Elisabet C.
Yelp
My review is for the overall great lunch we had yesterday, the vibe, the restaurant, the food... the staff was just kind and professional. Food had no delays, our server asked if we had any allergies, wine came out on time and we were perfectly seating at the table we asked for. Those views...
Everything was going just fine until around 3pm right after the kitchen closed. We start hearing an annoying voice from another female guest right in front of us complaining of the slow service. She went on and on and on about things that as far as I could have noticed, nothing she was saying was true, my mouth kind of drop down when she asked for the manager and asked to comp for their food. This is what I call "The free meal, complainer strategist".
Here are a few words to the 2 ladies who got their prosecco and dessert for free.
You and your friend made us feel sick and disgusted, your entitlement was of a spoiled child, you made the service staff felt so belittle, you faked your complaint, you spoke with no respect to a human person. SHAME ON YOU BOTH. I bet you know you can get free meals at Scarpetta and that's why you went there, I bet all Montauk knows about this and people just complains because they know is easy to get free stuff. I hope you enjoyed the outdoors of the restaurant where you placed all your expensive clothing shopping bags and kept having a blast with your friend sitting near the fire.
I was very disappointed, I felt so disgusted to have experienced such an unfair situation. I wish one day customers like this lady get a NO from a Manager with balls, that step up for their staff, their people, their team that works hard to make a decent living. These types of guests are not customers, are "free meals complainers strategists". The restaurant should have a blacklist with all these guests names or for once say NO, not always the customer is right.