Shake Shack Brea

First time here at Shake shack. I tried the portobello burger , fries and orange shake . The burger was flavorful and filling. The shake was creamy and a good size. Thay use quality ingredients and it shows.

Mixed reviews on the food selections. Chili and cheese sauce on dog was WEIRD. Ckn good. BLT good. Shakes good but very weak flavor.

Most of the items I tried were limited-time items, so I don’t know how my review will reflect Shake Shack as a whole, but I really enjoyed the items I had. This was also like my second time ever having Shake Shack. I really liked the Black Truffle burger. The truffle worked really well with the cheese and the crispy sweet onion. I noticed that the patties on both the Black Truffle and normal cheeseburger are relatively thin though. They’re almost like smash burgers. I’d recommend getting two patties if you’re actually hungry. I also really liked the Thai iced tea shake. It wasn’t too sweet and was very yummy. The truffle Parmesan fries were good too - mostly due to the black truffle sauce on the side. I used that black truffle sauce on everything haha the burgers too. I really wish these were permanent menu items. To be honest, if these items did not exist, this would probably be a 4 star review. I thought that the normal burger was good. And the chicken burger was moist, but kinda bland. Not enough sauce or seasoning I think. Without the limited edition stuff, I would probably say that Shake Shack is good but expensive. I feel like I’d be paying the higher price if the product backed up the price tag. The “luxury” black truffle stuff and the Thai tea justified the higher price point for me, but I don’t know if the regular menu items can hold that same weight. The service was good - I liked that they delivered the items to your table. It definitely made the experience feel a little more upscale. The inside also just feels cleaner and more posh than your typical fast food restaurant… you can kinda just feel like you’re in a nicer neighborhood. But I don’t see myself coming back when the limited time items go away.

Price aside, these are the best burgers from any chain hands down. They are small but pack so much flavor and have great variety. The shakes are also made of custard with gives them a signature taste that is beyond anything else in the fast food industry. Also, anyone who places this establishment in the $10-20 category is misleading. A meal with a decently sized Burger, Fries, and Shake is +$20 with tax. As of 1/26/25 Truffle Burger: $11.49 Mushroom Burger: $9.99 Shakes: $6.99

Over rated under sized and way over priced. Included are pictures of my drink, the size of the fries and my receipt. To be honest if I’d known the prices, and portion sizes, I would not have gotten the food I got. I just spent two meals worth of money on one small meal that was good not great. The double Shackburger while good doesn’t “Pop”, the first bite should always grab your attention and is way too small, I paid 10.49 ( halfway decent due to the minimum wage, but very skinny) beef okay quality. The price $ 6.99 The Bacon cheese fries while good didn’t come as I ordered with bacon and what I paid for. I had to ask for bacon, they didn’t offer to replace the order, they just gave me a side of bacon. The drink looks like a small anywhere else, that was $4.49. Drink is too small and cost way too much. I think I can live without shake shack. I was ignored when I went up to see about my fries, there were workers talking and not working on the floor in the kitchen. Service is okay. I didn’t have any shakes if you like them keep getting the shakes. As you can see I only got the Double Shackburger Bacon cheese Fries “Large” Coke.

Disappointed. I was actually excited when I seen it had opened. I really like Shake Shack but this one has chewy meat that is hard to swallow. It did not taste like the usual Shake Shack cheeseburger. The establishment was clean and had plenty of seating.

Hands down my favorite burger! The veggie burger and fries are delicious. So glad Shake Shack opened in Brea. Great location with large patio seating. Great quality food and service from kind staff. I was surprised by the other reviews, no need to leave a bad review if you can’t afford an $8 burger. You can view menu prices before ordering. We will be back!

I came here for the first time and such a disappointment!! The fries and burger was NOT worth the price. Expensive and a waste of my money. Patty flavor was good, but everything else was below average. I'm trying to be fair and this is the best I can score it. No wonder why their so expensive, I counted about 15 workers being paid over $20 an hour for a slow day at that....go figure. I am being partial and would have been happier going to Brea Best or even In n Out Burger Save your money $$ (I'm sure a canned response will follow shortly from corp)

I think I've been to this place about 10 times. I think I paid around $11 for the basic shake burger with a double beef patty, sliced ​​onions, and red pepper. My daughter was a little sad that they no longer have the truffle burger, but for me, it's a good size and flavor.

Last Friday, I ordered cheeseburger which looked like snack burger and wasn't worth the price I paid for it. All the hoopla over Shake Shack is overrated. Good thing, I didn't order soft drink because the minimum price was like $5. My friends and I agreed...stick with In and Out because we know what we are getting! Never going back to Shake Shack...You have been warned!

I don't usually do reviews anymore, but this experience left a really bad taste in my mouth. My order was refused even though my order was ready to pick up. I ended up having to ask for a refund through their corporate customer service. Nothing else was offered to compensate for my inconvenience. While I've had Shake Shack before and the taste was always good, their customer service just blows. I don't think I'm going ever going to eat at any of their establishments moving forward. There's plenty of other options even nearby that taste just as good, cheaper, and most importantly, have actual customer service. Honestly, if I could give 0 stars, I would in a heartbeat.

Where are the vegetables?? I ordered the original Shake Shack burger online and it was a solid 2/10. It tasted like SOGGY bread with a BUNCH of beef patty. Tomato was super thin, lettuce was hella dry. I asked for onions and they gave me FRIED SALTY ONIONS it just kept getting worse. Overall super soggy and greasy. First and last time here fs

My family and I went to shake shack because so many of our friends had told us to give it a try. We went after a fun movie and ordered what we thought would be good. I wasn't too hungry, so I ordered the six piece Chicken nuggets, And my family ordered the cheeseburgers, and we ordered one order of fries. We also ordered one vanilla shake to share. It was plenty of food and my family absolutely loved how the cheeseburger tasted. They said it was so fresh. I can't forget to mention the person that came and brought our order, was kind and got us extra straws, and anything we needed. The inside is busy but it's clean and it's a fun atmosphere. If you want to try another burger place. Please make sure to try this one! We will definitely go back again, and try different items on their menu. The another shake was a true highlight. It was perfect! To be honest, though, I didn't like their shake shack sauce. It was too creamy, and bland for my taste.

I mean--on one hand it's Shake Shack. We've all been there by now. But, on the other, this is the closest one I've ever had to where I live. This isn't one that just happens to be where I'm going to be for the day or one that happens to be where I'm vacationing. This is one that is like 10-15 minutes from me. And, no, it's not In-N-Out or Nice Guys, but I like the food here--even if it's vastly over-priced and only above-average food. That's still better than a lot of sub-average burger joints and it's not like I'll be eating here in a regular rotation. I just like the option and I think their shakes are still the best thing about them. Their shakes kill. They'd be my number one fast food shake place if they just had an everyday coffee shake on the menu. This one seems to have a huge dining room and patios, which I like. A lot of Shacks have the dining space of a pantry and it really makes me hate dining in at them, which is 90% of how I eat all dinners. All in all, I'd give them a 7 out of 10, mostly from convenience and room to dine in at as I'd give more Shake Shacks a 5 out of 10. Their food does okay in a pinch and if you don't mind spending your life savings. And their shacks pretty much kick ass.

Came back to give another try. Service was good, attentive, but food was disappointing. I ordered the avocado bacon chicken and fries. Sadly, you could see the oil prob was not fresh bcos the fries and the chicken came out darker than usual. Worst of all, both were way overcooked.

I always come here for the shroom burger. It's a bit small but I love the flavor and the combination of melted cheese inside. We came here at night and the service was quick. They have self order stations or you can speak with a person at the counter. There's plenty of seating indoors and outdoors. My only complaint was the male worker who approached us. He came off very uninterested and fake. He told us if we scanned our receipt and wrote a good review and dropped his name he'd give us free fries. That's not how you get genuine feedback for service and the act of requesting to fake review you in exchange for food makes your customers uncomfortable. Did not like that worker...

Excited to come back to try the burgers, this review is for dessert! We tried the frozen custard, you cancel vanilla, chocolate, or a mix between the two. You can order from the counter or computer screens. The seating area is large with both indoor and outdoor tables. The restaurant seemed clean and well kept, we can't wait to come back to try the burgers & fries.

Love Shake Shack! Ordered the Shack Burger and Smoke Shack with crinkle fries and 50/50 lemonade -- so good! Parking shared with the strip mall, but plenty of indoor and patio seating. Staff always so helpful.

I'm seriously so disappointed in this location. I hyped it up to my husband for our weekly date night and it backfired. We ordered an Oreo shake with spicy fries and the bacon avocado burger. Our bun was so soggy it was holding, the shake was half full (because we opted to having no whipped cream) and our fries were NOT tossed in the seasoning. The seasoning to make them spicy was simply dumped on the top fries.

Tried the hotdogs since there was a 2 for $8 deal. The hot dogs weren't bad. I would give it a 7/10. Wouldn't pay $8 for each one though. I liked their hotdog buns. It was like their burger buns. First time at this location, and it wasn't busy so I got my food pretty quick.

I love their food!!! Cheese fries is so delicious it literally melts on your mouth. Bacon cheeseburger is so delicious!!' Omg O totally recommend to all my friends and family. It is easy to oder online and pickup. Inside is very clean and chic. Their service is awesome!!!

1/6/2025 3 1/2 Stars Happy that a closer location opened in Brea. But not sure if it measures up to the Huntington Beach location. Btw, Shake Shack will have their limited Black Truffle Burgers until April 2025! BLACK TRUFFLE BURGER Overall I was satisfied, black truffle flavor was there. I got the single this time. I think you get far less full with the fries and drink. It's a lot of black truffle and cheese for the double. The single patty was perfect size for me and delicious too. I know lots of people have complained about how small the burgers are, but all smash burgers are small because the potato buns are made smaller than the average hamburger bun. BLACK TRUFFLE PARMESAN FRIES The fries were lukewarm to cold. Not sure why it was just sitting there and not being served right away. Should have been served right out of the fryer. Lukewarm to cold fries are unacceptable. The black truffle sauce was good. Do not care for the grated parmesan cheese. Wish there was an option to leave it out. DRINK - 50/50 Lemonade. Berry cherry pomegranate. Could have been better. It tasted like a watered-down berry lemonade. Sad. ORDER AT THE KIOSK or FRONT REGISTER Do love that you have the option to order from the kiosks or at the front register. Love that they've added 6 kiosks. Very convenient! SEATS & AMBIANCE This location is far bigger than the Huntington Beach location. Indoor and outdoor seats are plenty! There were booths and there were tables for 4. Indoor booths were spread out though. A bit of a messy layout. A few booths at the front that's closer to the entrance. Then there were more in the seats in the back including the outdoor seating area. There is a general outdoor seating area for all customers. From afar the tables looked clean, but in closer inspection, there were crumbs and leftover food streaks on two tables I've seen. Had to look for third clean table. I saw many workers there, yet not one was wiping down the tables! One even saw me wipe down the table I was gonna sit down in, but just looked at me and didn't bother to do anything further. BATHROOM - The women's bathroom had 3 stalls and 1 sink. The sink countertop had a pool of water that was not cleaned up. CUSTOMER SERVICE Good customer service and everyone is nice and smiling. I asked the front register about the black truffle burger's last day on the menu and three people helped out to answer my question, so that was nice! LOCATION - Between Starbucks, Cava and Nékter Juice Bar. It's a prime location! So many people coming through the doors! Stores around it - Katsu Bar, Tous Les Jours, Panda Express, Home Goods, World Market, Ralphs, Wells Fargo, Baskin Robbins, Bread Breakers Deli House, Maui Hawaiian BBQ. So there's lots of places to visit at the Brea Gateway Center. PARKING Parking lot is large, yet it's still not large enough to find a parking spot when you get there. Depending on the day or night, you might be lucky to find a parking spot quickly, but it's still a packed parking lot.

Happy New Year's Day lunch with my family. Was a nice day for a ride so we road down here and got a seats outside. We ordered the shake shack burgers, I wanted the truffle fries again, baby girl a cookies n cream shake and regular fries and a Dr. Pepper. Perfect meal for today, it was quite busy of course but still got our food pretty quickly. The employees are all so friendly here. So nice to sit outside and eat and enjoy the gorgeous day for the first day of 2025. Thank you so much for our delicious meal and amazing service, it is expensive here but they do have pretty good burgers and shakes. Have a beautiful day, share kindness to everyone and Happy New Year 2025, make it the best year :) Aloha

The day of the opening was mad house rightfully so so I had to come back another day. It was one beautiful Sunday afternoon and the parking lot was overflow and there were many people but I didn't want to miss this opportunity. I have tried Shake Shack at Las Vegas couple times so this was my third experience with more excitement and expectation. As soon as I stepped in the restaurant, there were four KIOSK waiting as well as two cash registers, which I thought it was great for the elders who would have a hard time with KIOSKs. At the end of the order at the KIOSK, it asked to pick a number, which we didn't see so we asked one of the staff at the cash register. She realized that the KIOSK area was running out of number stands so she said that she will find us. Sure enough, the servers were calling names to find the tables. They were all quick and friendly asking if there is anything we need. We ordered Avocado Bacon Burger and SmokeShack. The burger is exactly how I remembered, which was tasty and the buns were soft. Their crinkle fries is my favorite as it is crispy and salty just right. Next time, I would love to try their shakes and Black Truffle Burger. This branch seems more brighter and cleaner than other Shack Shake restaurants. Overall, I had a great experience and look forward to coming back soon.

We went shortly after they first opened and so it was a bit chaotic. I've always enjoyed their burgers more than In &Outs and crisp hotdogs.

My daughter finally wanted to try Shake Shack that opened in Brea. She ordered a hamburger for $7. This is what she got when she wanted lettuce in her burger. Wow! Back to In and Out for us... What a disappointment!

I've been wanting to try shake shack for a while and today I decided to go for the first time. I ordered the shake stack and it was absolutely delicious. I asked for some cherry peppers on the side, and they have a unique flavorful taste not too spicy. I like spicy but they were fine for the burger. The cheese they use for the portobello mushroom is WOW it just gave it such an amazing taste to the burger. I will say that the patty was seasoned well and you do get that meat flavor but not too meaty which I loved! I thought it was fantastic. It's pretty clean and well organized and for the most part I had a good time eating there. The service was fast and good.

First time at shake Shack, and it did not disappoint. It was really busy for a Sunday dinner time. The have 4 kiosks to order your food, and one cashier. Super easy to order, at the kiosk but that to use the cashier because we had a gift card. We ordered two chicken sandwiches, the truffle burger and the shakburger, 3 order of fries, 3 lemonades- pomegranate, sunset lemonade, regular lemonade and a root beer float. Truffle burger-super flavorful, the fresh is really fresh, and the bun is soft. The chicken sandwiches, were a hit with my chick fil a loving kids. The chicken was crispy and juicy, the bread was soft, and the pickles were fresh. I had the shakburger, single patty, but super flavorful. You can definitely taste the quality and freshness of the ingredients. I'm not usually a fan of the crinkle fry, but these were actually pretty good. The lemonades were also all very refreshing, best part, you can get refills. Usually restaurants charge for refills with specialty lemonades. The root beer float but the spot too. Super friendly staff, Everyone was helpful and while dining, there must have been at least two employees who came by and asked us if we needed anything and if we were enjoying the food. Next time, we will definitely try the shakes. Only complaint was we had a gift card, that was given to us while attending a CSULB men's basketball game. We didn't know the balance since we were gifted the card, during the half time contest. Well, turned out that the card kept reading error. It was embarrassing, the managers tried helping us, but unfortunately, since we didn't know the balance (never used), we ended having to pay for the entire bill. It was pricey, $87 for 4 entrees, 3 fries, and 4 drinks. I will say, the quality of the food is definitely worth it, and the customer service is also great, just be prepared to pay for that quality.

I tried shake shack years ago and loved the chicken sandwich. I was excited to have it near my home however every single time I have visited the service is horrible. The kiosks slow the process down. Never enough cashiers. The wait is way too long for "fast food". To boot I had a mushroom burger last visit with a chocolate shake after waiting forever only have food poisoning. Terrible experience. The quality of the food is not as it used to be when they first opened in LA.

Good burger! I like the slight char on the sides of the burger. Get the original stuff! Great service and refills on most non alcoholic drinks. The pricing for 3 burgers, 2 fries and a drink was $50 so steep for a burger. Good and clean restaurant.

Monday, February 17, '25 Presidents Day. I arrived at 1pm. The close by parking was packed! I decided not to wait for a spot so I parked by Wells Fargo Bank and walked to Shake Shack. I messaged my family where I parked and waited for them at one of the empty green tables outside. Once my two guests arrived, I suggested we order from the app for pick up so we didn't lose our spot. So if you've never ordered from the Shack, it's about $25 per person. My bill total was $75+ change. 3 burgers, 4 fries, and 2 shakes. It was comfortable sitting outside and there's music playing on the speakers. I can't complain about the quality of the burger. It was great and a nice soft bun although I forgot to lettuce wrap it. And the staff forgot my side of shack sauce. How do you miss items on an order ticket? I guess one can't expect perfect from young people. In too much of a hurry? Whatever, I didn't need it. I ordered both the truffle Parm fries and the cheese fries with bacon. Both were tasty but the winner was the cheddar bacon fries. I'm not sure if it was cheddar but it was a cheese sauce. Yum, I'll regret the calories another day. Just enjoy having food with family. I'm glad to have tried Shake Shack but it's premium priced for downsized food. This place will be on rare occasions. I'd reconsider how I spend $25-ish on a double burger and bougie fries. This was my cheat meal. Bye Shake Shake, see you later.

Great burger spot for smash burgers and spicy fries (spicy fries are limited season). I didn't expect the spicy fries here to be so spicy, and am a huge fan of spicy foods. Service is usually fast here and friendly, even when they're super busy during the lunch rush hours. Thanks!

Everything was great! Service was really fast, and not much of a wait for food although they are constantly busy. The staff were all really nice and approachable. So happy to finally have a shake shack in Brea. Will definitely be returning.

After a run along The Tracks in Brea, where we chased our little guy on his bike for a few miles, we thought we deserved a treat. Well, that treat was a trip to the brand new Shake Shack. And it was AWESOME! We ordered a couple Shake Shack burgers which were Angus beef cheeseburgers with lettuce, tomato, and ShackSauce on a toasted potato bun and a Veggie Shack which was a veggie burger packed with mushrooms, sweet potatoes, carrots, farro, and quinoa, and topped with American cheese, crispy onions, pickles and ShackSauce. Both were great. We added on some fries which were the crispy crinkle cut kind with a perfect amount of course salt. So good! And then of course we got a Sunset Lemonade and some shakes. I personally got a Cookies and Cream shake...it was perfection! We managed to score a table inside and I'm so glad we got to enjoy the food fresh. I really loved the whole Shake Shack experience. From the bulk of the menu providing different options, to the style of the fries, to the people that helped us, to the ridiculous shakes...all I can say is that we'll definitely be back!

I was super excited to see shake shack opening up in Brea and I had to stop by to check it out. The set up is nice, easy to order at the self service counter and decent amount of seating inside and plenty of seating outside. The food was as expected, solid like any other shake shack. My thing is the price of shake shack, as it's a pretty pricy burger in comparison to other burger spots. I'll defined be back here when I have the craving, but I wish it was more affordable!

Shake shack is shake shack. Nothing too special that really stands out in my opinion. Service was great, was my first time trying and Tony was able to help me choose the best option based on my preferences. Burger was made very well and fries were crispy. Price isn't the best for value so do be ready to drop a few bucks for a meal. Great work environment, with workers always at work keeping themselves busy and maintaining good flow within the restaurant.

T-Mobile Tuesdays gave us a promo for a shack burger. We got it to go... tasted delicious but we did eat it 25mins after receiving it bc of the drive home and taking it Togo. I'm sure eating there would have been even better bc the buns were a little soggy! Customer service was awesome... the restaurant was busy however it was during lunch rush, cute little spot on the corner. You can eat in doors or out which ever you prefer. Would definitely come back and try something different. The Thai tea shake was delicious! And my daughters chicken burger was nice and crunchy with great flavor. Stay in over taking it to go! That's just my option. But it's always better fresh. Flavors are on point!

Shake shack is here! Yay! Had some local shopping done in the area and picked up an appetite. Headed to shake shack for some red meat. I had the avocado bacon burger, yes double meat, accompanied by a Christmas cookie shake. My sweet little girl had the plain cheeseburger- meat, cheese, bun lover- with the crinkle cut fries and holiday shake, I think it was a peppermint one. Service was with a smile. We sat down to grub here. Server who brought our food was super friendly and came a couple of times to make sure we had condiments etc., I liked the cleanliness; staff were sanitizing tables as soon as guests left. That doesn't always take place so I hope they keep it up here. Overall, nice experience. I want to try the chicken sandwiches here.

Happy that Shake Shack decided to open a branch in our neighborhood with superb service and their "typical" easy ambiance. What's not to like?!!

DISASTROUS experience at this Shake Shack location. I feel so gross about how the staff handled the food and drinks back there that I feel like I'm going to vomit the food I begrudgingly ate. Was there a manager onsite at 8:30pm tonight? Workers dropped a bucket filled with shake all over the floor and workers are laughing and using their bare hands to put it back into the bucket, another employee bringing a dog in her arms into the store, and another employee pouring my drink from a bucket of lemonade sitting on a counter into my cup (no dispenser). And the burgers... my patty was not fully cooked and the burgers had one fourth of a wilted lettuce inside. Like what in the world?! And the fries were fried in glaringly old oil that they tasted so bitter. Awful experience here!!! This was at the Brea location on Sunday night, 12/28, at around 8:30pm.

Great experience ordering through the app ahead of time and picking up 15 minutes later as promised! Shackburger and fries were so good and the process was very easy. Will come back here again!

It's a Shake Shack If you like Shake Shack, you'll like this location. The food is good and comparable to any other Shake Shack location I've been to. Yes, the food feels overpriced, like all the other locations, but you can view the menu and prices before ordering. I thought the food was good, came out fairly quickly, and most of the employees were friendly and helpful. I came with a large group and everything was handled smoothly. Thankfully there's seating outside since the inside fills up pretty quickly (weird design inside- lots of wasted space) It's a nice option for the Downtown Brea area.

Ordered for pick up and the process was easy enough. Main issue was that I found a giant rubber piece in my custard...not sure what it could be from but it definitely made me lose my appetite and scared for what other bits and pieces could be inside. Hopefully it's a one off because that was disappointing..

Wife and I have been eyeing this new location since it opened a while back. Not the best. Both out burgers were cold as well as the fries. We sent the fries back and had them replaced with fresh hot ones. I got the lemonade which was good. My wife got a diet coke which was flat. We also ordered the Chocolate-Strawberry Shake. What we got was just chocolate. Sent that back and had it replaced as well. We've been to Shake Shack at Crystal Cove many times and it's always been great. This is an entirely new menu and honestly the old menu was way better.

Decades ago, i had my first shake shack by the Central Park. It was a travel destination for me, and was so happy when Shake shack came to the west coast (& Vegas). Not exactly that accessible, but didn't require a flight. And now, there's one down the street. What a win for Brea. The burgers are yummy, the bun really makes it. Can go basic with a Shackburger, or pickup one with some toppings. SmokeShack has those yummy cherry peppers. Kids alternate between the plain cheeseburger and flat top dogs. I'm personally a fan of their chicken sandwiches . Don't forget those zig zag fries, can get them plain, with cheese, or truffled up. Leave space for the shakes and malts. Can't go wrong with the classic vanilla or cookies & cream, but those specials are also legit delicious. Great job on the soft opening. Easy check in process, the line moved briskly, there were 4 kiosks and 2 cashiers to order from. The food came out within 10 minutes. Piping warm and milks shakes cold.

This shake shack just opened last week and after trying it at the Nashville location in May, I wanted to see if it was as good as I remembered. I ordered a regular cheeseburger and added pickles and an Avocado. While the burger was very good, it was very small for the price. In & Out is definitely more economical (in & out double double is about $4.50 compared to a cheeseburger at $7.99 at Shake shack ($9.99 with the extras.) Both burgers are very good but I cannot see myself being a regular customer at Shake Shack knowing I can get a delicious quality burger at In & Out. I suggest everyone try Shake Shack at least once, you will love their burgers but economically is it worth it? You can decide for yourself. I also had the Berry Cherry Pomegranate Lemonade which was also delicious. I'm glad to have shake shack here in Brea and I wish them the best of luck.

I was in the area for CAVA this week, and was surprised to see Shake Shack finally open. It was extremely busy, but I was able to order online (while waiting for my order from CAVA). There are a few deals right now, so make sure to look up what the deals are before placing your order. 1 x Black Truffle Burger (Single) $11.49 100% Angus burger topped with Gruyere cheese and black truffle sauce made with real black truffle oil and our crispy sweet onions on a toasted potato bun. 1 x Cheeseburger (Single) $7.99 Angus beef patty with cheese and your choice of toppings on a toasted potato bun. Despite how busy Shake Shack Brea was, my order was ready when it was promised it would be ready. I cannot say the same for their next door neighbor. Between both burgers, I did enjoy the Black Truffle Burger the most, though I do wish that the patty was thicker, and I was not about to pay more just for a double (thin) patty. I also wish that the toasted potato bun was a bit more toasted, as it felt more lightly toasted. ------- I stopped by again on Saturday for their Happy Hour BOGO shakes, and I cannot say that the orders were "on time." They were extremely busy, and only 2 kiosks worked (out of 4). Online ordering was also unavailable so it took a really long time just to wait to place an order at the kiosk (because only the deals work through in-app, online, or kiosk ordering). I waited 30+ minutes for 2 shakes, while others also waited either about the same or longer for their burgers and such. Maybe the hype will die down and the wait will not be that long in a few months. Even though they had Seasonal shakes, I would pass on ordering shakes again in the future. My family and I agree that both Farmer Boys and Chick-Fil-A has far better tasting shakes than Shake Shack. They must have blended the shakes so well that we could not even see a sign of strawberry, besides the light pink color to the shake. 1x Apple Cider Donut Shake (regular) $6.99 Apple cider donut frozen custard topped with whipped cream and cinnamon donut crunch. 1x Strawberry Shake (regular) $6.49 Real strawberry hand spun with our house-made vanilla frozen custard There is a ketchup dispenser where one can get their own ketchup, water, and etc. I was surprised to see a worker (probably) ask if the customer needed anything else when they delivered their meal and then the worker proceeded to help dispense ketchup into the condiment cup and then bring it back to the customer. What a lazy customer, get up and grab your own ketchup, which many others had done (and they were the table closest situated to the ketchup/condiment table). The workers are busy enough. Overall, they have different burgers than other restaurants but like most SoCal people, I would rather just get a burger from In-N-Out, or even from Red Robin. They are extremely busy and all the workers are hard at work - and yet they are also very courteous and attentive. Five stars to all the employees, especially ones who have to "deliver" your meal to you as they shout your number and walk through the entire restaurant trying to find you... Due to the holidays, parking is a huge pain. Good luck trying to find parking nearby!

I'm so happy to hear that Shake Shack opened a location in Brea closer to where I live. I came here on a Friday evening with my wife to take advantage of their Holiday Burger Blitz promotion and we were both glad we came. It was very easy to order our food at the kiosk before grabbing a seat. We placed our table number on our table and the servers brought out our whole order and even went through the trouble to bring us more condiments. The black truffle burger and avocado burger were both delicious. We also got the cheese fries and a small fountain drink with free refills. The servers kept checking in on us to make sure we were taken care of. We really enjoyed our meal and will definitely be coming back to try their other burgers!

My food was kind of cold, but it was still really good. I love the cheese fries. The cheese fries are my go to. They have wonderful plant based options so you there are options for vegetarian people too. They have kiosks for you to order food yourself and plenty of seating inside.

I would pass on my way to IN-N-OUT further east on Imperial HWY Very mediocre for price 2 Smokey BBQ Classic Double 2 Bacon Cheese Fries 1 Banana Shake 1 Small Coke Zero $60.00 Huge Disappointment

**Service: (2/5)** Ordering is done through kiosks, so there's minimal staff interaction. The only time we saw anyone was when our food was dropped off at the table. **Parking: (3/5)** There's a large parking lot, but the plaza is pretty busy, which makes finding a spot a bit of a hassle. **Food: (1.5/5)** I used to really enjoy Shake Shack in other locations and would even crave it, but the food at this location was bleh. Both the fries and the burgers were just okay. The oil used for the fries and mushrooms tasted like it needed changing. **Price: (2/5)** I don't remember it being this pricey, especially for such small portions. We spent over $60 for 3 burgers, 2 fries, and 3 drinks. Not sure I'll be returning--there are definitely other burger spots I'd choose over this one.

+ Nice, helpful attentive staff. + Convenient fast food. - Super crowded on a Fri night. Very crowded parking. - Unhealthy fast food. Turns out they toss out the food if you take over an hour to pick it up without telling you. Thankfully, they remade my orders pretty quick.

Food: delicious double smoke shack FTW!! And an AleSmith to top it off sheesh cant ask for more. The kids tried the kiwi lemonade and sunset lemonade. Sunset was a bit too sweet even for the kids. Cheeseburgers were delicious as usual too. Service: on a busy Sat afternoon with a full staff helping customers, I needed help buying that AleSmith :( only 2 of the 4 Kiosk machines were available but I needed a team member to show my id. I asked the person behind the counter for help they mentioned i needed to order it with the cashier :/ i got frustrated because at that point there was another line to wait in. I found another member walking by and kindly asked for help. I showed her my id and she put some code on the kiosk. I completed my transaction that quickly... shouldnt staff know how to direct customers? Would definitely be more efficient anyway. Ambiance: fun and loud. Family friendly. Seating inside and out. Shaded areas inside and out. Restrooms were kinda messy and only one sink so expect a wait. Parking: the shopping center provides ample parking on the other side of the lot. To park near the entrance, drivers might have to wait a few minutes or follow the customers back their car. Not ideal but so far havent had to wait more than a few min. Pro Tip: skip the line and order their mobile app. Much better experience and get some special promotions :) happy yelping yall

100% worth using the app. I only eat here when the app has a deal on sandwiches. Helps with the pricy menu. Also no waiting when you order ahead of time. Employees are always the nicest and quick to help/ask.

Do all the locations get the same patties? The las vegas strip location had some of the juiciest burgers I've ever had in my life. A location just opened in my city in Socal and the same burger was a lot drier and not juicy at all. Night and day difference.

I came to Shake shack after a long day of work and met these two guys right here that were amazing. Jason and Frank were awesome with Customer Service hospitality, friendly, and professionalism. I'll be back soon I give these guys an A+ Thanks Guys

Reaching it to share that our Yelp PickUp order was missing an item, tried to call and the voicemail box was full. Burgers were very good, just bummed to miss out on the fries we paid for.