Shake Shack Fishtown

My Thoughts on US vs. Japan vs. Thailand Having tried Shake Shack in the US, Japan, and Thailand, I've developed some strong opinions on where each excels. For me, the burgers in the US are the clear winner. They just hit different – the flavor balance is absolutely perfect, and everything comes together so harmoniously. However, when it comes to milkshakes, the US version is far too sweet for my liking. The milkshakes in Japan, on the other hand, are the best!

1st and last time here! I thought that I'd swing by and get an order of fries on my way home. The kiosks for ordering are convenient, and that part was painless. I know that the young lady there that greeted me and handed me my food was trying her best to be nice to everyone, but the whole interaction felt surrealistic and robotic. They really charged me almost $6.00 for barely a handful of cold fries that were dry and stale and tasted like soft pencils in rancid oil. She handed those fries not even a minute after I ordered, so there's no way that the order was actually freshly made. They literally grabbed whatever was lying at the bottom of the basket, tossed it in 2 containers and a paper bag, and called it a day. I asked the lady if it was really a full order of fries. She looked at it and said yes. I told her that it doesn't seem right, and she checked the ticket simply to confirm that I ordered what I ordered. I thanked her for robbing me, and she continued with her robotic toxic-positivity as I left vowing to never go there again. If you're going to rip folks off on your burgers, then the least you could do is come correct with the fries like 5 Guys. If this is just a location thing then that sucks, but if that small handful of fries is their corporate policy, then I hope the company goes under. Maybe try giving out two small handfuls of fries per order and make due with one less yacht or something. Gross, overpriced food served by fake robotic people just going through the motions. Editing to add that perhaps they redeemed themselves or maybe they just give you more when ordering cheese fries, but I gave them another chance yesterday and I was satisfied with the, not exactly generous amount but at a least reasonable, amount of cheese fries. They were salted well and everyone there was kind and helpful. Thanks.

What is this, food for ants?! Outrageously expensive. Store is a weird layout and had boxes of stuff by the back door. Not even a Pro/Max sized iPhone in this picture. Chicken was $6.99 for pickup. Grilled cheese was $7.99.

Expensive, bad music, spent 13 dollars on a burger and am still hungry. I purchased the truffle burger, it was the size of a McDonald’s cheeseburger. Fries are mid You order through a self service machine This place is the worst thing to happen to fishtown, since the birds lost to the chiefs

I had a really upsetting experience during my visit. While I was eating, I heard someone in the kitchen — Maurice — loudly mocking an Asian accent and laughing about it with others. As an Asian person, this was offensive and made me feel disrespected and unwelcome. That kind of behavior has no place in any restaurant. Management needs to address this and take accountability. Update: I have formally reported this incident to Shake Shack’s corporate office. They have acknowledged the complaint and informed me that they will be contacting me directly. Discriminatory behavior, including the racist conduct displayed by your staff, is unacceptable and will not be ignored. I expect appropriate action to be taken.

I ordered the black truffle burger I got the double cause the burgers are thin the mushrooms are in their truffle sauce and it's really good too

I got the avocado and bacon burger which was delicious but the patty was rather thin. Next time I'll get a double. The chocolate milkshake was on point.

Advice for the owner - follow the model that's made shake shack the powerhouse that it is -- a big part of that being quality service. The staff here are seriously some of the worst food service workers I've ever seen. People walk in to this place and have 0 idea what's going on. I've stood at the counter for minutes on end before, staff fully aware of my presence, but 0 initiative to ask what it was I needed --- and it was to grab a pickup order that I'm looking at 8 feet from me. The 2 (and ONLY 2 ever) times I've gone to this location, this as been my experience. You'll always have the brand to fall back on and that will always give you some kind of foot traffic - but not even 6 months in and you're at 3.1 stars on a proven service model? What's wrong with this picture? This place is already considered kind of a joke in the neighborhood. Like, "Oh I love shake shack, but that fishtown location is the actual worst"

Went here for the opening day and although it is small, it's efficient! The patio will be clutch in the spring and summer. Also it being so close to sweetgreen will be something for everyone!

I know those location just opened but they need to get it together with the service here. First visit was okay, used the kiosk to order and managed to grab a booth. They didn't have trays so everything packaged for take-out. Guy brings food over, asks if we need napkins. I hesitated because I was about to get up and grab some but he said he'd bring some. Okay. No problem. The little station with the napkins is literally 4 steps away. 3 minutes go by. I'm well on my way through my burger by now. Now I actually need a napkin... whatever, he forgot. No big deal as I said it's 4 steps away. Just as a grab a few napkins, the kid comes back out. "Oh I forgot but here you go here's your napkins" and holds out a huge crumpled up ball of napkins, like he had been smashing them into a ball, or like they were used. So weird. I'm sure the napkins were in fact clean but... I don't know, like I said. Weird. My friend and I just laughed about it, but it's not really indicative of good service if you think about it. Second visit today, this time I'm just popping in to grab a soda. Should be quick. I'm greeted by someone right away, place the order, and he says "I'll get those for you" and then proceeds to continue taking orders. I waited 8 minutes to get my sodas. I don't think this is an issue of bad staff but more so a bad show of shake shack as an expanding organization and what seems to be a lack of good training programs.

The fries tasted off and left a terrible aftertaste. I asked my daughter to try it and she said it was cooked in rancid oil. I also had the truffle burger which also had similar off taste. There were onion rings on the burger which I would assume were cooked in same rancid oil

My first Shake Shack just down the road! I submitted an order with the app and minutes later was greeted with two delicious burgers. The bun and sauce make the burger, but the tomato and lettuce were well above the standard fast casual fare. The burger could have had one less minute on the grill, but I'll take it.