Michael N.
Yelp
So I was a fan at first but after my recent visit to the restaurant, I'm starting to understand the whole bad customer service theme. So I live in Gahanna, so when I come out here it's a light trek. On one occasion, I showed up an hour and ten minutes before closing, only to be told that they were not going to serve me because they by the time they got to my shake it would be close to closing time. I was in the establishment, there were approximately 8 customers and 3 individuals behind the counter. You mean to tell me that I can't get a shake with those type of stats an hour and ten minutes prior to closing?
More recently I was really at a loss for words. I'll tell you what happened, but before I do, let me share what I observed during a previous visit.
During the pandemic, I came to this establishment one night to get a shake. While I was waiting for my turn to come up, a group of three individuals received their order. As they proceeded to walk to the table to take a picture, they fumbled the platter and dropped 2 of their drinks on the floor. The workers quickly jumped up and addressed them and told them they would remake their drinks.
This time, I'm at the same establishment, but this time, I committed the fumble. When the server handed me my drinks, she gave me a tray with some whipped cream on the side. I didn't see it until I was in mid-step and saw it drop, and my foot slid on it just a smidge; that's all it took for one of my two shakes to fall to the floor. The owner asked begrudgedly if my son and I were okay. I said yes, and that was it. There was no "We'll make you another one" for me.