Suzy S.
Yelp
We used to order from here weekly if not more. Yes, way too much. This continued for quite some time, and one day while on a walk, we decided to pop in for lunch. Someone told us loudly "a slice will take 2 hours!" . Ooooookay.... So we left but continued to order delivery regularly. A second time we were on a walk and popped in. There were 4 employees that glanced our way and then went back to chatting to each other. We waited a minute and finally left. I was so annoyed I went back in ....where all 4 employees looked at me and went back to chatting again. I said "THIS IS BULLSHIT! WE ORDER FROM YOU ALLLLLL THE TIME, BUT WE ARE DONE! WHAT IS WRONG WITH YOU?!" One of the employees stammered something about thinking we were looking at the menu. No.... We were staring at you waiting to order and you would have realized that had you greeted us or looked our way longer than a half of a second. I emailed them and was told by maybe a manager that if we wanted to try again we could have some coupons. We didn't respond and that is where it ended.
FF to today,,,, Since I was gifted a $50 gift card I figured it was time to give this place another try. I had issues entering the gift card so I called in and was directed to the correct site. I had to create a profile, and I entered my items to the cart for the second time. When I got to the part where I was to enter the gift card, where the guy on the phone told me to go not 5 minutes earlier, it wouldn't work. So I called again and explained the issue. He said "yeah my manager and media manager are here and they are working on it as we speak....but I can take the order over the phone". OK. So I order for the 3rd time, while telling the guy on the other end of the phone the negative history with Sexy Pizza. I give him the gift card info, and he says that he needs a CC to cover the remaining $4. I find my CC and give him the info and once complete he says "....uh...hold on..." talks to someone nearby (manager I am assuming) and then tells me the register froze up. He told me he was really trying to give me a better experience, and I told him he definitely wasn't able to. It was not his fault of course - the website not working and the POS freezing up are definitely management issues. I told him "look, I have been trying to order for over 15 minutes now and I am starving, so just forget it. I will order elsewhere." He said "OK bye." Not "hey we have your info and what you want. let me ask the manager if we can comp this and get you taken care of HE'S RIGHT HERE". Nope. Bye.
I ordered some awesome fusilli from Homegorwn via Yelp in like 2 minutes. Now I just have to find someone I don't like to give this $50 gift card to.