Shake Shack Fishtown

1st and last time here! I thought that I'd swing by and get an order of fries on my way home. The kiosks for ordering are convenient, and that part was painless. I know that the young lady there that greeted me and handed me my food was trying her best to be nice to everyone, but the whole interaction felt surrealistic and robotic. They really charged me almost $6.00 for barely a handful of cold fries that were dry and stale and tasted like soft pencils in rancid oil. She handed those fries not even a minute after I ordered, so there's no way that the order was actually freshly made. They literally grabbed whatever was lying at the bottom of the basket, tossed it in 2 containers and a paper bag, and called it a day. I asked the lady if it was really a full order of fries. She looked at it and said yes. I told her that it doesn't seem right, and she checked the ticket simply to confirm that I ordered what I ordered. I thanked her for robbing me, and she continued with her robotic toxic-positivity as I left vowing to never go there again. If you're going to rip folks off on your burgers, then the least you could do is come correct with the fries like 5 Guys. If this is just a location thing then that sucks, but if that small handful of fries is their corporate policy, then I hope the company goes under. Maybe try giving out two small handfuls of fries per order and make due with one less yacht or something. Gross, overpriced food served by fake robotic people just going through the motions.

Expensive, bad music, spent 13 dollars on a burger and am still hungry. I purchased the truffle burger, it was the size of a McDonald’s cheeseburger. Fries are mid You order through a self service machine This place is the worst thing to happen to fishtown, since the birds lost to the chiefs

+ Best burgers of any fast casual chain + Quick turnaround on orders + Friendly and attentive service, super nice + Clean bright modern space

I got the avocado and bacon burger which was delicious but the patty was rather thin. Next time I'll get a double. The chocolate milkshake was on point.

Staff is AMAZING. The customer in front of me was a bumbling idiot, and the staff was patient and sweet. The store is clean. Everyone made an effort to engage with us and make sure we had everything we need. I work at a Starbucks, so I always empathize with food workers, so I'd have good things to say regardless. But this was an excellent experience. :)

Very surprised that the burger was incredibly dry and hardly had any cheese on it. Center Citys Shake Schack burgers taste way better. With service seemed a little chaotic and no leadership on site. Hopeful this will change as it just opened.

The gentleman at the counter was super friendly and cheerful. Very communicative on the wait for pick up orders and was continually checking to make sure no one was missed. The whole staff was working to get those orders out hot. My order came out perfect and the food was good!

Here’s a Glad to work here and be part of such a beautiful place! Amazing service!

Went here for the opening day and although it is small, it's efficient! The patio will be clutch in the spring and summer. Also it being so close to sweetgreen will be something for everyone!

I know those location just opened but they need to get it together with the service here. First visit was okay, used the kiosk to order and managed to grab a booth. They didn't have trays so everything packaged for take-out. Guy brings food over, asks if we need napkins. I hesitated because I was about to get up and grab some but he said he'd bring some. Okay. No problem. The little station with the napkins is literally 4 steps away. 3 minutes go by. I'm well on my way through my burger by now. Now I actually need a napkin... whatever, he forgot. No big deal as I said it's 4 steps away. Just as a grab a few napkins, the kid comes back out. "Oh I forgot but here you go here's your napkins" and holds out a huge crumpled up ball of napkins, like he had been smashing them into a ball, or like they were used. So weird. I'm sure the napkins were in fact clean but... I don't know, like I said. Weird. My friend and I just laughed about it, but it's not really indicative of good service if you think about it. Second visit today, this time I'm just popping in to grab a soda. Should be quick. I'm greeted by someone right away, place the order, and he says "I'll get those for you" and then proceeds to continue taking orders. I waited 8 minutes to get my sodas. I don't think this is an issue of bad staff but more so a bad show of shake shack as an expanding organization and what seems to be a lack of good training programs.

The fries tasted off and left a terrible aftertaste. I asked my daughter to try it and she said it was cooked in rancid oil. I also had the truffle burger which also had similar off taste. There were onion rings on the burger which I would assume were cooked in same rancid oil

My first Shake Shack just down the road! I submitted an order with the app and minutes later was greeted with two delicious burgers. The bun and sauce make the burger, but the tomato and lettuce were well above the standard fast casual fare. The burger could have had one less minute on the grill, but I'll take it.