Romeo C.
Yelp
I don't usually leave bad reviews but this visit was not satisfactory in the least. Their food is great, but the service falls behind slightly to put it a nice way.
My friend and I come here often, and it is usually a friendly experience. But the first foreboding omen of the coming (highly unsatisfactory) experience came when we had just gotten seated and the server asked us which four meats we wanted, BUT instead just chose the meat types for us after waiting a whopping total of 10 seconds. We were in a daze after that. Also unfortunately, on this particular Wednesday, there were tons of tourists from Korea. There were only three servers so we were understanding and told them to take their time. However, we did not know this would mean (1) being sat on a table with a broken call button, and (2) being checked on a total of twice in the time that we were there. To make it worse, our grill was unhealthily charred, and when we managed to ask to *possibly* have our grill changed, they refused to and attempted to wipe it with a paper towel instead; of course, it didn't work. However, everyone has a bad day at work, so we decided to give them the benefit of the doubt. This does not, however, excuse the treating people rashly and rudely.
I am very honest with my tipping, and will always stick to a 15% minimum; +5-15% if the service is amazing, and -5% if the service is subpar. On this day, I stuck to the latter. The lady at the window stared at the tip on the bill and exclaimed, "10%?!" -- Yes, 10%. If I were ungrateful, I would have tipped "0." At this point, I attempt to take the bill back and add the 5% she threw a fit over, because I am a terrible people-pleaser. However, the sprinkles on top comes when she pulls it out of my hand and throws the bill on the desk in front of her without another word. Big ick.
The food is great, admittedly. However, I would not recommend coming here, if you (1) like choosing your meats (2) don't like using a charred grill for 1.5+ hours, (3) are an honest tipper, and (4) are easily offput by passive aggressive comments and behavior from grown adults.
Will not be coming back anymore.
아주머님들께,
단골 손님들로서 글을 올립니다. 이동안 해주신 음식이 하나 하나 다 맛있있습니다만, 손님들을 유지하고 싶으신다면 적어도 손님들에게 어느 정도의 예의 있게 말씀하셔야 할 것 같다고 개인적으로 생각합니다. 죄송하지만 오늘의 경험과 서비스를 보고, 저희가 아타깝게 더이상 서울 가든 야키니쿠에 오지 않겠습니다. 감사합니다.