Shake Shack Jersey City

Why is it soo cold in this shake shack.. 3 thermostats at 69 degrees OMFG. It's 38 degrees outside. Are u serious.. I guess the owner don't want to pay for heat.. Unbelievable... Not coming back to this raggedy shake shack,, My damn coke soda was flat workers gave me attitude. I guess they don't want ppl to dine in.. It's also dirty. They need to clean up. The owner needs to do better. Please don't come to this shake shack in downtown jersey city. Run please run..

It’s a 29 burgers order. Had such an amazing experience at Shake Shack! Everyone on the team was super friendly, patient, and attentive — they handled my large order with great care. Special thanks to Shakea, who coordinated everything so smoothly and made sure I received all my burgers right on time. Truly appreciate the great teamwork and positive energy. You guys made my day!

This shake shack may have been the worse shake shack of all shake shacks I've ever been to -- & I'm only writing this review since my boyfriend went to grab us something & he had the same experience I had. I was giving the place the benefit of the doubt, as the first time I went it was fairly new & testing it's waters. It's not new anymore, & it does not seem to show any improvement. The lack of energy/care/devotion/basic manners of the employees is considerably questionable. Their overall service was horrible & it shows they do not care one bit. They speak loudly with personal drama & with such detail as if there are no customers in sight. It's disgusting to think that any of that is okay... no consideration what so ever. As far as the food portion of this complaint... My boyfriends shake was great, he loved it. As for me, my cheese fries were horrible & couldn't even eat it & I absolutely LOVE fries from this business. They were cold. I can handle not fresh -- but it was to the point that they were not tasty & the cheese looked weird. Perhaps it was running out? He explained -- apparently they were scooping the cheese w a cup. He also stated that one of the employees face mask was hanging off his head... Lastly, it would just be nice to feel welcomed & not feel like a bother when walking into a business where you spend over $20 for a fast-food MEAL. Because let's face it -- it's not a cheap. We are paying for quality food items & should not be treated as such.

I had a great experience at Shake Shack today thanks to David’s outstanding service. I was waiting in line to order at the kiosk when he kindly approached me and offered to take my order directly at the register. Not only did he take care of everything with a smile, but he also brought the tray to my table and checked in to see if I needed anything else. In today’s world, it’s rare to find people who are genuinely friendly and willing to go the extra mile to make a difference. David truly made my visit memorable. thank you!

The crew here is really good, welcoming and professional. Food consistently comes out fresh but they are willing to help if you feel any other way. Thank you taalib and scarlet for making the experience nice at shake shack🫡.

Visited the Shake Shack in Jersey City recently and had a great experience overall. The staff was friendly, service was quick, and the space was clean with a relaxed vibe. I tried the Dubai Shake. It’s sweet but not overpowering, and the texture was smooth with a subtle crunch from pistachios. Definitely recommend it if you're looking for something unique beyond the usual vanilla or chocolate.

I’ve never had such an infuriating experience at a Shake Shack. My order (and another customer’s order) were clearly finished and sitting on the pickup rack, yet we were left standing there for nearly 10 minutes while the employee at the counter chose to casually chat with coworkers in the back instead of doing her job. She didn’t acknowledge us, didn’t check the rack, didn’t say a single word—just completely ignored the people waiting right in front of her. It was unbelievably frustrating and felt like customer service was the absolute last priority here. If this is the level of “service” this location thinks is acceptable, I won’t be returning. There are too many other places that actually respect their customers’ time.

Horrible horrible horrible experience My husband and I came to this place on 1/4/25 around 6-7 we ordered and sat there waiting for about 30 mins and you would think when they notice everyone else is getting there food except us they would come over to ask us something……..NOT.When I finally went up to the front it took them about 10 mins to tell me they have to make my food mind you before I could say something the young lady walked away from me at that point I wanted a refund because one thing I hate is horrible customer service. Let’s talk about the supervisor she has no leadership skills,my husband explained to her something must have happened on their end because we placed the order on the kiosk and the first thing she said was “our end” also “we have people coming in and out of here all the time so I don’t know what happened” with an attitude not even I’m sorry this happened how can I make this right, no problem solving skills.My husband is the one that asked her how can we make this right. The only two people that was nice to us was the two guys at the front so shout out to them and we still don’t know what happened to our order That was my first and last time visiting this location just horrible

Pretty good burger . Thè ice tea was great. My first time eating. I will go again. I like the curly lettuce of the burger and the tomatoes were fresh and sliced great.

Oh god . I'm starting to hate when people ask me my opinion, but the shake shack in Jersey City really sucks. There's a couple people who work there. They're very aggressive, not nice, and seem to be on something. I've dined there twice and it's really scary how people still stay open after being such jerks . . The ones in the city are decent. I guess I'm tired of bad service and paying a lot of money.

Wow! This was such a good stop in Jersey City! Best burger in my opinion and the service was excellent. I love the ambiance.

Honestly, If I could give this 0 stars I would. After driving over 30 mins to this place I was refused service by manager Trevor AFTER I HAD PAID! My credit card was charged & when I showed him the charge on my phone he RUDELY told me to come back tomorrow for a refund. I have worked in food industry as a manager & I definitely was never trained to be this INCOMPETENT. Why would I drive back 30 mins just for a refund!? When it could've been done right there or my food was prepared. Manager showed zero concern to resolve the issue & instead got mad when he was called out on it! As I work nearby I was excited to make this one of my new lunch spots & even do corporate catering with this shake shack but as my first visit was met with such DISGUST the manager has caused definetly a bent on the opportunity cost to the restaurant & from other people's experience this shake shack is deff going be an underperformer in quality & service especially if a manager like Trevor will be running the place.