M Castillo
Google
In this case it is difficult to rate this restaurant. I am starting with the positive and then I am exposing why this place deserves to have a low grading note.
The positive:
The food is excellent, the dishes are superb, the flavors and the ideas are amazing and the wine list is very good. Just have a look to the pictures I am posting.
The bad things:
The portions are really small (I had the tapas tasting menu with 5 courses)
It is extremely pricy for the portion of food.
By the price you pay you don't even get a welcome entrance or a petit four at the end.
Few staff exploited, stressed and multitasking.
My concerns about this place:
I previously consulted the reviews in the Michelin Guide and in Google Maps, when I saw that the restaurant is run by a 2-Michelin-Star Chef I was biased. I went with my wife and family-in-law for lunch. At the reception the guy who hosts, which is also the Sommelier, waiter and guy who pick ups the glasses and dishes sat us in a the table. Nobody offered us to keep the coats and jackets so we had to put in on the back of our chairs. The site was pretty busy that day. Once seated we noticed that in some tables there was a removable hook to hang purses, but nobody offered us one of this. After ordering something to drink the service delay for 10 mins to ask us what we wanted to have for lunch. After ordering the lunch the first course arrived around 10 mins, the second arrived in 25 mins, the third one in 25 mins, the fourth one in 20 mins and the desserts in about 20 mins. We noticed that in some cases the waiters took the jackets and coats of other customers and stored them somewhere in the restaurant. Since we had a lot between one dish and other we noticed that the waiters were attending also the bar, serving the coffee, picking up the dishes and hosting other customers.
My complain is not really with the personnel but with the Chef, I don't understand how a Two-Michelin-Starred Chef does not care about the service of his/her restaurant. In this case what is unfair is that as customer you pay a high price, but in return you have a deficient service. The waiters were polite and in my opinion, they did not commit any fault at all, they are trying their best. I think that what this restaurant needs is more personnel and management. When I visited the toilet I notice one cooker in the kitchen, I doubt that there was a Chef or Sous Chef. As I already mentioned, the prices are overrated but this restaurant. I really wish the Chef can understand my critic and do something about this, during my visit to Xinos in Mallorca I really felt that my visit was expensive and not fulfilling my expectations of what a good restaurant is supposed to be.