Shake Shack Dupont Circle

My wife and I recently checked out Shake Shack, and it felt like walking into a trendy pre-club spot. The place was buzzing with a young, vibrant crowd, setting an energetic tone right from the start. We snagged a spot in the upstairs seating area, which offered a perfect perch to watch the NBA playoffs on their big screens. Despite the lively, almost party-like atmosphere, the service was spot-on, and the staff was super friendly. The cool, modern decor added to the vibe, making it an awesome spot for a fun night out. Highly recommended if you're looking for a spirited, youthful dining experience.

I wanted to dine at a Shake Shack two years ago on my first trip to the US, but couldn’t due to issues with my credit card. But when I got the chance today, I decided to give it a try. I ordered the Spicy Korean BBQ fries with the Chicken Shack burger, and the Shack-made lemonade. The fries were nice and spicy, and the burger was fantastic. Just what you come to expect of this kind of a burger. The lemonade was good too. Service was quick as well, with a seamless order process. Only quick tip I’d like to give: I was asked for a phone number upon ordering, but for international visitors this doesn’t work as the country code couldn’t be changed. Definitely a place I’ll return to!

So clean and festive. Nice staff. I love the self service kiosk. Plenty of spaces to sit and street parking. I came with my 9 yo daughter— very kid friendly. This location may be DMV’s best

First experience. Went at night so the day was drawing to an end. That said, it felt dirtier than I would have expected. Not filthy, just unkempt. Food was amazing. The custard shake is really special. Drank it on my 1 mile walk back to the hotel in 41 degree weather and loved it. Looking forward to my next experience.

Oh my god, let me tell you, I am NOT happy! I strutted into this place, not even that crowded, but honey, they took forever to serve up my food. And let's talk about my burger, perched right on the filthy edge of a tray that barely got a lazy wipe. I mean, come on! And the bathrooms? Oh, Lord! It was a hot mess in there. Garbage was overflowing, pee was all over the floor, and nowhere was a paper towel. Disgusting! Meanwhile, outside, a whole crew of employees just kicked back, gabbing about cars. Hello? Let's talk focus on customer service. Now. Wait for it—it took a whole hour to get our food, and by the time it arrived, it was colder than my last breakup! Cold, terrible, just straight-up disappointing. And those kiosks? Broken! We had us waiting like fools in front of the counter, calling out names like it's some game show. And don't even get me started on the specials—or should I say, the invisible specials? Because they sure weren't showing up on any menu. I've had these burgers in NY, baby, and when they're good, they're good. But this? A tragic mess! Ordering was a circus, just kiosks and chaos. I asked about the shakes, right? Because it's Shake Shack, honey! But the first employee was clueless, and the second just shrugged. All that, and you'll tell me you only got vanilla, chocolate, and strawberry? Oh, I need a better manager up here because of this. This isn't what fabulous looks like. Get it together!

First time here and didn't really know what and how to order lol but the cashier helped us out she was amazing , little bummed that i didn't catch her name 😩 but she was So friendly and super helpful but that's just the beginning! The food was great didn't need to add any extra condiments, how ever the cashier showed us where everything was in case we needed it. Oh and try the lemonades they're so good 🤤 The place was really clean, the bathrooms were clean as well and didn't need a code to open up yay 🙌🏼 you can tell the employees enjoy working there because the way they treat the customers. Very happy with our visit, kids approved and we definitely recommend it and if we are ever in town again we will stop by!

Got a delivery order for dinner. Food was good and arrived fast. However, I ordered and paid for fries, but fries were not delivered to me. Tried calling the restaurant multiple times but no one answered the phone. So I got ripped off and there was no way to talk to anyone to remedy the situation. Good food but you are taking a risk that they might not give you everything, and their customer service is non existent. Are you willing to take the risk?

Like the chill music for a quick stop for a milkshake burger or anything fast to get like the picture displayed. Restaurant is clean for a fast food restaurant