Shake Shack Coral Gables

4 stars for the inattentive service. We went to Shake Shack Coral Gables in May 2024, great food but little disappointing service. First they forgot the chips, then they forgot the beer, they got the hamburger bun wrong and added the unwanted sauce. In short, service could be improved.

First time at a Shake Shack. The shake was really good. When I came in, there was about 4 people in line and one of the associates let me know I could use the self kiosk which was super easy to use. He brought my food to my table. I was in town for a conference and shortly after I got my food, the place quickly filled up and the line was to the door. It seems like it took them about 20 minutes to get the line down which I was impressed with. I also watch the workers keep a positive attitude through the chaos. The chicken bites were good, real chicken. Enjoyed the bacon cheese fries. Burgers were juicy and flavorful.

I had the ShackBurger and it was tasty. My friend had a grilled cheese and cheese fries which were better than the burger 🍔 The ingredients are fresh but it’s lacking in flavour a bit. The bun was a bit too soft and could use a bit more toasting. The milkshakes are definitely the stars and are really good. Chicken bites were average and you can definitely give them a miss.

Morgan and Emily were extremely nice. Emily came to our table 3 times, and she brought us the things we needed, such as ketchup and napkins. The Coral Gables location in Miami always has better burgers and fresher tasting food. Everything at this location is always great. At the Brickell and Southland locations, I have had multiple orders that do not taste as fresh or as good. The service here at this store is exceptional and especially Emily provided a top notch customer experience and we I shared with her my opinion about the other two locations. I hope this helps to improve the quality at the other locations.

Everything about the restaurant is amazing! I have no notes about the food cleanliness speediness and service. Chaereka was an exceptional host and very attentive! She noticed we needed napkins and brought them over without us asking and she greeted us and chatted without interrupting our meal. The other ladies on the team were also very helpful and attentive.

The best Shake Shack in the Miami/S Miami area. The services is excellent. The place is always clean. Sharika (sorry for misspelling) made the visit even better. Her service and attitude raise the bar high. She saw us walking with a toddler and ensure we were helped at all times.

Most delicious burgers. I love the Shackburger with extra crispy onions! The place has parking and has a good atmosphere. Very clean. The staff is nice too. Great for a late dinner

Absolutely fabulous food. The food is really fresh, the burgers are so juicy, the shakes are yummy and the cheesy fries are perfectly cheesy. We spent $80 on 3 adults and 1 child. This was my first time eating here but definitely not my last. I highly recommend it.

Everything was delicious, as always! Staff was really nice, walking around asking if refills on drinks were needed. Inside was very cooling compared to the heat outside.

First time at a Shake Shack - I love me a good burger and Shake Shack delivered! We ordered our food at the counter and everyone at this Shake Shack was very friendly and professional. We ordered a double cheeseburger, two single cheeseburgers, double Carolina bbq sauce cheeseburger, two order of crinkle cut fries, vanilla shake, ginger ale, strawberry lemonade, unsweetened tea, and sprite - it came out to be $65. It was all very delicious! Smash burgers are my absolute favorite and Shake Shack knocked it out of the park! The service was great, the one woman brought waters, condiments, napkins, utensils, and even refilled our drinks for us. I'm so happy that we visited this location and will definitely visit the Pittsburgh location when we are back!

Really hungry late dinner at school. Service was great, I went to pick up my bag and the workers quickly stopped me to ask if I needed help and assured me they'd bring my order to the table. We both got the single Shackburger with one serving of regular fries. Sometimes coming to places late gets you lesser quality, but that wasn't the case here! Fries and burger were both piping hot, honestly wish I'd gotten the double burger. We both scarfed everything down super fast.

Came for the new dairy-free chocolate shake and it did NOT disappoint. 10/10 So happy to have a vegan option, even if it's just sweets! Miami needs a vegan shake that isn't out of reach for most. Staff was very friendly and were super efficient.

The best part about this Shake Shack is Cherica, she is amazing! Always on point, making sure everything and anything we need is there and she's like this with everyone around because I see her. We definitely need more people like her!! Plus their shakes and fries are awesome too lol

The service at this location is always good for me. I've been here multiple times, and the food is always great and up to par with Shake Shack's quality. Shake Shake burgers and fries are always great. The milkshakes are also good. The shack sauce is excellent.

A quick bite led to this place and it was great..! Food - your fast food staples but with a more savory and better quality ingredients twist. Ordered: Chicken bites that were lightly battered, golden and very savory. Hot dog was perfectly grilled. Fries with a good amount of melted cheese...all delicious...!! Price - reasonably priced. Other: Beer & wine are sold. Service - the staff is polite and very accommodating. Unlike your typical fast food places, there were a couple of staff members making sure the restaurant was impeccably clean. From the condiment stations to the tables, nothing was left to chance. All picked up and ready for customers to enjoy. Definitively will be back...!!

I'm not much of a burger person, never have been, but I will say shake shack is a go-to for me if I ever want a burger. I like smashed , thin patties. That's the only way I'll eat a burger and I find their burgers to be flavorful. I get their original shake shack burger, with everything on it. The buns are nice and soft and the fries are nice and crunchy but soft on the inside.

Typical shake shack delicious , fast and always convenient right next to sunset movie theater so you can always stop here before seeing your movie

Amazing team serving this restaurant. Burgers and fries are burgers and fries, but very pleasant when they bring you a straw, the condiments napkins going out of their way. Makes the whole experience more pleasurable.

So easy to order online: unfortunately pickup is not executed as well. Despite the simplicity of modern-day technology, prepare to face poor management and oversight of order pickup. I would assume 3rd party providers (Uber eats and door dash) face the same challenges, so they should be forgiven. Blame the restaurant and the manager that doesn't take ownership of staff failures.

Even on a busy Sunday Easter night, our delicious smash burgers were out in minutes. Our cashier was very nice. The manager stopped by and asked us how we were doing. But the highlight of my night Cherika, someone give this lady a raise. She is bussin tables, dancing, singing. What a wonderful spirit. She is the definition of customer service.

I love shake shack! It's always so yummy and staff is really nice! the coral gables location is big and it has free parking outside! I had the white truffle (on a gluten free bread) but with the original bread is soooooo much better! Nevertheless, it was really tasty!! I could eat 4 of them! I found the gluten free bread really dry but it was pretty obvious it was gonna be dry! lol We had regular French fries (but should have ordered truffle fries lol! My husband ordered the bacon cheeseburger and he loved it !! We shared the fried chicken burger with pickles and it was amazing as well!

I decided to go get a burger at shake shack. I call the location to verify they are open. The phone rings and rings and no answer. So when I get to the shake shack I ask to speak to the manager. After I spoke to her she told me the phone had not rang. This is the second time they lie to me at this shake shack. I tested my last number called and it rung at the store perfectly. Both managers on staff indirectly called me a liar. I sat down to eat my food and spoke to the cashier trainer by the phone. He told me that he did hear the phone ring but that while he is on the register taking orders he cannot answer the phone. I told him , that is ok and that I perfectly understood the reason for my calls not being picked up. Before I left I went to the manger and told her that she should not of lied to me , and that the cashier told me the truth of the matter. She continued to lie. I asked her if she was going to double down on it and she said she was. Shake shack , stop hiring people who call your customers liars and act like gangsters at your facility. There was no need to lie , for I was ok with the truth , but not when your manager continues to double down on her lies and indirectly calls me a liar. Never going back to this shake shack , it is not the first time I come across employees here with a "gangster like attitude". Instead I will go to the store in Kendal of which I have only had pleasant experiences.

Local, great location, love the food, love the service. I may look young but someone addressed me as sir Ambiance is nothing crazy

Service wasn't great, and the food assembly was a bit wild. The ingredients are the usual for Shake Shack, so the flavor was good. My burger with bacon had the bacon mostly outside of the burger. My wife got the lettuce wrap option instead of a bun, and there was so much lettuce you could hardly find the burger. Staff wasn't friendly or welcoming, and the dining room was pretty messy. Overall a little unpleasant.

DELICIOUS SHACK BURGER! The burger is so good that you don't need a bun! The meat is soft, the sauce is delicious, the pickles and lettuce are fresh and crisp. My daughter loved the Christmas cookie shake and wouldn't let me even taste it!

Solid hamburgers, fries, hot dogs and frozen custards. A bit of wait time for the food but worth it. The burgers are quality ( soft bun, beef is A1 ), Portions are a bit small, so you might wanna get 2 burgers lol. Pricier than other burger joints.

Food was great (as always). My 7 yo left saying we should give this place a 5 star and I agreed. Scott helped us and he was GREAT! We will be back!

Haven't been here in a while (at least 2 years) -- but cravings are cravings right? The taste and freshness of the product is fine. I ordered a single burger with white cheddar and fries. On this particular occasion, a couple of new things stood out. 1. I don't remember their burgers being so small, but it was good to manage portion control and reduce my calorie intake. 2. Fries are crunchy and tasty.... But $3.29 for a side of fries. Holy guacamole -- that's a lot. 3. Did not taste their secret sauce in the burger. Do they still add it. Pleasant dining room experience. Let's see when the next craving hits.....

My death row meal would be cooked at this shake shack. Not only is the food absolutely superb, but the atmosphere is admirable. Chereka is hands down the friendliest and most wonderful server. She clearly loves her job and helped our more technologically dis-inclined friend use the self serve. I would trust this woman with my life, and my child's life. In fact, I would welcome her to my wedding, I consider her that much of a friend. We are truly in her debt to such a blessed and majestic evening.

I have been here several times, and on my most recent visit, actually had the best tasting burger I have had here. The fries and shake were also very good. But the appearance of the burger was a big disappointment. See photos of the sandwich as advertised and what I received.

If I'm going to be paying $20 for a burger and cheese/bacon fries at the very minimum don't skimp on the cheese and bacon for the love of God. The fries with cheese/bacon are already almost $7 and they're such a small side it's honestly an insult to be charging so much. And insult to injury is the tablespoon of cheese and bacon they added to my fries that barely scratched the surface and wouldn't seep into the fries at all. It all tastes good, sure, but I don't necessarily feel that the portions they serve match up to what you pay.

Today we ordered using the app. Easy to use and the food was ready within minutes of arrival. Had the usual burger and fries. They do make a really good burger. Service is great as the folks come by and get you refills if you want and take away the garbage as you go.

Overhyped, mediocre, overpriced. I went to the original in Central Park a long time ago, it was ok. Now it's terrible. Don't waste your money.

I came again as everyone seems to rave about this place. Again my review stays at a 3three stars. I ordered a milkshake - the cookie and cream one, which was very nice, although a bit sickly. I also tried the Smoke Shack burger - which was good. The bread is very smooshy, and quite sweet, again not so much of a fan, but other people seem to like it. The smoked bacon was very tasty, but I was not overly keen on the pickled spicy peppers. I removed a few of them, and preferred that way. I sat outside due to the pandemic - they brought the food out within five minutes. Social distancing seemed to be in place. The parking is a nightmare, probably because it is on S Dixie highway and this place is popular.

Had Shake Shack for the first time at this location, did the order in person and took it to go. They do have several different ways you can order which is pretty cool! It wasn't very busy the time we went, around 11:45 on a Wednesday. The space inside is really big with plenty of seating but we had to go back to the office regardless. The food was super good! I had a regular cheeseburger and fries. I will say, I thought the fries were thin, but still tasty. The burger was perfect, ketchup was needed and I forgot that but it was delicious regardless. Also they served us very quickly! Will be going back.

Staff was very friendly and place is very clean. If you have been here, then you know the fries and burgers are delicious. I love there crinkle fries. Tried the new Wake & Shake Millshake. If you love coffee like me, then you will love it.

Shake Shack is always a win! We were craving SS most recently and after a visit to South Miami area, we detoured to come by and satisfy said cravings. Online ordering and pick up was a breeze. Challenging times are those we currently live on, however ordering and getting your food was truly easy. Pair of shacks with extra shack sauce, french fries, and spicy nuggets to munch on. I'd say this is a winning lunch in my book! Skipped on shakes but next time will get them instead of the chix. Just wasn't in the mood for sweet this particular day. Thank you SS for keeping it real!

This ShakeShack location is great! It's my go to for quick fries and burgers that taste great. Recently I visited them during COVID and was pleased to see the additional measures being taken with online orders and social distancing. I usually order a SmokeShack (the cherry peppers are amazing!) and fries! If you order the bacon and cheese fries to go the toppings are on the side which isn't as great. I wish they offered fries in different sizes but otherwise they're perfect! Every shake flavored I've tried is delicious and a must when visiting ShakeShack! It's a little more expensive than most fast food burger places but the quality is worth it.

Even though I try to stay away from chain restaurants Shake Shack breaks the mold with high quality food and the best milk shakes in the business.

today was my first time, and it was fucking amazing i love you shake shack i definitely will be back in the next hour or so

Delicious. Great customer serve. Made fresh. Love the location. Across from outdoor mall.

Nice burger, krinkle cut fries ok... 2 burgers 2 fries 2 drinks $ 32...omg! Clean , friendly staff

Pretty good burgers. Very pricey though. And you place your order on a tablet and of course they ask for a tip on the tablet. For three burgers, three fries, and three drinks it was $66 with tip! We could've ate at a real restaurant for that amount.

Ah, the local Shake Shack. I love this location because there's plenty of seating both inside and out, as well as games and ping pong. I've tried many things on the menu and have liked everything. I'm picky about my burgers but they make a great one. Easily in my top 5. I love, love, loveee their chicken sandwich. I'm a huge chicken sandwich person so I just want to put this out there: Popeyes ain't got nothin' on Shake Shack's chicken sandwich. Juicy chicken perfectly breaded and fried with crunchy pickles, shredded lettuce, and an herb mayo to die for. It's perfect. I could down 10 of them at one time and am upset when I am on my last bite. Sigh.

I had the worst experience I've ever had at any restaurant ever at this shake shack. They have the most incompetent, shameful, and unprofessional group of employees you can possibly encounter. I am from New York and used to go to shake shack up there regularly, but this one in coral gables is bad to the point where it's beyond parody. First of all, I walked in and went right up to the lady at the cash register. She didn't greet me, she stared me down and just ignored me. Many employees gathered around her and NONE of them greeted me and asked for my order. They just stood around hanging out. I finally said, "I'm confused, which one of you do I order with?" They ignored me and just looked at each other and whispered to each other. I was nonplussed to say the least. Eventually, a girl came out of the bathroom and took my order. I paid with card, and she claimed that the charge did not go through because the register was connecting . I looked at my bank app and showed her that the charge did in fact go through. Not only that, they checked the kitchen screen and the order was there for the cooks. So there was obviously a glitch with the system. When I got my burger, it was TERRIBLE. It was burnt and charred to the point that it tasted like ash. It was dry and crispy. Not only that, they called my name up to the counter again at some point and when I came, a group of employees told me again that my charge didn't go through. I opened my bank app and showed them that it did go through, but an employee, an old lady, said it didn't matter what my bank said and that I would have to pay again. I told her that under no circumstances will I pay twice for the same burger. She started yelling at me asking me why I took the burger they gave me if I didn't pay for it and I kept saying I did pay for it and kept showing her the proof, but she didn't want to see it. Other employees were laughing at her verbal abuse of me. She wanted to charge me over and over again for the same meal as if it was a shakedown . The burger was ruined, so I should have been asking for a refund; instead, they wanted me to pay again. A gentleman behind me came up to me and asked if I was having the same problem as him and he showed me his bank account and said the employees had charged him FOUR times for the same meal and kept asking him to pay again. It was a ludicrous showcase of borderline criminal, unprofessional, and unacceptable behavior, and the biggest demonstration of incompetence I have ever witnessed at any restaurant in my entire life. The quality of the employees at this restaurant is as bad as it can possibly get. None of them feel the slightest bit obligated to do their jobs or show an iota of professionalism or competence. Because of my experience at this shake shack, I will never go to any shake shack ever again. I was initially ignored and not granted the decency of verbal communication, I was then verbally abused, they tried to steal money from me by making me pay over and over again, and the burger was the worst Ive ever had. There was literally no upside to the experience; I've never felt more tempted to use the cliche, "if I could give them zero stars, I would."

I already have a review for a different Shake Shake location but I'm writing another one at this location to say one thing and one thing only...I just had the pumpkin milkshake here and IT IS ONE OF THE BEST MILKSHAKES I'VE EVER HAD. Super creamy and sweet and you can taste the marshmallow and nutmeg. Tastes exactly like pumpkin pie in a cup. It is seasonal so get one while you still can. I recommend getting without the pumpkin seeds on top, they're unnecessary. I'm not even a pumpkin fan and this blew my mind!

Omg this place is yummy , clean , well run by management and staff is hardworking and amazing. Their cheeseburger and fries are old school yumminess. Ray the general manager is amazing with his employees and customers. Best smile in south Florida. And the manager Al. I love him. He's dedicated to his employees and customers. Works hard to make sure all is taken care of including all you need and what do you know. Great smile too !!!! Their house beer is cold and delicious. I go here constantly for my cheeseburger fixes. They have chicken too and yummy shakes. I'll add more photos of food next time. . Oh oh and Carl waiting to clean up and make sure your are seated comfortably I need to add that KAT is a class act. Amazing customer service. Cares so very much that everyone is happy. Thank you Kat

I must say... last time I came here, the experience wasn't that great. Today was amazing! Friendly staff, a spotless restaurant! The food was delicious!! Worth the cheat day!

I continue to be disappointed with the service from this shake shack. Tonight they forgot to include a burger, 2 cheese sauces, and 9 shack sauces. While i understand that mistakes happen, it important to make things right. This is not the fist time this happens. Again, idk what to do regarding this mess, its just upsetting that this isnt the first time as well as a whole meal was missing? The service fee? Which service? Lame... 2 stars bc the food still slaps

Yummy burgers are always expected at Shake Shack. In a shocking turn of events, they're now serving chicken nuggs. After having them twice, I can say they've really won me over. A few months ago while enjoying my burger, the staff went around and handed out samples of their chick'n bites and I've been thinking of them ever since. This time I visited just to order them. They're so juicy and all white meat with no mysterious chewy pieces encountered. The six count is the perfect size to accompany an order of fries for lunch. Speaking of fries- shake shack's fries are champions. Their crispy, crinkly spuds really make my heart sing.

The shakes were in a very small cup with no whipped cream. They also tasted bad, definitely not worth $5+. The chocolate shake tasted like grainy cardboard and super cheap chocolate ice cream. The cookies and cream was salty (had a cheetos like aftertaste for some reason) and did not taste creamy. We ordered bacon cheese fries, but there was no bacon on them and there was little cheese sauce on them, so we paid extra and "it" didn't even taste good. We paid extra, did not get what we ordered, and what we did get, did not taste good. I do not know how you make fries taste bad but this location obviously specializes in making trash food, I am really disappointed. I normally do not leave reviews, but this place is so bad I felt the need to warn others.

Favorite burger stop. Whether I'm picking up or ordering delivery, these guys always make me smile :) I choose them over chains because the have quality beef and ingredients. Shack burger is juicy and delicious! Cookies and cream shake is velvety and perfect for a cool Miami evening. Bacon and cheese fries are soft in the inside and crispy on the outside. I refry them on the air fryer if it's a delivery order so they come out even better!

Truly the kindest workers. I am a nurse and I left late from work. I walked in a minute before closing and they all helped and got my order. It was a Friday night and I'm sure everyone wanted to go home but they were soo kind to have taken my order. I truly can't thank them enough. I was able to pick up dinner for my daughter and just how they were made that small gesture mean so much!

They really playin crazy at this location. Couldn't eat my lettuce burger/chicken sandwhich because they gave me the paper lettuce instead of the strong iceberg lettuce that holds up. Then they gave me 2 drops of shack sauce. How am I supposed to finna enjoy some shack Sauce... when it's a drop. I was surprised to see that, it's like shack sauce is running out and they were trying to conserve forever. SAD!

They don't know how to read. Spent $85 dollars to take four bites out of my burger to spit it back out!!! Now I'm left with no f^cking food thanks to these d^mbasses

Second time coming here on a Friday night and just packed as ever! The lines can get pretty long and the food takes a while too considering it's just burgers. We ordered a burger and a chicken sandwich. I was hoping the chicken was grilled but instead it is fried. I'm a huge burger gal but these just don't do it for me. They still do taste quite fresh but they're a bit too greasy for my taste. However, the fries and milkshakes are bomb!! You can't go wrong ordering those here. Wish it had a drive-thru so I can order just that. The restaurant has plenty of seating available both indoor and outdoor. As well as games including a ping pong table and TVs as well. Perfect fast food spot for families.

I've been coming to this location for quite sometime and even made it a point when everything was normal(pre COVID) to eat here before going to watch a movie. It was perfect every time. You can never go wrong with a shack burger and a side of cheese fries. What's beautiful is that their burgers are well seasoned and just consistent. Which is what we wish every burger we love to be, every bite as good as the last one. Now what makes their cheese fries incredible is that even though they are drenched in this gooey delicious cream sauce each fry still maintains it crunch. Where most fries crumble under the pressure of cheese and become soggy, these stand their ground the entire way through. If you're looking for a solid burger to end your day, or start it, or even lunch it, I highly recommend this spot. You won't regret it!

Unless someone has been living under the rock for the past few years, you most likely would have heard of Shake Shack, Danny Meyer's immensely popular, quickly-growing fast food chain. You probably have also heard of it described as the East Coast's In-N-Out Burger. It offers a solid selection of typical fast food, ranging from burgers to hot dogs, shakes to fried, and everything in between. This store is conveniently located near the UM campus. So it is no doubt a great place to visit while taking study breaks from the library. I came here on weekday dinner time and I was surprised that the line was not very long. While I'm not really a big fans of burger, I really like their Chick'n Shack. It was delicious and flavorful. The chicken breast was sufficiently moist inside, yet pleasantly crispy outside. The buttermilk herb mayo and the prickle that come on the sandwich add a burst of flavor. The crinkle fries were also very good - fried to golden brown, crispy perfection. The cheese was tasty. The service was good and I really like the decor. The tables here were made from reclaimed bowling alley flooring from Brooklyn, NY. And the bathroom was clean. What really impressed me about this location is that it's really environmentally friendly. There's a recycle receptacles for all recyclable objects. The restaurant also has many plants towards the roof of the establishment that surrounds the perimeter. Even the napkins are made from recyclable materials too. It was such a breath of fresh air! Note: Shake Shack also serves alcohol and have treats for your dogs! Shake shack is life!