Shake Shack Downey

First off, the parking was easy because the lot was empty on a Saturday afternoon. It was easy to find seats because there was hardly anyone there. Still, the tables were dirty, and we had to clean it before sitting down. At the register, there were 3 employees doing something 3 feet from us, and not one of them looked up and acknowledged us. When the food came, it was very disappointing. Cheese fries had almost no cheese. Burgers were small and bland. We ordered truffle fries, and they only had parmesan cheese sprinkled on with no truffle sauce. When I asked asked about it, the girl said, "It doesn't come with truffle sauce." I said that's what makes them truffle fries. She asked if i wanted to buy a side of truffle sauce. I said I just want what comes with my order. Eventually, they gave me a cup of sauce. I love Shake Shack, but I will continue going to the farther location in Long Beach

First time here and it was a great experience. I wasn’t familiar with the menu and the young lady who was taking my order was patient, helpful with the suggestions and did not make me feel like I had to rush. Once I arrived at the window, everyone working seemed very young, high school kids maybe? They were all great, the kind of service that makes you want to come back. I think it was Allison who took our order, she was outstanding and the employees all seemed to be supportive with each other - love that!. Yes, the food was pricey but it was really good. My little girl LOVED the crinkle cut fries, stayed crispy all the way home.

First time trying this burger chain and I must say it did not disappoint except for the price 😂 i had a double cheeseburger and you can tell they use quality meat as it was very tasty and the bun was soft and kind sweet, juicy and perfectly cooked meat I also had some cucumber fried slices with ranch and a lemonade overall a good experience although kinda pricy at 23 bucks for that meal, you might save a few dollars if you order the combos as my order was a la carte

I had a middle aged blond worker serving me at the window and she took my order as well, she didn’t ask what drink I wanted for my combo and when I asked for “some sauce” and she handed me one with an annoyed expression, she also gave me a coke for my combo and when I asked to have it changed she also looked pretty annoyed and was pretty brisk and rude with her interactions. I believe she’d do better as a cook rather than a service representative. Especially when I’m paying $20 for small burger (I know it’s what I signed up for) all I’d like is some neutral service even without a smile.

This place is so freaking delicious.. everything tastes SO GOOD AND SO HEALTHY it literally tastes like organic food from a grocery store NOTHING tastes processed gross or fake I got the strawberry lemonade and it was the best lemonade I’ve had in my life .. it didn’t taste like fake processed syrup lemonade it tasted like real delicious strawberries and it was so perfect .. the french fries taste so good and healthy and organic but better than what you could make at home and the hamburger I get I think it’s the shack burger tastes so good the bun is so soft the vegetables are perfect the meat is perfect and it tastes so healthy and clean and organic ?????? I usually HATE cheese at “fast food” cos it’s like processed sludge but even the cheese here tastes real and perfect ! Very high quality, very clean non processed food, I’m dreaming of that strawberry lemonade right now 🥹🥹

Food was delicious, fries were crispy, and service was speedy. Employees were attentive, asking if folks wanted a drink refill. We hadn’t even gotten up from our table and an employee offered to take our tray and trash for us. I hope this level of service remains consistently high!

Dined in late at night, I got a lettuce wrap burger and my husband got a double cheeseburger, they were both fresh and good. The girl who brought out our food and the guy offered to refill our drink were super nice. Thank you guys for awesome service and great food.

Had a pleasant interaction with one of the staff, Natalia. Service is EXTREMELY friendly. Always someone there to get your order and anything else you might need. Food is quality and tastes better than any other burger joint (Smokeshack, especially). Very pleased with this Shake Shack in downtown Downey— will be returning for more.

Flavor of patties: alright, 5/10. Bread: 8/10. Fries: 10/10. It's a good place to experience once. Or twice. Very pricey for a regular burger spot. It's clean inside, and you need a LONG restroom code to use it. You're going to spend about $20 each person if you get a whole meal. The Dubai shake was good. I've never had a Dubai pistachio anything, so it was good. Service was good. Just a LITTLE slow.

I No Longer Recommend the Shake Shack in Downey... One unprofessional and prejudiced employee is all it takes to ruin one's experience and a store's reputation. I entered the Downey store at about noon on Tuesday July 22, 2025. I stood looking at the menu on the wall for a few minutes. I decided rather quickly...But despite the store being close to empty-when I entered only a total of 3 people at 2 tables were lunching. I waited to be served at the empty and abandoned counter for some 5 to 8 minutes. The manager finally walked by and said, "We'll be with you in a second." It was almost 3 or 4 more minutes before anyone showed up behind the counter. It occurred to me that they thought I was homeless or something and were hoping I'd leave if they ignored me long enough, A young female employee finally walked up to the register from the back kitchen area and I noted she did so most unenthusiastically. Oddly, she didn't say a word to me, she just looked up at me as though she was thinking, "Yes? What are you doing here? What is it?" That is certainly what I read in her demeanor and countenance and how I felt in any event. The irony is that I match her general physical description as I'm also short and dark (although I'm a male.) I bought $30 worth of food to go and I handed her a $100 bill. As expected, she marked it with a pen to ensure its authenticity. I wasn't upset-my wife is a mid-level executive for a major financial institution and I used to work in criminal prosecution, for the District Attorney's Office-so I know full well the proliferation of counterfeit bank notes going around and the need for companies to prevent losses. After marking it, she suddenly and silently handed it back to me and quickly walked away, leaving me standing there like I'm some kind of undesirable riffraff or some other something...She reappeared with the manager who is a light-skinned female. I looked at the young employee and I said in a calm and casual voice, "What's wrong...It's not counterfeit..." The young employee, her obvious disdain for me palpable, neither looked at me nor answered my statement, as if I did not rate her attention. My instinct was to walk out right there, for I'm Very wary of Any person who carries such a sulking and cold disposition being anywhere near me-let alone near my food. You know, bad vibes and all. The manager nodded her approval of the note so the young employee silently took the bill, counted the change and handed it back to me as though I were the Invisible Man, she didn't look at me and she didn't say one word to me. Not a single word. What is one to conclude from such random and "unearned" rotten treatment? For the next 10 or 15 minutes I stood off near the middle of the dining area and watched this same young employee warmly greet every single individual and party who walked in and approached her at the counter with a loud, "Welcome in!" and "Hi, welcome!" and "Welcome, what can I get you?" I don't know what I did but I was greeted with an unhappy muted frown. As my food was ready, a different and very helpful and pleasant female employee brought out my bag and I asked to speak "To whoever is in charge." The same female manager came out. It didn't go so well. I concluded her reaction to my experience to be condescending and trivial: The first thing I said was, "This isn't about the inspection of the $100 bill, I don't care about that. It's about that employee at the counter. I just spent $30 here. She didn't say a single word to me when she walked up to take my order, she didn't say anything to me when I handed her my money, she ignored me when I asked her about checking the bill I remitted to her, and she didn't once say 'thanks,' not when I paid my bill and not when she handed me my change." Just as I expected, the manager lacked customer care skills: The very first thing she said in reply to me was, "Oh, we always check the high dollar bills so you..." I interjected, "Your reply shows me you're not listening to me. The very first thing I told you just now is that I don't care about the counterfeit inspection. I'm addressing your employee's rudeness, inhospitality and unprofessional conduct. I mean what is it, do you guys think I'm some kind of homeless guy coming in here?" "Oh no, we don't discriminate..." "Yes you do, you guys just did it to me now. Everyone else got a 'welcome in' and I got cold ugly looks and silence." She did interject a "Sorry, I'll talk to her about it." What a drag...I just wish employees like the aforementioned would not visit upon me whatever trouble is within them. I work as an executive assistant to retired MLB and NFL players, I work in elite-level Baseball, I'm a 2-branch US veteran, a top-20 university grad and I often wear Burberry apparel--but even those modest achievements/traits do not immunize me against appearance-based prejudice and discrimination.

I gave it a second chance, I'm all for second chances...and I'm sooooo glad I did!!!! Wow the summer menu is SPECTACULAR!!! I did the drive thru and it was quick and efficient. The gal at the drive thru even gave me ice water because it was a bit warm out I had a bacon burger with onion straws but ate it in the car on the way hone it was INCREDIBLE! The shack is so cute with string lights and adorable color scheme! The star was the fried pickles with ranch dressing...oh my wow!!! Go get these today!!!

I really wanted to try the Dubai pistachio chocolate shake that is back at Shake Shack, I found it to be pretty good, a little pricey at $10 for a regular sized shake, but it had a a pretty good pistachio flavor with a nice chocolate crunch when you squeeze the cup to break up the chocolate. I had never been to to this Shake Shack and I thought the service was pretty fast, the ambiance was nice, and the food was decent too!

Came on a weekend, plenty of seating inside and menu wasn't hard to find. Easy ordering with the kiosk also. I was not expecting to like this burger so much. Automatic top 5 for me. Brought my sisters here to try it out. Ordered fries for us to all share which we thought tasted like any other fries. The burgers were definitely the hype!

Early evening visit. I normally love the fries and burgers but it felt a little underwhelming in Downey. A more memorable experience was the drive thru with kiddos running it who lacked professional service. They were a bit obnoxious as they kept joking with each other in the middle of taking my order. I was even asked to repeat myself a few times since they got distracted with laughter from their bantering. I thought Downey made an impressive move with bringing Shake Shack closer to home, but this experience really damps it all.

First time trying this burger chain and I must say it did not disappoint except for the price i had a double cheeseburger and you can tell they use quality meat as it was very tasty and the bun was soft and kind sweet, juicy and perfectly cooked meat I also had some cucumber fried slices with ranch and a lemonade overall a good experience although kinda pricy at 23 bucks for that meal, you might save a few dollars if you order the combos as my order was a la carte

My order was ready to go before the time they said which was great. A very smooth take out process and I didn't know they had a drive through! So cool and convenient. Food was hot and ready. So much flavor. Fried pickles 9/10 wish I had more (you get 8) Spicy fries were more dusted than seasoned but still very yummy. We got shake shack burgers so the classics. I love the burgers here cause they're like smash burgers. Presented well and not layered sloppy at all like other places. It was very clean inside the restaurant as well. Packed with happy people

Took a star off for the price. Timed the drive through at 6 minutes with 2 cars in front of us. He did warn us the cheeseburger is only bread, meat, and cheese. I'm a no frills foodie so that was ok with me. $30 for 2 single cheeseburgers, 2 classic fries and no drinks. The bun was like a roll, the smashed meat was pretty good. The krinkle fries were fried to a crisp but I like them. I'll prolly go again when I get a craving.

The cheese burger was so small and lacked seasoning, I was a bit disappointed. For the price it was so underwhelming. I asked for ranch and it wasn't even filled halfway. The only redeeming quality was the shake, fries, and service.

Took the boys to get dinner. It took us 18 minutes for someone to take our order via drive thru and then 18 mins to get our food. They just opened so it was to be expected. And it was a Friday evening We couldn't use the free burger deal it's only if you go inside and use the kiosk. Use code burgerblitz from Dec 16-24 for a free burger. They forgot my boys pickles on the side. They were very busy I get it. I'm glad they had a chicken sandwich option since me and the boy are trying to stay away from beef. Little boy had a hot dog and they both seemed to enjoy their shakes more than anything. Get the double patty if you are hungry the Pattie's may be on the smaller side for the average Juan. I'm sure I'll be back I may let it die down a little and ask for our pickles.

What can I say? IYKYK It's Shake shack! Food is 11/10 The place was clean, good service and quick too. Glad it's in Downey!!

I stopped by the drive thru during their soft opening. I'm excited that there will be a drive thru at this location. It seemed like they were still training and when I drove up to the window they had me tap my credit card and gave me my order but didn't provide a receipt. I asked for one, and I'm happy I did. The bill was double what I should have been charged, they had to call a manager over to issue a refund and recharge me. As for the food the burgers were ok, the shakes were a bit on the thin side. The real winner for me was the chicken sandwich, they had a good crunch!

Average spot with hi end pricing. $26 cost for a $15 value. After hearing negative reviews, I had to try it myself. I ordered a vanilla shake, "smoke shack," double patty burger, and Fries. The burger wasn't bad, but way too small for a double patty. Fries were ok. The shake was bad... maybe I'm missing something, but i expect a place called Shake Shack to have good shakes. Other than that, it was very clean as the restaurant was brand spanking new, has double drive thru ordering booths, but the service was poor. I don't recommend.

Had to see what all the hype was about.. visited today soon after they opened. .. and these guys have been pretty busy since their grand opening! Everyone working is very friendly there. Only negative comment to add is that their music is way too loud... Sis and I ordered two shack burgers and cheese fries to share, it was about $25. Burgers were decent sized and seasoned well.. could've used more sauce, fries were nice and crispy!! Maybe a little more cheese sauce tho.. I brought half my burger home per usual :) we were definitely happy with our lunch!! Next time we will have to try the flat top dogs and the shakes!

I was sort of unsure of my feelings about Shake Shack when I saw one was opening in Downey. I had eaten their food before, but had no recollection whether I enjoyed it (or didn't). Welp, after two visits to this location I can confidently say I'm a fan. Both times I dined in and the decor is minimal but very clean. I only ordered from the kiosk so not much interaction with the workers, but I had no complaints when asking them questions. And the food itself tastes and looks freshly made to order. Even though it's pricier, you can tell it's a step up in quality, falling in the sweet spot of fast food and sit down restaurant burger. Honestly the only thing that keeps this from being a 5 star place is the mentioned price. I'm not sure why the average rating is so low here, but I'm guessing it's related to the expectations one might have before coming here. This ain't in n out and I don't think it's trying to be. It's more comparable to The Habit, if anything. Definitely worth it if you don't mind spending a little more and plan to eat inside. The drive thru baffles me tbh. P.S. The shakes are indeed amazing.

So excited we got one of these local!! Inside looks like shake shack...very clean with the tablet ordering. I love the burgers here and yes, its not cheap but i have always been impressed with the quality and sauces and how they change up their menu and shakes. I get the cheeseburger (or chicken sometimes) with bbq sauce on the side and its awesome. Love their fries too!! My husband gets their gluten free bun here on the burger which he enjoys. We are both not wild about the cheese sauce on the fries so we dont order that but we tried the truffle parm i think and those were good! I dont think you can really compare this place to in n out, which is fast food. Maybe nexx which offers a lot of the same options and is sit down. But i like nexx and in n out as well but they are all 3 different places! Service is usually very helpful and i will keep coming here (parking so so) and hopefully introduce my parents to them too!

I love the mushroom burger. I prefer it without the cheese in the middle. They have amazing shakes here . It's a fancy burgers. The place runs like a well oiled machine. I love me a shake shack. I do love that they have a veggie burger, but I prefer a beyond. Attention management please consider adding beyond burger to the menu.

I love shake shack food but this location sucks. The service is really slow. Restaurant was empty and we did a drive through. It took 20 mins to order and pay then they made us wait longer in the parking lot for our food. I hope this staffing issue get resolved so that we can still have shake shack in Downey

I don't know how people raved about this place when it's expensive and not even that good in general. The burger was smaller than the advertisement they put out. Though, I remembered their burger being bigger months ago. Unsure why it's so small this time while being expensive. Or it's got to do with where the location is, perhaps. Not only that, their buns are none existence. Flat and doesn't taste much with the burger. Also, too salty. They added too much salt in the meat. Their shakes isn't that great. I tried their limited oreo, it's not even good and just taste like everything is milk, milk, milk. I know that's how shake is, but it's just purely milk, bits of oreo. Nothing special. I suggest going to a different burger place for burgers and shakes. Even the one that my brother makes at home was so much better than this. The only one I'd say that was okay is the fries I guess but the prices doesn't really justify how their burgers are. Overall, just go to in and out or even McDonald's and other burger places for a better burger, shakes and prices.

Unfortunately it was not worth the $40.75 1 shack burger & 1 double shack , 2 regular fries and a shake. My double was missing a patty .. but over all the burger is basic . Nothing special . In n out is way better

Food was good, I'll give them that. The Oreo shake was great and the beer was ice cold and refreshing. The service on the other hand, Geezus. The restaurant was empty so there should have been no reason to mess up our order. Cashier took our order and repeated it correctly. Order came wrong (fries) and I had to get up to get my beer after 5 minutes of receiving my meal. After a few eye rolls from the female, I received it. The restaurant itself was a mess. All the chairs were displaced, all the table were dirty and trash all over the floor. If the restaurant is empty, there should be plenty of time for an employee to tidy it up. We had to ask to get our table cleaned. Other customers that came in after us had to clean their own tables. Shake Shack- What's up?!

I had the chance to attend their friends and family event before they were open to the public. The menu was 50% off regular price. As with any other restaurant opening they had their kinks that need fixing. The server taking my order was a little slow on the tablet and wasn't too sure on how to add substitutions but she flagged a manager over. The line was steady moving and most importantly my order was accurate. I am excited to have a location much closer now!

Was very excited to try the new shake shack in Downey- was unfortunately very dissatisfied. Service was not friendly nor attentive, they did not greet guests and spoke to their coworkers while talking to us at the same time. We were lucky enough to go at a decent time so wait was not bad, about 10-15 minutes. It looked really nice both inside and out. Food: portions are incredibly small for the amount you pay- $25 easy for just a small burger and fries with no drink. Burger had no sauce, and fries were nothing special either.

The girl worker working the drive thru taking orders at 6pm on Sunday July 27 at this location. Was rude, lacked knowledge, customer service and basic courtesy. Mind you this my first time at this location. I asked for a moment so my sisters and i could review the menu. That must have bothered her because it set the tone for the remainder of the interaction. I proceeded to order 2 number ones (which is a double shack) I asked what type of diet drinks do they have, her rude response was "Diet Coke" again as if i bother her to answer that question. She then sighed and asked if they're gonna be doubles or singles. I feel like that is as the last straw for me, i asked to cancel my order and proceed to reverse out of the drive thru. The whole interaction left me irritated, luckily i didn't pay $20 per meal and drove myself to in n out with better customer service and likely better food. The worker should be assigned to the storage room away from customers.

Gotta a double shake shack burger. Really tasty ! Out of ten I'll give it an 8.2. In n out is better and cheaper for sure. I think it came out to 11.49$ for just the burger(wild! Lol ) l. The restaurant was nice and clean though. Service was friendly. The dude that brought out the burger was super friendly and offered sauces which I politely declined.

I always give a place a couple of tries before leaving a negative review--everyone has an off day, especially when they're just opening. But at this point, they've had more than enough time to get things right, and unfortunately, they're still missing the mark. I placed an online order and arrived just six minutes later (I live nearby). The estimated wait time was 7-12 minutes, but the food was already ready, which made me wonder if I was given someone else's old order. The burgers and fries were lukewarm at best, and the fried pickles were cold with raw, gummy batter. The burgers were just okay--definitely not memorable--and the portions are surprisingly small for the price. I don't mind paying top dollar for high-quality food, but this wasn't it. Honestly, school cafeteria food is better. The interior of the place is nice, I'll give them that. But for a place called "Shake Shack," the shakes were a huge letdown too. Overall, this was a major disappointment, and I won't be coming back. I'm honestly hoping I don't get sick from that undercooked pickle batter.

Shakes are delicious! Haven't tried the food but have seen orders & the portions are so small. Everything is pricey. The staff were a bit rude.

A big no! I was craving a burger and saw this spot, the food isn't as good as they sell it. Overpriced! + staff at window was rude even tho I said it was my first time here. Never again!

Amazing service, food always comes out good, and the ambiance is great!! I've been here 5 times already and it's good every time! Definitely recommend coming!

The food is delicious. Service was amazing. And the ambiance in the restaurant was as great.. it was our first time here and Irma helped us out so much. She was very knowledgeable, helpful and happy to help us out.. we appreciate her help

The service was great! Everyone was friendly and super helpful. One of the employees offered us water cups while waiting. That was actually pretty cool since it was unexpected. The place feels very minimal and spacious, the sitting arrangements were fine but also felt like it was small? But also, it was pretty busy so maybe there were a lot of people there. The burgers were good; approved by my 12 and 9 yr old which is a HUGE win. The shake was delicious. The fries were good too. Overall we were happy, it is pricy. 4 burgers (one not in the picture), 2 sodas, (speciality) fries, and a shake was $62.

First order ever from this location. We order 6 items. One item was chicken bites. We get all the way home and realize the chicken box (as labeled) has fried pickles in it. Granted this was ordered on their app so the details of the order should have been clear. Please do better.

Can't believe theres a shake shack here in Downey now ! And what makes it even more convienent is the drive thru. I don't think I've been to any drive thru shake shacks before even in Vegas ! The staff was friendly and the food came out quickly. Definitely recommend it if you're in the area looking for a quick fix that isnt your every day fast food.

Meh would be giving to much credit. Dont believe the hype. If you are gonna spend $80 on 4 burgers fries and drinks -- go to Five Guys. Heck go to the Habit. Spend 1/2 that go to In-n-Out or Pete's Patio. So....prices are way too high but I am not gonna let that cloud the review. Drinks - Flat...think someone didn't check the brix. Something is not right. Lemonade - that was good! Fries - it's like they ran out and went to Grocery Outlet next door and got some frozen fries. Ewe Burger- meat is juicy but lacks flavor and crust for a smashed burger. They are also incredibly small. Service - only plus. Team was friendly and outgoing. Quick service and engaging. Wanted to wish them the best and welcome them to Downey but maybe we should have got another Mexican Restaurant cause this sadly ain't it!! If you live in Downey you know this ongoing joke! Downey steer clear and spend your money elsewhere.

I'm always passing by this place and decided to go in I was kindly greeted by Chris I told him it was my first time coming he recommended me the double shack My overall experience was great I will be coming back

Walked in and walked right back out. $10.50 for just a basic burger and you have to pay $4.50 for a mini tray of fries cause they're sold separately. No thanks I'll stick to IN N OUT! If I want a gourmet $20 burger meal I'll go to cheesecake or BJs. Someone should told them they're not inside Disneyland

Do not go here. I spent 73$ here. First time ever going. I order 2 shack burgers and the portobello mushroom burger and chicken bites. Fries. Drinks. No lettuce and tomato on the mushroom burger. And no peppers on the shack burgers. They put lettuce tomato on the mushroom burger And none on the shack burgers. Take it back. Tell them they did the opposite. She brings it back with no lettuce and tomato on everything. I take it back. And the manager had nerve to come out and insult me for being upset? When they can't read a screen? Yea no. I will never ever come here and I hope you all won't either. They obviously don't know how to have customer service.

First time here today and this place managed to get my order wrong. Let's not talk about the outrageous prices for small size sampled food. Almost 13 bucks of one Acodado burger that has the size of a burger from In N Out....rather drive down 2 miles to in n out for Value. This place is all hype!

We came in a big group! Lots of hungry kids, we were greated by Ariana and offered to help us with our order right away! The place was pretty busy but she has been frequently doing her rounds making sure we get all of our orders. So I do appreciate that. Good job Ariana, sorry not sure if i spelled that correctly. The place is also clean, restroom is clean. Great food.

my bf and I came here tonight, Sunday, 11:30pm and the workers were really nice, welcoming, and helpful! I would definitely come back!

As a fan of Shake Shack, I was really looking forward to this location opening. My family and I stopped by this past weekend. Beer was on the menu on the kiosk but apparently, there was no beer available. I get it. It's a new location. However, if beer is not an option, then I will stick with In N Out. It's a better burger (opinion) and it's easier on the wallet (fact). Food was good. Not busy and lots of parking.

The meat from the burger is horrible. Has a gas smell and taste. Both me and my wife were not able to eat the rest of the burgers. Didn't notice it until the third or fourth bite, since I thought it was something else like the wrapper or napkins but no it was the meat. Horrible!! I seriously hope I don't get sick.

Ordered one burger, one fries and a shake. Been sitting here for 30 minutes. Not worth the wait, the hype or the money. Better to go to in n out down the street cause for one persons meal at shake shack you can feed more people with in n out. Don't recommend and won't be coming back here

The burgers were super small and not all that great for the price we paid. Pulling up to order was super confusing as there was someone in the drive thru, but they were just there for payment.

My boyfriend and I decided to go out to eat on a Friday night after a long week of work and school. In today's economy, dining out feels like a luxury with how expensive everything has become. We decided to try Shake Shack for the first time and ordered one ShackBurger, the Avocado Bacon Chicken Sandwich, one hot dog, two fries, and two drinks. We ended up waiting approximately 50 minutes to an hour for our food. We started to realize something was wrong when the dining room began to empty out and both the people who had arrived before and after us were already leaving. When my boyfriend spoke to a staff member, we were told they had completely forgotten about our order. They did offer a refund, which we appreciated--but the situation was still very frustrating. I understand that mistakes happen, but the level of disorganization was disappointing. As for the food: the meat was bland, the fries were just okay, and the chicken sandwich tasted like something you'd get from a fast food spot like Carl's Jr. If you're looking to wait a long time for overpriced, underwhelming food, then this might be the place. Personally, I wouldn't recommend it--even to my worst enemies. The staff was friendly, but the overall service and food quality were not up to par

Service has to do better,I'm handicap did a mobile order went to drive tru for pick up n the girl said I had to come inside !I explain to her n she said u still hve to come inside !!!!

I love their food but why are we given our orders without any ketchup? And why does it feel like I'm asking for their paycheck when I ask for ketchup? For the price of the burger alone I shouldn't have to be asking for condiments. Spent over $30 and the cashier hands me my order I ask for a handful of ketchup and she gave me 3 packets for my two burgers and fries... and this is every visit I'm not kidding. Shake shack please give your customers ketchup with their orders you're a damn burger joint

Horrible service u would think since it's full of employees that they would have the restroom stocked up with toilet paper but no they are all just talking laughing then I go to order and they are just ringing up their employees I'm in disbelief so angry already no toilet paper and then not getting ringed up I got so angry I left ....this place sucks !!!!