Shake Shack Menlo Park

Shake Shack is one of the best fast food chain restaurants there is. From the excelllent options, Smokehouse burger is a favorite, along with chicken bites. My husband had a birthday last month, and he missed the free shake promo. Theresa, the manager, was very accommodating and presented John with a ‘free shake’. That was stellar! It’s a great shake!

I came to this restaurant based on reviews they had good reviews so I came. I travel for work and always seen these Shake Shacks all over but never stopped. Carlos was the person who took my order, he was nice and kind very friendly. My food was fresh and good like I asked. Extra Crispy Chicken and Fries. The atmosphere was clean and peaceful. I definitely recommend this place 👌👍🏾

Great Shake Shack location, conveniently located by the Menlo Park Mall and off Route #1 . Strangely there is only one small entrance to enter the parking lot , a big miss to have no direct access from Route #1 as the parking lot can get bottled up. Otherwise the location is very well constructed with plenty of outdoor seating and nice lighting through out the restaurant. Food has been consistently good. Wouldn't recommend the gluten free bun unless you have no choice. The bun tasted dried out and tough. Tried the Truffle Burger and the savory taste was off the charts. Very good umami !! Yummy ! Definitely recommend the truffle burger while they still serve it. Good spot to grab a quick burger and fries.

A modern trendy smash burger joint with decent food and pricey drinks. The self serve kiosk asks for a table number but failed to provide table tent numbers to choose from. The food was good and service was longer than expected but acknowledged as my meal was made fresh and hot.

Tasty burger, I ordered the black truffle cheeseburger which had crispy fried onions on it. Burger was cooked perfectly. Fries were a little well done for my liking but that's just personal preference. The half lemonade half iced tea was tasty but had about 3 ice cubes in it so my drink was warm. They have free self-serve triple filtered water and the option for gluten free buns which is nice for those with Celiac. Outdoor seating is available.

This has been the cleanest and most friendly Shake Shack that I have ever been to. The team members here were all very helpful when my guest and I had questions about the menu, they were very knowledgeable and recommended the right burger for our tastings. Kudos to our cashier "Jessica D." For helping us out. I will definitely recommend this specific Shake Shack to my friends and family, along with making sure I come back for all my future burger needs 😎.

We are fan of Shake Shack, Shroom Burger and Chicken sandwich but since pandemic the quality and quantity was not great as before Shake Shack’s ’Shroom Burger and Chicken Shack sandwich cater to different cravings, but both offer high-quality ingredients and bold flavors. Here’s a review of each: ’Shroom Burger This is Shake Shack’s vegetarian option, but even meat lovers might enjoy it. Instead of a plant-based patty, it features a crispy-fried portobello mushroom filled with melted Muenster and cheddar cheese. The mushroom has a crunchy, golden crust, and when you bite into it, the molten cheese oozes out. It’s topped with lettuce, tomato, and ShackSauce on a soft potato bun. Pros: • Incredibly crispy and satisfying texture • Rich, gooey cheese filling • Great umami flavor Cons: • Can be greasy due to the fried mushroom • The cheese filling can get too hot and messy Chicken Shack Shake Shack’s take on the fried chicken sandwich is a crispy, buttermilk-marinated chicken breast topped with lettuce, pickles, and buttermilk herb mayo, all inside their signature potato bun. The chicken is juicy inside with a crunchy, well-seasoned coating. The mayo adds a creamy, tangy balance to the crispiness. Pros: • Crispy yet tender chicken • Buttermilk herb mayo enhances flavor • High-quality ingredients Cons: • Slightly small portion for the price • Could use more seasoning or spice for extra punch Verdict If you love cheese and mushrooms, the ’Shroom Burger is a must-try, but it’s quite rich. If you’re craving a crispy chicken sandwich with fresh flavors, the Chicken Shack delivers—though it’s not the most standout option in the crowded fried chicken sandwich space. Would you pick one over the other, or are you more of a ShackBurger fan?

This is my second time having Shake Shack but first time at this location. This location was clean, every table was spotless with no trash left behind. The floors were clean and not sticky, like some fast food restaurants. The Shake shack burger is one of the best, crispy edges on the outside and juicy on the inside. The fries are nice and crispy and perfectly seasoned. Next time I will try the vegetarian burger. Lastly, the staff were great, 4 different workers greeted me as I was coming and as I was leaving. Great customer service.

Visited the RT-1 Edison location across from Menlo Park Mall and tried the Avocado Bacon Burger. Ordering was easy with self-serve tablets or online. The burger was flavorful and very filling--I got the double, but a single would've been enough. Didn't order fries, but the burger alone was worth it. Definitely worth checking out if you haven't been!

I spent $75 at this shake shack today on a to go order. They didn't give us napkins or ketchup. Even though i specifically asked for a bunch of ketchup. I didn't ask for napkins cause i didn't think id have to ask for napkins. Come on now. $75 and you can't give me napkins and ketchup.

First time to this location . The entrance to this place is just wierd ! When you come from Rt1, you dont have a direct entry to the restaurant. You need to go all the way to the back and get onto this parking lot. Lots of parking outside . Love the lightings and outdoor seating . Lots of space inside to sit and dine. . I'm a big fan of strawberry shake .. as always loved it . Shack burger was also good . Can't complain the food here . Service can be better . It always takes a long time .. especially in this location , since it is very close to menlo mall and lots of them come and eat here . Gets crowded . Overall a good experience but can be better..

I enjoy eating at Shake Shack. They have delicious burgers. My favorite one to order is the Smoke Shack. This one is delicious with the bacon and chopped cherry peppers on it. That's my go-to item. I also tried their nuggets / chicken bites. They are pretty tasty as well. Overall, this is a high-quality fast food place. It's definitely better than other fast food competition places.

Probably my favorite Shake Shack in Jersey, since I can go grocery shopping at Hmart right after. For a busy location, this spot is fairly clean and they've yet to mess up my food order! Looks like ordering is only by Kiosks or Mobile app, which makes customizing some toppings a bit tricky, but the management and team members have been very helpful in ensuring my burgers are as tasty as possible.

In the mood for some good burger and cry on fat calories content later? Yes, you've come to the right spot! Came here on a Friday evening and it was packed. There's a very long line from cashiers/kiosk to the door. We were lucky to grab a table and then hop back on the line to place the orders. We had 3 shroom burgers and a chicken sandwich and fries. The shroom burger with melted cheese is delicious! The cheese is inside the shroom patty so each bite oozes out the cheese melt. Mmm yum! Tip: the trick to avoiding the long wait next time is to download their app and order directly on your phone and skip the line.

A bustling place with long wait times. I ordered off the app and it took 30 minutes to get my food. The place is clean, bright and parking is plentiful. The lot has only one entrance/exit though which is a little rough. I had a lettuce burger, fries and a drink. I love their fries. The burger was typical for them but tasted a bit mealy and over cooked. For smash burger fans, you'll like it. I'd say come for the shakes which are awesome, the shroom burger and fries. Order ahead to avoid wait times. But I'm not sure I'd be a regular. I've been to other locations and they aren't this backed up.

My friend and I got hungry, so we stopped by this location since it just recently opened. The staff: One staff member came up to us while we were using the self-ordering kiosk and greeted us. We saw one staff member that kept cleaning the same garbage can over and over again for half an hour. A manager/supervisor came over to us specifically and asked how everything came out tasted. I do not understand why they give us the numbers for the tables when we use the self-kiosk and they do not even bring us our food. Chicken Bites: This tasted very oily, and the chicken bites kept falling apart. Single Truffle Lettuce Wrap: My friend wanted no lettuce, but they still gave him lettuce anyways. This shows that the staff does not read the notes at all. French Fries: The french fries tasted a bit cold as if it has been sitting there for a while after frying it. Chicken Shack: This tasted a little odd compared to the other locations that we have been to. It does not taste the same and was a bit oily than usual. Overall: I think this location still needs more work with their food and service. They should work on the food so it should at least taste the same as the other locations.

One of the best spicy chicken sandwiches. Crispy, juicy, and the right amount of spice. Sandwich is stacked with coleslaw, pickles, and a toasted bun. You have the option to add bacon or avocado. Highly recommend.

Sometimes good sometimes not... staff is a turn off also I've been to other locations and I wish this one would maintain the same standards of cleanliness.

It was just MEH!!! But the cashier was very nice and welcoming to me my first and last visit. I was disappointed that the shakes were only available in small size. I like SMASH taste better too. Another great burger place offering great service. Wouldn't expect that. But both were great service.

Food was great, fries were a little salty for me though. Service was fast, and the location was convenient. Restaurant was clean and staff was friendly, plenty of parking as well!

YAY! This location finally accepts online ordering. The pick up process is not smooth sailing though. I had to wait 15 minutes past the time expected. But this isn't a fast food joint like BK, and truth be told, I was only going on this particular day to pick the free Shackburger that was gifted to me thanks to the TMobile Tuesdays app. So, presumably, the line of hungry patrons was probably more massive for that same reason that I was there.

The design is beautiful! Very industrial and modern. There's plenty of parking as it's in a small plaza right across from Menlo mall. Inside was very chaotic and I don't know if it's because they just opened but people were confused as to how to order ( Kiosk vs at the register). One of the Kiosk wasn't working so it caused the lines to be longer. We wished they had staff directing the flow of traffic more as it was really crowded. We ordered at the Kiosk and dinned in. We grabbed a buzzer but you still had to walk up past the long lines of people to actually get your food. The burger was good. But I wouldn't say it's better than smash burger. There was also some slight pink in my burger which I did not love. The fries were definitely not better than chic fil a or 5 guys to me. All in all if you're in the area I would say it's worth a try if you've never had shake shack before. All in all, I would want

If you know me, you know I'm a HUGE shake shack fan so I was ecstatic when I heard they were making one at Menlo Park. Fast forward to today, and I've been to this shake shack many times. Burgers are always juicy and delicious, fries are always hot and crisp, and shakes are always thick and creamy. Staff is always friendly and service is usually quite quick, even if there is a long line. I will continue to frequent this shake shack location many times in the years to come!

So my wife and I ordered off the app when we were about 15 mins away and waited about 20 mins once we arrived to get our food (2 burgers and a fry with a side of cheese) I know it's a new location and all. But the waiting time felt a bit excessive. The lettuce on the burger was wilted, but other than that everything else was great. The burger was great and so were the fries with the "Real" cheese sauce. Their counter has all their condiments (Including mustard!!!) try some mustard in your burger and tell me about it. Delicious !!!!!!! They also have nice cold courtesy water that looks like it's coming from a beer tap. Wish they had beer , I digress ... great visit outside of the longer than normal wait I would expect for this type of establishment, especially after ordering via the app, but maybe once the novelty of this place does out in the area the times will normalize.

Ok, today they redeemed themselves a lot. Corp reached out to me after my initial review and gave me $20 to use towards a web or mobile app order. Ironically they don't accept web orders at this location but I downloaded the app and was able to place my order to pick up. I think that may be the best way to go because when I got there, a lot of people were sitting around with sour puss faces waiting for their food I'd assume. But even my first visit there the wait wasn't that bad and it was super packed. Today I had the hot ones chicken sandwich and that sandwich lived up to the name. I even had the bacon cheese hot ones fries to match. Fortunately they put the sauce on the side because after eating the sandwich the fries would've prolly just been overkill on heat. Now let's break down this beautifully crispy chicken sandwich they blessed ya boi wit. It was fresh, had a nice season to it and the cheese was melted just right. Soft ass buns, pause, and was just the perfect bite. I wish it were bigger but it was indeed plump, so I can't really complain, just the glutinous American in me will. Let's not forget the bacon, oh no, we cannot forget the OVERLOAD of bacon provided. I mean every bite was accompanied with bacon, even after some slid off or I might've bit and extra big piece of bacon, there was still plenty left in da tank. The fries were hitting today too, almost as if they knew they were making em for me based on my last review, everything was hot, perfectly salted, and again HELLA BACON ON DECK! So as promised I said I'd give them another shot and I'm glad I did. I will definitely be goin back and hopefully will be given a reason to give them more stars. I'd go 3.5 if possible right now, but can't bless 'em with the 4 just yet based on my first encounter. Nonetheless can't wait to pop in again.

Good service. My son swears the chicken was dipped in butter and thinks it's heavenly. Really loud but also really busy.

100% Beef Smashed Burgers & Amazing crinkle cut French fries what's not to love. The price is a bit steep compared to other fast foods but your paying for the food quality. Even the cheese on the cheese fries was a good quality compared to other places. Music is a bit loud inside but if you've had a few drinks before I'm sure you won't mind. Bathrooms are clean & staff is hard working and caring. The manager walks around assuring each guests food was cooked to highest quality. Great place to eat!!

Home of my favorite burgers in the world! Never disappoints. I'm glad that this place is so close to home instead of traveling so far. I will be a continuing customer at this location!

First time here since it opened and so far they like to keep it cold, had to keep my winter jacket on for the dine in. While waiting on the food we saw an employee eating McDonald's fries in the back lol. Food is not bad, but not worth the wait in a cold dining area as I looked around all the customers have their jackets on Been all over in the states while in the military and tried a lot of shake shacks and I would rate this one as the lowest Sorry but you guys need to step up your game, doubt we will come back or find another one not as close or convenient Summertime is around the corner. Hopefully it will be better by then.

Fries were under salted, special burger (we got 2) were thrown together with 1 shallot on each and the truffle sauce entirely on one section of the patty. Shakes and ice cream were good.

probably falls right on habit burger on my list. you do wait forever at this location but the burger is still worth the wait

Decent burgers, but questionable staff. Cicelyn was very nasty for no reason. Ended up having to clean my own table. Carlos the manager did say that she would be spoken to, but her attitude just might've been enough to turn me off from this particular location. First and last time

This has to be the worst ShakeShack location. From entering the building there is no proper lines. Half of the people are on the order machines. The cashier is leaving the register to tell people to come order at the register. It is terrible. That's not the worst part. The worst part starts after placing your order. I waited exactly 55 minutes for two burgers and regular fries. This is a fast food rest. On top of that, the food was ice cold. Beef burger had become stiff. The cheese on the burger was hard again. When your order is ready, the associate calling your name doesnt have enough stamina to say your name loud enough. Why can't they just add a screen that shows your name when the order is ready? There is no concern from the associates to bring your food on time. I looked around and only one table was actually eating. No manager seemed present at the location. If there was a manager, they need to be fired asap. I am very dis-satisfied with this location. I can't believe I am saying this, maybe I should have walked across to the McDonalnds, And that is saying a lot because I hate McDonalds.

We love this place. There were some growing pains right after they opened, but all now seem to have been addressed. The wait was about 15 minutes. Not bad for a $95 order. Food was hot and delicious. Will definitely go back.

New clean location with a nice interior. The lights on the exterior look nice and help it stand out from the boring looking restaurants around it. The service is quick. The hot ones burger is pretty good. Not that spicy but the toppings are good. The shakes are pretty good, and they have seasonal shakes. The burger was around $9 and the shake was about $7 so it's pretty expensive.

3 stars just because it's shake shack. Came to shake shack a few days after their opening. Ordered a double shack burger and when I got home I realized they gave me something else. Real dissapointing as I don't eat spicy food and yet the burger I was given had a spicy sauce on it.