Sbarro

Absolutely the worst customer service experience I’ve ever encountered. If I could give zero stars, I would. The African American woman working the counter had a disgustingly bad attitude, it genuinely seemed like she was upset just for having to do her job. My husband and I came in with our kids to grab some pizza. My husband was ordering for himself and the kids since I had gotten something else to eat, but the entire interaction was rushed and unpleasant. Her tone was rude from the start. When my husband politely asked if he could get marinara sauce on his ziti pasta, she cut him off mid-sentence and snapped, “ANYTHING else?” completely uncalled for. She then slammed the pizzas and pasta onto the counter, and when we pointed out that one pizza was missing, she threw it onto the warmer, boxed it once it was ready, and slammed it back down again. To make things worse, while we were sitting down eating, she walked by and gave me the nastiest death glare I’ve ever gotten. If you hate interacting with customers that much, maybe this isn’t the right job. There’s no excuse/reason for being rude and disrespectful to paying customers who have done nothing wrong. I genuinely don’t understand how someone with such behavior is still employed, management needs to address this asap, seeing as I’m not the first person to leave a review about her disgusting attitude.

Pizza is always good. But I came on 07/20/2024 around 12pm and tried ordering a whole pizza and the guy there said "we're not making whole pizzas today". If it's on they menu why not make it for the customers???

So it's Wednesday the 29th at noon we came to get pizza me and my kids what cheeses were on the four Pizza she had an absolute attitude and refuse to answer then got a huge attitude because I said you don't know what cheeses then refuse to sell me a ranch she's a black lady by the way not too sure what her name is

Went for a quick pizza while I was going back to Tucson from a trip. the African American girl at the front desk was extremely rude. She rolled her eyes when we asked for a drink and rushed us to order our pizza. Gave us an old pizza and now both me and my boyfriend have been throwing up all night from it. And I’m pregnant which isn’t good for my unborn baby. I’ll be going to the ER if it gets worse and I will be making a formal complaint because we didn’t eat anything else besides the pizza she gave us.

We had a hankering for pizza 🍕 and found Sbarro in the Tempe Mall. The staff we very friendly and helpful. The Stromboli and Supreme pizza were "eye-rolling" good. It tasted like the Stromboli had a pretzel crust -yum. And who could resist ice cold fountain Pepsi? Very much enjoyed watching the indoor Carousel 🎠. We will be back.

Not sure if Sbarro is to blame, but customer service is this country is death. This place is not the exception. Food is whatever for a fast food. customer service non existent. Yet a long wait time for sure, all this for a freaking slide of pepperoni pizza.

Disappointing Customer Service Experience We ordered 8 pizzas and salads from Sbarro for a company lunch party on 12/6, totaling $304.09. When we arrived to pick up the order, we were told they never received it. At that point, waiting for the pizzas to be prepared (approximately 1 hour) was not an option, so we had to cancel the order. To make matters worse, they couldn't issue a refund at the store, forcing us to call elsewhere to resolve it. There was no effort to make the situation right or retain us as customers—staff simply repeated, "We can make it now," with no real concern for the inconvenience caused. Unfortunately, this level of customer service was unacceptable, and I will not be returning.

Horrible service whoever this lady is with purple hair had a horrible attitude. Didn’t make eye contact and was really rude. The other lady understood and apologized and helped but yeah. Won’t be back.

Stopped in here early yesterday for a little shopping snack at Arizona Mills. Pizzas were fresh outta the oven. I chose the Hawaiian. It was pretty good for mall pizza. Crust was crunchy in a good way and middle was light and fluffy. Had more ham and pineapple than I expected on it. So that's a win! The lady helping me was very polite and helpful. I appreciate good customer service.

After shopping at Arizona Mills, decided to grab a slice as I've always loved Sbarro's. It's kind of nostalgic, you know? I got a slice of supreme, which is what I always get with a bottle of water. Very pricy as it was over $9! Unfortunately it tasted old and stale and I didn't even eat half of it. I think I missed the lunch rush and the pizza had been sitting for awhile. Very disappointing and I don't think I'll return.

Worst store ever gone to!!! I ordered carry out and my pizza was incorrect when I callled the employee was rude and when I asked to speak to the manager the employee told manager there was a customer on the phone who was talking s#%*. The manager got on the phone and I explained to him that order was incorrect and how his employee was very unprofessional, the manager then hung up on me. I know the manager name was Jesus! never would I return to this store or recommend it!!!!!

This location is horrible. The last time I went there the lady helping customers had stuck a horrible attitude! It's been months now and I refused to ever spend money there again. Today I went because I was trying to kick for my team and the girl said they won't be making whole pizzas because they're short staffed: that has nothing to do with the customers. I don't blame the young lady working, I blame the management for not being staffed and prepared for a backs to school weekend. Just shut this location down cuz I'm sick of them

When shopping at Arizona Mills Mall, I'm on the hunt for a good vegetarian friendly snack or lunch/dinner. Usually you can count on Sbarro for a quality slice even if a bit pricer. Sadly, this visit didn't live up to expectations for both service and ambiance. There were no trays available making it difficult, and when we inquired about a tray we were told they much be washing them. No apology or solution to grab something to carry my friends order and mine. Additionally, the cleanliness of seating area and soda machine was not upkept. I'll be reluctant to try in the future, but at least the slice and soda were good did a meal just under $10.

Tahnee the employee at the register is mute and rude she points at your food to select the pizza slice you would like to purchase then has an attitude when I asked not to give me the old slice that was on a different pan. I could not tell if it was a boy or a girl serving me but I think I pissed it off when said "Sir" anyways that cause my soda to be slammed on the counter and the receipt thrown on top of my food

Thank you Sbarro for providing lunch for Million Dollar Teacher Project Bring a Teacher to Lunch. Thank you also for supporting teachers. The pepperoni pizza was great!

They hosted an event with Million Dollar teacher project and donated pizzas/salad to teachers! Thank you!

Thank you, Sbarro for a delicious lunch and great atmosphere for our event! We are really lucky to have supporters like you!

Very rude staff. Generally I have never had an issue until today. The staff seriously looked like they didn't want to be there. "What do you want" in a insolent tone was surprising. And and the condescending here's your receipt with no thank you. The Diet Pepsi was watery and I mentioned to them. The person rolled their eyes and said I'll let someone know. I remember before that this was a friendlier place. New staff bad attitude.

Salad is delicious and full of fresh ingredients. The pizza is thin and very well flavored. First time eating Sbarros and will choose it again.

Such a hidden gem, the pizza is always so tasty! You can tell they really put love into it. The crew is always helpful and friendly.

This Sbarro is now in my good graces! We were in the area and decided to give this location one more chance. Interacted with a very polite young man named Ruben. He took my order (consisting of two large pizzas and a Stromboli). The quality of the food was excellent! Glad I gave this location another chance.

the girl that was ringing us up totally skipped us AND not to mention she didn't have any gloves on which is unacceptable when it comes to food. she left our pizza sitting on the counter and didn't let us know it was ours. we weren't greeted or anything.

Staff is friendly and generous. Make sure to ask for your pizza well done for that bomb crunch!

Here, they serve disgusting day old pizza that makes you sick. Definitely avoid at all costs.

Man I hate to have to write this feedback, but Anna (the manager), refused to take any responsibility for how she treated me, my wife, and my son. We have been coming to this location since my son was born. HE'S NEARLY SEVEN! Sbarros is one of the cornerstones of his eating habits, that is to say, SBARRO PIZZA opened the gateway to my kid eating pizza. When we were in NYC he HAD to visit a Sbarros. HE LOVES THIS PLACE AND REQUESTS IT WEEKLY, it's on his Mount Rushmore of Pizza, and as annual pass holders for Lego/SeaLife Aquarium it is our routine to stop and grab two slices of pizza each after Lego and before seeing a movie. As annual pass holders we visit this location AT LEAST TWICE A MONTH, in the summer it's obviously more often because there are so few air conditioned options in Phoenix. So if I'm getting the math right, I'd say on average we buy NO LESS THAN 100 SLICES OF PIZZA FROM THIS LOCATION ALONE, a year. My son only drinks water and will not drink soda or out of a bottle, only a cup. I know this is a specific detail and is my problem, not theirs, but for over six years, this has never been an issue, the staff was friendly and would politely offer a cup for water. I have left many favorable reviews on various platforms explaining as much. The pizza has always been hot and fresh and the staff friendly. Sometimes the wait is long and the tables are dirty, but it's always been worth it for the pizza. But this past weekend, something changed, and the only thing that I can think of that changed was Ana. Ana was unfriendly and unhelpful when I asked for cups for water, REFUSING to offer any cup stating "We no longer offer cups for water," coldly, while our five slices of pizza cooled on the counter. I asked why? What changed? How can we drink water? Isn't it illegal to refuse water to people in the State of Arizona? It's 110 degrees out. The shocking part was just her uncaring condescending tone, "We're not refusing you water, we're refusing you cups." A cup. For water. Sbarros has been around for nearly 70 years. In that moment I imagined Gennaro Sbarro and Carmela Sbarro, seeing their dream and hard work that started in Brooklyn that has led to thousands of jobs in over 600 locations around the world, and this one person staring me and my six year old son dead in the eye and blankly telling us she did not care. Would it be different if I was her brother? Or it was her son? Or mother asking? I don't know. I try to live by the Golden Rule and teach my kid as much, but this young woman only wanted to assert her ability to tell us no, not to treat us how she would want to be treated. Over a cup for water. She finally told us that Fat Burger offers cups for water. I asked her why she didn't lead with that? With a solution? Instead of creating a new problem for a regular guest? She told me that wasn't her job, and if I didn't like it I should come back tomorrow and speak to Delilia. My wife went to Fat Burger and wouldn't you know it, a place we have never been to gave my wife three 20 oz cups to fill water with, along with straws and lids, while offering a polite "hello and how can I help?" We didn't receive any level of friendliness from Ana at all. She was uncompromising in her belief that it was more important for her to be right, than to do the right thing. It's scary to think this person is a manager and will be training other staff at this location, that they will learn from her to be unfriendly. That they will look to her for answers and she will only create more problems. I don't know what her problem was, I know personal things can happen and some people just have a bad day, but I can't help but feel like she took it out on us. Was it because of the color of our skin? Was it because of how much food we ordered? Was it because we said please and thank you? I don't know, but it worked. She nuked our day and our love of Sbarros. It's dead. My son simply could not understand why she wouldn't give him a water, and thankfully I was presented with the wonderful teaching opportunity that we're not going to focus on the people that don't care about us and do not want our business, like Ana and Sbarro, but rather we will care and support the ones that do, like our new friends at Fat Burger.

Rude staff they were very dirty I asked for potatoes they said they had some then said they didn't I asked for a strawberry lemonade then she's like oh it's extra but already charged me for a regular drink the place is messy and super dirty I took pictures for health food and safety reasons

When you walk into the mall near the food court Sbarro is the first thing you smell. It smelled so delicious I had to stop and grab some pizza. It's the best around!!! My mom loves their spinach roll so that was a must as well.. The staff was polite and quick to dish up some deliciousness. I definitely suggest this as the spot to go at the mall!

Love this place !! The pizza is delicious! Very polite manager and nice workers ! The customer service is 5 stars!!!Definitely recommend grabbing some pizza here if you're in AZ Mills mall!

food is always cold and has enough grease on it to soak the plate. i have tried multiple times to eat here because it's the only pizza in the mall and have consistently had this experience. eat somewhere else.