Shake Shack Downey

Very small parking lot, but there is more parking around the grocery store near by. I tried the new Sticky Toffee Pudding Shake, and Parmesan Garlic Fries with the roasted garlic aioli. That aioli brings out a Chicken Shack so well with the pickles! The crinkle cut fries were perfectly crisp and soft on the inside. I also think they make a tender and the best chicken sandwich in the quick service restaurant industry. The buttermilk herb mayo goes well with the chicken. Ordering on the app is very easy. I spent under $20 since I had a coupon offer on my Shake Shack app. An employee was right in the front of the register telling me if I need any help for my pickup order. I told him I wanted my order for here instead. He happily accommodated my request. Overall, it was a quiet dining room for being past 10PM. It is nice to know that Shake Shack is consistent wherever I go!

First off, the parking was easy because the lot was empty on a Saturday afternoon. It was easy to find seats because there was hardly anyone there. Still, the tables were dirty, and we had to clean it before sitting down. At the register, there were 3 employees doing something 3 feet from us, and not one of them looked up and acknowledged us. When the food came, it was very disappointing. Cheese fries had almost no cheese. Burgers were small and bland. We ordered truffle fries, and they only had parmesan cheese sprinkled on with no truffle sauce. When I asked asked about it, the girl said, "It doesn't come with truffle sauce." I said that's what makes them truffle fries. She asked if i wanted to buy a side of truffle sauce. I said I just want what comes with my order. Eventually, they gave me a cup of sauce. I love Shake Shack, but I will continue going to the farther location in Long Beach

First time trying this burger chain and I must say it did not disappoint except for the price 😂 i had a double cheeseburger and you can tell they use quality meat as it was very tasty and the bun was soft and kind sweet, juicy and perfectly cooked meat I also had some cucumber fried slices with ranch and a lemonade overall a good experience although kinda pricy at 23 bucks for that meal, you might save a few dollars if you order the combos as my order was a la carte

First time here and it was a great experience. I wasn’t familiar with the menu and the young lady who was taking my order was patient, helpful with the suggestions and did not make me feel like I had to rush. Once I arrived at the window, everyone working seemed very young, high school kids maybe? They were all great, the kind of service that makes you want to come back. I think it was Allison who took our order, she was outstanding and the employees all seemed to be supportive with each other - love that!. Yes, the food was pricey but it was really good. My little girl LOVED the crinkle cut fries, stayed crispy all the way home.

I walked inside and was told the menu for cars in the drive was different than the menu inside. No combos. You have to order everything separately. Why...? Makes no sense. The burgers are the size of egg Mc Muffins. The burgers taste ok. Nothing special that would make me crave this place.

First off, food was fine. It’s shake shack. However, the management was sooooo rude. The workers were fine and nice but the manager Rose was so rude to her workers you can just tell she’s definitely a pain. She was dismissive and clearly wanted to get rid of me when I had an undercooked burger. Someone give this lady a reality check that she works at fast food and I just wanted a regular cooked burger man.

I got the S'mores shake. Delucious! The fries were good although the cheese sauce topping them was a little disappointing. I was surprised at the limited choices of flavors of shakes. I expected a wide variety considering the name of the place.

I got the double burger and it was okay, but I've had way better at other places. The onion rings were a huge dissapointment. Not sure where this franchise get's it's onion rings, but I know Shake Shack on the other side of the country has way better onion rings. These onion rings look like the crap you get at the grocey store in the freezer section.... No real taste and heavily salted. $6.99 for howmany you get is ridiculous, there were only 5. I don't think I will ever order again.

I went to this Shake Shack twice: once during the Shack Challenge, and the other to redeem my free burger/sandwich reward from said challenge. My review of The Market Place location in Irvine mentioned that a $1 Shack Hack of a fountain drink would count as a valid order for the Shack Challenge, and that's actually what I did on my first visit here. I wanted to rest for a little while, but it was early evening when I went, and I definitely didn't want to go to a coffee shop at that time of day. I placed my order in the app for the $1 fountain drink and picked it up just a couple minutes later. When I first arrived, there was a girl who immediately greeted me and offered to assist. I told her my name for pickup, and she immediately went and retrieved my Large Coke Zero. Yes, you read that right. The $1 Shack Hack includes the Large size, so why not?! There were plenty of empty tables inside, so I sat at one and sipped on my drink while scrolling through my phone. Suddenly, it felt like a coffee shop, but with a soft drink replacing the coffee lol. The ambience was great, the noise level was reasonable, and the Coke Zero I was sipping on really hit the spot after a busy weekend being out and about. On my second visit, I went to redeem my reward of a free burger/sandwich. They had recently rolled out the French Onion Soup Burger on their menu, and I wanted to give that one a try. This particular burger can be ordered with one, two, or three patties, and knowing that the free reward would encompass all three, I chose the trifecta. After placing my order on my phone, the app gave me an estimated wait time of 7 minutes, which was quite fast I thought! I would have expected at least 10 to be honest! I came in well before my scheduled pickup time, and there were no employees at the front to assist customers, contrary to my first visit. With the exception of the table closest to the triple filtered water station, all the tables by a window or wall were occupied. I sat at that table for ease of access to the water as well as napkins. From that table, I could see the employees working in the kitchen, but none of them noticed me waiting there. I didn't bother to flag down an employee from the back until a couple customers came in a minute before my scheduled pickup time to pick up their order. I then went up and told an employee my name for pickup, knowing I might have to wait a minute or two more. She went to the back to check on my order, and while she was bagging up my order, another employee asked for my name for pickup. She really waited until after I told her co-worker my name before asking that question?? Anyways, even though service was off at that time, the first employee I spoke to came up to the counter and beckoned to me to pick up my takeout bag. I could tell they were working hard in the kitchen, but maybe a little too hard that they forgot to cover the register at the front. My takeout bag contained the Triple French Onion Soup Burger alongside three packets of ketchup and a sizable stack of napkins, all within a cardboard tray that was about the same length as the bag. It got a little tricky to take the tray vertically straight out of the bag, but once I did, I was able to feast on the behemoth of this burger! Well, at least the patties were a behemoth, but the same can't be said for the French Onion flavor as it wasn't as prevalent as I hoped, especially for the price point. Most of the flavor ended up on the wrapper, but the gruyere cheese really stole the show here! I absolutely loved how ooey gooey cheesy it was, and I wish the same could have been said for the onions as well. The burger also includes parmesan aioli, but I didn't distinctly remember tasting it. It was likely meshed with the gruyere cheese, some of which got stuck on the wrapper. They have a few kiosks by the front door to take your order, which might explain why there wasn't any employee stationed at the front counter on my last visit. However, I did see an employee assist a customer ordering at a kiosk. While I did enjoy the burger, I think you wouldn't be missing out on much if, say, you got some other triple burger for a few dollars less. Granted, I could have added some ketchup, but I shudder to ponder what the francophones would say about that. If I were to rate this Shack Shack on this last visit alone, I would have been vacillating between 3 and 4 stars. However, since I had a pleasant first visit here, I'll round up to 4. Also, if you're trying to get in on the Shack Challenge fun, sorry, but it has ended already. However, if you have the reward, but haven't redeemed it yet, here's another Shack Hack, this time from yours truly: The fine print mentions that the free burger/sandwich can be up to $16.99 in value. However, the Triple French Onion Soup Burger is actually more than that, yet I still didn't get charged upon redemption of the reward! You do get charged for add-ons, however, like bacon and avocado.

HORRIBLE RUDE SERVICE from the male manager and the female cashier like ewwww! So much eye rolling over a simple request to change the food I'm ordering. Like oops sorry I made a mistake like did you prefer I drive off and then you have to change the order twice?? That's your job ffs. I hate these people and I only met them for two minutes. I've had better service at McDonald's that's sad. The place never been emptier on god like what. Ambiance is the emptiest and most depressing Shake Shack in existence. If the employees aren't happy then neither are the customers. Never again.

Flavor of patties: alright, 5/10. Bread: 8/10. Fries: 10/10. It's a good place to experience once. Or twice. Very pricey for a regular burger spot. It's clean inside, and you need a LONG restroom code to use it. You're going to spend about $20 each person if you get a whole meal. The Dubai shake was good. I've never had a Dubai pistachio anything, so it was good. Service was good. Just a LITTLE slow.

The food was good and service was great. But the price and portion size is outrageous! I cant justify ever going back with these prices. Considering all the food options within walking distance.

I gave it a second chance, I'm all for second chances...and I'm sooooo glad I did!!!! Wow the summer menu is SPECTACULAR!!! I did the drive thru and it was quick and efficient. The gal at the drive thru even gave me ice water because it was a bit warm out I had a bacon burger with onion straws but ate it in the car on the way hone it was INCREDIBLE! The shack is so cute with string lights and adorable color scheme! The star was the fried pickles with ranch dressing...oh my wow!!! Go get these today!!!

Ordered to go. The hotdog bun is burned. I was halfway eating it and just pop to my mind to check the hotdog.. lol! Then voila the bun is burned! It's like eating charcoal bun..

I really wanted to try the Dubai pistachio chocolate shake that is back at Shake Shack, I found it to be pretty good, a little pricey at $10 for a regular sized shake, but it had a a pretty good pistachio flavor with a nice chocolate crunch when you squeeze the cup to break up the chocolate. I had never been to to this Shake Shack and I thought the service was pretty fast, the ambiance was nice, and the food was decent too!

Came on a weekend, plenty of seating inside and menu wasn't hard to find. Easy ordering with the kiosk also. I was not expecting to like this burger so much. Automatic top 5 for me. Brought my sisters here to try it out. Ordered fries for us to all share which we thought tasted like any other fries. The burgers were definitely the hype!

Took a star off for the price. Timed the drive through at 6 minutes with 2 cars in front of us. He did warn us the cheeseburger is only bread, meat, and cheese. I'm a no frills foodie so that was ok with me. $30 for 2 single cheeseburgers, 2 classic fries and no drinks. The bun was like a roll, the smashed meat was pretty good. The krinkle fries were fried to a crisp but I like them. I'll prolly go again when I get a craving.

Great customer service from the manager Brian goes above and beyond and sets a great example for his team

Took the boys to get dinner. It took us 18 minutes for someone to take our order via drive thru and then 18 mins to get our food. They just opened so it was to be expected. And it was a Friday evening We couldn't use the free burger deal it's only if you go inside and use the kiosk. Use code burgerblitz from Dec 16-24 for a free burger. They forgot my boys pickles on the side. They were very busy I get it. I'm glad they had a chicken sandwich option since me and the boy are trying to stay away from beef. Little boy had a hot dog and they both seemed to enjoy their shakes more than anything. Get the double patty if you are hungry the Pattie's may be on the smaller side for the average Juan. I'm sure I'll be back I may let it die down a little and ask for our pickles.

What can I say? IYKYK It's Shake shack! Food is 11/10 The place was clean, good service and quick too. Glad it's in Downey!!

I stopped by the drive thru during their soft opening. I'm excited that there will be a drive thru at this location. It seemed like they were still training and when I drove up to the window they had me tap my credit card and gave me my order but didn't provide a receipt. I asked for one, and I'm happy I did. The bill was double what I should have been charged, they had to call a manager over to issue a refund and recharge me. As for the food the burgers were ok, the shakes were a bit on the thin side. The real winner for me was the chicken sandwich, they had a good crunch!

Average spot with hi end pricing. $26 cost for a $15 value. After hearing negative reviews, I had to try it myself. I ordered a vanilla shake, "smoke shack," double patty burger, and Fries. The burger wasn't bad, but way too small for a double patty. Fries were ok. The shake was bad... maybe I'm missing something, but i expect a place called Shake Shack to have good shakes. Other than that, it was very clean as the restaurant was brand spanking new, has double drive thru ordering booths, but the service was poor. I don't recommend.

Had to see what all the hype was about.. visited today soon after they opened. .. and these guys have been pretty busy since their grand opening! Everyone working is very friendly there. Only negative comment to add is that their music is way too loud... Sis and I ordered two shack burgers and cheese fries to share, it was about $25. Burgers were decent sized and seasoned well.. could've used more sauce, fries were nice and crispy!! Maybe a little more cheese sauce tho.. I brought half my burger home per usual :) we were definitely happy with our lunch!! Next time we will have to try the flat top dogs and the shakes!

Chill place. Angel and Justin made it happen for our last minute large group. And of course the chicken and mojos always on point

My order was ready to go before the time they said which was great. A very smooth take out process and I didn't know they had a drive through! So cool and convenient. Food was hot and ready. So much flavor. Fried pickles 9/10 wish I had more (you get 8) Spicy fries were more dusted than seasoned but still very yummy. We got shake shack burgers so the classics. I love the burgers here cause they're like smash burgers. Presented well and not layered sloppy at all like other places. It was very clean inside the restaurant as well. Packed with happy people

Yeah I'm never coming back. Been wanting to try it and decided to finally do it tonight. $20 for a burger and fries that both taste basic and a small drink... now I understand why there was no one in the drive threw on a Friday night. Anyways, save your money and go to in n out for a meal half the price and taste so much better.

Here today for lunch at the Shake shack in Downey. It's probably been here maybe open six months to a year. The restaurant is clean except for some of the tables. The girl that brought out the food, her name is Ari and she is very friendly, very personable. You've got the right person to greet people. As for the food, we had the shake shack burger nothing added to it other than what it comes with, and it was plenty. Compliments to the chef the burger stand out on their own.. They are one of the tastiest burgers I've eaten in a long time. They were so so flavorful. We also ordered just regular crinkle fries. As for the sauce, the one that is in the burger, I guess they call it the shake sauce, was a perfect compliment to all the food. We will definitely be back again when we're in this side of town. Maybe, or maybe not, try a different burger ... the shake, shack, burger, is solid. It makes it hard to try a different burger. Thanks for the good eats...

Food was delicious! My kids love their yummy shakes, it's a good deal when you use a promo code at pick up.

I love the mushroom burger. I prefer it without the cheese in the middle. They have amazing shakes here . It's a fancy burgers. The place runs like a well oiled machine. I love me a shake shack. I do love that they have a veggie burger, but I prefer a beyond. Attention management please consider adding beyond burger to the menu.

The cheese burger was so small and lacked seasoning, I was a bit disappointed. For the price it was so underwhelming. I asked for ranch and it wasn't even filled halfway. The only redeeming quality was the shake, fries, and service.

Their app has major issues all the time. This last happened to me when the app featured an "app-only" promo. I went to the Downey Shake Shack to ask if they will still honor their in-app promo and their manager said no!

So excited we got one of these local!! Inside looks like shake shack...very clean with the tablet ordering. I love the burgers here and yes, its not cheap but i have always been impressed with the quality and sauces and how they change up their menu and shakes. I get the cheeseburger (or chicken sometimes) with bbq sauce on the side and its awesome. Love their fries too!! My husband gets their gluten free bun here on the burger which he enjoys. We are both not wild about the cheese sauce on the fries so we dont order that but we tried the truffle parm i think and those were good! I dont think you can really compare this place to in n out, which is fast food. Maybe nexx which offers a lot of the same options and is sit down. But i like nexx and in n out as well but they are all 3 different places! Service is usually very helpful and i will keep coming here (parking so so) and hopefully introduce my parents to them too!

First time trying this burger chain and I must say it did not disappoint except for the price i had a double cheeseburger and you can tell they use quality meat as it was very tasty and the bun was soft and kind sweet, juicy and perfectly cooked meat I also had some cucumber fried slices with ranch and a lemonade overall a good experience although kinda pricy at 23 bucks for that meal, you might save a few dollars if you order the combos as my order was a la carte

Unfortunately it was not worth the $40.75 1 shack burger & 1 double shack , 2 regular fries and a shake. My double was missing a patty .. but over all the burger is basic . Nothing special . In n out is way better

The service was great! Everyone was friendly and super helpful. One of the employees offered us water cups while waiting. That was actually pretty cool since it was unexpected. The place feels very minimal and spacious, the sitting arrangements were fine but also felt like it was small? But also, it was pretty busy so maybe there were a lot of people there. The burgers were good; approved by my 12 and 9 yr old which is a HUGE win. The shake was delicious. The fries were good too. Overall we were happy, it is pricy. 4 burgers (one not in the picture), 2 sodas, (speciality) fries, and a shake was $62.

I was sort of unsure of my feelings about Shake Shack when I saw one was opening in Downey. I had eaten their food before, but had no recollection whether I enjoyed it (or didn't). Welp, after two visits to this location I can confidently say I'm a fan. Both times I dined in and the decor is minimal but very clean. I only ordered from the kiosk so not much interaction with the workers, but I had no complaints when asking them questions. And the food itself tastes and looks freshly made to order. Even though it's pricier, you can tell it's a step up in quality, falling in the sweet spot of fast food and sit down restaurant burger. Honestly the only thing that keeps this from being a 5 star place is the mentioned price. I'm not sure why the average rating is so low here, but I'm guessing it's related to the expectations one might have before coming here. This ain't in n out and I don't think it's trying to be. It's more comparable to The Habit, if anything. Definitely worth it if you don't mind spending a little more and plan to eat inside. The drive thru baffles me tbh. P.S. The shakes are indeed amazing.

I had the chance to attend their friends and family event before they were open to the public. The menu was 50% off regular price. As with any other restaurant opening they had their kinks that need fixing. The server taking my order was a little slow on the tablet and wasn't too sure on how to add substitutions but she flagged a manager over. The line was steady moving and most importantly my order was accurate. I am excited to have a location much closer now!

Was very excited to try the new shake shack in Downey- was unfortunately very dissatisfied. Service was not friendly nor attentive, they did not greet guests and spoke to their coworkers while talking to us at the same time. We were lucky enough to go at a decent time so wait was not bad, about 10-15 minutes. It looked really nice both inside and out. Food: portions are incredibly small for the amount you pay- $25 easy for just a small burger and fries with no drink. Burger had no sauce, and fries were nothing special either.

I don't know how people raved about this place when it's expensive and not even that good in general. The burger was smaller than the advertisement they put out. Though, I remembered their burger being bigger months ago. Unsure why it's so small this time while being expensive. Or it's got to do with where the location is, perhaps. Not only that, their buns are none existence. Flat and doesn't taste much with the burger. Also, too salty. They added too much salt in the meat. Their shakes isn't that great. I tried their limited oreo, it's not even good and just taste like everything is milk, milk, milk. I know that's how shake is, but it's just purely milk, bits of oreo. Nothing special. I suggest going to a different burger place for burgers and shakes. Even the one that my brother makes at home was so much better than this. The only one I'd say that was okay is the fries I guess but the prices doesn't really justify how their burgers are. Overall, just go to in and out or even McDonald's and other burger places for a better burger, shakes and prices.

I love shake shack food but this location sucks. The service is really slow. Restaurant was empty and we did a drive through. It took 20 mins to order and pay then they made us wait longer in the parking lot for our food. I hope this staffing issue get resolved so that we can still have shake shack in Downey

Food was good, I'll give them that. The Oreo shake was great and the beer was ice cold and refreshing. The service on the other hand, Geezus. The restaurant was empty so there should have been no reason to mess up our order. Cashier took our order and repeated it correctly. Order came wrong (fries) and I had to get up to get my beer after 5 minutes of receiving my meal. After a few eye rolls from the female, I received it. The restaurant itself was a mess. All the chairs were displaced, all the table were dirty and trash all over the floor. If the restaurant is empty, there should be plenty of time for an employee to tidy it up. We had to ask to get our table cleaned. Other customers that came in after us had to clean their own tables. Shake Shack- What's up?!

Early evening visit. I normally love the fries and burgers but it felt a little underwhelming in Downey. A more memorable experience was the drive thru with kiddos running it who lacked professional service. They were a bit obnoxious as they kept joking with each other in the middle of taking my order. I was even asked to repeat myself a few times since they got distracted with laughter from their bantering. I thought Downey made an impressive move with bringing Shake Shack closer to home, but this experience really damps it all.

i don't understand why this place puts a PENNY SIZED amount of sauce in the cup as if we're not paying 20+ dollars for a mid ass meal as it is. you guys can definitely afford to fill the sauce to the top it is not going to hurt your company and everytime i come which isn't a lot because this location sucks they always do this. the long beach location is superior don't come to the downey one and the 3 stars explains it

Gotta a double shake shack burger. Really tasty ! Out of ten I'll give it an 8.2. In n out is better and cheaper for sure. I think it came out to 11.49$ for just the burger(wild! Lol ) l. The restaurant was nice and clean though. Service was friendly. The dude that brought out the burger was super friendly and offered sauces which I politely declined.

Came here because in and out line was super long. I should've just waited in the in and out line. Paid over 11 dollars don't shake shack burger . Very disappointed the party was extremely flat and flavorless. For the price was expecting more meat. I've been to other locations and remember the patties being way thicker. This was basically a veggie burger with huge pieces of lettuce tomato I couldn't even taste the meat. There was almost no sauce so I had to add mayo and ketchup when I got home. The drive thru took about ten minutes it was just me and one other car. They forgot my ranch. The only decent thing was the cheese bacon fries. Will come back for the fries but the burgers here are trash and overpriced.

Amazing service, food always comes out good, and the ambiance is great!! I've been here 5 times already and it's good every time! Definitely recommend coming!

I always give a place a couple of tries before leaving a negative review--everyone has an off day, especially when they're just opening. But at this point, they've had more than enough time to get things right, and unfortunately, they're still missing the mark. I placed an online order and arrived just six minutes later (I live nearby). The estimated wait time was 7-12 minutes, but the food was already ready, which made me wonder if I was given someone else's old order. The burgers and fries were lukewarm at best, and the fried pickles were cold with raw, gummy batter. The burgers were just okay--definitely not memorable--and the portions are surprisingly small for the price. I don't mind paying top dollar for high-quality food, but this wasn't it. Honestly, school cafeteria food is better. The interior of the place is nice, I'll give them that. But for a place called "Shake Shack," the shakes were a huge letdown too. Overall, this was a major disappointment, and I won't be coming back. I'm honestly hoping I don't get sick from that undercooked pickle batter.

Shakes are delicious! Haven't tried the food but have seen orders & the portions are so small. Everything is pricey. The staff were a bit rude.

Meh would be giving to much credit. Dont believe the hype. If you are gonna spend $80 on 4 burgers fries and drinks -- go to Five Guys. Heck go to the Habit. Spend 1/2 that go to In-n-Out or Pete's Patio. So....prices are way too high but I am not gonna let that cloud the review. Drinks - Flat...think someone didn't check the brix. Something is not right. Lemonade - that was good! Fries - it's like they ran out and went to Grocery Outlet next door and got some frozen fries. Ewe Burger- meat is juicy but lacks flavor and crust for a smashed burger. They are also incredibly small. Service - only plus. Team was friendly and outgoing. Quick service and engaging. Wanted to wish them the best and welcome them to Downey but maybe we should have got another Mexican Restaurant cause this sadly ain't it!! If you live in Downey you know this ongoing joke! Downey steer clear and spend your money elsewhere.

I No Longer Recommend the Shake Shack in Downey... One unprofessional and prejudiced employee is all it takes to ruin one's experience and a store's reputation. I entered the Downey store at about noon on Tuesday July 22, 2025. I stood looking at the menu on the wall for a few minutes. I decided rather quickly...But despite the store being close to empty-when I entered only a total of 3 people at 2 tables were lunching. I waited to be served at the empty and abandoned counter for some 5 to 8 minutes. The manager finally walked by and said, "We'll be with you in a second." It was almost 3 or 4 more minutes before anyone showed up behind the counter. It occurred to me that they thought I was homeless or something and were hoping I'd leave if they ignored me long enough, A young female employee finally walked up to the register from the back kitchen area and I noted she did so most unenthusiastically. Oddly, she didn't say a word to me, she just looked up at me as though she was thinking, "Yes? What are you doing here? What is it?" That is certainly what I read in her demeanor and countenance and how I felt in any event. The irony is that I match her general physical description as I'm also short and dark (although I'm a male.) I bought $30 worth of food to go and I handed her a $100 bill. As expected, she marked it with a pen to ensure its authenticity. I wasn't upset-my wife is a mid-level executive for a major financial institution and I used to work in criminal prosecution, for the District Attorney's Office-so I know full well the proliferation of counterfeit bank notes going around and the need for companies to prevent losses. After marking it, she suddenly and silently handed it back to me and quickly walked away, leaving me standing there like I'm some kind of undesirable riffraff or some other something...She reappeared with the manager who is a light-skinned female. I looked at the young employee and I said in a calm and casual voice, "What's wrong...It's not counterfeit..." The young employee, her obvious disdain for me palpable, neither looked at me nor answered my statement, as if I did not rate her attention. My instinct was to walk out right there, for I'm Very wary of Any person who carries such a sulking and cold disposition being anywhere near me-let alone near my food. You know, bad vibes and all. The manager nodded her approval of the note so the young employee silently took the bill, counted the change and handed it back to me as though I were the Invisible Man, she didn't look at me and she didn't say one word to me. Not a single word. What is one to conclude from such random and "unearned" rotten treatment? For the next 10 or 15 minutes I stood off near the middle of the dining area and watched this same young employee warmly greet every single individual and party who walked in and approached her at the counter with a loud, "Welcome in!" and "Hi, welcome!" and "Welcome, what can I get you?" I don't know what I did but I was greeted with an unhappy muted frown. As my food was ready, a different and very helpful and pleasant female employee brought out my bag and I asked to speak "To whoever is in charge." The same female manager came out. It didn't go so well. I concluded her reaction to my experience to be condescending and trivial: The first thing I said was, "This isn't about the inspection of the $100 bill, I don't care about that. It's about that employee at the counter. I just spent $30 here. She didn't say a single word to me when she walked up to take my order, she didn't say anything to me when I handed her my money, she ignored me when I asked her about checking the bill I remitted to her, and she didn't once say 'thanks,' not when I paid my bill and not when she handed me my change." Just as I expected, the manager lacked customer care skills: The very first thing she said in reply to me was, "Oh, we always check the high dollar bills so you..." I interjected, "Your reply shows me you're not listening to me. The very first thing I told you just now is that I don't care about the counterfeit inspection. I'm addressing your employee's rudeness, inhospitality and unprofessional conduct. I mean what is it, do you guys think I'm some kind of homeless guy coming in here?" "Oh no, we don't discriminate..." "Yes you do, you guys just did it to me now. Everyone else got a 'welcome in' and I got cold ugly looks and silence." She did interject a "Sorry, I'll talk to her about it." What a drag...I just wish employees like the aforementioned would not visit upon me whatever trouble is within them. I work as an executive assistant to retired MLB and NFL players, I work in elite-level Baseball, I'm a 2-branch US veteran, a top-20 university grad and I often wear Burberry apparel--but even those modest achievements/traits do not immunize me against appearance-based prejudice and discrimination.

First time here today and this place managed to get my order wrong. Let's not talk about the outrageous prices for small size sampled food. Almost 13 bucks of one Acodado burger that has the size of a burger from In N Out....rather drive down 2 miles to in n out for Value. This place is all hype!

Walked in and walked right back out. $10.50 for just a basic burger and you have to pay $4.50 for a mini tray of fries cause they're sold separately. No thanks I'll stick to IN N OUT! If I want a gourmet $20 burger meal I'll go to cheesecake or BJs. Someone should told them they're not inside Disneyland

Natalia, the server was very sweet and attentive to all the customers. She made sure the eating area was clean and always coming around to each table to see if everyone was taking care of. The food was horrible, the burgers are like the sliders at White Castle and very greasy with no taste. The fries were from a box in the freezer section. I won't be going there again, but Natalia is a good asset for your business.

I'm always passing by this place and decided to go in I was kindly greeted by Chris I told him it was my first time coming he recommended me the double shack My overall experience was great I will be coming back

Do not go here. I spent 73$ here. First time ever going. I order 2 shack burgers and the portobello mushroom burger and chicken bites. Fries. Drinks. No lettuce and tomato on the mushroom burger. And no peppers on the shack burgers. They put lettuce tomato on the mushroom burger And none on the shack burgers. Take it back. Tell them they did the opposite. She brings it back with no lettuce and tomato on everything. I take it back. And the manager had nerve to come out and insult me for being upset? When they can't read a screen? Yea no. I will never ever come here and I hope you all won't either. They obviously don't know how to have customer service.

A big no! I was craving a burger and saw this spot, the food isn't as good as they sell it. Overpriced! + staff at window was rude even tho I said it was my first time here. Never again!

As a fan of Shake Shack, I was really looking forward to this location opening. My family and I stopped by this past weekend. Beer was on the menu on the kiosk but apparently, there was no beer available. I get it. It's a new location. However, if beer is not an option, then I will stick with In N Out. It's a better burger (opinion) and it's easier on the wallet (fact). Food was good. Not busy and lots of parking.