Allison H.
Yelp
I'm so bummed to give this place only 3* but here we are.
My partner and I ate here back in February and had an amazing time. We ordered the tuna tartare, garlic bread, radiatore pasta, scallops, and the hen (it was a daily special). Everything we ate was delicious and the service was fantastic. Probably one of the best meals we've had together. I have been raving about this place ever since, and still drool over the hen I had.
We returned to Serrato recently and our experience was a complete 180, it didn't even feel like we were at the same restaurant. Our food took an unusually long time to come out. We watched a table get seated, fed, and leave all before our food arrived. I wouldn't have minded the wait, except that once they took our order, our server disappeared (they also seemed really inexperienced). We finished our drinks, including our water, and just sat there awkwardly waiting for food. No one ever checked in on our drinks. Eventually my partner's dad flagged someone down to ask what was going on, and they said the kitchen was having "a night." Of course at that moment our food arrived, to which they said, "oooh actually that's why - you ordered the pork chop." Their tone felt accusatory, as if we should've known better. Not a problem at all if the pork chop takes extra time to cook, but maybe provide a heads up when it's ordered?
My partner's pork chop was raw in the middle and he had to send it back, which was really frustrating considering how long we had waited. The bigger bummer was my meal (beef tenderloin) was cold. While we waited for his pork chop to be re-fired we split my cold beef tenderloin, then split his pork chop. Once we got the pork chop back it was pretty damn good. I'd add that the rigatoni pasta we had as an appetizer was also delicious.
The staff ended up comping the pork chop, and dessert, without us having to ask/say anything, which was a nice gesture and much appreciated. But, I just can't get past the level of service...and I'm still annoyed we never had an opportunity to get more drinks - a second glass of wine would've made my cold steak taste a lot better.
Anyway - if this was my only visit to Serrato I'd probably give it 1*, but since our previous visit was so out of the park (and because the food is that good), I'm splitting the difference to 3*.