Courtney D.
Yelp
We visited Seaside Lounge and unfortunately had a very disappointing experience. We paid $200 to secure a section with the agreement that we would need to purchase 3 bottles. Once we were seated, it took over 15 minutes for our server to even approach us, and the first thing she said was simply, "Y'all good?" She didn't ask about our bottle selection, and when we requested food and a hookah, she just walked away after putting in the order.
The lounge closed at 12, but the server (Spain) did not return until around 11. At that point, she informed us--very rudely--that we now had to purchase 4 bottles instead of the originally agreed 3. When we explained that we wouldn't have time to drink that many, her attitude became even more unprofessional. She questioned our reservation and dismissively asked, "Do y'all want the bottles or not?" before walking off. Shortly after, security came over and told us we had to leave because "we didn't have a section," even though we had already paid $200 to secure it.
We asked to speak with a manager, but instead, a man who claimed to be the owner showed up along with the same rude server. Rather than resolving the situation, the server told us to close out our food tab in a disrespectful manner. To make things worse, she made a comment to another table saying she wasn't the problem--when she clearly was.
In the end, we lost $200, received terrible service, and left completely dissatisfied. This experience felt unprofessional, misleading, and unfair. I cannot recommend Seaside Lounge based on how we were treated.