Shake Shack Marina Del Rey

I have been to countless locations over the years and would say this MDR one is one of my very favorites. The staff is especially very friendly and even when there is a line the order never takes very long. One of my favorite things about this chain is how often they change up their seasonal items so I was excited to stop in yesterday to try some of their limited run items. It’s located in a shopping mall so there is plenty of free parking all around. It’s also in a less busy part of Los Angeles so it’s never quite as crowded as some of the more central locations. Inside is very large, there are plenty of tables to dine in, but I always choose to grab to go. I also love how there are many kiosks as you enter so you can pretty much place your order as soon as you arrive. The seasonal items I tried were the French Onion Soup Burger, which I thought was fantastic. I am an onion and Gruyère fan so seeing that combo was an no-brainer. I also tried the Banana Pudding Shake, which I have had before, and loved. It had vanilla wafer crumbles on top and just was honestly delicious. I also tried the Parmesan Garlic Fries to mix it up and thought they were great as well. I would suggest ordering a side of cheese and mixing that for another great combo. I would recommend and will be back again many times in the future.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Shake Shack (Marina Waterway) I had such a great experience at this Shake Shack thanks to Jess! From the moment we arrived, he greeted us with a warm smile and made us feel immediately welcome. He even cleaned our table promptly so we could sit comfortably, and throughout our meal he checked in to make sure we had everything we needed. Jess went above and beyond—offering to refill our drinks, making sure we were satisfied, and treating us with genuine kindness the entire time. It’s rare to find someone so customer-oriented and attentive. His service truly made our visit exceptional. Thank you, Jess, for making our experience wonderful! We’ll definitely be coming back. 🙌🍔✨

During those chicken sandwich wars how was Shake Shack not in the conversation? The chicken sandwich here is really good. It’s not all just breading with a good size chicken in the sandwich. Their new Korean style fried chicken was great and should be a must try during its promotional run. This place may be more known for its burgers as it should but their chicken sandwiches are on the same level.

I have been here a few times. we had really good meal and great time. If I wanna compare to in n out, very closely I put In n Out above Shake Shack but to be honest this is really good too. This branch had nice atmosphere inside. I like their self ordering system on the tablet

Had what was one of the best burgers ever. Got the Shack Stack... WOW! Fries were perfect and crisp but not over done. Had a strawberry milk shake and it did NOT disappoint! Very satisfied with everything we ordered for the value of a higher priced burger joint.

Shake Shack is an excellent Burger and chicken sandwich spot with this spot being a great example of the chain. I just ordered a smoke shack double in. Lettuce wrap with chicken bites. Also ordered a side of nacho cheese, mayo and honey mustard. Overall lunch was good, the setup seems to be more kiosk style because it’s presented at the front. Not a fan of this setup but it’s somewhat efficient and you can’t really rate customer service. I’d definitely come back again and try their other menu items.

Went here last week it was very clean the staff were nice and the food was great I totally recommend the bacon burger and cheesy fries they are delicious. The food came in about 8-15 minutes and it tasted great. , would definitely recommend this place.

Its down by the marina and its no different than a spin off of in and out. Slight difference Shak3 Shack can sell beer.. I ate at this marina del Rey location. I would expect high standards in service quality and I think you get the point. Anyways, I had a hard time getting to the place just because of the freaking parking lot and entitled drivers as well as people. Im sorry the area may be a nicer choice of living, but you don't get entitlement rights!! Please come down off the cloud and see the world in the perfect lens of reality! Need not dive deeper but in hopes you understand the underlying effect before entering the establishment. I finally walked into this place after the charades I played in the parking lot, I looked up and around trying to grasp the setting and I was not to enthusiastic about the building the company the atmosphere tone. It was a basic blahhh feeling that overcame me and my smile went from lively to dull. I said to myself, "ahhh chop it up for a loss and regroup!!" I did that and was kind of catching a freestyle but dress to impress want to throw it in others face vibe. That was the second time which sucks because the shake shack in Santa Monica kicks ass with a chill vibe and friendly workers and manager too. This location is very different and maybe there is a a work atmosphere that mimics the attitude of snootyness, entitled, and judgmental, because this vibe is exactly how it was.... The reality of it all- this establishment is like a crossover with cars. Cars are wanting to be suv's. Think about it (my goal is not to offend shake shack at all i really like the products), if businesses mold and shape societal views and people's perspectives i guess its doing it with this particular shake shack. Back to the experience as to why I am providinng the stars and babbling review. .. This location in marina del Rey did not have one clean table to sit at and there were a few table with people. Cleanliness is key, and if there are dirty tables imagine what the restroom looks like.... there were a lot of employees too but i guess the importance was focused on talking and gossiping because it wasnt too busy and there wasnt a drive thru. One can assume some employees were to caught up in their own personal conversations to notice the dining area. After all you have to use the dining area to get to the bathroom, so this is definitely a hygienic and sanitary issue if people broke this down, but does anyone actually care to think about these issues or wait for the next person to say what you were already thinking. Next--- the food----- Food is good although it was too oily t his last time and I swear everything shrunk in size because the hamburgers are now half the size of what they used to be but almost 2xs the amount. I think it is fair to state I did not have a good experience and I want to keep it like that because the shake shack really is a cool neat little corporate hamburger stand. The first of its kind/just kidding... Overall the experience i expected based on previous experience with surrounding shake shacks was a great positive experience; however; this one left a sour taste in my mouth to which I will not order from here again. It was way to much work just getting to this place and then to walk in to an unsanitary establishment after seeing every table was dirty or maybe a toddler cleaned the tables. There are child labor laws in violation if toddlers are bussing tables 🤣🤣.

I have been to countless locations over the years and would say this MDR one is one of my very favorites. The staff is especially very friendly and even when there is a line the order never takes very long. One of my favorite things about this chain is how often they change up their seasonal items so I was excited to stop in yesterday to try some of their limited run items. It's located in a shopping mall so there is plenty of free parking all around. It's also in a less busy part of Los Angeles so it's never quite as crowded as some of the more central locations. Inside is very large, there are plenty of tables to dine in, but I always choose to grab to go. I also love how there are many kiosks as you enter so you can pretty much place your order as soon as you arrive. The seasonal items I tried were the French Onion Soup Burger, which I thought was fantastic. I am an onion and Gruyère fan so seeing that combo was an no-brainer. I also tried the Banana Pudding Shake, which I have had before, and loved. It had vanilla wafer crumbles on top and just was honestly delicious. I also tried the Parmesan Garlic Fries to mix it up and thought they were great as well. I would suggest ordering a side of cheese and mixing that for another great combo. I would recommend and will be back again many times in the future.

Great place to go! Nice people work there . Jasmine and Gerry great managers. The food is delicious! My second time. We will be back. Thanku.

I think the shake shack chicken sandwich is actually better than their burger. It comes with a delicious herb aioli. Shake shack is like an elevated chick-fil-a but still casual. Ordering is self-serve but they bring your food to your table.

Not only were we delighted by the low prices and the maximum of food we got but we also were treated incredibly well by one of the employees - a kind young man. It felt like being at an upscale fine dining establishment! Thank you Shake Shack MDR. A perfect way to end my perfect day

Quick, tasty, not at all healthy lol (unless you get the veggie burger wrapped in lettuce). But darn good. The Hawaiian bread burger buns are key. A little sweet, super soft combo makes great balance for the savory burgers. Got the new truffle burger, got a single and should've gotten a double bc the onion rings cheese and sauce overpowers the single burger patty. So you need the second party for more meat to "stuff" ratio. It would've been perfect with two patties. Not sure this burger will work wrapped in lettuce as the truffle sauce oozes out of the bread which should be soaking it up. It's really tasty. Well done Team Shake Shack! The Parmesan fries are good as well but they should not salt them bc the Parmesan already is salty. I like Shake Shack bc it's one step above InnOut with a bit more variety while still being simple. And I love that when they did add a burger they went all in and top notch. Service was great. Really nice people attentive and cleaning constantly. I think the boss was there so that may have contributed to the attentiveness lol. At 4pm it was pretty empty but I imagine mid day and evenings or weekends it's not. Tons of parking in the front or back or side lots. Bathroom which is nice. A good balance of quality and no frills/ease. I'll be back!

Pretty good-- open late! Everything is so boring here in marina closing at 8 pm. so this place isn't bad for a later meal.

I got the new avocado bacon chicken sandwich and it was great. I love adding tomato's and onions to it. I actually prefer the chicken sandwiches from shake shack over their burgers. The service was a kiosk buy the food came quick. They have indoor and outdoor seating perfect for a sunny day. Would come back for a quick lunch! Lots of seats indoors and can shop the mall afterwards too!

I went straight to the counter because I always do the tablets wrong and I had a gift card. Really nice guy was in training and didn't know how to do it so a manager stepped in to help and I was able to complete my order. I noticed other people were given table number stands but I didn't so I stood, and then sat, next to the counter. Luckily, the same guy brought my food to me. He also kept checking on me to make sure that I had whatever I needed. It was nice and clean inside, but it also wasn't very busy. I had a hotdog, French fries, and lemonade. All three were really good and met my expectations. I'll be going back.

Shake Shack had the most amazing food, I will always eat here! The vibes are immaculate!

I don't usually go to Shake Shack, but I stopped by recently and had a great experience! I'm usually all about the burgers, but the staff was super friendly and recommended the chicken sandwich. I was hesitant, especially since I'm very sensitive to any kind of low-quality ingredients--bad food can give me an instant reaction. When I saw the fried chicken and the white ShackSauce, I told my husband, 'Oh no, in half an hour, I'm going to regret this.' But I gave it a try, and not only was the sandwich delicious, but I had absolutely no reaction at all! It was clear to me they use high-quality ingredients because I felt great afterward, which for me is rare. The staff was wonderful, and the restaurant was clean and welcoming. For anyone with a sensitive stomach, I can say Shake Shack is definitely worth trying!

Amazing consistent customer service by Sheldon. He's always so polite and courteous to our family. Makes our family trips to dine-in so enjoyable.

Cookies & Cream Milk Shake 3 Oreo flavor, not too sweet Ambience 3 Very long line outside the door

Tried their burger surprisingly very delicious. Also their water is extremely refreshing. Cannot wait to have the fries.

I had stopped in to the Shake Shack in Marina Del Rey after a long day out in the ocean with a couple of friends. We were looking for something to eat and we all decided that Shake Shack would be the best option because we didn't want to have to head back home which was another 45 minutes away. We ordered at the iPad kiosks up in front and everything was very easy and painless. I really liked how the beverages were self-service. It made it easy because I was really thirsty and didn't have to ask for refills. I'm big fan of their burgers here too. If you've never been here before the burgers aren't the biggest but the taste is spot on and you can taste the ingredients. The fries are just okay but you can't have burgers without fries. The store was pretty big and we had a great time here. There were tons of parking around in this area because it's towards one of the corners of this plaza. The team working here was also very nice and friendly!

First time for the taste buds to experience this establishment. The location has two ways to place your order inside of the restaurant. The traditional cashier experience or kiosk that takes card or mobile payment. The staff here were very friendly and attentive to our needs. Honestly I was a little shocked that the staff offered to refill my beverage. The parking here can be stressful because it shares the lot amongst several businesses, so plan accordingly. The location itself has a nice modern and laid back vibe. The food was tasty and I definitely recommend the cheese fries.

Shake shack is great on the flavors! A bit pricier in my opinion, but still good. We stopped by Shake Shack for a quick appetizer (of burgers :P) before we were going to eat at Sugarfish. Order on the kiosk. We each got a burger and shared a fry. Burgers and fries all taste great! I do still prefer In N Out based on the value, but it is a good change up :) Food did take a while to come out for no reason. Maybe took close to 20 min in the early afternoon. Parking in the plaza. Follow the adventure @shoyuthebest on IG!

it's chocolate peppermint shake season! One of my favorites at shake shack. I stop by and get my fix when i'm the local area as there isn't one up in simi area . He had the shack chicken sandwich kiwi lime and we shared the geese fries w ranch . Guilty pleasures for sure!

I've been going to The Marina Del Rey Area and enjoying looking at the boats and eating at the restaurants for many years. The bike path along Bayona creek to go south down towards Torrance beach is excellent and has a great view. This is the largest man-made marina in the world! If you like the ocean, I am Marina, restaurants music on Sundays this is your go to spot

Very simple for All Shake Shack locations: STOP using CUSTARD in your shakes and use REAL ICE CREAM!!!! This "product" is a fraud, a FAKE!!!! I have never been a customer and knowing this, now, I won't be while this bamboozlery of customers goes on!!!!!! Make REAL ICE cream shakes or shut this place down permanently!!!!!

There is a meme about yelp, and people jumping on to share their frustrations only when things go wrong. This is the opposite of that. I wanted to share a story about a manager, going above, and beyond when he didn't have to, and making my day a lot easier. I ordered from the shake shack to go, and to pick up in my car, but I accidentally pressed an hour later than I arrived. There was no way for the manager to successfully look up my order and expedite it. There were also several other customers in the store, and people waiting in line. He instead took the time to fire my order on the fly, and get me what I needed as soon as possible, just because I asked (nicely). They were super nice about it, and didn't make me feel like an inconvenience. 10 out of 10 service. Also shake shack is really good.

Sending a big shout out to the crew at MDR Shake Shack. Stopped by for a pick-up order today, and in spite of a small mixup, everyone was so friendly and eager to make everything as great as possible I left feeling very impressed at how important their customers are to them. Great stuff. In addition, everything tasted great. I love the burgers, and this one - a double Smoke Shack - was perfect. Fries were crisp and delicious. Top marks to this Shack, and thanks for the excellent service!

Not all shake shacks are made the same, and this one is a lot better than the culver city and Santa Monica counterparts. There are plenty of staff at this location and the store is massive so tons of seating. The burger was a lot better this time. I still don't like the amount of grease/lard used, but taste was WAY better than other locations. Fries were fresh and cheese was goey and melty (it was dry at other location) Recommend it!

I never have their burgers, but the place was highly recommended by my daughter who lives in the area. I am here visiting from Hawaii. We ordered a Shroom Burger, black Truffle Parmesan fries, regular fries, a Black Truffle Burger and a shack burger. The black truffle sauce has an interesting flavor, very good, but I did not think it tasted like real truffles. Nothing like eating shaved truffles in French restaurants in Tahiti. I must say, the burgers were good, but were small, I could have eaten two or three, haha. There is nothing special about the fries except for the sauce we used to dip them in. I will definitely recommend this to my friends in Hawaii, my family in Tahiti, and will return with my family that are joining us for Christmas!this time I will make sure that I order two burgers for myself. My daughter who does not like mushroom, loved her Shroom burger, the mushroom was cook perfectly, crispy outside and juicy inside!

Have only been to shake shack twice and what really stood out to me is their portobello mushroom burger. The mushroom is filled with cheese & pairs perfectly with the burger, veggies, and sauce. Other than that, I haven't really tried their other items but would like to some day. The food comes out within 10 minutes (service) and inside of the restaurant, I would say it's pretty clean for the most part. Would love to try a custard or shake next time I'm near shake shack!

this review is strictly for kara, who took my order today. i rarely come to shake shack but i decided to try their hot dog and was disappointed they didn't have relish or grilled onions. kara was so sweet and attentive, answering the questions i had about my order and provided me with excellent customer service. it stuck out so much that i just had to write a review for her. she is an asset to shake shack and will be an asset at any company lucky enough to have her. THANK YOU, KARA : )

Delicious burger. I added the chopped peppers and kicked it up a notch. The single is small but enough for me. Very tasty. I ordered online, was ready when I arrived. Service was lovely. This location is clean and friendly. I liked the ease of the online ordering platform and the option to order on touchscreens when you walk in. I didn't get fries or a shake or custard today. I've tried them all before and they are quite good. Although I don't usually love crinkle cut fries, the fries here are an exception. Top them with or dip in the cheese sauce for a double win.

I had shake shack for the first time in NYC in 2012. Before it ever dared show its face on the West Coast, much less, in LA. I wasn't impressed when I had it in NYC. When the first LA shake shack opened up in WeHo in 216 i decided to give it a second try and hot explosive diarrhea lol (sorry for the TMI) I had for a third time the following year at the airport because im y food options were very limited obviously. Well I guess third times a charm because after that I was hooked. From then on it never disappointed me again. It's always a good idea and always hits the spot. Who can say no to a Martin's potato roll? My go to is the regular shack burger with fries and a 50/50 (Arnold Palmer) the shack stack with the added fried portobello mushroom is great too if you're a bit hungrier. Their grilled cheese is legit and cheese fries are always a good idea. Not a fan of the chicken sándwich really but I'll give it another try one day. They recently expanded their menu a ton. I've yet to try anyhting new- recommend sticking with the OG classics.

Was in the mood for a hot dog. Hot dog spots are not easy to find anymore so I went to Shake Shack. What a disappointment! I got a couple of hot dogs that were so overcooked and chewy that I had to throw them out! Stick to the burgers, Shake Shack. Drop the hot dogs from the menu. Never again!

talk about screwing up a hamburger joint they found a way to do it between automatic kiosks, average food, and OK service when you can find it. for me, it's a one and a done so long shake shack .

This is one of my regular stops whenever I'm around LAX! The service is outstanding and employees are always stopping by to check in on you! I always enjoy getting their seasonal shakes and I've never been disappointed. I like getting the chicken bites, but I do wish they were a bit larger. The cheese fries are always a solid choice as well!

Firstly, it is so convenient to order here, including customizations, and the service is wonderful across the board. The decor is very fun, and overall a very chic place that does a good job of fitting a lot of tables without feeling too crowded or getting too loud. This is a big enough chain that I don't know that you need me to even talk about the food, but I do really like it. As a recent vegetarian, the Shroomburger is solid (and before I was vegetarian, I still loved the Shackstack). I wish there were more vegetarian options, and that the Hot Ones partnership sauce was available on the Shroomburger, but even without that I still come here plenty often. The shakes are fantastic too-- it's right in the name!

So disappointed - an expensive small, very bland bbq bacon burger - more like a slider - where's the beef?? regular fries were not memorable - and a small coke - $25? Maybe they overcharged and underserved?Should I take the slight personally??

Too expensive and too small of a hamburger - like a child's portion. Not a distinct taste - needs salt & pepper & garlic salt. Nothing unique.

I'd like to start by saying it was my first time going into the marina del Rey location. I work nearby and accidentally placed my order in the wrong location. but I went in the employee taking and handling the orders was very helpful and helped with my order. Let me say it was the best burger I've had, the truffle burger. I definitely will be back.

It was close to closing when I arrived. I sat down to a dirty table and politely asked the guy at the counter (he was cleaning the milkshake container) to have someone come clean the table. He took a napkin and water and wiped the table down and did not dry it. I had to get more napkins and dry the table. After wetting down the table, he went to close the entrance door which a customer had left open. He then proceeded to finish cleaning the milkshake fountain. I watched him move from station to station without changing his gloves. That being said I did not want him touching my order with his dirty gloves so I waited at the counter for my order. When it was finished I quickly asked the woman to give it to me. He actually asked her why she gave it to me as that was his job. Shake Shack, please teach your employees how to handle food properly. No one should be cleaning , closing doors and touching food items with the same gloves! Other than that the burger was good.

Had the 'Shroom burger for the first time, and it's delish! Breaded and deep fried and stuffed with melted Muenster and cheddar cheeses on a delicious potato roll bun... mm mm good! So tasty and definitely not healthy, haha. The bacon cheese fries got a bit cold by the time I ate them, but I still liked the thick, crinkle cut potatoes. The strawberry milkshake with malt added was the bomb! So creamy and delicious--just like eating liquid ice cream. The unsweetened iced tea cut the sweetness of the sugary lemonade in the Fifty/Fifty. Quite busy on Monday at lunchtime, but definitely worth the wait for a decadent treat.

Most of the staff is rude and look like they do not want to be here. The music is too loud. The fries were cold. I gave one star because the burger was hot and fresh. In and Out is way better in my opinion!

y'all let me tell yall something for real. i'm kinda drunk rn but in serious about this. I can here and ordered a double cheeseburger which will be good! but... I ordered this on a computer confused af and then had to pay confused af and there was no customer service. then the ai asked me to leave tip! I put 0% bc I had to do it all myself. is that wrong?? idk just took so long to order a cheeseburger. I just want a cheeseburger. but also good bc I don't have to tip so cheaper? what do y'all think? lol

Shake shack is one of the restaurants you know what your favorite meal is. I normally order the burger so this time I ordered the chicken sandwich with fries. This is during the pandemic so it was take out only. I do believe that they have to much packaging. The sandwich and the fries come in a box, the sandwich could have just been wrapped and the fries in a bag. The chicken sandwich was good and it has a good flavor. I fries were a little off this time. Most times the fries are great. They do have seating outside and we sat there. The parking lot is easy to find a spot and getting out is easy.

Taking my lil bro and my sissy in law and my dad Lift up to its name Will come back - for sure!!!

It's clean very peaceful and quite and there is a TV for sports viewing pleasure. I never know SS had chicken till recently. Not too shabby Shake Shack! #HappySaturday [best as we all close out the remaining 3 months of the year! Thanks Shack - great service too ~

We ordered for curb-side pickup and it was all nicely packaged. Timely prepared and delicious! I had not been here for a very long time. I am glad we ordered because it just reminded me how good their food is. I had their coffee shake and it was DELICiOUS! Their burger with the mushroom is definitively something I highly recommend. I will be back soon.

Looking for a quick and inexpensive bite to eat in MDR? Well, here you go! This is especially true if you're looking for something familiar and is most likely close to your home. You know, home away from home? Their french fry options are surprisingly good here!

VERY efficient and friendly service! Especially during the pandemic, it is nice to interact with happy people working despite everything going on. There was even a point where one of the staff members offered to tell us jokes while we waited for our food outside and social distancing. 3 stars however for the Cherry Blossom Lemonade. The flavor of the lemonade is sweet and tangy as it should be, but the floral cherry blossom doesn't come out as much as I would have hoped... If you told me it was just regular lemonade, I would believe you! Not something I would order again. It's also not baby pink as advertised! Sad, but the great friendly service prevents me from giving them less stars.

It's really dangerous that we have this across the street. As a New Yorker, I'm a long time fan of Shake Shack but I must say their recent Black Truffle burger is their best burger ever! Really hope they make it part of their regular menu.

I've had shake shack a few times before, but my review is mainly based on: the burger I ordered, as well as the cost. This was my first time ordering the Shake Stack after a lot of recommendations from friends to try this over the regular shake shack burger. My first few bites were good, but eventually, the mushroom taste just got a bit overpowering. As someone that loves mushrooms, I thought it was just a bit too much along with the meat patty. I also ordered fries and a strawberry shake, and my total came out close to $22. $22 just feels extremely high for (essentially) fast food, and while the food was good, it's hard to justify spending this much on a quick lunch. All in all, if I were to come here again, I'd stick to just ordering a regular burger (and probably opt for no shake - it was pretty small for the price anyway).

This place is a major rip off and I assume the other outlets are as well. The hamburgers are mediocre at best. You can get them at McDonald's or Wendy's, overpriced milkshake sodas everything is out of whack. Apparently they're paying for real estate there and the prices are just stupid. Do yourself a favor and keep out of this place. It is absolutely a major rip off with less than mediocre food. Never again.

The burgers and the fries are really good And the drink The service is pretty quick

Was paddle boarding at Mother's beach and came here after since it was about a mile or two away. It's in the same shopping center as Ralph's and Amazon Book Store and Sephora. Parking lot is pretty full, but you should be able to find parking towards the back on the left side of the shack. Walked in and there was plenty of seating. I ordered using one of the IPads on the side and found that to be quick and easy. The employees were very nice and attentive and brought my food to us and checked to see if we needed a refill on our drinks or extra napkins etc. Burgers were tasty, but I'm always going to rank In-N-Out number one when it comes to burgers. I liked the crinkle cut fries and thought it was a solid 4 out of 5 stars for food and taste and 5 out of 5 for service and cleanliness. Strawberry shake was good and filling and we tried the vanilla coke shake and thought it was just ok. Definitely stop here if you're hungry!