Serafina

This place is amazing! It has become our go to place after work and it was the best decision. We came for the food but we stayed for the drinks, food and the staff! Frank and Juan are the best! For a person like me with food allergies they have always made sure that I got something I loved but was safe for me to eat. Let’s not forget the cocktails that they have and have made on the spot to our liking. Thank you! We will still keep coming!

Beautiful space, but vey bad experience. I sat at the bar alone, the restaurant was empty because it was end of lunch time, before dinner. I waited for the menu for 10-15 min, the bartenders payed 0 attention to myself. I had empty water glass all the time, even though I haven’t order anything else to drink. The bartender who took my order disappeared (maybe his shift was done), the other girl was absolutely lost in space. I asked her for check, she forgot. I couldn’t even remind her for my check because she was far checking for the milk in the fridge for 15min. The manager sitting there on his phone, not paying attention what’s going on. I had to wave for someone’s attention. Tuna tartar was good except so much sauce, felt like it was a tartar in the soup! I had to take out the tartar to the small appetizer plate. Filet mignon was good

Best espresso martini and jalapeño margarita. thanks to our waiter Jorge and the bartender because we loved the drinks. Food 10/10

They’re definitely still working out the kinks service wise but they have really nice employees. It’s turning into a big business lunch spot. The menu looks good but our dishes came out not very good. My risotto was swimming in olive oil it was gross and I felt gross after. My coworker had a bean, shrimp salad and it looked pretty pathetic. You gotta nail the simple dishes. Also no iced tea? For business lunches? Cmon.

I suggest avoiding Serafina and Broad Street (next to the Stock Exchange) until the manager is fired and a professional experienced manager is hired and the servers staff gets trained properly. When we walked in there were about five tables occupied including us, yet we waited up to 10 minutes for anyone to approach us before we had to actually get up and go to the bar and ask someone to come give us water. The server was pleasant, although clearly not trained correctly….not her fault. Our food and appetizers all arrived at the same time. The entire time, the manager, and another man who worked for the restaurant sat the bar with their backs to all the tables and two of the other tables had an issue as well. We had to go up to the manager to tell him all of the things that were going wrong and his response ” What do you want me to do?” We were only a table of two, so wasn’t like we were a big party, and that was the response we were given. We told him we would have liked our appetizer to come out with everything that we asked for, like spoons for soup would be nice, and that our entrées didn’t come out the same time. A server brought over the spoons and was very nice and apologized while the manager went back to the bar with his back to all the tables. When our two meals arrived, we were only one of four tables at this point, the manager was STILL at the bar with his back to his clientele. I asked the assistant for some Parmesan cheese. It never arrived, and I asked him two additional times. I had to try to get someone’s attention by almost screaming at them by the bar for someone to give us assistance. A server came over and gave us what we asked for again apologizing, not the manager….he continued sitting at the bar with his back to the tables. When we were done with our meals the server walked over with a tiramisu, and said sorry this is for your troubles, again she was very pleasant and delightful. Did the manager say anything??? That would be a no because he was STILL sitting at the bar with his back to the tables…. are we noticing a theme here? When we left the restaurant, we walked all the way over to the other side and out the door and not one single person in the restaurant said thank you, good night, have a nice evening, nothing. This location just opened but clearly the manager needs to go and the staff needs to be trained better. We have been to many Serafina establishments all around New York City, East Hampton, Miami, and never had this HORRIBLE experience before. We were excited to have this location open because we live down the block. There are so many places to eat in FiDi….skip this one until they get it together. Head to Meatpacking, never had an issue there.

Nice vibe, attractive esthetic, good service, delicious food, cocktails and coffee/latte.

Always an amazing time coming to eat and drink at Serafinas. Love Frank the manager and Juan is an amazing bartender and waiter. This is the spot to come to every Friday for happy hour and delicious drinks and food.

Lovely experience. I treated myself to lunch and the food and service were exquisite. Definitely recommend