Shake Shack

It was a long wait in line because their ordering terminals were not working. They finally reset the terminals before the line started moving. Employees are doing their best to help customers. We ordered a single and a double Shack burger. The burgers looked nice and fresh, although they are kind of small in size. All tasted very good.

was really disappointed with this order. The chicken was extremely greasy, with too much oil soaked into the meat and the bun. The breading completely fell apart—breadcrumbs were broken, mushy, and stuck all over the box instead of on the chicken. It didn’t feel fresh or crispy at all, just overly oily and messy. The quality was far below expectations, especially for the price. I hope they improve the breading and oil control, because this was not enjoyable to eat.

Food was very good. Self check-in menu wasn't straight forward. The chocolate shake was good, but kinda dark chocolate. Plenty of seating.

1-9-2026 I ordered from here through Uber Eats, see receipt. I ordered cheese fries and there was no cheese. I ordered small pomegranate boba, there was no boba.

I was told my order would take 5 minutes, yet every customer behind me was served while I was ignored. I was already running late for a flight that was actively boarding, so I asked for a refund multiple times and was dismissed each time. The only response I received was “it’s coming,” while the staff member continued cleaning the counter. When I explained my flight was boarding, there was no urgency or acknowledgment. After asking again for a refund, I was told “it’s right there,” though nothing was produced. The employee then ran to the back and returned saying the burger had cheese on it, despite my order clearly being no cheese. I asked for a refund again. While a fifth customer was being helped, I asked once more, and instead of addressing my request, I was handed a wrong burger yet again. At that point, I said, “Thank you for ignoring my request, I don’t want anything anymore,” returned the bag, and walked away. I had just spent over an hour sitting on the tarmac and then ran through the airport to make a connecting flight from an international trip. While that situation isn’t the staff’s responsibility, basic communication and customer service absolutely are. Something as simple as a meal could have turned my evening around. Instead, I lost both my time and my money. For context, I hadn’t eaten before my 5-hour flight because first class normally includes a meal, this flight did not. That burger would have been my first meal of the day. The food smelled amazing. Unfortunately, the lack of accountability, communication, and basic customer service completely ruined the experience. This location needs better-trained staff who can handle simple requests and difficult conversations. Shake Shack has always been a favorite of mine; sadly, this experience changed that.

Shackburger was delicious! Fries a little too salty for me , overall every thing was amazing thanks to Alice and her team. Burger,fries and shake for 25$

The Shake Shack experience - on the go. Look, it's at the airport, so you can't have high expectations. It's chaotic, it's busy and most of the time there is nowhere to sit. But the food still hits the spot, came promptly and still stayed warm on my hike from terminal C to A. I went for the two patty classic and it was great. Just what I needed for my stopover. A gem amongst the rough of other food outlets.

There were approximately 8 employees behind the counter working when my wife and I got a couple of burgers. Somehow the order still took forever. There was only one person in like in front of us, so it was not a busy time of day. They also got my order incorrect. The pricing obviously is high that’s because it’s in the airport you can’t change that. Food quality was about on par with other shake shacks which is pretty good.