Shake Shack Folsom

Clean and well-organized interior. The staff are friendly, and the milkshake tastes great. The burger feels healthier than before, but the flavor has become a bit bland compared to past visits. ⭐ Long Review The restaurant has a clean and well-organized interior, and the staff are generally friendly. I especially enjoyed the milkshake—it was rich and satisfying. I first tried Shake Shack burgers after visiting the Macy’s in Roseville, and while this isn’t my second time, I’ve had their burgers several times in the past. I usually stick to the same menu, particularly the mushroom burger, which used to have a distinct salty and savory flavor. This time, however, it tasted a little more bland, almost as if the recipe had changed. It wasn’t bad—it still has that “healthy” taste—but it didn’t feel as delicious as before. Overall, it’s decent but not outstanding.

Not long ago, this establishment opened in our area, and my family and I decided to visit and try out this new but appealing place. Right from the start, you are given two options for placing your order: one for regular customers and another for those who are unsure of what they want. I was very pleased with the cleanliness of the establishment and the restroom, as well as the fact that the kitchen smell does not linger in the dining area, or if it does, it is minimal. The selection of drinks and burgers is impressive, and most importantly, you feel like this could be the best burger you've ever had in your life. We were satisfied and highly recommend it to everyone.

Fresh food, presentation great, clean environment. Seems like they're trying to be healthy with their food(fast food healthy) stating whole white meat on their chicken items and no antibiotics. Would come back.

The burgers were really good better than In & Out burger, the vanilla shake is amazing so were the cheese fries.

Wow. Pricey burgers for what you get and the actual burgers look nothing like the photos advertised. 2 burgers, an order of fries for 1, a shake and 1 soda cost over $50! Ordered the black truffle burger, it was good but definitely on the salty side, really flat, small, put together very sloppily, and had big pieces of onions. Didn’t look remotely close to the photo. Such a disappointment and annoyed.

I’ve been looking forward to this location opening for almost a year now and was excited to be there to watch the grand opening and ribbon cutting. Food is great and my go to is always the Shack Burger. I think the ratio of bun, toppings and patty is perfect especially when it comes out nice and hot. Definitely recommend eating right away! It is a bit pricey when you compare it to In N Out down the street, but I think the shorter wait (hopefully that stays) and quality might be worth it. In addition to being able to order ahead on the app! Also got the black truffle fries and a Cookies and Cream shake. The crinkle cut fries are always good, and the truffle sauce was interesting to try. I always enjoy the shakes and are what I compare other fast food places to, so I definitely recommend trying. Staff were very friendly and attentive, and the inside was very nice. Glad to see Palladio getting some more food places closer to good parking.

First time eating at shake shack and to say I was disappointed would be understatement. Burger was way over cooked. No condiments or veggies added. Was not asked if I wanted anything on them so I assumed they were standard. Fries tasted like they had been under a heat lamp too long. Food was slapped together like the employees just didnt care. Not that busy at the time. I will stick with In N Out across the street - better food and prices

Well now, look what opened up in Folsom. A Shake Shack! It's in the Palladio shopping center but on the outskirts in a building alongside Iron Point Drive. Right when we stepped in, we were greeted multiple times by various staff. Energetic enthusiasm filled the air! A huge crew of employees were working on this particular weekday evening. We ordered at the counter with an employee. But ordering can also be done at the kiosk. Hubs and I ordered a Shake Shack cheeseburger, hot dog, chocolate milkshake and lemonade. It set us back about $25. They bring out the drinks and food. There are no drink dispensers out in the dining area. If you want a refill, you have to go to the counter to ask.This process is a bit difficult for an old bear like me to get used to. The lemonades are made out of cane sugar, no HFCS. Yes! $4.59 for a small. The dining area is pretty large. Chill, comfortable vibes. Onto the fooood. The Shake burger is a cheese burger with lettuce and tomatoes. Don't get that confused with the cheeseburger which comes without the lettuce and tomato. We almost ordered the wrong one. Hubs was feeling generous and offered me a bite. I took a small bite since it was not particularly large. Good flavors! Angus beef. The hot dog is all beef and split grilled. It had a nice snap to it, and it's Vienna beef hot dog. It's regular hot dog size. $4.99. Hubs ordered a shake but it didn't come with whipped cream even though the menu pictures did. Another thing I noticed is this location doesn't offer a non dairy chocolate shake or custard while most other Shake Shacks do. Aw shucks. I even asked the cashier and she confirmed. Overall great addition to the Folsom food scene.

I just tried Shake Shack for the first time. I've been wanting to try one of these for a while now, but they don't have one where I live. But my daughter had a state cross-country race in Fresno and on my way back home to Redding, I realized that there were two on the way, one in Sacramento, and one in Folsom. Suddenly, I knew what I was having for dinner. I ordered the Big Shack, which is clearly their answer to the Big Mac--except it blows McDonald's out of the water. The two beef patties were noticeably larger, incredibly juicy, and packed with real flavor. Everything else tasted fresher too: the bun, the toppings, even the sauce. It's basically what the Big Mac wishes it could be. I also took a chance on something new--the French Onion Soup Burger--and it did not disappoint. The combination of Gruyère cheese, caramelized onions, and crispy onions made every bite rich, savory, and ridiculously satisfying. It's one of the more unique burger flavor profiles I've tried, and Shake Shack nailed it. Although if I had to choose between the two, the Big Shack would win for me. Overall, this visit was a 10/10. Great food, fresh ingredients, and burgers that actually taste like someone cared when they made them. Not to mention, the employees were extremely caring and attentive.

We love Shake Shack! I first discovered them when I lived in the east coast so I'm loving that more Shake Shacks are coming this way!! Their burgers are made fresh to order, juicy and oh so flavorful! I love ordering their mushroom and Swiss burger and add avocado! (They also do lettuce wrap!!!) Their crinkle fries are ALWAYS crispy and their drinks and shakes are top notch! Service is prompt, plenty of seating, and I love that it's located in Palladio so we can do some shopping right after!

I was a bit hesitant to go to this place because of the reviews, but I'm so glad we did. The prices are the best from any other burger places. The food was Amazing!! There is something about the burger that tastes like an old fashioned burger joint! And the milkshake were also amazing! I loved the crinkle fries and burger came out so hot I had to blow on my burger to be able to take a bite!! The place was sooo clean! The bathroom was Spotless and smelled wonderful!! The employees Were so sweet and smiled so much I felt like we were friends! We can't wait to go back as soon as we head back over to Folsom!!

Somehow there was an error in our order. When brought to their attention they immediately apologized,prepared the order, and brought it to our table. Their concern was sincere and appreciated. And the food was great as always!

Came to try the new Dubai milkshake. It was very tasty. Loved the texture and balance of sweet and crunchy taste/texture. It was cool to crack the sides of chocolate into the milkshake. I honestly expected it to have some chocolate flavor but it really doesn't. That being said, and being the chocolate lover that I am, I don't regret trying it but I would pick something different. There also seemed to be a discrepancy in the price, it stayed the limited time shakes were 6.99, but the Dubai one was not one listed, however, there was no other prices for it on the menu. So o thought that the price was steep for a milkshake. So this was a one time experience for us. It was over $23 after leaving a $2 tip for 2 Dubai milkshakes. 3 stars for the value. We ordered this to-go. The staff was super helpful and engaging and greeted us upon entering. 5 stars for service! We will try other flavors in the future and the burgers looked really good too.

I went to Shake Shack solely to try their Dubai milkshake--and it did not disappoint! It was solid. The presentation was beautiful with a chocolate shell around the cup, a creamy pistachio milkshake, and kataifi on top for that extra texture. It was amazing and totally worth the visit. I haven't tried the food yet, but I definitely plan to go back for it. You can order at the counter or use the self-service tablets, and they bring the food out to you, which is a nice touch. Overall, a great experience for my first visit!

May 30, 2025 - Folsom, CA Our first time here, and it was a little confusing to order. Do we order at the kiosks, or can we order at the counter? Apparently either is okay. You order, then they bring the food to your table. We both ordered the ShackBurger (single, $7.99, 500 calories) quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. It was the perfect size for me, and was cooked perfectly, char-grilled, just the way I like it. We split the fries, which were also delicious. Crispy on the outside, tender inside with just the right amount of salt. We sat inside. It was a little loud, but the tables were well spaced, so you weren't seated super close to other diners. Good experience, good food served quickly and with a smile.

Review is for the Dubai shake. Delicious and totally worth the price!! Service was kind and fast. Great location in the Palladio! Shake was nicely made!!

Craving a burger and was going to stop at our regular spot but wanted to give this location a try. The burgers average about $12-$15 each. We ordered our burgers with bacon and when we got them there was no bacon inside , also after we gave it back to re-do they brought it back out but there were no sauce inside the burgers which made it extremely dry and hard to eat. At this point we just ate our burgers with ketchup as it was getting cold. The Pattie's were cooked well but definitely wishing the whole burger tasted more full filling with all the correct condiments inside. Onion rings were good but very small portion and not enough for sharing. The lemonades were watered down. This is a self service restaurant you order at the kiosk and pick up your food at the counter.

We stopped in for the buy-one-get-one deal and the Sunday chicken sandwich during football season. The burgers are excellent, and the chicken sandwich is perfectly crunchy and packed with flavor. Definitely order ahead so it's ready when you arrive--it's well worth skipping the line.

This was my first visit to Shake Shack. It's located at the Palladio in Folsom. I went on a Friday around 1130am, so parking was plentiful. I was greeted by a staff person as soon as I entered. The menu and order/pick up counter are right at the entrance. In addition to a variety of burgers there are vegan options, chicken sandwhiches, hot dogs, soft drinks, milkshakes and even a selection of beer and wines! The entrance is full of light and very welcoming. There are several seating areas inside and out. I ordered a single burger with no cheese and fries. I sat near the entrance and observed a steady flow of customers ordering to eat in as well as those ordering to go or delivery service pick ups. My order arrived in about 5 minutes (they bring it to your table). My burger was a delicious smashed burger and the crinkle cut fries were fresh and hot. As a staff person was delivering an order to another table, he stopped to ask me if my order was ok. I was pleasantly surprised by that because most fast food places do not check on you after you receive your order. 5 stars for the excellent customer service! Overall a great place to stop in to satisfy your hunger and experience great customer service.

First time going to Shake Shack. What the picture looked like on the app vs what I got. One burned $6 grilled cheese. Yikes!

My second time ever going to shake shack, and I enjoyed it! Burger was solid and I liked how fresh the vegetables tasted. The Carolina BBQ chicken burger was soooo good. I was surprised on how much I enjoyed it, probably because of the fried pickles! Cheese fries were not great, regular fries were better. It's hard to compare this to in n out because I still think in n out does it better, but still a solid burger option

I ordered online and only realized when I got home that my order was completely wrong. I immediately called the restaurant to let them know and asked if there could be any compensation for the time, effort, and gas it would take to return for a remake. The manager, Wayne, told me I could either have the order remade or get a voucher and said that a remake IS my "compensation" for the inconvenience. This completely ignores the real issue. A remake does not make up for the time and effort it would take for me to go back, and a voucher doesn't help if I already need dinner tonight. I had already spent time, energy, and money traveling for this order, and being told that a remake is "enough" is frustrating and unfair. Mistakes happen, but customer service should acknowledge the actual inconvenience caused. Shake Shack should consider a fairer approach for customers who are inconvenienced by errors, rather than offering a solution that ignores the real cost to the customer.

Ambiance: Basic self serve hamburger place. Nothing special. Service: People greeted you as you entered and stated if you need help ordering at the kiosk; just ask. The kiosk is pretty basic. Food: Bacon Cheeseburger. Let's just say In N Out has NOTHING to worry about. This burger was good and cooked well. Just not worth high price. Crinkle Cut Fries. These are always an excellent choice and cooked well. Just remember everything is priced separately; no break on combos. Just not their style. Chocolate Shake. I really thought this is where the difference maybe due to the word Shake in their name. Let's just say that In N Out and Carl's Jr. is better $25.00 and change for the three items. Your basic meal. Definitely owned by an elite!

Well now, look what opened up in Folsom. A Shake Shack! It's in the Palladio shopping center but on the outskirts in a building alongside Iron Point Drive. Right when we stepped in, we were greeted multiple times by various staff. Energetic enthusiasm filled the air! A huge crew of employees were working on this particular weekday evening. We ordered at the counter with an employee. But ordering can also be done at the kiosk. Hubs and I ordered a Shake Shack cheeseburger, hot dog, chocolate milkshake and lemonade. It set us back about $25. They bring out the drinks and food. There are no drink dispensers out in the dining area. If you want a refill, you have to go to the counter to ask.This process is a bit difficult for an old bear like me to get used to. The lemonades are made out of cane sugar, no HFCS. Yes! $4.59 for a small. The dining area is pretty large. Chill, comfortable vibes. Onto the fooood. The Shake burger is a cheese burger with lettuce and tomatoes. Don't get that confused with the cheeseburger which comes without the lettuce and tomato. We almost ordered the wrong one. Hubs was feeling generous and offered me a bite. I took a small bite since it was not particularly large. Good flavors! Angus beef. The hot dog is all beef and split grilled. It had a nice snap to it, and it's Vienna beef hot dog. It's regular hot dog size. $4.99. Hubs ordered a shake but it didn't come with whipped cream even though the menu pictures did. Another thing I noticed is this location doesn't offer a non dairy chocolate shake or custard while most other Shake Shacks do. Aw shucks. I even asked the cashier and she confirmed. Overall great addition to the Folsom food scene.

Bravo! Less than a week open and it seems this location is running like a well oiled ship. We arrived on a Wednesday: kiosks all working, employees friendly and knowledgeable. We got the limited edition black truffle fries, black truffle burger and my favorite: the shack stack. All came out fresh and delicious! A staff member made the rounds asking everyone if they needed anything else including refills on my lemonade. I didn't know they offered free refills! Been missing out all this time at other locations. I will be back probably more than I should, as this is right next to the Tesla supercharger!

I've included pictures from our two visits. I was not able to review them when we visited on opening day, due to the business not yet being available on Yelp. The hubster and I returned tonight for an early dinner. Inside you have the option to order at a kiosk or at the counter. We have now done both and they are equally effective. If you want friendly and human interaction wait for counter ordering. The interior is kept very clean. There are options to sit at tables or booths inside or tables outside. Both visits we sat inside and did not have an issue finding a place to sit. Staff is VERY friendly and courteous. Something in short supply these days. So I appreciate finding this and let them know. On to the food... these are NOT your ordinary, run-of-the-mill fast food burgers. I would rank Shake Shack Burgers above In and Out and perhaps even slightly edging out Five Guys for flavor and freshness. Their fries are crinkle cut...not my favorite, but mighty tasty. We also shared a soda and have yet to try one of their shakes. Their prices are on the upper end, but it is nice to treat yourself to a delicious bite and especially enjoy the staff that work there so why not! Pop in and give Shake Shack a try.

First off. Yes shake shack is expensive. We all know that going in. I've had shake shack twice. Once in NY and again at one of the airports. Both were pretty average. I went to try out this location. Had their special truffle burger. Fries and the pomegranate drink. Burger was delicious. The bun was really good. The drink was great. That great balance of sweet and tart. Fries were bland. The biggest issue is with ordering. You walk in through the door. There 2 kiosks to the left. 2 cash register in front. There is no directed lines. People are clumped up here waiting for food or ordering. It's nearly impossible to tell where the line is to order. It's messy.

Arrived (June 20. 2025 around 3:30) and when the "cashier" greet us she directed us to the self serve (not realizing taking her job). Complete our order and arrives fine. Restaurant appeared clean and young man was sweeping. Brought our food and there were missing items. Had to go up and ask and seemed as though I was bothering her. We ate our food and our daughter wanted a refill of her soda and NO one came up to help nor asked if needed any help, three of them just stood there, until I had to use my dad voice to get their attention. Again, she appeared to be bothered. The irony I have a tip of 18% at the kiosk before being served. I should have waited and determined after my service like I normally do.

I went for the first time. I guess my expectations were high and I was extremely disappointed 'The Shack Cheeseburger' that I ordered was was so small, the lettuce and tomato was fresh, however, that didn't make up for the. Super Small burger. Adding fries, which were okay and a drink a total turned out to be $19.50 then a request for a tip. I know there's inflation, but this was ridiculous.

The food here is really good. The menu does not get too broad with a lot of selections on the but that is a positive not a negative. They focus on simply making great burgers. There are a few different versions of the burger and some vegetarian options but mostly it is burgers, fries, and some chicken options. Everything seems to be pretty fresh and cooked to order (although that is based on taste and appearance, I do not know if they actually do that). I have not had a bad hamburger at this place, neither in store or to go. The area where there are a lot of options is the shakes. While they do have the classic strawberry / chocolate / vanilla options they do have a few more exotic ones. They always seem to have one that is "for a limited time" and it is typically something you probably haven't tried before. As for service, it is one of those situations where I don't have a lot to say about it which means they are getting the job done efficiently and without issue. I have only dined in one time but the restaurant is clean, well lighted and comfortable. Good location, easy parking and a nice place to stop when shopping and the nearby stores.

I've only ever been to the Shake Shack in the Ice Blocks of midtown, which can get pretty busy. This one is located right next to Whole Foods in the Palladio Plaza. My first time here at 8pm for a late dinner on a Tuesday and the restaurant was still half filled. There are self order kiosks and 2 cashiers. We opted to do the self order kiosk. 2 double cheese burgers. I usually eat my double double burgers with pickles and mustard only- they didn't have mustard as an option, only the shake shack sauce. I ordered a side just in case I would not like it- it was free with a burger purchase. The burger is just meat cheese and buns, you have to choose all your additional add ons by choice. They had crispy onions for an additional $1.25. Sounded enticing but didn't want to be disappointed. Onions, lettuce tomatoes and what not are without charge. Burgers came out piping hot! Just how I like it! Cheese was melty and patty was juicy. I think that the patty lacked salt, but maybe because I didn't have my mustard. I surprisingly did not care for the bun. You can taste that the meat and cheese was of good quality. Patty wasn't too thin. I would say that one patty was the size of two In n Out patties thickness. French fries- they only have the regular zig bag cut French fries that can be plain, garlic Parmesan or the truffled style. They taste better than they look! They were not soggy and were crispy. Very very surprised. There's ketchup pumps and salt and pepper packets. Would I come back? YES Would I crave to come here? NO Very very clean. Restrooms and restaurant.

Typical fast-casual place that is visibly clean and spacious. The staff members are pleasant and on top of keeping the lobby bussed. This was my first ever experience with Shake Shack and it just left me disappointed. Burgers are definitely more greasy than I prefer, and hubs and I both agree this is not somewhere we will be visiting often. My single patty burger made me feel groggy after eating. The price point is not far off from other burger spots, but Shake Shack's prices are just not justified for me. The burgers are on the smaller side and have thinly smashed patties. There are other fast-casual burger spots around the Palladio area that I would much rather stop by.

It was our first time to shake shack today. I had a black truffle, single burger, and my wife had the single bacon cheeseburger. I then added the bacon cheese fries, and my wife had regular fries. I had a cherry blossom shake, and my wife had a chocolate cocoa shake. It was $52 for everything which is OK. It was very easy to navigate the kiosk ordering. The order came out quickly. Everything tasted good and everything was nice and warm. It was "almost" enough food to fill us up. The burger and fries could've both been just a bit bigger. All the employees were super great.

I has the double on a lettuce wrap and it was fire!!!!! Service was super quick. Kids loved their food.

I like Shake shack a lot when I visit New York, but I have not yet been to their midtown Sacramento or Roseville Galleria stores yet, as I live in Rancho. I had a coupon for a free shack burger with a purchase, and I was thrilled to see that they are now at the Palladio in Folsom. The place is easy to find, as it fronts Iron Point Road. I come in, the place was bright and clean, and everybody was so friendly. To get my free burger, I had to order it on the app, but the app was being a bit wonky to me. The employee cheerfully showed me what I needed to do to get it to work, and within a few seconds, my order was in. I ordered a shack burger., a side order of the Parmesan truffle fries, and a soda. My order came quickly. Of course, I forgot to get a picture of the food. The burger was good. The bun was a bit soft, so it didn't hold up to the burger very well. But, you could tell it was a good quality meat, and it was char-grilled to perfection. All of the veggies that came with the burger were crisp and fresh. The one thing I didn't care for was the cheese. For such a high-quality burger, I thought that using American cheese, was a bit of a letdown. The next time I would just order it without the cheese. The Parmesan truffle fries were not just a home run, they were a grand slam! The crinkle cut fries were the perfect temperature and texture, they were very generous with the Parmesan on the fries, and that truffle mayo, dipping sauce? Oh my God... it's made with mayonnaise, and black truffle oil. A very high-quality oil too. It was so amazingly rich! I would gladly order that on one of my burgers. It's one of the best dipping sauces. I have had in a long, long time. Even if I would've had to pay for the burger, for the quality of the food, the price is reasonable . I'm glad they are here, I will be back. Thank you!

Finally tried the new Folsom location after it's opening here a couple months back. The restaurant is clean, modern, sleek with cool background music playing. Self-ordering was easy. There weren't too many customers at noon on a Thursday, so the food came out really quick. Everything was prepared to perfection. I loved my cheese fries that tasted great from beginning to end (unlike In and Out which turn into cardboard). My single cheeseburger was heavenly. My chocolate shake was thick and complemented everything. The prices are higher than In and Out, but so so worth it. I've found my go to hamburger and shake place!

It's open! This is only the 2nd time here, first was in Sacramento. Nice dining area and servers were attentively refilling drinks for customers and keeping tables clean. I loved my cheeseburger with house sauce and crispy onions! The double wth bacon was amazing! Burgers are like homemade, juicy and cooked just right! Fries were the best! Crispy and not greasy. One thing to be aware of is it's not cheap, both burger combos were just under $50!!! But mmm maybe we will alternate with In n Out!

I was able to stop by yesterday during my lunch for Friends & Family Day at this new location. Check in and ordering was super fast and convenient. Daily was a great help and answered any questions I had regarding the menu. My food came out and was delicious as always. Looking forward to stopping by this location more often.

Shake Shack is awesome for a quick, tasty bite. The burgers are juicy, the fries are crispy, and the shakes are super creamy. It' is a bit pricier than fast food, but totally worth it for the quality. Great vibes too!

The first time I had shake shack it was in Vegas. Amazing food AND super amazing service. The second time was in Orlando. The third time was in Boston. However when they opened one in Sac I was so excited but I never went to it except once. But I was openly going out of my way to find Shake Shacks when out of town. However, I WILL be coming back to this location. It's much closer to me than Sac, the location is easily accessible, the food was delicious and the service was really wonderful. Everyone was friendly and helpful and had a great attitude. The whole dining area was packed but it was dinner time on a Thursday. When you walk in, use the kiosks to the left and I guess wait on the right. There's not much room to wait. I thought food came out pretty quickly. Fries were more well done instead of blonde which I LIKE. makes it nice and crispy. Burgers were well seasoned as usual and cheese sauce definitely gets congealed after a few minutes. But when it's warm it's so good. Price point is yes, a little high, but quality makes up for it! I'll be back!

To be honest I wasn't a fan, the area the parking lot is in was suuuper sketch and there were a lot of creepy people. The tables were really sticky and it didn't look cleaned up at all. The shakes were also overpriced in my opinion. $23 for 3 small shakes is crazy to me. They were delicious I will admit but there definitely is better places for way less the price you could go to.

I came here with my daughter and ordered two burgers, two fries, and two small drinks for $45.00. This place is way overpriced and the food isnt all that great. The burgers were small and soggy. They also had the nerve to ask for a tip at the register which is a complete joke for a fast-food joint. If you want better food for less, just go to Chick-fil-A or In n Out down the street.

First of all, the staff here is the best. Honestly - so nice. They get refills for you and say hello. The inside is cool and nicely kept clean. What I will say is that they're going to have a problem with their ordering system because the three computers are literally right next to the door - so if more than two people are in line, you have to basically stand outside. Otherwise you'll be in front of the door blocking anyone else from coming in. They should really change the set up and I bet that the flow would go a lot better. As far as the burgers go, they're not my favorite, but I get the appeal. They're just a little too greasy for me.

The self service is fine and food came out fairly quick on a Monday at 6:30ish. The ambiance is casual and clean. But the rating is based on the food: Single shack burger: 2/5; barely warm and both patties were overcooked on the verge of burnt and dry. Spicy Fries: 2/5; these should be marked VERY spicy but they were the only ones that came with ranch. Beware of the spice!! We won't go back. :(

Order Double Cheese Burger no pickles no onions. The burger was delicious and juicy. We ordered takeout. The only problem was the way the burger was put together or packaged. The tomatoes and lettuce all slid to the front, so halfway through the burger it was only meat and cheese. Other than that I would give them a 5 star review. My son had a double with everything and he said, " Dad my burger was packed right I had veggies through out my burger. My wife has chicken nuggets that were over cooked, but her cheese fries were good. Yes I recommend Shake Shack, but don't recommend the chicken nuggets.

The bacon avocado burger was delicious! I had them put the sauce on the side, as most places slather it all over whatever. The burger was cooked to perfection, and arrived piping hot. I'll definitely be back.

Food, greasy burgers, price point per burger off putting. No children's menu. It's basic burgers awfully expensive. Wouldn't not return. 2 cheeseburgers for 16 bucks. Burgers are not what images look like, for 12 buck burger it shouldn't have been as flat as we received it. Improvement: possibly a meal order where customers can get a fries and drink, and add a children's menu. I wouldn't recommend young ppl or families to dine here.

Veggie shack burger is amazing. Hot dog is a bit on smaller side, but good. It's fun to sit outside and enjoy the beautiful weather. Staff is friendly and courteous.

My daughter & I both got the smoke stack burger & shared the cheese fries. Used the kiosk 2 order which I HATE doing!!! Someone should b taking my order. Food was brought to my table & we grubbed. It was delish!!!! Can't say anything bad about the food. Next time, I really wanna try the shroom burger!!!

This place was so good we picked up for lunch and dinner The burgers rival In N Out in a different dimension: the patty itself is of quality and juicer. The buns were soft and the cheese was delicious. The cheese fries were crispy even though they look more starchy. I was impressed and can't wait to go back. Get the app for deals!

Chicken was very greasy. bun was burnt - truffle fries were cold Not worth the money. Overpriced

Great food. Overpriced, with really shitty music. I used the questionnaire to notify them about my displeasure and was sent a $35 coupon for my next visit. That's pretty good customer service !

Very clean place just like all the other reviews people where friendly took our order and brought it to our table we only came here for the Dubai shake that is limited but we ended up getting regular fries as well It is in my opinion way to pricy for what you get the fries is a small basket they where good but nothing out of the ordinary the shake was 2.5 /10 for me not worth the hype at all my boyfriend loves shakes he only drink half he didn't like it he felt he was chewing grass in a shake lol well we won't be back but it was an experience. Price for fries and shake about $16 and some change

The shake burger was wonderful and the Berry Cherry Pomegranate Lemonade. Also they had free refills. I was not expecting the food to be put on your table. The ambience and open and cheerful. 5 out 5

Super nice and polite staff but unfortunately don't think they have built up the that standard of service you want to give customers. I ordered a single burger and waited 30 minutes for it to find out they "lost the order on screen" and so they made me a fresh one in 2 minutes. They were apologetic and nice but it's a similar experience I've had at other very busy or new Shake Shacks. I don't blame the employees though--I'd guess it's a training problem. Again, super nice employees, but for the premium prices they are charging, I'd expect more. Smoke Shack Burger was good though.

Very sad burgers. Paid $12 for a black truffle burger and it looked nothing like the advertised burger. Would gladly pay $12 if it was even remotely close to the burger in their photo but what I received was a monstrosity, just compare the photos. The burger I received was so small, very flat, the onions slices were huge, and it was just sloppily put together. Also ordered a cheeseburger, and they forgot to put the cheese. I think I'll stick to In and Out.

This place was awful burgers were dry and smashed. No sauce or napkins like I ordered, including no sauce on my dry shack burgers, the shakes were not sweet at all, ordered a Oreo that tasted like plain vanilla and a chocolate. Fry's were soft and also dry. No crisp or crunch. could have been cause I ordered online idk, not coming back when in n out is down the street and cheaper.