Shake Shack

We were really looking forward to grabbing a quick bite at Shake Shack in Terminal A, but unfortunately, the experience was far from what we expected. Despite having a large group of employees behind the counter, only a few seemed to be actively preparing food, while the others were gathered in the back talking. This resulted in a long wait of over 20 minutes for our order, even though the line wasn’t that long. What really surprised me was the loud and frequent profanity coming from the back area. It was very noticeable, and not something I’d expect in a family-friendly or professional setting—especially in a busy airport terminal. It made the wait even more uncomfortable. When I finally asked for shake sauce, I was told, “We don’t have any,” and when I followed up by asking if any was on the burger, I was met with a dismissive and rude, “Did you hear what I said?” That level of attitude was completely unnecessary and uncalled for. As I walked away with my wife and child, I couldn’t help but feel judged by the glares and unpleasant looks from some of the staff. The food was fine once we got it, but the overall atmosphere and service made this a very disappointing visit. Definitely not what we expected from a brand like Shake Shack.

The service was amazing to watch. The employees were arguing with each other in front of about 20 customers. They couldn’t get the orders straight at all. It took almost 30 mins to get my order and after all of that my order incorrect. Ugh !! The burger was ok but the staff needs serious attention

On Saturday, May 17, 2025 I was in the Atlanta airport waiting for my connecting flight. I ask an airport working if there’s was a Burger King nearby. First time eating at the restaurant. My cheeseburger was very delicious and full of taste. Now I found out that there are Shake Shack restaurants in my state of Massachusetts.

The food was really good it's pricey but hey it's a restaurant in an airport. The staff was friendly and ordering was easy.

Me and my family love Shake Shack but this place was terrible. First of all, there was no line and at least 10 employees working but it took 15 minutes to get our food after we ordered. If there was a wait it would be no problem but the employees were doing nothing and we almost missed of flight because of it. I literally saw most of them scrolling in their phones while they had orders they had to make. Second, they got my order wrong. I asked for NO CHEESE and they gave me cheese. Also, normally the fries here are amazing but they were kinda soggy and weren’t salted at all. Lastly, the food was EXPENSIVE. Like I understand that airport food is expensive but for a burger, some fries, and a lemonade it was over $25! If I ever come back to Atlanta airport I will not order here.

Burger was a little heavy and greasy but not the worst. Tasted pretty good no dipping sauces for fries though only ketchup. Fries also needed more salt.

The line was medium to long when I visited the Shake Shack in Terminal A, but the service was quick and the wait wasn't bad. They were definitely busy, which is always a good sign for an airport restaurant. When my order was ready, there was a small mix up and I was given a Double Shack Burger instead of the Double SmokeShack I had ordered. However, it was fine because this burger was absolutely delicious - cooked to perfection and very juicy and flavorful. It may have been the best burger I've had from Shake Shack, even better than locations I've been to in DC, NYC, and Birmingham. The fries that came with it were also hot and crispy, with a great taste. If you have time for a quick, tasty burger while in the Atlanta airport, I'd highly recommend stopping at this Shake Shack. It gets 4 out of 5 stars from me!

Nasty mannered staff that doesn’t listen to and input your order correctly. No seating and the prices are so astronomical it will make your head spin! No joke! Burger patties were also under cooked. Two stars for hot, tasty fries. Won’t stop here again when heading through atl.

3.5 rounded to 4. The wait took forever and a day. Prices are ridiculously high, but that's expected for the airport. For two people ordering burgers and fries + 1 beverage, it was $49. I will say though, that the quality of food was up there and the meal was fresh. I'm sure this was one of the better options in this terminal.

This was my first time ever trying Shake Shack. I had a single burger with bacon and fries and enjoyed both while waiting for my flight m. I don't usually like crinkle fries, but they were fresh and hot out of the fryer!

Service was fine and wait time wasn't bad at all however I Got a raw burger from here right after I landed from a long flight

Open but they claim they ran out of food. Meanwhile trays of fry's sitting there and they won't sell them to anyone.. what's wrong with this place? They have food but say they have none and won't sell it. Dumb

My burger and chicken sandwich were decent. It was expensive but I expected that in an airport to some extent. A double Shack burger and chicken sandwich with soda was $27. Ouch. But the staff were nice and the food came out hot and fresh.

I got a double burger with fries, and ordering was easy since there wasn't much of a line. The burger was very good, and the fries were crunchy and hot! It's at gate A28, and I had some time before my flight and figured why not, haven't had shake shack in a very long time. The only reason I'm not giving a 5 star is it was a lengthy wait to getting the food, and there weren't many people waiting. All in all it was a good experience today.

I give this Shake Shack 3.5 stars rounded up to 4. It *is* nice there is an airport location. We had an early afternoon flight out of Concourse A at Hartsfield-Jackson Atlanta International Airport, so I decided to show up early to grab lunch for us at this Shake Shack located near Gate A28. I've been to several Shake Shack locations over the years and I'm a fan of this chain. While I don't think the food at this Shake Shack is as good as the non-airport locations I've been to, it's close enough and worth a visit if you're in the mood for a yummy burger. Unsurprisingly, the menu here is more limited than a non-airport location. For example, there are less burgers, chicken sandwiches, and fries to choose from. Specifically, during my visit, this location did not have items like the Hot Ones Burger, Grilled Cheese (sandwich), Avocado Bacon Chicken (sandwich), and Bacon Cheese Fries on the menu. There's still enough to choose from, though. My wife got a ShackBurger ($7.35), I got a ShackStack ($13.10), and we split an order of fries ($3.75). We also got two cups of water (free). After tax, this worked out to $26.14. The ShackBurger is an Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun. The Shack Stack is like a combination of the ShackBurger and 'Shroom Burger. In other words, it's a ShackBurger where the beef patty and cheese is topped with a deep-fried portobello mushroom filled with melted Muenster and cheddar cheeses inside. The burgers were well-made, hot, fresh, rich, and tasty. Good-quality ingredients all around. The beef patties were thick and juicy. The melted cheeses made the burgers quite heavy and filling, especially the Shack Stack. The fries were standard, satisfactory crinkle-cut fries. This Shake Shack doesn't have any dedicated seating. It's just a counter. I took our order to the food court common area tables in the center of the concourse and we sat and ate there. The staff boxed, bagged, and packed everything up nicely so there was no mess. Our clear cups of water, with snap-shut lids and straws, were placed in an unfoldable cup holder with a handle. We also got plenty of packets of Heinz ketchup and mustard. In general, I thought the service was good. The two employees I interacted with were polite and efficient. The server name printed on my receipt was Taitu N. The burgers were made-to-order. At the register, the cashier warned me ahead of time and said there would be an approximate 10-minute wait (if I recall correctly). The line/wait wasn't bad for me. I'm pretty sure I received my order in less than 10 minutes. This Shake Shack opened on September 25, 2018. It was the third Shake Shack to open in metro Atlanta. The first location opened in Buckhead on September 30, 2014: https://www.yelp.com/biz/shake-shack-atlanta. There are now eight Shake Shack locations in metro Atlanta at the time of writing this review in 2023. This is the only Shake Shack location inside the Atlanta airport.

Return again? YES Recommend it? No reason not too, especially when trapped in an airport! Taste: 5/5 for airport food Quality: 5/5 great Angus beef patty Service: 3/5 ok, just average staff and ran out of bacon for the Double cherry pepper burger, WTH?! Value: 5/5 $10-12 for a double patty burger at an airport is a steal X-factor: 2/5 NOT advertised or made known to most travelers. We just stumbled upon it by walking around different parts of the Terminal A. Excellent burger by airport standards for sure. AND, beats an In-N-Out burger by fast food standards in the real world too. I am from Cali and I still prefer the Shake Shack spicy cherry pepper burger (with ir without bacon) over a Double Double any time! No food pics this time. Airport chaos and hunger made us devour that delicious burger within minutes!

Ms Jackie acts like someone's auntie .She going to go above and beyond every time to service you . Shes the absolute best.

The employees had the absolute worst attitude I have ever seen in customer service. I interacted with 3 different employees and all of them were blunt and rude and the last one ever scoffed at me when I responded "yes please" to her snotty "ketchup?" The only thing I ordered was french fries and they were so disgustingly rude I wanted to cancel my order. Keep in mind when thinking a burger and fries is what you want to eat.

It's what I want for lunch, but can I get it in my hands before the plane takes off? My plane arrived and I had 15 minutes before my transfer flight was boarding in the next terminal over I had been up since 6 a.m. and hadn't eaten all day and it was already 3:30 p.m. so I risked it and ordered Shake Shack. There was a line of people waiting to receive their food and it took about 10 minutes for my order to come out. Then I ran to the underground tram, then I ran to my gate and made it there about 5 minutes after boarding had already started. Yes, made it! Shack Stack (Cheeseburger topped with a 'Shroom Burger with lettuce, tomato, ShackSauce) + Bacon - Yup, I went for the ultimate here, because I had never tried there burger + portabello mushroom patty. The burger is thick as thick (you like that?) and was prepared correctly without any missing items. The Shack Stack is good, but I can't say that I love it better ShackBurger or SmokeShack. The breaded and deep fried portabello patty didn't have any special flavor and turned out kind of gooey inside, which must be from the cheese they stuff inside. The bacon is thin cut but crisp. Would I recommend it? Yes. Would I recommend it over the other burgers they offer? No. Just pick the burger that sounds best to you. Crinkle Cut Fries - Shake Shack's Crinkle Cut Fries are different from other places because their ridges are cut thinner and sharper than the average one you see at other places. I love them. I didn't get to check my order until I was seated on the plane, but they did good because everything I ordered was there. Nothing was missing and it tasted great. I do think the airport location could use a couple of more staff. It would speed things up a bit and the help out the existing staff which looked overworked. If you're craving a burger while you're rushing around or waiting at the airport, don't be afraid to hit them up!

Oh man had to walk away from $26 order, way too slow!!! After 10 min they told me they still had to make the patties

They said they didn't have any burgers to which i responded "isn't that what you sell" i think in the future maybe just shut down the restaurant instead of paying 5 employees to just stand at the cash registers.

Best Burger Franchise in the nation and its not even close. If you want a good burger go to a Shake Shack

Tried to order at 8:40pm on a Sunday evening. They close at 9:00pm. I was told they've already started cleaning the grill and fryers to no burgers or chicken sandwiches were available. I ordered fries and a shake and was told they've already started cleaning the shake machine, so I ended up ordering a burger and a bottle of water. I waited eight minutes and went to the pick up counter, and politely stated that my flight was about to depart and asked if I could pick up my fries and bottle of water - there were fries sitting under the warmer visible to all of the customers. The server stated loudly " Please go to the back of the line, I will get your order when I'm ready." I left without getting any food because of my eminent flight departure.

This past wknd i decided to treat my partner and I, to a quick bite. And baby I was not disappointed. The employee suggested adding cheese on the fries (which I've never tried before) and they were a bomb 10/10. The burger was fresh straight off the grill. I will definitely be back sooner than later

I usually love the shake shack smoke shack burger and fries but this location, served my burger cold and the fries were old/almost stale without any seasoning. I think the next time I venture here I will pass.

Not open in time, didn't open gate until 6:03 and then didn't serve, still prepping, opening straws putting stuff on counter etc. Not ideal at an airport. management should observe staff to assure they are open to server on time. Still not serving and it is 6:10.

They let my moms burger and fries sit for over ten minutes and before they bagged it I requested fresh food since we had been waiting well over fifteen minutes and since we were already waiting we wanted fresh food. The manager angrily says we'll the grease has been cleaned so you're not getting fries and was very rude as she communicated that the cook would drop another burger but you could tell none of them wanted to do it. So they gave it to us like this. The fries were ice cold and hard. My dog would break his teeth trying to snack on that. Ew. Then everyone was back there cursing and complaining. I didn't ask you to come to work. I didn't ask you to be rude. Be more professional and be more kind. Just because you're having a bad day, doesn't give you the right to go messing up someone else's.

Laid over at ALT airport. Needed a little snack for the long flight. We have always wanted to try this place. We decided on the smoke shack because of the cherry peppers. Burger was cooked well. Peppers were fresh. Fries were cooked all the way through for thick fries this could be an issue sometimes, but not here. With the name of Shake Shack, you have to get a shake. It was so yummy.

Watching The Manager Control Her Team and Run 4 registers at One Time was Astonishing. This lady Was saying Great job Kitchen and Great Job Team to How can I help you Sir or Ma'am to do you need any condiments. The Line was wrapped past other Stores and She got us in and Out. Not To mention a Foreigner Debit card decline and she took care of the bill. Outstanding customer service, Great Food and Amazing Leader. Atlanta Needs More Passionate people Like The tall Black Lady . Please Someone Get US Her Name .WAITING OUT THE DELAYS IN ATL WITH SHAKE SHACK WAS WORTH IT .

Love this Shake Shack! Current employee here! Staff is AWESOME! Best Shake Shack location!

I wasn't expecting to be so impressed with a Shake Shack in an airport, but it turned out to be delicious, piping hot, and efficient! They also packaged the meal really nicely so it was convenient to eat at the gate. I got the Shroom burger and an order of crinkle cut fries. Everything came out fresh and hot in a matter of minutes! I'm not sure why there are so many negative reviews but next time I'm in the Atlanta airport, I'll be back.

The fries we ordered and paid for were not in the bag when our order was called. I had to ask employees three times over more than five minutes before I got the fries. While we politely waited for our 1 bag of fries at least 10 orders of fries were bagged and distributed to other customers. It was obvious the staff was intentionally ignoring us. We love Shake Shack, but we were shocked at the treatment we received at the Atlanta Airport location.

Expected not to be good but it came wonderful! I'm talking about the grilled cheese & fries. Oh and they also use Heinz Simply instead of the junk version which made me happy & grateful! Packaging also good!

'Shroom Burger $7.79 ~ palm sized, deep fried, to my surprise first bite 'shroom juice & signature cheese squirts all over. Not bad, just bland. Stick to the burger. Still strange how the fries stay so crispy after a half an hour...will investigate. Service friendly but was addressed as "love" throughout the order...

Ok, it might sound sill that a fast food franchise changed my life...BUT IT DID :) I'm a midwestern gal who has never had Shake Shack. Clearly, time in ATL airport requires food, and a burger sounded good. The Yelp reviews said to go for the portabello burger, so I decided to give it a chance. It said it had a mix of delicious (but I forget what) cheeses, but I did not realize that THE CHEESE WAS INSIDE THE FRIED PORTABELLO. Omg, I bit into it, and gooey amazing cheese spilled out like a glorious lactose-a-riffic waterfall. I was not expecting that. Also, it kinda burned my tongue, but was so delicious I didn't care. The chocolate shake, of course, was also amazing. Apparently Shake Shake is coming to the Indianapolis Airport and I REALLY will need to go on more flights in order to get my fix.

I had a little time to kill but also needed to grab some food before boarding time. Lucky me that my gate just happened to be across from this Shake Shack. It was meant to be. There was a slight line but overall, ordering and getting my burger probably took about 10 minutes tops. The single Shackburger was only slightly pricier than what I've seen in stores. What I used to think was expensive at the standalone store is now a cheap cost for the airport, lol. The burger patty itself wasn't as crispy as the burgers I've had at Shake Shack, but it wasn't dry and tasted pretty similar. Overall, I'm not mad at the Shake Shack at the airport. Rather, I find it to be a great alternative to some of the other dining options in the concourse.

Simple burger and fry spot. One of the last places still serving food at this terminal. Not a sit down restaurant, fyi. They take your name & call your name when your order is completed. They had some spelling bee issues with some of the names, but turned out it was q possible computer issue. Who knows? Lol Food: Burger n fries. Looove crinkle cut... lightly salted. No salt to take with you. Burger you get your choice of tomato pickles onions n lettuce. My burger was actually REALLY good and I'm not always a burger girl. It was juicy, made just under medium well and appeared charbroiled. Service: The girl who rung me up wasn't pleasant. I walked up and said hi & asked how her day was, she just looked at me... #awkward So... I just told her what I wanted, that seemed to make her more happy. Despite her service, I'll give it 3 stars. If she would have displayed actual customer service, like one of the other girls, I would have given them 4 stars. Food go to burger spot when stuck in terminal a

Bad service my single shakeburger and fries were cold !!! And when I left no tip Rachel (the waitress) yelled at me

I occasionally grab dinner at this Shake Shack location when I'm flying through Atlanta. I really enjoy Shake Shack in general, and this location offers up the same quality food you could expect from any other. This location isn't always the cleanest out front, but I think that has more to do with patrons hurrying to grab items as they rush around for flights, so you may often see straws, napkins, etc. lying around. I've never had to wait too long for an order here, even when there's a line. So, overall I think the service is pretty good. If you're in the airport and looking for a quick and easy meal, or you're craving a fast food burger, this Shake Shack is a great place to go!

Very apathetic and rude customer service by 2/3 of the food workers I encountered. They almost gave me the wrong order and when I pointed it out they didn't care. Other server was condescending and made me feel like I was beneath him. I wasn't expecting much quality customer service in the first place, but the experience was bad enough for me to leave a review.

Y'all, I have a confession to make, I never had Shake Shack before. I know what you are thinking, "Why would your first try be in an airport?" See, in Pittsburgh, Shake Shack doesn't exist just yet, we don't even get advertisements unlike other businesses. Although I was partaking for the first time I had an understanding of how to order and what to get. Even though they were busy they kept it moving at a quick pace. Orders were going out as fast as they were coming in. I liked the fact that you didn't have to wait for your full order. I had ordered the single ShackBurger. Fairly straightforward cheeseburger topped with lettuce, tomato, and ShackSauce. Not sure what composes ShackSauce, but it was subtle. The burger patty had a nice fresh taste and some crust to it. It honestly hit the spot. I was surprised by the fries as well. There are people out there that enjoy crinkle cut fries and then there are those that don't. I'm one that teeters between the two. Sometimes crinkle cut fries can be heavy, sometimes they can be measly, somehow they were able to make the perfect crinkle cut fry. I devoured those fries after I finished off the burger. Over all, I ended up being a fan. I know it's a chain, but it's one that I would revisit, given the chance.

I have always heard of this place, so this is my first time trying their burger ordered a double smoke shack and some fries. The burger was great however my double was more like 1 patty and a partial piece of another patty! But being at the airport for several hours in between flights I was too tired to complain and get back in line! Eating Cheeze-its on board those Delta 737's for 8 hours. If Had dropped my burger on the floor, I was so hungry at this point I probably would have scooped up all the pieces off the floor and still ate it! The fries were great! You get tired of standing in lines, so I didn't look inside my bag. Live and learn!

Excellent choice for a stop to eat at the airport. My shroom burger and cheese fries were cooked perfectly, and they got my order right. However, what sucks about this location is there are no tables and chairs, just an ordering area which was disappointing.

SUPER SLOW SERVICE. I love Shake Shack and always get it whenever I have the opportunity. I had a 40 minute window between connecting flights so thought I had enough time to grab a burger...wrong...it took 25 minutes just to get served, and there were only 4 people ahead of me. The only server taking the orders looked completely disinterested in the job and was frustratingly slow...I get much faster service at the Lincoln Road, Miami location. Being an airport location they should have the service buttoned up and running quickly. I ordered one burger that was delivered to me in a bag large enough for a full family meal. When I asked for ketchup the server pulled them out of her pocket...didn't seem very hygienic. The poor level of service is very unusual for Shake Shack, hopefully the management get involved and fix this. Update: just came through Atlanta now and tried again, hours say they close at 10 pm today, I took the photo at 9:20 pm...closed!

Shake Shack overall is fine. I've been to many of their locations. But Shake Shack at the Atlanta Airport across from gate A27 is awful. As in truly awful. The staff seems annoyed that you are there, and my burger wasn't cooked. It was raw inside. I ate it anyway because I have a flight to catch and hadn't eaten today. Also, their soda fountain was broken. I'm actually giving them 2 stars instead of 1 because of that raw burger. If I don't get sick it proves that they are using high quality meat. If I do get sick, then maybe I can lose ten pounds. So it's a win either way I guess.

I caught Shake Shack at two very different times while going through ATL recently and found it very hit or miss. Lemme break it down for ya. Breakfast: There was no line because everyone was at Dunkin' next door. The contrast was appealing and, while I had no idea what Shake Shack offered for breakfast, I figured it has to be good! I ordered a single egg, bacon and cheese sandwich which is served on the same bun as the burgers. I also wanted coffee and their breakfast ads showed iced coffee; however, they only serve hot regular Stumptown coffee which was a bit of a disappointment. That being said, the sandwich hit the spot. Dinner: I ended up near Shake Shack again and my husband wanted it for dinner. The airport was crazy rundown with delays, the line was very long and the group waiting for their food even bigger. Before joining the line, they let us know they ran out of regular buns so were just doing gluten free buns and lettuce wraps. We decided to try the gluten free buns and got a chicken sandwich and SmokeShack with fries. I also ordered and paid for an iced tea to be later told that they only had one glass of lemonade left which was a bit frustrating. From there, it took over 20 minutes for our food to be prepared. For better or for worse, we had a delay, but if we didn't, would've been much more stressed. The GF buns were more crumbly than regular buns but not that bad. The meat was what I've come to expect from Shake Shack and it was cheaper than the outpost in Miami. I'm a fan of Shake Shack in general; however, these experiences left a lot to be desired. If I was nearby again, I probably couldn't resist trying it out one more time but wouldn't urge folks to seek it out unless they end up in this vicinity (A27).

As others have recently noted, this location is woefully understaffed. Either that, or not all employees are stepping up. Wait times are unacceptably long at this location, both to place an order and to receive it. The food did come out correctly and at a good temperature.

Service was horrible, no sense of urgency. I was 30 minutes early for my flight and still didn't get my order till right before. There was not a line to order so I figured that the wait would not be to long, I was definitely wrong. This is my last time at this establishment.

Worst Shake Shack in the whole chain. Piss poor attitude at the counter, wouldn't kill you to smile, if you hate working, go find another job. The food quality was horrible, the burger came out crushed, looked like someone grabbed the buns and smashed it together. My hot dog was burnt and came only with the bun and meat. Had to ask the counter Nazi for condiments. The attitudes of the staff is horrible, it's like we owe them a job, didn't acknowledge the customer, you get a blank stare when trying to get something. The upsell was strong, I was asked multiple times if I wanted fries, if I wanted fries, I would have told you the first time.

So I had just recently eaten at the new location at the Summit in Birmingham, and that one was ok. I've eaten at one in NY and it was really good. This one, was back really wasn't too bad. I was a little nervous about eating here, based on the other reviews, but I had been looking for something for a little bit, that would be kind of quick, and there weren't a lot of options at this end of terminal 'A'. As I approached there was a huge line of people, fortunately waiting for their orders. So placing an order actually went really quick and the staff were all friendly. The menu here is somewhat limited, but has a little something for everyone. 4 burgers, 1 mushroom burger, 1 chicken sandwich, a couple sides, and shakes (soft drinks as well). I just wanted a cheeseburger with bacon, so customized one of the specialty burgers on the menu. Considering the number of people waiting for food, they really got through everyone quickly. My food was fresh and tasted really good. Also, they piled the bacon on high. Fries were fresh and the shake was as good as any other shake shack shake I've previously had. If you're at the end of terminal 'A' and you're kind of in a hurry, this is the place to go.

It's not often you'll find me excited about a fast food restaurant-but if and when you do, Shake Shack is probably the reason! Unfortunately there is no location near me so it's always a treat when I do find one on my travels. I stopped into this airport location on a layover and they did not disappoint! I typically get the shroom "burger" but today I decided to go for the classic shake burger with cheese fries. Despite them being quite busy, they were able to turn orders quickly and kept the crowd satisfied with hot food flying out the window! Jabrieka took my order. She was friendly and quick. Our quick little convo actually made me smile and I will definitely come back next time I'm in the A terminal !

Shake Shack is becoming my favorite burger. I stopped by the new Shake Shack in the Atlanta Airport during a recent business trip. The burger was fabulous, a five star burger! The fries are really good too. The service was less than desired. I know this is Atlanta and I know it is at an airport, so I appreciate the challenge to hire workers who care. There was a long wait caused by confusion behind the counter. Long waits at airport fast food establishments is not good. The workers at the ATL Shake Shack are certainly better than those at the JFK Airport Shake Shack, but that is establishing a low performance bar. Burger - 5 stars Service - 3 stars Final Score - 4 stars My ticket for a cheeseburger, fries, and water was $12.73...very reasonable. This is about half the cost of a burger, fries, and drink at Bobby Flay's Burger Place.

Got food here after my flight was delayed- they didn't have a long line(compared to the dunkin next door) the prices were the same as shake shacks outside of airports. The food was good. It was my first time eating breakfast at shake shack, got the egg n' cheese and didn't disappoint. The staff were friendly and sweet despite the morning hours! Would recommend!

Sashaying through review #400 with a commendation to the Atlanta airport outpost of Shake Shack (located at Gate A28). I'm a bit tardy to the party with the SS phenomenon, but today I tried the Chik'n Shack sandwich, with its crispy coating, tender chicken breast (supposedly antibiotic free?), piquant pickles and soft potato roll (I opted to leave off the herb mayo). If you're willing to splurge on your calories a bit, this is a very tasty sandwich. And given the extortionate airport prices, a bargain at $7.95. The deep crinkles in the crispy, not too salty fries also make them too easy to inhale. Sandwiches are prepared a la minute, to order, as opposed to sitting under heat lamps for hours, so the wait time can be longer than your typical fast food joint, but the time is worth it. The staff here are also kind, happy to engage with cranky toddlers and reassure impatient guests. Note that the menu at this airport location is pared down (for instance, they only have an all beef hot dog, as opposed to the more numerous varieties that a brick and mortar store might offer). Also, the only slight disappointment for me was their "50-50" drink--half lemonade, half tea. The lemonade had that tinny, artificial from-concentrate flavor. Again, a small complaint in an overall satisfying dining experience.

Wow. I just watched nine (9) employees - take ten minutes - to serve one (one) burger. Twelve unfilled orders sitting on the "pass". During that 10 minutes only a new Shake Shake "worker" actually touched any type of food item. Yikes.

For being in the airport service was fast and very attentive. I got a single burger and a order of fries while waiting on my connecting flight to Miami. Definitely motivated me to try my local shake shack when back home.

The only bright spot in an otherwise exceedingly difficult travel experience. The gentleman who helped us was kind and polite. The food was better than expected based on previous airport food experiences. The crew got through the very long line efficiently. Very much appreciated.