Shake Shack Chestnut Hill

This Shake Shack location isn't as good as it used to be. The burgers are greasy and bun soaked with oil and sloppily thrown together. Condiments almost cannot be found inside the burger bun. Tables are usually dirty especially when it's busy. Always have to clean up after those who left with no one available to do a basic clean in between. I've been to Shake Shack locations in Hong Kong and Singapore. Their burgers are so much better, as shown in a couple of attached photos for comparison. They are nicely prepared and the actual burger and chicken sandwiches look like their advertisement pictures with condiments nicely sandwiched between the buns. They usually are packaged inside a cardboard box to hold their shapes. Can't understand why they are not more uniformed across all their stores.

Great location. Food came out fresh and hot, service was speedy and friendly, plus there's a great outdoor seating area if you would rather enjoy the fresh air over the interior. Ordering is made easy at one of the self service kiosks or at the counter when it's busy. Plenty of options to choose from, which is one thing I really like about Shake Shack. Awesome location, will be sure to come back.

The team member FERNANDO always doing everything above and beyond! Feel very special the Veterans Day appreciation by him. Thank you so much!!!

This is one of the best Shake Shacks I have been to. I usually go to Shake Shacks every friday. I stopped going to different location because of the quality. I switched to this location, and the food is always good, hot, and fast. My man, Derek, remembered me after my second visit. It feels good to be noticed.

Loud restaurant that isn't really dirty, but also isn't clean. Food is overpriced for what you get, and there aren't free refills on the ridiculously overpriced soda. Milkshakes are fine but really should be outstanding. I would recommend you go to another restaurant in the mall.

First time at a Shake Shack. The food was great. Loved the burgers. The fries were good, but I thought the portion on the fries was quite small. The shakes were fabulous. The dining room was a bit chaotic. A few empty tables, but nothing wiped down. Would absolutely visit another one.

This location was disappointing; even the aesthetically pleasing looks do not redeem itself for being a bad fast food restaurant. The staff were shockingly rude as they expect you to hurry up when you’re ordering your food. They even get extremely crabby as you try to swipe your card and respond with a “You can’t swipe your card?!?” Especially when the payment machines constantly break down and can’t process what you’re buying! Food is also terrible, cheese fries are lukewarm and solidify quickly and the shakes are chunky and not properly mixed well; my friend also got a burger but it resulted her getting a stomach bug because of how undercooked it was. I hate writing bad reviews, but do not waste your time going into this location, go to the one in Newbury Street, or go get your money’s worth elsewhere.

Chicken nugget so tiny I thought I ordered kid's meal. Buns were burnt, tables smelled pukey, had to hunt down for clean table 4 times! Apple kiwi lemonade tasted like unripe green apple plus vinegar and water. Where is kiwi flavor? $50 for 2 tiny burnt chicken burgers, 2 fries, 1 chicken nugget and lemonade?!

" Gourmet burgers , signature beers and some tasty fresh juices, the hotdogs not bad at all " Signature gourmet burgers and hotdogs anyone ? The food tastes fresh and delicious. Including their signature juices , made in house . The service was very good , they bring the food to your table . The vibe is welcoming and friendly . Nice to have this place in my neighborhood. Inside it's super clean including the bathrooms. They also have an outdoor area, if weather permits . They have a big parking lot they share with other vendors so parking is not an issue.

If you are in the area and parked, this place is good. Parking is tough on weekends. The burgers are delicious albeit on the very small side. Crinkle fries were good- crisp and hot. They serve beer and wine here for consumption on premises. Service was quick and accurate. My biggest hesitation is that the place doesn't feel really clean. It's that bit of a sticky feel.

This is one of my go-to shake shack locations, been coming here for years. There is almost always a line but food always comes out hot despite the wait. I enjoy getting the double shack burger with cheese fries. Fifty-fifty Arnold Palmer iced drink is also absolutely fantastic. It is quite expensive but it's a higher end fast food place.

Compared to Five Guys: burgers here are superior, fries way inferior. Five guys serve huge portions of fries cooked to order and super dark and crispy on request

The food was good but give me a break with the pricing. It's legit outrageous. If you can afford it then more power to you but I won't be back even though it was good I rather spend the money at a non fast food restaurant

They have really turned this location around! Very nice service here now and of course good food.

I've been to this Shake Shack location several times due to its convenient location by the green, but I've often been disappointed. On my most recent visit, there was a 30 minute wait for food after ordering, and after the long wait I found the veggie burger I ordered was way too salty and the ones in my freezer at home would have been preferable. The prices also seem quite high for what you get.

A worker named berge was very nice made my experience there a 10/10 looked very experienced with this

I ordered a double shack burger and it was 2 greasy patties falling out of a bun that was soggy (and I ordered takeout so it wasn't sitting around). The grease was horrible and I had to throw it away. And it was a 10.99 burger! Do not go here!

Parking-tough in front. Maybe more in back Long wait to get food, wife was in there for 45 minutes Food- fries good, hamburger with lettuce and tomato I thought was dry. Roll good No drink Would I try it again? Yes I didn't go in.

The watar made mai mouth wet not good enouf Also your cheise too cheisey made mai mouth stiky

A- MAZ - INGGGG, i'm so inlove with shack shake highly recommend chicken sandwiches!!! & pink lemonade

A good spot to pick up a quick meal when you're hungry. They're quick and efficient about getting your order ready and it is consistently a good burger each time. My favorite is the shack stack which has a cheese stuffed mushroom along with a burger patty and shack sauce. Most recently, they have a hot ones spicy sauce that you can get either on a burger or chicken patty. If you like spicy things, then it's a nice option to try out, but it's not a burning mouth spice. The krinkle cut fries are always a hit being crispy. The shakes are thick and they usually have some kind of themed shake around the holidays. Overall, a good chain restaurant to satisfy your burger cravings.

Love this place. Cute little shopping center, with play areas outside for kids. Food is great and they keep the place clean and clear!

Food was average at best. Service was quick but not friendly. Atmosphere was good but restaurant was smokey. Expected more from this chain. Will stick to non-chain restaurants as food and service are better for a better price typically.

I'd say between 3 and 4 stars is about right. PROS: The burger was good. Topped with fresh lettuce, tomato and pickles, and some shack sauce, it was a very delicious burger. They have quite a few options and you can customize your burger as well, including adding extra patties and toppings. The burger was worth a 4-5 star rating given the establishment category. I did enjoy it. It's the best part of Shake Shack. The ordering kiosks are awesome! No more trying to explain to a cashier what you want on your burger, you just punch it in. It's quick and easy. CONS: The traditional shake didn't have much body to it. I maybe should have done the malt. I honestly just rolled the dice on this one, hoping the regular shake would be great. It was just ok, maybe a 2 star shake. The french fries... deserve 1 star... crinkle cut and frozen. While cooked perfectly, still lacked that delicious hand cut freshness found at the other popular burger chain in this category... you know the one... 4+1 Males. Soda. So the coke was filled and left sitting in a staging area in the kitchen, while the food cooked. By time my order was ready, the coke was flat and watered down by melted ice. Poor execution here. Staff was nice, but super chatty behind the line. I didn't feel like they were focused. When my food was ready, they forgot the shake. I had to remind the guy. But they were busy wrapped up in their own personal banter. I'm glad they have fun at work, but when you're waiting 25 minutes for your order, you assume it's because they're getting it right. OVERALL: It's a bit pricey. Service takes forever. I personally prefer 5 Guys over this option, but I also don't get the hype on In-and-Out. Seems like the In-and-out crowd probably like Shake Shack more than I do. A burger place should do burgers AND fries well. So many people give the high rating still, but say Shake Shack and In-and-Out do a great burger but their fries are trash. That's 50% of the equation! I'll remove the shake from the equation (although 5 guys does a great shake), because some people just drink soft drinks... but Burger with Fries is the standard pairing here. If you can't do both well... I don't see how you could be touted as the top choice.

You need better management. Your food is ok. Every time I visit this location they don't know how to get food from the back to the customer. Also seems like you had a good idea to have the drinks people working independently if the rest of the burger people until the drink people make milk shakes 30 min before the food is ready. Now it's not a milk shake just milk in a cup. Thanks but no. I will not be visiting this location again. Jake S. Feel free to respond here with what you plan to do to fix the problems listed above. I'd rather like to have this play out in public instead of shake shack continuing to push this under the rug after pretending to care by "getting my details". The comments above speak for them self as do similar comments from a large amount of people in the last few year for this spot.

They had no plates and I had to use napkins and the bathroom was smelly and someone threw up in the bathroom sink and they did not clean it Along with the tables being dirty and greasy and the floors were sticky, with them lying about the devices not working.

We are simply in love. There is no other way to describe it. Our new burger destination fairly close to I-95 which is key to us.....Five Guys can't touch it, forget Wahlburgers. Maybe it's the Martins potato roll? Or their sauce? I don't know but I never want it to end. It's very easy to get parking here, even if you have to walk a tad bit. Since it's now a destination spot for many suburbanites doing their shopping, tons of spots are available in the back lot or you can get lucky and park right out front if you catch someone leaving. The outside seating is a super nice touch and there are always small children playing on the green lawn that offers activities like giant jenga and ping pong. We tend to order ahead through the website and have it ready for pick up, so we can immediately grab a seat in the warm, summer sunshine with ample umbrellas for shade. There are so many options for ordering, there are self kiosks and then the not passe talking to an actual person type of service. The burgers are to die for (and will likely lead to my early demise of heart problems), whether you get it in a single or double patty. Pro tip: Add pickles since they don't normally come with them, especially through the online ordering system. Shackburgers are my go-to but I'm excited to try the vegetarian, mushroom burger at some point. Perfectly cooked every single time we have been there and just juicy enough to not break down the delicate bun. If crinkle cut fries aren't your thing, you may be slightly disappointed it's the only option here for a side. I have yet to try an actual shake, even though it's in the name. Burgers, fries and the plentiful water offered are all I ever need. I'm confused by the other harsh reviews here because it has been nothing short of perfection. Long wait times have been my only beef before devouring beef, that was also before I discovered the online ordering.

Crowded around noon on a Saturday. Pros: -I love that they don't fully slice the buns--things are a little less messy to eat since the buns are sealed on one end -Fries are super crispy on the outside and soft on the inside -Fairly large indoor seating area Cons: -To-go packaging is odd. Burgers go in a small white handheld wrapper (covers the food halfway), then placed in a cardboard tray, then put in a paper bag. -- Hamburger Patty was kind of thin but fairly juicy and the bun was super soft. Definitely better than In-N-Out. My usual order. Crinkle Fries Super crispy on the outside and soft on the inside. I wish there was some seasoning but these are still pretty good. Chick'n Shack ($7.37) Thick piece of fried chicken on the standard Shake Shack bun, with shredded lettuce, pickles, and herb mayo. The chicken was super crispy and kind of juicy, but overall it tasted incredibly salty. I would definitely get the burger over this.

It's a chain, and the quality can be inconsistent, but it's literally a cut above Five Guys (superior beef blend and sourcing) and a leap above the big three national burger machines. Double Shack Burger: This gives you a better beef-to-bun ratio than the standard Shack Burger. Even though the beef is cooked to nearly well done, you still get a good amount of juiciness. And even though there's a good crusting on the outside, there's a very gentle texture inside. Unlike the competition, you can really taste the beef and some generous seasoning as well. The potato bun is soft and fresh, and the lettuce/tomato are reasonably fresh. The American cheese gets a very good melt and is near liquid. The Shack Sauce is a seasoned mayo that adds flavor while still yielding the stage to the beef. Fries: They're crinkle cut, and frozen, not fresh, but within those limitations Shake Shack executes perfectly. I'd rather have Five Guys fries, but these get the job done. This Shake Shack location got off to a so-so start during a time when Shake Shack might have been expanding too fast, but recent visits have been good. (Note: If you live/work a little south of here, come here, not Dedham. The Dedham location is awful.)

My First Time Disgusting Dirty Tables, Chairs,Floors!! I Wiped Down The Table, Differently Need More Wipes For Customers. Employees Were Very Nice & Helpful Deserves 5 Thank You! Food Was Pretty Good 4

How can it take 13 minutes to get a chicken sandwich? No fries, no shake, just a sandwich, 13 minutes? During the 13 minutes it took them to catch and cook a chicken for me, I witnessed three other customers go to the counter to ask what was taking so long with their food. During the much less than 13 minutes it took me to eat it, another did. Was the sandwich great? Nope. Was it good? Uh, it was ok I guess, not worth waiting 13 minutes for. It had a lot of chicken but wasn't piping hot. Maybe it was just sitting around for 13 minutes trying to cool off? Maybe the worst part is the manager was there and he seemed to take no notice of what was going on. He was just chatting with his employees. I've got no problem with Shake Shack. But this location isn't worth my time!

Doesn't serve the 'shroom burger?! unclear if they ran out or simply stopped serving it, the staff was totally disinterested in helping us figure that out.

Update: Management has heard the cry for better service here. Great service today. And a professional server was checking orders for both takeout and in store meals. Food was yummy, arrived fast, restaurant was clean, and I feel confident that if Calvin is working, every order will go to the correct person with friendliness and great customer service.

Seriously, who doesn't love Shake Shack? If you've traveled to any major city in the US (and now internationally, too!), you've probably encountered the wonders of the gooey gouda-stuffed deep fried Shroomburger, the juicy sizzle of the classic flat-patty Shackburger, and the Concretes, which are so thick that you'll almost break your straw trying to drink it! There are a couple of Shacks in MA, but the Chestnut Hill location is a bit more low-key than its metropolitan sisters on Newbury Street and in Harvard Square. Situated right inside of a bourgeois outdoor shopping plaza, Shack Shack provides a delish respite for hungry families with kids, couples on casual dates, and trash millennials like myself who are just looking for an Instagram-worthy post for their food blogs. The interior is spacious, and has plenty of seating at tables made from reclaimed wood from vintage bowling lanes. Pretty cool! The atmosphere is lively, so if you're coming here looking for something quiet, refined, or sophisticated, look elsewhere. However, if you want an elevated and high quality take on classic American comfort food, you won't be disappointed! My fave menu item is the Shack Stack, a combo of the signature crispy burger patty and one of the stuffed mushrooms on top of a pillowy Martin's potato roll. The cheese.. OH MY GOODNESS. It sounds like a lot of food (and it is), but no one ever ate at Shake Shack without indulging a bit! The fries are very good as well, and even better with some homemade cheese sauce drizzled on top. I also love the milkshakes, especially the seasonal Sugar Cookie shake that's only available around the holidays. I wait all year for December to get one, and it's always the best day of the year when I finally take the first sip! It literally tastes like a liquified Christmas cookie. Not in the mood for burgers n' shakes? No worries! The Shack also has griddled hot dogs and the Chick'n Shack, which is a crispy fried chicken sandwich. The Concretes are similar to the milkshakes, but better eaten with a spoon rather than a straw. It's like a blended frozen custard (think Culver's), with fancy topping mix-ins. Each Shack has a few special Concretes that are exclusive to them, and this one has one that has a full Lobster Tail puff pastry from Mike's in the North End blended with strawberry sauce and whipped cream. Scrumptious! Yes, you're gonna pay a bit more than Mickey D's for this food, but it's several steps above your average fast food joint, and an easy go-to when you're shopping in Chestnut Hill.

This place was ridiculously crowded when it opened several years ago and is really popular in NYC (seriously I walked by several when I was there). Now let me start off by stating that the burgers here are fine. Not bad, but not super fantastic either. The interior decor was welcoming and comfortable due to the large windows that let in a lot of light. The service was prompt and they have people coming around to clear your trays when you're finished so no complaints there. I'm a huge fan of the crinkle cut fries. They were extremely crispy and delicious (I feared they were going to be one of those soggy, droopy fries but I was happy to be proved wrong!). I had the double hamburger with lettuce, tomatoes, pickles and the shack sauce. The lady had the fried chicken sandwich which was pretty yummy (nice and crispy). The burger was fine, though nothing special. If you're in the area and want a consistently good burger then you can't go wrong with this place. However, I personally wouldn't drive all the way from Boston to come here since there's a lot of good competition for burger places closer to home. If I could give 3.5 stars I definitely would!

I have a gift card that has never been used and it never works when I come in. I just tried to place an order online and it still doesn't work. I tried calling and they don't have a direct number so call, only speak with a manager and yet they never answer their phones and no phone calls back.

This is for the Hingham location. I went to check out the fries. The order I got had been sitting under the heat lamp for so long they were dried out and add overcooked to that and it's a bad french fry, I also got the veggie burger. It was good but the roll was not good for burgers. I went back to try again. The fries were heat lamp warm but delicious. They are the best french fries you can get anywhere. I ordered the veggie shack, but they were out, so I ordered the mushroom burger. It should be called cheese bomb with tiny mushroom inside. I took one bite and tossed it in the trash. Eight employees working for 4 customers. Fries are great. Rolls suck.

Food and ambiance was good. Meal arrived in a timely manner. Just wish the restaurant was a little cleaner.

BURGER SCORE: 4 "Based on the smokeshack Burger" Been wanting to try Shake Shack for a while. But sadly I was a bit disappointed. Ordered from GrubHub 3 Cheeseburgers 3 Fries & 3 LG Drinks. $51 was just a bit to Pricey for what you get. The delivery & delivery driver was very good. The food was delivered fast, but the food was just warm & the fries were cold. The food did taste good but I thought it was just kinda average. I compare it to like Wendy's or BK. But with a bigger price tag. Not worth it in my option. That's pretty much it..!

The wait was overly long, the order was wrong, and the burgers overdone. It wasn't even that crowded at the time. Just poorly organized. Not worth the wait or the price. I did like the fries though.

This was the first Shake Shack to open in Boston I believe. A friend of ours was visiting Boston at the time it opened and we all decided to go on an adventure. We don't have a car so we took the D line out there. And boy was it an adventure. We got off the T in a subruban area, beautiful house etc.. Google Maps wasn't that good then as it is now. So we're walking towards a main road and following that main road for 20 minutes in the cold and to find that we were walking on the wrong side of the road and it was a highway so there was no way we could have crossed it. So we walked all the way back to a point and walked back to the Shake Shack on the correct side of the road. The line was through the door and at least 20ft through it. I tried the shroom burger with the crinkle cut fries. The Shroom burger was okay, the mushroom was very thick and tasty but there was too much cheese inside to my liking. Fries were crispy and yummy. The best way to get here is by car otherwise it's a 15-20 minute walk by a highway from the T.

We unfortunately received terrible service at the Chestnut Hill Shake Shack yesterday. We placed our (very simple) order at 6:11pm and received a pick-up time of 6:45pm. We got there at 6:45pm and waited for 5, then 10, then 15, then 20 minutes and my sons - ages 4 and 6 were getting really hungry. Finally after waiting 30 minutes past our order pick-up time we decided to request the manager to just let us know how much longer it would take. He was rude and disrespectful. He said 'I'm not going to look at how much longer your order is going to take.' I explained that it's for the 2 kids and if he could spend a few seconds and let us know, we could take a drive and come back, to which he said 'you know what, if you want a refund I can give you one.' We've been going to this Shake Shack for the past few years, actually since it first opened and it's sad that this is the level of customer service or lack thereof! Three thoughts for you guys: 1) You get treated FAR BETTER at a McDonalds or Taco Bell. 2) You need to train your staff A LOT better 3) You need a better system to give customers like us with kids accurate order pick-up times (while / before ordering). Even a BAD definition of accurate would be + 10 minutes, but that's a HUGE step in the right direction for you

It's the shake shack which is not remarkable. Not much else to say except that the location is over the top posh so be warned. It that's your vibe great if not you are warned.

Apparently grubhub won't allow me to leave a review if the restaurant cancels the order. But this location canceled an order at 8:30pm, right when the order was supposed to be delivered. Great service!

If you want to wait for over thirty minutes and suffer incompetent service then this is the place for you. Used to live by the one in Times Square which was ten times faster with ten times the volume. Last time I was here they gave me twenty coupons because the service was so bad. Would prefer they figure out how to work at a reasonable pace.

The food here is really good. But we received a text message that our food was ready when it was still being somewhat prepared in the kitchen. So we had to wait another five minutes before we actually got handed our food. Don't text me if my food is not actually ready. Also, despite taking that long to get our food out after texting us, they forgot our TWO orders of chicken bites. This has now happened on two separate occasions. It is very disappointing to drive all the way home and realize that our food is missing. Plus, it was a hassle to call for a refund because no one picked up the phone. The customer service is very bad here.

Still very slow after all these years. It's basically doing pickup outside and some seatings available. They have several people working in the kitchen but have to wait up to an hour. Looks like they still don't train employees.

We regret eating a late weekday lunch here. At 1:30 pm, the front of the restaurant was still crowded by diners waiting to pick up Internet orders. Several were leaning their butts against the condiment table and only begrudgingly moved to allow access to napkins, ketchup, etc. We had to order and pay at kiosks, which promised someone would bring the food to our table if we entered the number on a stanchion we chose next to the order screen. After a 20 minute wait, I received a text that my order was ready and would be delivered promptly. It never came. After a wait, I went to the pick-up counter, and there it languished. The burgers were skimpy, greasy, and had an off taste. The single order of fries had so much hot sauce/powder on them, they were inedible and tossed. I can't even remember what we had to drink. This location is nothing like the chain's outposts in Las Vegas and Miami. Avoid.

The pros and cons of late night Shack raids: + No line. - No malt in your malt. The Smoke Shack (slender bacon cheeseburger, chopped cherry peppers and the enigma that is the Shack Sauce) on a pliable bun, swathed in a veneer of grease for $6.25. The double will run you another $2.55, but if you're hungry, it'll be worth it, I reckon - the single's more of a Shake Snack. Opted for a thick and creamy chocolate malt, and possibly regretting the decision, as a good custard is hard to find and that Lobstah Shell concrete looks too good to pass up a second time. The hand-spun shake disappeared quicker than $5 should allow, and is just the right amount of naturally sugar sweet. However, as the minus indicates, if there was malt in that there cup, I couldn't taste it. It's a torn take when sampling a highly-coveted, fast casual burger past prime hours, and I'm willing to give the Shack the benefit of the doubt. Would I wait an hour for this meal again? No. Do I believe the quality is a bit higher when you're not catering to mostly drunchies-driven yupsters? Yes. And therefore, we're sitting pretty at 3.5. That is, until next time. Until next time.

It's a chain, sure. But a good one at that. And this location did everything right including being accommodating to a food allergy in the group. It's crowded, to be sure, but we had enough room. Enjoyed the shack burger that had carmelized onions. And the rest of the group gobbled them up. The fries were nice and crispy though a little too heavy on salt. The shakes were filling and sweet. Good to share along with a water, IMHO. Overall, my dining companions wished we had one closer. But I'm sure we'll hunt one out again soon. Yum!

Since I failed to come to Shake Shack the last time I was in New York, I figured I'd go while I was in Boston since we don't have one in the West Coast. As I expected, the line was long but it wasn't painful and we were able to get a table without a problem. Despite being packed, the staff was not rude and got our order right. The prices were decent for a place that serves food using all-natural ingredients: hamburgers from $3.75, signature burgers from $6.25-9, shakes from $5... We got a single SmokeShack burger, Shack Attack burger, Shack-cago Dog, fries, malted Black and White Shake and a Shack Attack Concrete. The place smelled a bit like In N Out. Haha! Which means fresh, natural and not frozen artificial crap. SmokeShack Burger: Cheeseburger with ranch, applewood smoked bacon, cherry pepper and ShackSauce. We got the single because the double seems too much since we ordered a lot of stuff already. Tasty and the chopped cherry peppers on the top bun gave the burger a nice kick. 5/5 Shack Attack Burger: Cheeseburger + 'Shroom Burger (fried portobello filled with melted muenster and cheddar cheeses, lettuce, tomato and ShackSauce). Super delicious! The portobello was crispy and oozing with flavor. I annihilated the whole burger. 5/5 Shack-cago Dog: The fan is from Chicago and we know our Chicago dog. They slice the hotdog in half before cooking it to cook it faster and add crisp I guess. This was alright. 3/5 Fries: We stuck with the plain crinkle-cut fries instead of the cheese fries so our tastebuds can still taste the burgers and frozen treats. Every single fry was crispy, golden and lightly salted. KISS (Keep It Simple, Stupid!) 5/5 Malted Black and White Shake: Chocolate and vanilla ice cream blended with milk and malted powder. This should be a thicker drink but it wasn't. It was more like ice cream soup...all liquid-y and no thickness at all. Honestly, not worth my lactose intolerance...and they're called SHAKE Shack? 2/5 Shack Attack Concrete: Chocolate custard, fudge sauce, chocolate truffle cookie dough, dark chocolate chunks with chocolate sprinkles on top. Concretes are supposed to be thick. Again, this was ice cream swimming in ice cream soup. But the chocolate truffle cookie dough was yummy though. 3/5 I could probably become vegetarian if I ate their 'Shroom Burger all the time. I can't get over that portobello mushroom. Oh my...

No one, no one, no one Can get in the way of what I feel for you... ~ "No One", Alicia Keys Amongst (personal) friends, Shake Shack can be a bit polarizing. I have a tiny, but vocal minority of friends that hate this place, thinking that it's overpriced and pretentious. I have so many friends that post pictures of burgers of here on Facebook, Instagram, Yelp, and other websites. Many friends have incessantly sung the praises of this burger joint down in NYC, saying the quality of burger is unmatched. While it alone didn't compel me to drive down to New York to try it out, I was intrigued by this restaurant when it arrived in Massachusetts. As of this writing, the average grade for this location is 3.5 stars. I think that's rather appropriate for how I feel for this establishment at this time. It doesn't blow like some I know feel, but it's not the greatest burger place I've been to. Just to get this off my chest, it's hard to compare Shake Shack to In N' Out because the price points are rather different. The latter's cheaper than the former, and one's a different experience from the other. It's more appropriate to compare Shake Shack to some place like, say, Five Guys. I got the SmokeStack for a sandwich, and noticed that it was a bit diminutive. The hamburger patty itself, while a bit small, did show some good quality as it was cooked well (a bit of a charred but not burnt taste) and pretty flavorful. I liked the cherry peppers, as it provided a needed jolt to the sandwich. It cut into the richness of the cheese and bacon. The bread was acceptable but nothing remarkable. The fries were pedestrian and I didn't really care for them. They had no substance in the sense that it felt like eating air when consuming those fries. Not impressed. The blueberry lemonade (special that day) was okay, but nothing really special. I didn't get much of a blueberry taste to it. I'm not sure if I really care for the metal trays used to serve food, either. It feels like I'm in the clink. Not that I have experience in there... :-P I felt the need to try a milkshake at the end of the meal, so I tried the Fair Shake, which was made with 100% fair trade coffee beans. Again, it wasn't anything special, as it was a bit too sweet and there wasn't a much coffee flavor to it. The shake was definitely overpriced for what I got. For $5.50, I expected more than just a 75-80% filled cup that was already small. I've had enough experience with frozen custard in the past to hold something like this to the high standard flame. I would give Five Guys the overwhelming advantage in terms of quantity, and Shake Shack a slight edge in terms of quality...but not enough to beat out Five Guys overall. Plus there's more selection of toppings with the burger with Five Guys. Come here once for the heck of it but don't expect blissful ecstasy with this culinary experience. Just expect to pay north of $10 for a small burger, fries and a drink, then perhaps feeling incomplete. (I can feel that hate from my Shake Shack-loving friends coming down like boulders)

Worst place ever they don't do anything right giving orders to the wrong people and they don't help for shit

Overcooked burger. Slow service. We had to order from a kiosk that took 5 minutes and needed my name, phone number and email just to place the order. They took 15 minutes to make the food, and then just left it on the counter without calling my name or texting my phone as expected... Edit: I just received the text message that my food is ready, 6 hours later.

Pricey, (two burgers, large strawberry lemonade, large ice-cream = $27 ish) but burgers are very juicy, and not greasy. Sauce for the shack stack burger (portobello plus burger combo) is phenomenally tasty. Love how the portobello mushroom is done- lightly fried patty of delicious mushroom and muenster/cheddar cheese. I am a chocolate dessert person and I actually do not recommend getting the shack attack which was basically chocolate ice cream mixed with large dark bitter chocolate bar pieces. Unless you want to exercise your molar power and enjoy the taste of unprocessed baking chocolate. Very nice counter people servers made the long 30-45 minute wait in the cold worthwhile.

I usually don't leave bad reviews, BUT this place was ridiculous tonight. Waited close to 30 mins for my plain burger, fries and a drink. When I finally got fed up waiting, I walked over to the counter and saw at least 15-20 burgers sitting on the warming shelf waiting to be sorted and distributed, along with 2 full shelves of drinks. And they were not understaffed. On top of this, there were tables that were not wiped down from the time we sat, to the time we left. I don't know how management allows this to happen.

This place has really gone downhill... Came here last night and the first thing I see is smoke EVERYWHERE. The entire place is fogged up from the kitchen, and it's hard to see. My friends and I ordered from the kiosk, which said it would text us when the food was ready which didn't happen. There was a guy yelling out names though so it was fine. Three of us got the shack burger, and they all looked different which really tells you a lot about the presentation. My bun wasn't cut in half all the way and there was a random slice on the bottom. The patty was in the shape of a oblong oval. My friends patties were falling out of their burgers. Definitely not worth the $6.50. When we left, our clothes stank of grease (probably because of all that smoke). Two stars because the guy handing out the food was really nice and even came to take our garbage. Shoutout to him (his name was Rob)