George D.
Google
The food at this restaurant was delicious. The service was very bad. We were served much slower than the guests around us, I assume because we had a toddler and one of us spent most of the afternoon outside entertaining them, so as to avoid disturbing the rest of the dining room. Shouldn’t we have been served quicker than others as we had a toddler that needed entertaining? Or, more rightfully, shouldn’t everybody be served at an equal pace. 5 guests arrived 15-30 minutes after us but were served every course before we were. None of the staff serving us considered to ask us how would be best to serve with the toddler, nor attempted to entertain us whilst alone as the other was with the toddler, or even toddler themselves when inside, or, **not even once asked us how our meal was**. I would have explained how I felt at the time if they did, but I think if your front of house staff don’t even attempt to engage with my experience when I’m there, why would they attempt to engage with my feedback. There was no effort to make me enjoy my experience, simply a strict adherence to a cycle of service that put their processes first, the guest second. And even this pompous approach to fine dining was poorly executed - my wine was not topped up, our starters were served at different times, the first bite of food arrived 45 minutes after we arrived, the bread only upon request and over 30 minutes after we ordered it. The service was extremely slow, but this would have been excusable if it had been friendly, sincere or welcoming, but we felt none of these. This is a message for the owner of this restaurant. The food you are serving is amazing, but the front of house staff are pompous and not hospitable, if that is because we had a toddler with us and you are happy about that then best not to allow toddlers to come, a simple solution. But if you would like to welcome parents with toddlers, which I hope you do as they deserve to enjoy the outstanding food you have to offer, and great wine selection, then you should train your front of house staff how to deal with families with toddlers / how to be hospitable in general. Wine (Contradicion 2024 Jable de Tao) was delicious.