Shake Shack Jersey City

This shake shack may have been the worse shake shack of all shake shacks I've ever been to -- & I'm only writing this review since my boyfriend went to grab us something & he had the same experience I had. I was giving the place the benefit of the doubt, as the first time I went it was fairly new & testing it's waters. It's not new anymore, & it does not seem to show any improvement. The lack of energy/care/devotion/basic manners of the employees is considerably questionable. Their overall service was horrible & it shows they do not care one bit. They speak loudly with personal drama & with such detail as if there are no customers in sight. It's disgusting to think that any of that is okay... no consideration what so ever. As far as the food portion of this complaint... My boyfriends shake was great, he loved it. As for me, my cheese fries were horrible & couldn't even eat it & I absolutely LOVE fries from this business. They were cold. I can handle not fresh -- but it was to the point that they were not tasty & the cheese looked weird. Perhaps it was running out? He explained -- apparently they were scooping the cheese w a cup. He also stated that one of the employees face mask was hanging off his head... Lastly, it would just be nice to feel welcomed & not feel like a bother when walking into a business where you spend over $20 for a fast-food MEAL. Because let's face it -- it's not a cheap. We are paying for quality food items & should not be treated as such.

I had a great experience at Shake Shack today thanks to David’s outstanding service. I was waiting in line to order at the kiosk when he kindly approached me and offered to take my order directly at the register. Not only did he take care of everything with a smile, but he also brought the tray to my table and checked in to see if I needed anything else. In today’s world, it’s rare to find people who are genuinely friendly and willing to go the extra mile to make a difference. David truly made my visit memorable. thank you!

The crew here is really good, welcoming and professional. Food consistently comes out fresh but they are willing to help if you feel any other way. Thank you taalib and scarlet for making the experience nice at shake shack🫡.

Visited the Shake Shack in Jersey City recently and had a great experience overall. The staff was friendly, service was quick, and the space was clean with a relaxed vibe. I tried the Dubai Shake. It’s sweet but not overpowering, and the texture was smooth with a subtle crunch from pistachios. Definitely recommend it if you're looking for something unique beyond the usual vanilla or chocolate.

Place was ok and food tasty but a bit expensive and they won’t take your order in person anymore, making you go to those pads to order which can be a bit confusing to some. Nevertheless, enjoyed it

Food is good.the crew working there deserve better training. The girl was occupied chatting with another worker non stop. With my order sitting there over 5 minutes not been pick up. She finally check my order and realized that she forgot to making smoothie for me so I wait another 3 minutes . At last she didn’t give me a straw

I was having a rough day and just came from the pharmacy. I ordered a burger and the Oreo shake. My order didn’t even take that long to make. I was a bit frazzled and as I was looking for a place to sit I dropped the shake. The gentleman with the glasses and hat (David) told me not to worry about it and asked if I wanted it remade. I asked if I needed to pay. He asked management I believe and they allowed him to remake it. It’s been a rough day so I really appreciated the gesture and great customer service.

Tried the new Dubai Chocolate Shake today, - pretty disappointed. The texture was off, really watery and nothing like a shake. The chocolate didn’t even crack. Definitely not worth the money. Maybe it’s a QC issue at this location though—I’ve seen other people say it was good.

Pretty good burger . Thè ice tea was great. My first time eating. I will go again. I like the curly lettuce of the burger and the tomatoes were fresh and sliced great.

Oh god . I'm starting to hate when people ask me my opinion, but the shake shack in Jersey City really sucks. There's a couple people who work there. They're very aggressive, not nice, and seem to be on something. I've dined there twice and it's really scary how people still stay open after being such jerks . . The ones in the city are decent. I guess I'm tired of bad service and paying a lot of money.

Wow! This was such a good stop in Jersey City! Best burger in my opinion and the service was excellent. I love the ambiance.

Honestly, If I could give this 0 stars I would. After driving over 30 mins to this place I was refused service by manager Trevor AFTER I HAD PAID! My credit card was charged & when I showed him the charge on my phone he RUDELY told me to come back tomorrow for a refund. I have worked in food industry as a manager & I definitely was never trained to be this INCOMPETENT. Why would I drive back 30 mins just for a refund!? When it could've been done right there or my food was prepared. Manager showed zero concern to resolve the issue & instead got mad when he was called out on it! As I work nearby I was excited to make this one of my new lunch spots & even do corporate catering with this shake shack but as my first visit was met with such DISGUST the manager has caused definetly a bent on the opportunity cost to the restaurant & from other people's experience this shake shack is deff going be an underperformer in quality & service especially if a manager like Trevor will be running the place.