Shake Shack

We were connecting through BNA and I decided to get some food. I saw Shake Shack and decided to try it out, as I've never been to one. It was okay... I got a pretty standard sausage, egg, and cheese sandwich. To my surprise, it was just that - pretty standard. I seriously don't see what the hype is about. The patty was spiced correctly, the cheese was okay, and the egg was your standard fast food egg. All this for the airport price of just over $6. If I'm ever at BNA again and have the chance to eat at Shake Shack, I'll skip it based on this experience.

Update Feb 17, 2026. CHEYeNNE took my order and TAE delivered my flat top dog and red eye shake made either coffee frozen custard and toffee bitts. TAE worked quickly to make orders that were personally made not fast food. He wished me a nice day! SHANIQUA and DEE provided great service at Shake Shack today by gate C14 in C concourse. The Chicken Shack on lettuce was awesome. Of course I had to have the red eye shake made of coffee frozen custard with toffee and topped with whipped cream and toffee bits. They also offer Coca-Cola ® products and lemonade and tea. Tables are shared with other venues and include high tops, accessible tables, and sofa chairs with a low table Menu is white background with small letters fairly readable with glare Accessible restrooms for men and women nearby with all hands free operations. Paid accessible airport parking.

I stopped at the Shake Shack in the Nashville airport between flights and was really disappointed with the experience. The employees seemed uninterested in helping customers and had noticeably negative attitudes. On top of that, the single burger I ordered—$8—came plain with nothing on it. No pickle, no lettuce, nothing. For the price, I expected at least the standard toppings. Overall, it was not a good experience, and I won’t be stopping here again.

Had the avocado bacon burger and curly fries. The burger was okay. Been wanting to try and compare to other 'healthier' burger chains. Really appreciate that their beef and chicken are humanely raised without hormones and antibiotics. Not too long of a wait for my food while waiting for my flight to board while at BNA.

Absolutely fantastic. Hot and fresh. Double SmokeShack burger pictured.

This is in an airport. It was not busy. Maybe a couple of customers. Took 21 minutes to get 2 burgers and a shake. Typically at an airport you are trying to catch a flight. Took too long and the burger was just ok. Said everything was included and that there was no extra charge for crispy onions and whipped cream… yea, they charged me. I am fine to pay but it is a terrible way to manage customer expectations. EAT SOMEWHERE ELSE, JUST TRUST ME.

Don’t listen to the negative reviews! I got a double Shack Burger and cheese fries here and it was phenomenal, just as good as the location downtown on Broadway. Most airports do not have food this good!

Don’t bother going here! $75 for 3 people gets you a milk (milk shake that’s made first and then you wait 30min for the rest of the food), small mediocre burger, and staff that DOES NOT care! I understand I should probably lower my expectations yet wanted to share with others that you will have a better and cheaper meal elsewhere!

I love Shake Shack, it's my go-to travel food, so I was really happy to see this as I got off my plane for a work trip. I needed to grab a quick lunch before starting work and this was a great pick. There is a small wait, but not in a crazy way. You order from two of the cashiers then wait for your name to be called. Everything comes ready to go so you can take your meal on your plane or enjoy it at one of the many tables nearby. I got my usual shack burger and enjoyed it. I also adored my cookies and cream milkshake. A great airport lunch choice!

Overall, the experience was not too bad considering it is the airport. The staff took my order quickly and work through it quickly as well. The burger taste fine even though the bun was a tiny bit soggy (even though I ate it right away.) The fries, however there were many pieces that were overfried and dried. They should have not mixed in old fries with new fries and gotten rid of the ones that you can't even bite down on.

This breakfast was not what I was expecting, especially since it was on an airport location. This is probably the best fastfood breakfast I've had. It was so good when I got back home I looked to see if shake shack locations offered it. They don't. The hashbrown portion size and taste were well worth what I paid for it. 4/5 Double egg sandwich it was very good would have tasted better than non a croissant or at least brioche bread instead of the cheap hamburger bun 3.5/5 Check them out for breakfast!

Shake Shack is always a welcome sight when coming or going in the C Terminal. While I usually avoid pre-flight, I usually scoop up a double cheeseburger and fry on my way out of the airport. Service is usually lackluster at the register, as the folks working the register seem the least hospitable of the crew. This turns around fairly quickly as the associate that calls your name and delivers your food to the counter always seems pleasant and friendly. So, make it past the register and you are good. The burgers are always fresh cooked and made as ordered. Fries are usually crispy, but if I see them sitting under the lamp for too long while orders are being made, I ask for them to be dropped for a second to keep the crisp....because ain't nobody got time for soggy fries! Pricing is standard and in line with their regular stores, so that is a nice surprise! Overall, solid stop for an evening burger and fries. No major issues outside of a little attitude at the register.

Dining in an airport usually means that you're stuck eating low quality food at a high price and a weird time. However, the Shake Shack inside Nashville's BNA airport is trying to change that, one burger at a time. So far, they're doing an excellent job. There wasn't much of a line to order around 1 PM on a Thursday, and although several people were waiting for their food, it was apparent that their team was cranking out orders. For big Shake Shack fans, their menu is abbreviated, but the prices don't seem to be much more expensive inside the airport. I ordered a Shack Burger, fries, and a water bottle - which came out to be just over $15. Pro tip that the water bottle was actually much cheaper than some of the other stores around the airport. My burger and fries were ready in less than 10 minutes, and you could tell that they were crafted with care. Everything was hot, fresh, and tasty. Thank you to the Shake Shack team for giving me just the meal I needed to fuel up before a 2 hour flight!

At Nashville International Airport and needed a bite to eat. Wanted something quick because of the time limit I had before boarding my next flight. Ambience was very fast paced as employees were trying to get everyone their food and all the orders out. Ordered a bacon cheeseburger and coke. Cheeseburger was ok nothing spectacular. It was just that a bacon cheeseburger two buns, the patty, bacon, and cheese. I would've preferred some lettuce some tomatoes, some onions just to have some veggies in there too. OK needed some more carbonation for my taste.

Best Hot Dog ever! No matter what town I'm in, I find myself searching Yelp to see if there is a Shake Shack nearby. So far, I've found consistent quality at every one I've visited.

Had breakfast while on a layover. Heard the burgers are really good, but decided to go for a Bacon, egg, and cheese sandwich since it was 7am. The sandwich was good & filling. Also had hashbrowns on the side, but could only eat a few. The strawberry lemonade was delicious!

I never knew Shake Shack offered breakfast. The staff were kind. There is a seating area around the restaurant that's nice and comfortable. I ordered a Wake Up Shack with extra crispy bacon. Unfortunately, the bacon needed to be re-made. But once the bacon was extra crispy I really enjoyed the sandwich. The crispy tater tots and Shack sauce make the sandwich extra yummy. I would definitely order this again! Pro-tip: ask for the bacon extra crispy! It's a game changer!

A quick quality burger in a packed airport With not enough time before our flight to sit down at one of the airport's nicer restaurants and no stomach for the cheaper fast food, we opted for a couple of burgers from Shake Shack. Amongst several chain restaurants with menus shortened from their full selection, this one had its full menu available. The line wasn't too terribly long but still of sizable length, but the one smiling woman running the register handled the line quickly and our burgers were out just as fast. We ordered a Shack Stack, a Shack, and a Coke and it cost about as much as it would outside of the airport. The buns on these burgers were super soft but held the hefty patties and toppings just fine. The veggies weren't as crisp as I'd like them to have been but were by no means soggy, and there was tons of cheese and sauce to be had to complement the beef patties. On my Shack Stack the mushroom patty was extra steamy when you bit into it with a lot of molten cheese spilling out of the fried mushroom. I've had this burger in the past, and though there was quite a bit of said gooey cheese in the mushroom, this location only filled the mushroom about two thirds of the way instead of to the brim like I've had it in every other location. Regardless, it was still pretty good. Though this was not the best Shake Shack I've had, the service was quick and friendly and the food was still filling. If you're looking for a faster hearty meal in between flights, this would be a good option for you.

I love shake shack and this place didn't resemble what I've had on the past. In addition to the horrible food, the service was incredibly incompetent and were barely working. There was one cashier that apparently was the only one who could read. The worker that was calling names when the order was ready struggled every single time. Words like "tom" and "jazz" she just could not figure it out and went over to ask the cashier how to say it. Then she had a mouse's voice. Also I waited for my order and 12 people behind me got their orders before mine. When I mentioned it, there was no apology or "let me check on that" she just ignored me and moved on. Honestly, I know times are rough and we should have high standards but these people are being paid for a service that they can just barely accomplish.

I only go in any airport that has one. Best breakfast available. Fresh. Hot. Tasty. Substantial. Always a go to. Fast courteous. We like to get a shake with breakfast and they are available!

Like this is flatter than a McDonalds cheese burger. This is the saddest shack burger ever? I don't ever eat here but this guaranteed my suspicions of why I don't ever eat here. 9$ for this is sad..

Shake Shack started out in New York as a hot dog food cart. I first became aware of them in San Diego, and I would compare them frequently with The Crack Shack on Kettner Blvd in San Diego. The Shake Shack in Nashville is a tad bit less fun than The Crack Shack, as this restaurant is at the airport. In San Diego, Crack Shack's eating area has a fun open concept, being mostly outdoors. Complete with games such as cornhole and lots of Astro-turf to play on, the SD location makes for a fun outing, especially when it's sun shiny outside. You won't find that here in Nashville's Shake Shack, but you will still find tasty sandwiches. The types of food fare at the Shake Shack are typical fast-food that have upgraded twists: Fried Chicken Sandwiches, Flat-Top Grilled Hot Dogs, Hamburgers and Cheeseburgers, Veggie Burgers, including a sweet potato-based version and a Portobello Mushroom-based Burger, Crinkle-Cut French Fries, a Breakfast Sandwich menu, and Signature Hand-spun Shakes and Floats. I mostly go for nothing other than the Chicken Sandwich, and crave them often. On a whole, I would rate Shake Shack as one of the --if not THE best Chicken Sandwiches --above Chick-fil-A and McDonald's. The Shake Shack Chicken Sandwich consists of a lean and tender cut of chicken breast meat. The breast is breaded, then deep fried very crisply. You should add BOTH the special Buttermilk Herb Mayo Sauce and Signature Shake Sauce. Don't forget the fresh lettuce and pickles. You also can add tomatoes and onion. You can't get a much tastier chicken sandwich in my opinion. On my Hamburger-as-a-choice days, I'll make it a classic cheeseburger, then add Shake Sauce, onions, lettuce and tomatoes. Simple but tasty. It's a better hamburger than McDonald's, proven by Shake Shack's sales: Shake Shack brings in DOUBLE the revenue than the McDonald's brand does. The Crinkle-Cut Fries are only good hot and fresh out of the fryer! Get them either plain, with cheese sauce, or as bacon-cheese fries. Bacon is crisp Applewood smoked. Although I don't eat Hot Dogs, Shake Shack's are done on a flat-top grill. The Hot Dogs are made from 100% Vienna Beef from Chicago. The Hand-Spun Shake flavors are: Vanilla, Chocolate, Strawberry and Black & White. Floats are Root Beer and Creamsicle. I'm not really impressed with the Shakes here, they seemed flavorless whenever I've tried them. Other drinks are an assortment of Homemade Lemonades, Coke, Sprite Southern Root Beer and others. The breakfast menu, not surprisingly, is very similar to most fast food chains, with one big difference: Shake Shack manages to bring in a healthy 'Egg White Light Sandwich' very well. On the one occasion I had it, the sandwich consisted of griddled egg whites, which was topped with cheddar cheese, arugula, and Signature Shack Breakfast Sauce. The cheddar cheese made it stand out as a stronger flavor. I enjoyed it as a diversion from their Bacon Egg & Cheese Biscuit, which was similar to McDonald's. They also have Tots to go along with their breakfast. This location has a few problems, such as no one takes their job too seriously, but the sandwich hasn't disappointed me yet.

We had a long layover and I wanted something hearty that wouldn't be too too heavy. I got a hankering for a burger and like their veggie burgers. When I arrived, it wasn't too busy and they took my order quickly. I normally order from a kiosk but the employee on the register put in everything correctly, even with modifications to my burger. I didn't need to wait too long for my food and when I got it the fries were PERFECTLY done: just that right level of crispiness that really hits the spot.

I ordered a vanilla shake. I stood by the counter for 20 minutes waiting for it while others who ordered after me were receiving their orders. I finally asked what the deal was to be told by Cherrell in a very rude way, that she called my name 3 times. This was impossible because I was standing at the counter. I would definitely not recommend and will never go back. This took place April 19th at 4:08 p.m. I kept my receipt.

Our first Shake Shake experience! A nice option to have at an airport if you're looking for a quick, only a little unreasonably healthy-- but hey, hopefully you're on VaCay! Ok, down to the nitty gritty-- coming from the Evil Empire State, California, we have the extreme pleasure of having In-an-Out Burgers. Since the '50's serving the simplistic of menus, with absolutely fresh ingredients- their sites do not even have freezers! Theirs fries are made on site by pushing the potatoes through a press and well the rest is fable but actually true. So there lies the problem. Comparing everything to In/Out--first, the double double equivalent at SH--is good not great-- these are frozen Patties so They aren't going to be very juicy. Like In Out. They also cost twice as much. $25 for 2 burgers and1 fries. Plain water. Ouch. But ok it's an airport. The fries are good, crinkle style. They come in frozen. And they aren't bad. Service good, you get your food in a paper bag, and your choice of the usual mustard, ketchup, etc. So please hear this. I'd go again, here. 3 is pretty good score for fast food.enjoy

I gave 2 stars bc the young ladies had excellent customer service and my food was ready sooo fast, BUT the fries were chewy. Ok I added another star because the prices are soooo good.

Before I begin, let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said.. let's do it!!.. This is my first visit to any location, my family and I decided to grab a bite before our connecting flight. We were not disappointed at all. I will return again or maybe I'll visit the stand alone location in my area, until then!.

The food was good, we ordered Shake burger and added bacon and strawberry lemonade. The service was not good and super slow. The worker on the grill was chatting away with co-workers. Probably took 20 plus minutes to get our food. All workers were not in a hurry to get customers orders assembled. Could have been a good experience if employees knew they were working.

the staff were incredibly rude and dismissive, the wait time was ridiculous, and my order was wrong. seriously overpriced for the experience you get.

A mess. That's the whole review. Whoever manages this location, I get that the bar is low being located in the airport but the team needs training. People waiting 20-30 minutes for food is wild.

We drove up from Rocket city (Huntsville, AL) and we were heading to board Southwest Arlines. I was hungry, I had never tried Shake Shack before so I recommended that we try it at 1115 AM. Well food was pricey and I tried to take photos of menu which was difficult to find. I hate to say I not impressed, she had a double avocado hamburger & I had a BBQS hamburger . Both were very tasty however the service and wait time aggravated me so much. Seemed like we waited 29 minutes in an airport when everyone is in a hurry. People rushing to make an order, then the line to wait for the food. I apologize but I was in a rush. Just not so impressed I felt it could have been better. They had 2 counters open but 1 girl left on break and began counting her money so she took no food orders. If I was manager, I would schedule this stuff much better, people are too much in a hurry at airports. Hope next time I can order & get food in less than 35 minutes.

Pathetic example of a shack. Horrid service in perfect balance with apathy. Too busy about worrying who's dating who. Forgot my order but seemed to take care of the ladies just fine. Food was cold, people had no sense of urgency with the line growing. Just avoid at all costs and Corp should yank the license.

Shake Shack for breakfast? Is this some sorta new internet hack? Nope! While trying to find a place to eat during a layover in Nashville I wandered fortuitously by this familiar burger joint. The other offerings in the concourse were over 10 bucks for breakfast. I gazed upon the menu half expecting to tattoo an advertisement on my forehead to get a new familiar taste bite, but was really pleasantly surprised to find out that the cost was the most economical. I ordered a Wake Up Shack (bacon, eggs, cheese, tator tots) and it did just that. The Good - super economical, especially for an airport. It was tasty and cheesy and served on the same soft delicious bun that burgers have. The Bad - the protein was bacon but I think there was only one small piece of bacon on it. Most of the bites were just egg and cheese and left me wanting some small taste of the bacon to complete the taste profile. The Verdict - I would to back to Shake Shack for breakfast, but would probably try the Sausage sandwich instead.

We hadn't eaten in hours and just wanted something fast, tasty, and not priced out of this world; we found Shake Shack! Hadn't had it in a while and man did that burger hit! We also had an order of the Queso Fries and that made everyone happy. Prices were extremely reasonable for the airport. A burger across at Old Red was $22...mine was under $10. My order was ready in under 10 minutes...that was super clutch!

Arrived here after receiving terrible service from old red. Service here was great. We ordered the single and the double. Both were delicious! Wish we had stopped here first!

Pleasant surprise to see Shake Shack in Concourse C at the airport. The prices were about the same as other restaurants, so no price gouging given that it was in the airport. Plan to wait about 15-20 minutes for food to be prepared. Food was good and recommend if you have time in the airport.

Messed up my order & made a huge scene about it. Not that big of a deal just miscommunication- they gave me burger but I wanted chicken sandwich. Told me I had to get back in line & order again since a 1 dollar price difference. It's a dollar babe

The service was absolutely horrible!! I bought 3 cheeseburger ,and they forgot one of them . I went up to the pick up area and waited, she saw me and ignored me and finally she says I need to pay for a new one!! The Girl at the register had a bad attitude but said that we actually did order 3 burgers. Do not come here!!!!

Food ok service is awful! They know they have your money, and are in absolutely no hurry and if you ask 25 minutes later and say you're connecting flight will be missed as the guy in front of me did --- be prepared for a tongue lashing. Not worth it.

Poor service. Cold fries. Old burger. Unfriendly staff. Typical airport food problems. Overpriced and just lousy.

Line was ok. Cashier was nice. Food took longer than I would have liked. I had raw fries mixed with my cooked fried.-gross Burgers were hot and fresh. I don't think it's faster to fill Togo bags for orders 5 at a time. While you wait to finish bag 5 bag 1 has been there waiting for an extra 3-5 minutes. Just a thought for better service and freshness.

What a greasy mess. Have had good shake shack burgers before but not here. No shack sauce, just a grease soaked bun with only lettuce and tomato - for $19 with fries and drink, it's just laughable. No quality control or consistency.

Unless you have about an hour to wait I do not recommend . The line goes quick. But you will be waiting forever for your food. They have no sense of urgency. And usually tend to be out of a lot of things. You're better off going to a sit down restaurant it would probably be quicker than waiting at Shake shack.

My first time at a Shake Shack. Seeing how it was at the airport, wondered how it would be. Truth be told, I was pleasantly surprised. Interestingly enough, you can't get a shake here. But the burger was really good, kind of a highbrow version of Culvers, for those of you who are Wisconsin based like me. Highlight was the fries, though, fried and then additionally air fried or mega heat lamped or something. Extra crispy, and it made my day. Service was outstanding considering it was an airport location. Glad I stopped!

Its 8:45pm and all the workers said they are running out of food. The cook yelled out I'm not making anymore fries! Wow. Very motivated workers.

Keyonti, the woman taking orders should be fired. She is rude and clearly hates her job. This location needs help. It took 25 minutes to get our order and every single person who walked away from the register had something to say about how rude the staff was.

It's was good. Nothing too special, but exactly what I would expect from Shake Shack. It was busy so it did take a couple minutes to get our food. Overall, it wasn't amazing, but not bad at all.

I want to shoutout to the ladies who were staffing Shake Shack on a busy Sunday afternoon, May 5th. Despite a long line and a broken cash register, we were met with kind and gracious customer service. I applaud the staff for being so organized, efficient, and keeping a smile on their faces despite the challenge of that afternoon!

I waited 20 minutes for a hot dog and fifty-fifty tea. At this point, I had to go to the gate to get to my flight and opened it once I boarded. This is what I received. I cannot understand how anyone in their right mind would pack a hot dog that looked like this. I'm disgusted and disappointed.

Just an awful location. Food took 15 minutes with nobody there. Multiple staff chatting on their cell phones not working and my entire order was wrong.

Best burger and fries I've had in a long time! Got my order right and quick! I will definitely stop here before boarding my plane next on my next trip.

1st time to shake shack, ordered a hamburger and a cheeseburger with no shake sauce. Got them and only meat and a bun. Asked them and they said that is what I ordered. She said I have to say shake burger to get lettuce and tomato. What crock of shit. The menu is confusing at the least. No where does it say hamburger and cheese burger are meat only. Never again will I eat at one of these places