Trina K.
Yelp
King Cake Order-- Due to the pandemic, we celebrated Fat Tuesday at home in the Midwest. While I didn't anticipate it at the time the order was placed, Mardi Gras fell on the snowiest day ever and weather was abnormal all over including, LA and TX - some say hell really did freeze over! Meaning any shipment would've been delayed. So we lucked out.
King Cake orders required prepayment and designated pick up time. In placing an order for three, I opted to pick up during my lunch hour. The bakery had arrows and signs pointing in various directions for pick up of king cakes or packzis. I followed a king cake sign with an arrow (Mot to mention I was the ONLY person/customer in the store my entire time there) and once I reached the table which had a list of names, the associate who was the only person working in front, pointed and told me to step over four steps to the right of the 6 -8 ft table. As I did so, he said, the sign for pick up is over there. I replied, the sign and arrow directed me to where I was standing. From there, it was unnecessary silliness on the associate's part, but you're over a barrel after prepaying and driving there. Far too many minutes were spent locating my name on an alphabetized list and after my name was found, I had to wait for cakes to be located and boxed despite arriving at my designated time. Each cake was stacked in the very place where I initially stood so I had to step back over to retrieve them.
I bought the traditional and pecan flavored king cakes, both of which differed from any variation of the traditional cakes eg, Dong Phoung or Randazzo's, though I actually enjoyed the lighter dough and less icing.
Value for the money, I'd give it at 3/5, especially if you can order from one mentioned above. Taste is a solid 4/5, Service at 2/5, because (1) the cakes were not "ready" when I arrived at my agreed upon pick up time, (2) there was a separate list for each king cake flavor so it required several steps to confirm I actually paid for three cakes, and (3) the move there over when it was empty only to be beckoned right back there by the same person was a waste of energy and effort.
Would I order king cakes again if unable to snag one from my favs? Without question but never more than one at the current price tag.