matthew S
Google
This was the hotel that the bride and groom booked for the wedding we were attending so we did not really have a choice of where to stay. That being said I would never recommend anyone stay here. First of all the rates were expensive. I know that since COVID things have gone up but there was not one complimentary perk. No water or coffee in the lobby, breakfast or even luggage carts. They do have luggage carts, but they are a part of their bell-hop service, which came off not as hospitable but as a way to gain a tip from guests who were already spending decent money to stay here. Additionally they try to bully you into using their valet parking service. The self- park is not only inconvenient but it is very far away from the main entrance to the hotel. We pulled up out front and wanted to unload our car and self-park as to not pay for valet and the entire time the valet attendant was very aggressive trying to get us to let him help us and to park our car for us. I almost had to tell him to back off.|We also had an issue with our room. We booked a room with a king sized bed. However the bed was not a king sized bed. When we finally went to go to sleep we realized the bed felt small and closer to the size of our queen bed at home so we measured it and yes, it was in fact a queen sized bed. We were also sharing a bed with our three year old so this was not an option. We called the front desk expressing our concern and were told that the bed was a king sized bed. A lie. The person at the front desk was actually arguing with us that the bed was a king sized bed. "No one has ever complained before." At this point we asked to be moved to a room with two queen sized beds so that we could have adequate space. After back and forth and another half hour we were finally settled in a room with two queen sized beds. Except they were not queen sized beds, but full sized beds. For the cost of the rooms you should be getting the beds and space that you are paying for. The rest of the weekend when we mentioned to other people staying for the wedding about the size of the beds they agreed with us that they were small.|The hotel is also very large so it is confusing to navigate, especially if you are trying to get to and from multiple rooms for a wedding party, like I was. There was not enough signage to tell you where to go and I often ended up at the end of a hallway having to turn around and try another hallway to get to where I was going. Make sure you utilize the hotel map that is located in your room so you don't get lost.