Shake Shack Assembly Row

The Double ShackBurger was flavorful and made with high-quality ingredients. The environment was clean, and it was easy to order our meal. The promotion added extra value and made our visit even more enjoyable.

I recently visited Shake Shack at Assembly Row, and it was my first time trying it. As a Canadian, I was excited to finally get my hands on their famous burgers! My wife chose the veggie option (mushroom and cheese) and it was absolutely incredible. I went for the smash burger, which was cooked to perfection—juicy and flavorful. The fries were also delicious crispy, and seasoned just right. The atmosphere was really nice for a food chain and the staff were friendly, making the experience solid. I can’t wait to return on my next trip! Highly recommend checking it out!

Food was just not tasty, not spoiled or cold, just tasted bad, cheese fries are covered with nasty gloppy cheese, burgers undercooked even though I specified well done, hot dog was the best thing. Shakes were so gross, fake flavoring, on both Strawberry and Chocolate. But chocolate was not at all palatable. Draft root beer wasn't to my liking, but ok. Overall a huge waste of over $50 for taking my seven year old and his buddy to lunch. Not a clean dining room and all the tables were gross too.

I've always been a fan of Shake Shack, but my recent experience was less than ideal. The self-service ordering process, while innovative, could benefit from more staff to assist customers, particularly when customizing orders. My burger arrived with unwanted toppings, making it difficult to enjoy. I hope Shake Shack can refine this system to ensure a better customer experience Let me try to explain it another way. I was disappointed with my recent visit to Shake Shack. While I appreciate the self-service model, it was difficult to navigate without assistance, especially when customizing my order. My burger was not as ordered, and I had to spend time fixing it myself. It's a shame, as I usually enjoy the food here. I hope the staff can be more attentive in the future... Because I'm so disappointed, I think I will post my first draft of my review: I guess Shake Shack is now a "build-your-own-burger" joint. No one was around to help, so I ended up with a Frankenburger. Thanks for the DIY meal kit, I suppose. Next time, I'll just order a plain bun.

I ordered a shroom shack and found bacon in my food - the manager refunded me but still incredibly disappointing as an experience! I grew up religious and do not eat any sort of red meat or pork and it made me throw up the rest of the meal. Before I left, I ordered their banana shake and the man giving me the order was clearly too high to be there he gave me the s’mores shake. Thankfully, I noticed and exchanged it before wasting it - the service in general at this location is incredibly poor though. The workers don’t care and don’t have the basic sense to do their job correctly. Also the fried pickles came with literally 6 chips! What a joke! I love shake shack food wise but the experience here was so poor - I’d recommend going to any other restaurant in the area and saving your shake shack cravings for next time!

Just don’t. Do not go here. Let this place run itself out of business. The moment you step inside, you are greeted not by a human being but by a cold tablet ready to charge you 18 to 25 dollars for an average meal. Immediately after, you are prompted to tip 20 percent or more for literally no service. From there, you grab your little table marker and hunt for a seat among the many food stained tables. You wait for your meal only to realize the marker is useless and you have to get your own food anyway. Ask for ketchup and you will get a grunt and a couple of packets tossed your way. The place is dirty. The food is overpriced. The atmosphere is apathetic at best. There are far better places to spend your money and your time than this Shake Shack.

Shake Shack at Assembly Row offers a delightful dining experience with its signature juicy burgers, crinkle-cut fries, and creamy shakes. The ambiance is casual and vibrant, ideal for both quick bites and leisurely meals. Staff are friendly and service is efficient, making it a great spot for families and friends. Overall, it's a reliable choice for satisfying fast-casual fare in a trendy setting.

I ordered take out and I was missing my fries with cheese went back in for my fries cause I did not pay over 30$ for my meal to be messed up I went in and asked nicely asked for a manager and she gave me a grunt face like how am I scared to ask for something. Very poor management somebody needs to smile there. Never going here go to downtown Boston or something it’s even cleaner than this location with dirty tables at that.