Trenton O.
Yelp
First time posting a Yelp review, and I've been meaning to do this for a while. My visit to this store was a while back at this point, but I feel it's important to get this out there.
Key takeaway: Be sure you know what you're doing if you purchase denim here. The sales reps will help, but mistakes happen, and they will NOT stand behind their advice.
Raw and unsanforized denim is a little more complicated than the usual stuff, and if you're new to it there's some risk that things won't work out the first time around. There's a chance you might even end up with an entirely unwearable pair of extremely expensive jeans. So, for your first time, it's better to have a store that'll be there to help you out at least a little if things go wrong. And you'd think they'd do this, especially if you relied on their expertise to make your purchase. In my experience, that is 100% NOT Self Edge.
I bought a pair of unsanforized jeans for nearly $400, and went with the size recommended by the sales rep. Unsanforized denim is a little finicky: you soak it when you get it, and it shrinks during this process, so when you buy you're supposed to size up. The question is, by how much? When I showed the rep how the jeans I was trying fit in the waist, he looked from across the room and immediately, confidently said, "That's your size."
It was my first time buying unsanforized denim, and I figured he knew what he was talking about, so I trusted his advice. I made the purchase, took them home and soaked them in the tub, and they shrank... but not by nearly enough. I tried soaking in hot water and for a longer period of time - still no luck. I called Self Edge and asked for advice, and the rep suggested putting them through the wash on high heat, and if that didn't work, putting them through the dryer. I tried these steps, spent some time reading internet forums for other ideas, etc. but was still unsuccessful: the jeans were simply too big.
What bothered me was not that these jeans didn't work out. Mistakes happen. The rep should've looked more closely at the fit before making a recommendation, but that's not the end of the world. What really irritated me was that they didn't offer ANY compensation OF ANY KIND - not so much as a discount on a new pair! This was despite my having relied on their advice in choosing the jeans, and my having been entirely courteous throughout the process. It was $400, and a great deal of time, that I essentially had to write off. The jeans ended up sitting unused at the top of my closet for months simply because I couldn't bring myself to throw them out.
I love the idea of Self Edge, and I love the kind of stuff they sell. This should've been the first of many purchases over the years. Instead, it culminated in a terrible experience and a terrible review.
Would not shop again.