Shake Shack First National Building - Downtown Detroit

Shake shack has the best burger across all fast food burgers. Their french fries is really good. It’s our first time in Detroit so finding a parking spot is kind of difficult since you’re in downtown.

Let me preface this to say, I went during a business time during the Christmas Market and I took that into account with my review. It was really busy. There will no available seats anywhere. People who placed orders at the kiosk were standing around waiting for their order in addition to pickups. Because I was paying cash, I had to order at the front. They had a sign directing people there. The problem is, I stood by the cash register waiting for someone to come to the register to take my order for 10 minutes. Finally, I asked one of the workers if no one is taking orders. She said yes and then with an attitude, she said we're busy. I could see they are busy but others were coming and paying via the kiosk and getting through before me. I couldn't use the kiosk because it wouldn't take my Canadian debit card. Then we had to wait another 12 minutes to receive the order. When it finally arrived, the same girl who took my order and even filled the drink orser said, "the ginger ale is not good. I don't even know why they took the order. It hasn't been working all day." Wait, what?😳 I just substituted a drink. While we were waiting for the order, we managed to procure a seat but we had to clean the table ourselves. I had the Chicken Shack and fries. I liked them both. My friend had the Chicken bites. She wasn't a fan but she loved the fries. Also the chicken bites were a lot smaller than we expected especially for the price. I will give them a try again after the holiday season.

This place has such great fries!! The service was fast and friendly and I would recommend if you are in need of a quick lunch/dinner. The chicken bites were a bit too breaded (not enough chicken) but they tasted pretty good. Would definitely go again.

First class food, first class service, easy ordering, food gets delivered to your table. Washroom is clean. Spent about 30-40 minutes here. The mushroom burger and the korean spiced cheese fries are just so delish. But I already knew that coz I have eaten before at Shake Shack in the states and its always a hit. I drove 3.5 hours from Toronto for this burger and fries coz still waiting for them to open up in Toronto. I came in on a Saturday around 2 and there were no wait times.

I’m a fan of shake shack but today I was disappointed. They have a specialty Korean chicken sandwich available for a limited time… I thought why not try that instead of my usual single smokeshack; I even asked the worker at the counter how it was (they unenthusiastic they said “it’s good”). We ordered from the kiosks, grabbed a table card and a seat. Tables were not clean and we needed to wipe them down. There was no more ketchup at the self serve station. Service was also meh… someone scooped up my table card before the order was done and when I tried to stop him he replied “you’ll still hear them call your name” and then when bringing out the food, they straight up said - “if you like your food you need to tip me.” Umm sir, we already tipped at the counter. Back to the food, I should have followed my first mind because this sandwich was mostly inedible. The white kimchi slaw was bland and watery, so was the gochujang sauce - so it made my crispy chicken & toasted bread a soggy nasty mess. I picked at it, eating only the chicken, which was just ok (not dry but not juicy). Saving grace was the other items I ordered - a double smokeshack, fries, sunset & yuzu honey lemonade.

Food was salty. Ordered chicken bites, 70% of it was just batter and not properly cooked. Place felt like a public restroom, water on the floor and dirty tables.

Yum! I forgot how good this place is. Highly recommend shake shack in general and this one in particular- nice staff and efficient service.

It is not my first time coming here. My experience here is always pleasant. The customer service is great. The food is served hot off the grill/fryer. My order consisted of the Chick'n Shack and the Double Cheeseburger. The Double Cheeseburger was sizzling hot when I first bit into it. The melted cheese was so hypnotizing, and it was worth the early bite. The Chick'n Shack was scolding hot as well. I meant to ask for it for no buttermilk herb mayo, but thankfully they did not drown the sandwich in the mayo like some other restaurants do. The only thing that I am not too pleased with at this restaurant is its prices. For these two sandwiches without any sides or drinks, it was over $16! That is a bit much in my opinion, but I understand that comes with the nature of its downtown Detroit location.