Lina S.
Google
I’ve been to Seoul Tokyo several times, and overall, it’s one of my favorite places for Korean food in central London. This time, my boyfriend and I came for dinner, and as usual, the food didn’t disappoint.
We ordered gamjatang, half & half chicken (ganjang and snow cheese), white jjambbong, yukhwe, and a selection of kimchi. The yukhwe and white jjambbong were by far the best I’ve had among Korean restaurants in central London — truly excellent. The rest of the dishes were also delicious; I have no complaints about the food itself.
However, this visit had a few frustrating moments. The rice that’s supposed to come with gamjatang was brought only at the end of the dinner because, according to staff, it “wasn’t ready” — which really disrupted the dining experience.
What bothered me the most was the mix-up with the chicken order. We clearly ordered half ganjang, half snow cheese chicken (repeating it twice), but were instead served yangnyeom. When we pointed it out, the waitress didn’t apologise — instead, she started arguing with us, insisting we never asked for snow cheese. And rather than replacing the chicken, she just brought a small bowl of cheese powder. That kind of service felt dismissive and unprofessional.
Customer service and communication matter just as much as the food. I also believe a Korean restaurant would benefit from having more Korean staff, both for authenticity and smoother communication with guests.
I’d still be happy to return because the food is genuinely good, but if we get the same waitress again, I’d kindly request another server for our table.