Self Edge

Called into this store to help with sizing for a pair of denim and the person who answered the phone was so dismissive and disinterested in helping me. His only response was to state curtly that the size chart is online, and when I asked again if he could help me confirm sizing he just sighed loudly. Didn't ask any questions about what jeans I was looking for or offer guidance. At that point I hung up, wasn't even worth the hassle. I was ready to drop $400 on a pair of jeans and there was no attempt to even try to help me. All I wanted was for him to confirm the hip measurement on one pair of jeans, a measurement that I find essential for a good fit and which isn't on their size chart online. A good salesperson could have asked which pair I was interested in and offered helpful advice for deciding between sizes depending on the brand, fabric, other pairs that fit me well, etc. This is my second time dealing with the San Francisco store and I have been to the New York store many times and made several purchases. The customer service is routinely awful: passive, apathetic, smug, rude. The only reason I continued to interact with Self Edge is because they have some great Japanese denim and workwear items. However, increasingly most of their merchandise is available elsewhere, so it's becoming difficult to give Self Edge any consideration when their customer service leaves such a bad taste.

Do not order from this store unless you know exactly the size and type of clothing you want. There are only exchanges for store credit, and that process is super convoluted (seemingly on purpose). Poor customer experience - fine products.

Bought two pairs of jeans, totaling over $600, but they hemmed them way too short then refused to take them back. How can anyone get away with this? I emailed them and got such an arrogant, dismissive response from Kiya, claiming that I told the clerk I wanted them short like that. I should have taken them to small claims court, but just wanted to wash my hands of them. Would never step foot in this store again.

Very nice staff let me try on a bunch of stuff. Tons of high quality stuff like Merz, Studio Dartisan, etc. big stock also of shirts jackets and stuff

I can’t recommend this store highly enough. Daniel is extremely knowledgeable about denim and worked patiently with me to find jeans with the perfect fit and style. He also explained the various processes the clothing is subjected to, what will or won’t shrink/stretch, and so on. If you are looking for raw denim in the bay area, this is the place to go.

I've bought two pair of raw denim jeans and a jacket here in the past 3 years. All the products here are great quality, but you should do some research into raw denim before making a purchase as getting the right fit for your jeans/jacket is important when considering the price tags. They have a good selection of normal clothing and accessories as well. Workers I've dealt with so far are knowledgable about the products here and I only have good things to say about this place.

Great store with a solid product line. Michael was really helpful, definitely recommend this spot

Had a great time on my recent visit to Self Edge, not sure the name of the guy (Nicholas?) that helped me but he was "on it!" He was knowledgable and took the time to understand the characteristics and qualities I was looking for in a shirt , even suggested a couple brands I was not familiar with and they're incredible; there's a lot to discover. I'm truly glad I went to the physical store, the subtle details in materials, stitching and brands are much better in person. Thanks again and I look forward to my next visit