Janice Ng
Google
I rarely post unless I have an exceptionally good or bad experience. Unfortunately this was the latter. This was their soft opening. We got there at 10:44 am and waited about 10 min. We had front row view of the disorganized service. They were slow to take orders, clear tables, take checks, and seat people even with 4 waitresses. We watched a disgruntled couple paying at the counter because they waited so long at their table. I had to eventually remind the hostess/waitress that there was an empty table for us in the back before she seated us. Okay so to be fair the wait was 12 min, not bad. I asked to order right away because I knew where this was going if I just sat and waited. They didn't come back so I walked to the counter and watched her painfully put in my order, but she was sweet and was trying. I sat back down and waited. I also had to get up to ask for water that i already asked for earlier. We thought the table next to us was done eating, but after a long time their food came and we were shocked. We knew we were going to be waiting a long time for the food. After 30 min, I checked on our order and waitress was apologetic, explaining that it was their soft opening. After 40 min, our food finally came but my family grumpy for sure. Food was very average. I will say that the French toast was pretty fluffy, but it did soggy towards the end. The chicken with the chicken and waffles was weirdly chalky, bland, and dry. Waffle was okay, average. Breakfast banh mi had a nice presentation but I can't speak on the flavor since I didn't try it. I walked up to counter to get the check as I didn't want to wait another hour like family next to us, by then I knew the drill. Waitress printed out the wrong check which I quickly pointed out. She printed one and then another, comping our coffee as an apology. I appreciated that. I understand that this is a soft opening but 40 minutes wait time for food and my need to walk up to ask for every little thing is not pleasant, enjoyable, or acceptable. If you do go, just be mentally prepared for this.