Cindy C.
Yelp
If you enjoy being ignored, waiting forever, and paying for tiny portions, Shabu Gen is the place for you.
I rarely give out 1 star reviews, but when I do, it's because the experience was truly disappointing from start to finish. I don't write this to bash the place, but to be honest about how badly it fell short
I finally decided to check this place out after seeing it all over social media, and honestly, it was a huge letdown. The restaurant itself is massive with high ceilings and plenty of space, but the waiting area is tiny and cramped with only one small bench. We checked in at the iPad stand and were seated quickly, but once at the table it took over 10 minutes just to see a server even though it wasn't busy around 5:30pm. We went with the AYCE Hotpot & Sushi for $28.99, which sounded like a deal, but the meat portions were so small, just a few thin slices per plate. On top of that, sodas came in $2 cans and appetizers were served in flimsy paper boats that made the whole thing feel cheap. It's ridiculous that they don't even provide tongs for the meat and not even a ladle for the broth.
Service is really what ruined the night. Our server Erin didn't even bother to introduce herself. The second time she finally showed up, I had to ask her name and instead of basic professionalism, she gave me an annoyed look like I was bothering her. The first time she came to our table she started off polite, but quickly became dismissive and disappeared for most of our meal. After our first round, it took Erin 20 minutes just to check in on us to order more meat, and then she never came back. We finally asked for the check after waiting 45 minutes for our appetizers and sashimi only for the food to show up five minutes AFTER we had already signed and paid. At that point, what's the point? Absolute joke. To make it worse, Erin served the other two tables behind us and still ignored us. We had to flag down another server just to close out.
By the end of it, we had spent over an hour and a half at the table and only saw Erin twice!! The first time to take our order and the second time to refill meats. That level of neglect is unacceptable, especially for a restaurant with so many high ratings. As the place got busier, the cramped waiting area overflowed into the dining space, and people were literally next to me standing near our table, which made things even more uncomfortable. For how cheap the price is, I guess I see why people come here, but the experience was horrible for me. I'll stick to Heat Shabu or Swish! Shabu Gen needs to do much better