Concerned C.
Yelp
I feel bad for giving this store 3 stars only because the lady at the counter and the evening manager were very nice and accommodating. The 3 stars is because of their security guard on duty on 08/30/23 PM. I believe his name is Humberto. No last name was provided. It was close to 9pm as me and wife entered the store to get 1 item. The sliding door did not operate automatically but it was not locked. My wife tapped the door and it opened. There was a cashier still at the counter, and some shoppers finishing up. As my wife grabbed the item and approached the cashier, Humberto, the security guard came from across the store screaming and waiving at us. Aggressively, he was already angrily telling us that we are trespassing. At this time, my wife was already paying because the cashier said it was ok and went ahead and helped my wife. The Manager was also saying it's ok, it's ok. But Humberto, still screaming and said "It's NOT OK, I am the security and you are trespassing". I was shocked at his over reaction so I asked him to please calm down as he was already causing a scene. I said, we're leaving, we got the item and were done. He said "NO, I'm calling the cops, you are trespassing". As the manager gestured that we can leave, we exited the store. Humberto followed us outside screaming and yelling that we are trespassing. I urged him again to calm down but he proceeded to be aggressive, yell, and scream and threaten to call the cops. At this point i yelled back at him and we went on a screaming match for about a couple of minutes, but I kept my distance. He was visibly shaking and was very angry and was going in and out of the store as he continued to (pretend) to dial the police. We then proceeded to leave. I want to note that the store closes at 9pm. Our receipt shows that my wife paid for the item at 8:58PM. We were not trespassing. I am sure the cameras can confirm my story as I can be seen with my hands up gesturing him to calm down, the cashier gesturing to my wife that she can help her, and the manager gesturing that it's ok. The security guard was the only one visibly angry.
The over reaction was completely unnecessary and out of line. For him to approach a customer aggressively, angrily, and accuse us of trespassing while other customers are still inside the store, is a bad representation of the store or the security agency that he works for. While the store staff was accommodating, the security guard was the one that escalated the situation. This man will put the customers and the store staff in harms way if he continues to act this way.
I don't know this man. I don't want him to lose his livelihood. But I also believe that his behavior showed that he is not fit to be a security guard. He will put the customers and the store staff in a very uncomfortable and risky situation. I don't know what this review will do, but I would be extremely disappointed with the store management if they continue to keep this man as their security.