Alex
Google
Had family visiting from California, I thought I'd treat them to a cruise down the James river in this cute vintage boat. From the time we arrived service was terrible. First off the boat that was waiting for us was not the Powder Blue one I had rented, it was red. When I asked about the powder blue one the young man indicated he knew nothing about a blue boat. According to him they only boat they have was the red one. He did not give us any instructions on how to operate the boat, when I asked him, he seemed bothered and short with the instructions. Entire time as he checked us in, he was looking down at his phone. It was 4 of us ladies, when we asked him for assistance to get in the boat, he was not helpful. A portable speaker should have been on the boat for our use, when I powered it on, it said it needed to be charged. I asked the deck hand if they had a charge port, he said "No" there was a cracked wind shield. Dangerous with sharp medal exposed! The interior of the boat was very dirty and sticky. When we came in, the deck hand was already waiting for us and when we asked if he could take a picture of us, he did and he took a very crappy picture, half the boat was cut off. No help getting off the boat, a couple was already waiting to get on. I see now how the boat was so dirty, no time to clean it for the next appointment. We got off, they got on. With the steep cost for only 1.5 hours, I would have expected a 5 star experience. Your website is not the experience we had. I will not recommend this experience. I had pictures, but unfortunately I was not able to up load them. Only google photos accepted, and when I tried multiple times to add them "error" message only would come up. Worst experience!!!