Ama Vua
Google
My family arrived at Sea Bright beach today and had quite a terrible experience. Two young ladies at the booth saw my family arrived with two pups on leashes but waited until after my family paid the 32 dollar entry fee to tell them that dogs were not allowed on the beach. The signs near the entrance state however that dogs are allowed on the beach on leashes. Despite my family’s confusion because of this contradiction my family decided to leave but first ask for a refund as they weren’t going to enter the beach. The two young ladies at the booth rudely expressed that there were no refunds and when my family tried to question the rationale of paying to not end up entering, one young lady rolled her eyes and told my mother to “calm down” twice when my mother was simply asking questions. My family requested that the manager come and instead of being courteous and professional the manager preceded to tell my family to move away from the booth, that no refunds were permitted and to leave the beach. Rather than answer any questions with any minor detail and be informative she was aggressive and rude and even tried to twist my father’s words (what it seemed was a willing misunderstanding of my father’s accent to then twist his words). Despite the contradicting signs and rules my family was ready to cooperate while the manager and two young ladies were ready to treat my family in a condescending, aggressive and unprofessional manner. And instead of creating a learning opportunity for the two young ladies the manager encouraged their entitled behavior and thus made a fool of herself. We later learned, on reading the website and following a few links, that dogs are only allowed on leashes during a certain part of the year. They could have easily communicated that information in a respectful manner but instead chose to be dismissive and rush my family off the beach with no information. We were all left feeling uneasy.
