 45 minutes to eat.
After the wedding, we contacted Omar, and it took him nearly three weeks to respond. While he did refund the fee for the bussers, he refused to discount the food despite the shortage, citing the fact that he brought more food later as justification.
2 stars - The food itself was great, but the planning, preparation, and customer service were absolutely unacceptable. We cannot recommend Sazon Latino & Catering for any special event. Beware--while the food might be tasty, the stress and lack of professionalism are not worth it.