Megan H.
Yelp
Hello, my name is Megan. I give this a 4.5 review because even though my experience yesterday was terrible, the previous times I have visit this location, it has always been great, customer service is amazing, and food is excellent in taste and looks delicious.
I am a frequent customer at this location, I been to Señor Ramon in Sterling and Leesburg and nothing can compare which is weird because is all same owner, but the 3 ladies in Chantilly sure do know how to keep the place clean, and their customer service is on point, I wish I knew their names.
Reason why I am leaving this review is because on Monday, April 3rd at 3:31PM I called in to place a decent size order which came up to a total of $72.29 for pick up at 5:30PM, the cashier was amazing as always, happy to take my order, answered all my questions and request I had, took my payment over the phone and everything went smooth. As I arrived to the restaurant, the cashier greeted me as always, and said my food was ready, I asked for a copy of my receipt and she handed it to me, she said she put the salsas and napkins & utensils in the bag, and I was ready to go. As I arrived home, I was so disappointed for multiple reasons; the tray was greasy and dirty, the tacos were all stuffed together, food was extremely cold and tortillas were soggy, as if my food was sitting on the countertop for over an hour.
As I mentioned before, I am a frequent customer and this has never happened to me before, the ladies always take good care of me and the food is always fresh and good. I did notice when I picked up my food there was a different lady I never seen before, she was not friendly, neither did she greet me or say hello nothing, I'm guessing she's the one who made my food because this was the first time this ever happened to me at this location. I hope my next visit she is not their or she at least improves her work, because this place is amazing to have someone like that. Below I will leave a image of my tray.
Thank you, and please keep the 3 wonder ladies there.