Eric M.
Yelp
Overall, disappointing. I have never really had a bad ice cream experience before--even fast food restaurants can do a decent soft serve. But with this place, almost everything that could be wrong was wrong.
I wanted to sample the cookie batter ice cream before buying since I was worried it might be too sweet. Instead of saying they don't offer samples, the employees told me I had to ask the manager, who promptly said no. This indicates to me that the employees get a lot of requests and don't want to deal with customers being upset about it. From what I read, they stopped during the pandemic and never re-started. With how complicated the menu is and the high price of the ice cream, a sample or two would help ensure customers are satisfied.
We ended up ordering a s'moreo specialty without fluff and a mango strawberry dole whip. The manager asked me if I wanted a cup or cone, but he neglected to say there was an up-charge for the cone. Many ice cream places offer a cone or a cup option for free, but when an establishment deviates from that and up-sells, they should make that clear.
When I got the s'moreo, it had fluff, and it came sickeningly sweet with all the different mix-in's pulverized together, rather than, ya know, mixed. This process was never clearly explained, and after the fact, the management tried to say that they are creating new ice cream flavors, and if that's their business model, fine--just explain that upfront. I gladly would have gone somewhere else or ordered a sundae had I known that their approach to creating new flavors was a blender. I cannot stress this enough--the sugar levels are off the chart. If they're truly creating new flavors, they should be able to control the sweetness and not have ice cream that tastes like processed candy.
The strawberry mango dole whip was worse than the ice cream. It just tasted like syrup, and even the cup was sticky. The employee, at least, was kind and replaced my ice cream, but we didn't want to make them replace the milkshake since it was what we ordered--it was just awful. This was the most processed thing we could have had. It was just sugary frozen syrup without any flavor nuance.
Also, as soon as I paid with my credit card, I got a text message from the store without ever giving them my number. The texts informed me that I was automatically entered into the loyalty program and that felt horribly invasive. Individual establishments who use Square choose whether or not they spam everyone who pays with a credit card.
Don't even get me started on the decor. The loud colors, complicated menu, and bright lights have no stylistic coherence, and are generally uninviting. They're just a sensory assault. It looks like Barbie crashed her pink corvette into a gum ball machine while on an LSD bender. Maybe they're trying to appeal to a child audience, but then why be open at 11pm?
If you want overly sweet ice cream that tastes like processed candy, accompanied by invasive texts, and a complicated menu, this is your place, but if you want quality ice cream, go elsewhere--anywhere else.