Mike D.
Yelp
It pains me to write this, but customers beware of this location especially if you have something specific on the menu in mind. I walked by the other day and saw their advertisement for a new bourbon bacon cheddar burger (photo below), which says sneak peek, in itself is ambiguous AF. Does that mean it's coming in the future at some point...I feel like I'm in a movie when the previews are showing with this terminology. Moving on....
Ok, so I am leaving work this evening, and walk by and decide I am going to ask. I ask the person at the counter if they have this, and she confirms with the manager that indeed they do. OK! Great! Mind you, there is no one in line to order, well, actually they have you order on the kiosk in you're paying with a CC. I go outside to call my gf and get her order and I am back within literally 45 seconds, and no one has come in to order in between because I am standing right out front.
I go back to order and for heavens sake, they're suddenly out of this burger, yet the sign is still sitting outside. Ok, I get it, but not really. I'll get the shake stack instead and garlic truffle fries. "Sorry, we are out of garlic truffle fries." Ok, I'll get the bacon cheddar fries (SOS). "Sorry, we're out of the bacon cheddar fries." Cheddar fries!??? "Nope." You've gotta be kidding me.
Dude, you have twenty items on your menu, the GD inventory manager needs to be fired yesterday. If there is absolutely anything missing, and/or wrong with my order when I get home to eat it, believe you me, I am coming right back to take away another star. I hate giving shitty reviews, but honestly, I will NEVER be back to this shake shack.
These must be franchised because Del Mar is great!