Shake Shack Dupont Circle

Shake Shack lived up to their reputation! This was my first visit, and I loved everything! The fries were hot and crispy. The shake was cold and not too thick. The burger was amazing! The avocado bacon burger was a perfect combination of melty cheese, hardy bacon, cool avocado, and juice meat. The service was quick and effective. I highly recommend this stop.

All I can say is the homeboys who work here ROCK! I’ve had Shake Shack in Vegas , Miami and San Antonio, baby the burger I had 3 nights ago was “off the chain” …Real Talk for REAL!

i don’t even know where to start 😭 if you have kids - all of DC you need to be careful in the city, busy streets, lots of bars & events with lots of explicit things. with that being said, the shake shack was convenient in regards to location. i’ve been to shake shack before and have always liked the food! the food here was awful. the fries were practically frozen, the chicken was SO greasy & all of it had an awful aftertaste. so expensive just to throw it all away. staff was so unorganized & the kitchen was a MESS, not to mention the floors were SO slippery & greasy. we waited 40 minutes for food that ended up being thrown out. it’s just a big mess in there, go somewhere else.

The first time for my wife and I-never again. Way too expensive for what tasted like frozen fries, terrible chicken sandwich and extremely small shakes. The chocolate shake was chalky although the vanilla shake was excellent (just too small for what you are charged). My cheeseburger was very good. Very unimpressed with the distant staff. Floor is incredibly slippery from grease. Men’s room was not clean plus the young lady was not pleasant when I asked for the bathroom code. Will not return to any of these stores.

They are receiving this 2 star review for a few reasons but most importantly how rude and condescending the so called lead trainer was. Stopped in Sunday (Father’s Day) it was slow so there should have not been an issue with our order being incorrect twice. When made it aware that the remake was incorrect still I was told the following by the guy who had been there 3 days: that it wasn’t and I was mistaken what I ordered. I responded that I know what my order was and told them Nevermind about it and returned to our table. That is when the so called trainer came over rudely telling me to calm down and that my order was bla bla bla and proceeded to show me someone else’s receipt! I told her she has the wrong order slip it’s a no wonder now why it was wrong and starts in on me. Throwing her hands up in the air walking off mumbling as if I did something wrong. She finally returned with our order slip and my husband pointed out where the extra item I ordered on my sandwich was listed as well as the no pickles that I don’t like which end up on the 2nd remake. I told the lady don’t worry about it bc i didn’t want them trying to make my sandwich for a 3rd time and that I was fine and Ivey the situation. She proceeds to tell me again to call down and not get angry. She had to been telling herself this bc they are incapable of preparing food correctly from an order slip or verbally told. I can assure you I was far from either, if anything frustrated bc I was basically called a liar twice. We definitely will not be visiting this location again the next time we are in DC, or anther location for that matter. This incident ruined it for me. But my 9yr old gave the burger 5 stars and my husband said it was meh. I never ate my sandwich. Now that I think about, I woulda have just asked for a refund but that would have been an issue with these people

I adore Shake Shack and this was is quite good. The staff is super friendly and always makes the burgers excellently. Has to be one of my favorite places to stop in or get GrubHubbed. Thinking about it currently, I think I will make a visit later today.

First time here and didn't really know what and how to order lol but the cashier helped us out she was amazing , little bummed that i didn't catch her name 😩 but she was So friendly and super helpful but that's just the beginning! The food was great didn't need to add any extra condiments, how ever the cashier showed us where everything was in case we needed it. Oh and try the lemonades they're so good 🤤 The place was really clean, the bathrooms were clean as well and didn't need a code to open up yay 🙌🏼 you can tell the employees enjoy working there because the way they treat the customers. Very happy with our visit, kids approved and we definitely recommend it and if we are ever in town again we will stop by!

Have been here a few times. Seems like the staff have a hard time keeping up. Service is always slow and feels a bit unkempt. Always seems to have a bunch of food delivery guys (ubereats, DoorDash, etc) loitering just inside or outside. The stairs to the upstairs seating felt slick (be careful) and it was really hot up there. Burgers are delish, fries are okay, and the shakes are always the biggest disappointment at this chain (the last couple times, at different locations, mine have been full of ice crystals).

So, I ordered my burger via post mates and received it. I was thinking since I ordered for delivery the food would not be as good. After I sunk my teeth in the burger I realized this is the best burger place I ever had. I always thought in n out burger was the best but I got a new favorite. Yeah, shake shack is my new favorite restaurant.

Ordered at 4 on a Sunday. Went to the kiosk. The truffle fries were sold out. All the shakes were sold out and the root beer on tap was sold out. That's not good for a business. I got the double shake burger and fries. Wanted a shake but couldn't get one. Staff was friendly. Food was basic fast food nothing to spectacular

Against my better judgment, I went along with my colleagues--we call ourselves the "Lunch Bunch"--to pick up lunch to bring back to the office. Today was "Free Fries Day," which had everyone excited, especially since it meant not having to spend $20 on a sandwich and fries. I ordered the loaded BBQ chicken sandwich with fries. While eating it, something seemed a bit off.....it was not good at all. About an hour later, one of my colleagues mentioned that her sandwich tasted bad. I told her I had the same experience. That sealed it--we've officially removed Shake Shack from our Lunch Bunch list of options.

If you're looking for a quick yummy burger meal, Shake Shack is always the move. My fiancé and I came to this location for a fast casual dinner. I was sad to see that they didn't offer dairy free milkshakes. They did have fun seasonal flavors though and we enjoyed an overly sweet Christmas Cookie milkshake. I got my usual Shack Burger which hit the spot. There was a lot of seating available. It was pretty much empty since it was the night after Thanksgiving. We ordered our food at a virtual kiosk and took a number. Someone came out and served us our food not too long after our orders. There are a bunch of other fast food chains nearby too. We enjoyed our time at this Shake Shack.

If I could live off of Shake Shack burgers, I would! From the taste of the patty to the buns, to the sauce they put on their burgers they are one of my favorite burger spots. They also have cheese fries and a variety of milkshakes if you want to splurge on something extra. Service is always good when I come to this location, but I feel like I always come when they are slammed! You can order to go or sit down and eat your lunch/dinner as they have a good amount of seating.

Why do you not include straws in post mate orders that include milkshakes ?!?! How tf else am I supposed to drink it

I've visited this Shake Shack so many times since opening. Generally, the food is OK and the customer service consistently is mediocre. Since opening they've transitioned almost exclusively to receiving customer orders via self-serve kiosks, as is how most other Shake Shacks operate in the area and region. However, they still have the capability to take customer orders with their employees. In a way the self-serve kiosk improve customer service as there is minimal contact with staff, however, I've gotten into the habit of ordering food on the mobile app to increase ordering accuracy and minimize employee interaction. This location thrives off of foot traffic from the local nightclubs in Dupont Circle. They easily serve hundreds of customers on Friday and Saturday nights. Consider ordering via the mobile app to reduce wait time which is my recommendation for all Shake Shack locations only because there is so much liberty in being able to pre-order food with the intent of spending minimal time in restaurants.

Oh how the stars have fallen. 57 minutes and counting for a small, simple, in-restaurant order. Place was nearly empty except for the employees who were mostly hanging out at the tables in the back instead of in the kitchen. We escalated to the manager who apologized but didn't offer to make it right. The only positive customer service element was a worker helped my kiddo turn on the water to fill the water cup. The food was good when we eventually got it after an hour wait, but the service was inexcusable.

I had no idea this was even here. I had been to this area a few years prior to living here and I do not remember this being part of this intersection. But after roaming the streets for a bit and in need of some food, I decided to stop here. From the outside it looks like a put together place, but when you walk in, you can tell it is a well used location that definitely needs a deep clean. With all the foot traffic in and out and how busy it is in here, all it really needs is a deep clean. I will preface this with I didn't get a burger when I came here. But I did get a full meal. This location uses the self serve kiosks where you have a number. Once you order, you either stand around and wait for it, as for a to go order, or you take that number and just sit at some random table throughout. Then the fun is that you hope that they get your food to you before it gets cold. It's like a game of hide and seek and your prize is your food you ordered. When I did place my order I had to wait a bit as one of the machines were down and the other two were being used by people that weren't very tech savvy. I then took my number and found a table in the back of the place. My food did arrive shortly after it was prepared. I went to the condiments area and grabbed a few things, like extra napkins and of course condiments. Take it from me, pay attention to the items sitting in this area and don't mindlessly grabbed what is in front of you. I ended up with mustard and hot sauce on my hot dog. Not a horrible choice, but definitely not the best choice. The hot sauce packet looks exactly like a ketchup packet. I paired it with the fries with cheese sauce. Was it worth it, not really. The pricing for this is just too much of a novel meal that I definitely could have found elsewhere at a decent price. This place was a mess from the moment I walked in here and I can see why there are doors at the back that make for an easy exit.

Food: 5/5 Shake Shack burger with tomatoes and lettuce is excellent, especially for the price. Smaller patty so you might go with a double, but the price climbs $3 to roughly $10 for that. Burger doesn't come with fries... Fries: 4/5 Crinkle fries but much much better than Ore-ida. Crisp, fresh and tasty. Tried the bacon cheese fries, which seems expensive at $6.49 for a single cardboard skiff, but they went a long way and could easily be split with someone. Shake: 4/5 Tried the oreo-cookie. Very tasty and the cookie crumbles were just the right size to get through the straw. Bit pricy at $6.50 for the small size portion, being one reason for less than full 5/5. Ambiance:. Nicer than it looks from the entry. Music was some rap with some hip hop flair from yesteryear like Earth Wind & Fire. The backroom has a loft and is pretty cool. There were a number of tables back there with street people who had maybe bought a drink and just hanging until they closed. They were quiet but one had what looked like a couple days of trash surrounding him at his feet and he was sleeping wrapped in a blanket. Not sure this is the look you want for arriving people sitting in this large seating section. Couple tables needed cleanup but that wasn't part of their process during the 60 minutes we were there. Bonus for staying open late! Definitely returning, especially for takeout.

Yes, I'm going there: this is a five star shake shack. While the food is as you would expect it just about any other of their locations, the service with a smile offered by every single staff member brings this place to the top of my shake shack list. By comparison, the store in Hollywood, California, just a few doors down from the Pantages theater, features an entire staff of people who seemingly forgot how to smile. Not here in DC; the young lady that took our order, another lady who brought our food out, and a third individual who just happened to be walking by towards the back... Each of them treated us like we were guests in their home. And as evidence that it was not a fluke, we made two separate orders; one for our burgers and fries, and the second one for our respective chocolate and vanilla shakes. Because, as my dad says in Vegas: "we're not here for a haircut." I don't know the next time I will be in Washington DC, but like so many places that we have visited around our great country, customer service, kindness, and courtesy all seem to be far superior in many locations outside of my native southern California. I suppose we could take a lesson on that to be a little nicer and slow down a little bit. I'm not gonna hold my breath.

Absolutely not. Am I reviewing the same shake shack as these other reviewers?! I was SO excited to get all of the food and get a nice picture along side a positive review to post on here but our food just came out.... nothing like food. I would've gotten more of my moneys worth at McDonald's. Hotdog came out BURNT, it was supposed to be a double for the shack burger and single for truffle burger but they got the two mixed up, and fries came out bland. Everything just awful and I had to pay full price for this?!?!? I hope they're wearing gloves making this food... it would be the least they could do with the food coming out like this. Really disappointed.

gave me a PINK burger so i asked for it to be remade, and waited 30 minutes as 10 other people received their orders all while my burger was "lost". then had employees coming up to me saying "oh you're still waiting for your burger?" YES AND HUNGRY SO PLEASE DO SOMETHING ABOUT IT!!! I am a really patient person but they pushed me over the edge with this one. do not eat here.

Chicken burger came out nice and hot. Looks mouth watering. The lemonade really hit the spot. Not too sweet or tangy. Ordering was self service and the place was clean and quiet. Took a little time for my drink, it when I came to ask about it, they kindly made it.

I placed my order using the app. My order was correct and everything was very tasty. This location was very clean, including the bathrooms, which are located all the way towards the back.

Not my favorite burger, I will most likely will not return to this fast food chain. This is sad because there is a new one about to open less than a mile from my house in California.

Hot and tasty......a long wait but worth it. Order by app and save a lot of time... Loved the seasonal peach shake....could have had two

The customer is so top tier. The calmness of the team during this busy time is something magical to see. They are all so nice and smiling and getting along together and moving with ease. What a dream team!!!!

We both love Shake Shack already, but after hearing about the Hot Ones collab, we had to make a special trip. We got the Hot Ones burger, as well as the new hot cheese fries; both were very good! Neither item was too different than Shake Shack's norm, but that's okay because they have good basics. The real star was the Hot Ones sauce they give you on the burger and on the side for the fries. It's definitely spicy but tastes great! This is also our first time trying the Dupont Circle location, which we heard had good reviews. This is probably our new go-to Shake Shack spot. Easy self-service ordering, quick service, clean tables, and lots of space. Will come back!

Ordered delivery through their app today. I was paired was an excellent courier/biker. I ordered 2 items. He explained that when he grabbed the bag it felt very light even considering I only had 2 items (cheeseburger and fry). He said I hated to do it but I peeked in the bag and you only had a fry burnt. He notified the staff and got my order fresh and updated. Unfortunately, my burger was awful; overly salted and not cooked thoroughly (I asked for well). Sigh.

Wish I took pictures but I forgot. I had this bbq burger with fried onions. Was so good, especially after a day party. The sandwich and the fries were hittin. Had it with some water. Brought me back to life. Would definitely go again.

I'm definitely a Shack Shack girl and whenever I go, I get two things- the Shake Stack (cheeseburger with a cheese stuffed mushroom) and cheese crinkle cut fries. On our first night in DC, we were super hungry and came across one downtown. Since they also sold beer by the pitcher for a good price (not to mention the yummy frozen custard that was an inevitable purchase), it was a win win on all counts. Everything was just as I expected and I was a happy camper. Bf ordered a pitcher of beer, which he mostly drank, and he surprised me later by ordering the frozen custard special. It was an awesome 1st meal in DC.

Really expensive for small portions. Fifteen dollars for ten chicken bites and a large lemonade is crazy. The chicken bite was very hot and oily. The employees were helpful. The restaurant was clean and bright. I won't be going back though, there's better food spots near by.

Shake Shack holds it own when it comes to the burger game. With real meat patties, the burgers may be on the smaller side but there's nothing lacking in taste. The burgers come quickly and everything on them tastes fresh. As far as the carbs go, the fries were slightly below average; the fries looked and tasted store-bought. Regardless, if you need a quick bite or need to feed 10 hangry, jet-lagged teenagers, then come to the Shake Shack.

Had my first shake shack burger here while intoxicated in the middle of a 90s bar crawl. I don't feel like I can truly rate the food here given said inebriation, but I can tell you that this food saved my life that night and the folks working the register were so kind and willing to help me pick out what to order despite the circumstances (which I'm sure would have definitely annoyed me). Shout out to the employees- this review is for you.

The food is excellent. The prices are high. The service is quick if you get the shack burger and fries. The ambiance is warm and friendly it's a vibe.

I truly believe Shake Shake is the best fast(ish) food place out there. I have a pleasant experience every time I dine at a location. The wait time in line was not that bad considering I went around lunch time. The serving staff was nice, smiled, and were very friendly. Tempted me to get the double when I should have gotten the single (I'm easily tempted). The food was great as usual. I can never resist putting cheese on those crinkle fries. Place was also clean and I saw staff quickly cleaning tables as everyone left.

I got the shack burger with fries here, and it came out quickly. There was plenty of good seating available, even though it was busy at dinnertime. Definitely recommend this location!

I got food poisoning here a few days ago and had to go to the hospital because of how bad it was. I ordered the Shack Burger and have been non-stop sick since I ate it.

really poor customer service. trust me i work in the industry i understand being busy... there were 7 employees on the line and no one worried about front of house. Almost felt like i was bothering the staff to even ask for the pick up order i placed online. i finally just pointed my phone screen in their direction and someone dropped my back in front of me and walked away. No thank you, have a nice day nothing. food was okay, so so but I'll never go back just based on the lack of customer service.

Great location right on DuPont Circle, the restaurant is clean, the staff is very friendly and the burgers are delicious. If you want to eat in, they only have counters with high chairs, but that works

Ok, so this review is a few months late. Came here before Covid but if you want to know what to order, keep reading... I love Shake Shack! I'm not the biggest In&Out fan (yes, I know it's crazy and I'm from the bay but I just don't like it). The burgers and shakes are my favorite! Service was mediocre. We did come in before closing so we definitely wasn't expecting some high energy from the staff. We ordered the shroom burger, shack stack and fries! Can't go wrong with either burger. Personally I love the shroom burger. The crisp fried portobello mushroom oozes out with cheese, bun is so delicious, and the lettuce and tomatoes are fresh! The crinkle cut fries are also my favorite. You can also order it with cheese or bacon. The shack stack is a cheeseburger and shroom burger topped with lettuce and tomato. If you can't decide between the cheese burger and shroom burger, the shack stack combines the best of both worlds.

Ordered food with delivery, only got part of the order, avocado looked like is was a couple days old, no utensils, sauce missing. Not happy. Wouldn't order again

This place is convenient to where I work and they are a pretty decent burger joint. What I like most about this place is the buttery hamburger bun. It's soft, warm and buttery which makes the sandwich very satisfying to my tummy. As an avid french fry lover . . . they are hit or miss on some days. I think it's truly the texture for me. But this has nothing to do with the this store, however the overall choosing of this particular type of french fry. LOL but ketchup or cheese fries won't hurt and they are good when I have to tell myself to enjoy them. They have very good shakes, soda selections and booze if you are in the mood. This establishment is clean but there is always a ton of chatter among the employees when I come here. While I expect chatter from them, it's never about work. Overall they are good when in the mood for a burger.

Very pleased with our Shake Shack experience. First, the cashier was super friendly. Props to him for being so pleasant and welcoming. Boyfriend and I ordered Shake Stack $10.95, a Chick'n Shak $6.89 and ShackBurger $5.69, Crinkle Cut Fries $2.99, plus a Malted Mocha Cookies & Cream Milkshake $5.99 + $.50 for Malt. The Shake Stack is a very thick piece of deep-fried portobello mushroom topped with a ton of melted cheese and a beef patty topped with cheese. It was really tasty, but kind of expensive. I think I could almost get all the pleasure of a Shake Stack without the beef patty -- so I might just get a 'Shroom Burger next time. Feels weird not to order beef at a hamburger place, but the mushroom was really good! Chick'n Shack -- also delicious! Very crispy fried chicken breast, a nice thick piece. ShackBurger was actually my least favorite? It's kind of just a normal burger, and I probably honestly prefer In N Out. Hometown favorite. Crinkle Cut Fries were tasty, but not can't-stop-eating-them tasty. Maybe I should top it with Cheese/Bacon next time. Malted Mocha Cookies & Cream. Ran into some issues here -- they gave my shake to someone else! As soon as my beeper started buzzing, I ran up to pick my order, and saw a shake that looked like mine being handed to someone else. I figured -- maybe we ordered the same thing? I waited about 5-10 minutes until this stranger's order was ready, when they handed her the coffee shake she had actually ordered with the rest of her food. She was understandably confused and I immediately figured out that they had given her my shake. Her name wasn't remotely similar to mine -- clearly the employee handing out orders hadn't bothered to verify either her name, number or order. And she was more apologetic than the employee who had made the mistake. It was so frustrating! Also, the shake was very good, but since I could barely taste the malt, I probably wouldn't choose to add malt next time.

Shake Shack is always a classic. It's always consistently good. The fries with cheese are the best and their veggie burgers are great. Good service.

Shake Shack never disappoints, no matter what coast you are on. In comparing the portion sizes of the shakes and fries, they appear to be slightly more generous when you dine-in.

Oily burger waited 20 minutes, was not clean, poor showing when compared to other Shake Shack, but is a high volume store but no excuse for how long or how dirty store is

It is Shake Shack and it is delicious. Double Shack Burger with crinkle fries all day, errday. This Dupont location is easily accessibe since it sits in the middle of all the action. Whether the food is to satisfy hunger or to pregame a night of heavy drinking, you can count on Shake Shack. This location is pretty big with seating behind the order/pick-up counter and additional seating upstairs. Well stocked condiment bar. However, there is room for improvement when it comes to customer service. Lots of loud noises and incessant chatter, which was quite odd since it seemed like diners were pretty much to themselves, so roles were reversed. I did want to shoutout Isaiah who was so hospitable during our dine-in experience. He went up to every single table asking how customers were doing, bussing tables, grabbing condiments. Shake Shack - let me know how else I can send these kudos up. He deserves it!

The customer service is horrible. When I arrived at 11:45 I was told by the visibly annoyed cashier that my catering order wasn't ready and I had to wait. After waiting a half hour with no acknowledgement, the cashier asked what my name was again and I told her. She informed me that there was no order for my name. I informed her that I had placed the order with the GM and she said it didn't matter as there was no order for me there. This was the most unprofessional catering attempt that I have had in my 12 years planning events in DC. The staff was rude to all who entered and the customers all looked miserable as such. This used to be a good establishment and now I would advise all to avoid it at all costs as no food is worth the hassle you would have to endure.

The last time I had shake shack was about 3 years ago so needless to say, the moment I saw the store front, I walked in and abandoned my other dinner plans. I was so excited; I ordered the shack burger, fries, and the red velvet milkshake. People don't believe me when I say the same chain of food can taste different in different cities. Shake shack is my latest revelation. Fries: crinkle cut but perfectly cooked: not soggy nor too crunchy. I'm personally not a fan, but I of course needed fries with my burger. Burger: wth happened? It was so soggy and drenched in sauce, and the buns could hardly hold the meat patty. Why? Because the buns were tiny. I didn't mind the size because I had my milkshake to get me full, but it was practically a kid's meal. It was also unpleasant to eat because the tomato and lettuce were overshadowed by everything else, so I felt like I needed a salad to eat with my burger to get some "fresh" in my mouth. Red velvet milkshake: you are the reason this location gets even a 3 star. It was sooooo good and heavy, but soooooo goooooood.I don't recommend finishing it so you can avoid a stomachache, but it's definitely a treat that's worth your while!

Better than most Shake Shacks. I was looking for late night eats when I walked by Shake Shack, I've never really had a good experience at any other location but this was one of the only places open and on my way back to the hotel. I decided to keep it simple and order some cheese fries. There were plenty of other people but not a line to order. The cashier was attentive and took my order quickly and handed me a pager. The order was to go and I made it back to my hotel 3 min later. The food was still warm, the fries were good and were not over salted or soggy like I've seen at other locations. Even better the cheese was distributed evenly and was warm. Probably the best fries I've had at a Shake Shack. I deducted 1 star because there was no cover so had I had anything else in that bag or I didn't hold it exactly upright I would've eating cheese fries from a bag.

Walking distance from my hotel, so I decided to try it. Glad that I did! I only voted it down one star because the fries were a bit too salty. I had a double cheeseburger and lemonade. Excellent. Not the atmosphere for stuffy tourists, though. Order via tablet and then await a text while listening to rock and other customers banter over the music. It's a fun place.

This place is great. Sometimes lines can get long but patience prevails since the line moves pretty fast. I've had most of the burgers here, though I'm starting to really enjoy the fried chicken burgers. Fries are good, though you just can't beat McDonald's. Lastly their burgers are on the smaller side compared to Macdonald and burger king, so don't be afraid to get a double yay!

The milkshakes are really good !!! I'd definitely come back again for sure ! And the service is amazing, the workers are fast & nice . food came out hot & fresh .

This location is in keeping with the quality of the brand as a whole. As an income generator for Danny Meyer: A+ As for the food: a profile of salt, brioche, sauce, sometimes an explosion of cheese where one expected mushroom. Overall sensation walking out the door: Mr. Stark, I don't feel so good.

Not much to say here besides they need to calm down with those prices based on the food being offered. I know it's D.C. and DuPont Circle, but girl please. Those fries came from an Ore Ida-style bag of crinkle cut fries and the burger, while juicy and good, wasn't enough meat to be charging upwards of $10-$15 per sandwich. Maybe locals enjoy this place a bit more as a typical option knowing what to expect, but as a visitor just looking for a quick bite, this one was a mistake on my part. Now, to know whether I should try Shake Shack in a different city...

The staffs are nice. The burgers are juicy! I recommend Shack burger, it is very good.

Great team that works there. Shake shack is always a great place to eat. Love their milk shakes.