kimchibator
Google
I've been a frequent customer here for years, but today will be my last visit until the woman working tonight is no longer employed. Here’s what happened:
I walked in around 8 p.m. to the familiar "ding ding" of the electronic bell. I looked over the menu and waited patiently for about three minutes. There was only one other customer inside, seated near the entrance. Even she seemed surprised no one was at the counter—she looked around as if trying to signal someone in the back on my behalf.
After waiting, I politely but firmly said, “Hello? Anyone here?” A woman, possibly Hispanic, finally rushed out with a frustrated look on her face and snapped, “I’ll be right with you!” Her attitude was unnecessarily aggressive, and it felt like whatever personal frustration she was carrying spilled out onto me.
Trying to deescalate, I calmly asked, “Is everything okay? Wtf? Are you having a bad day?” That only made things worse, she lashed out with even more attitude and stormed back to the kitchen, loudly venting to another employee.
Thankfully, another worker also possible Hispanic and very kind, came out and handled the situation professionally, salvaging what was left of the experience.
Still, I won’t be coming back as long as the first woman continues to work