Shake Shack Stanford Shopping Center

Smash burgers are a favorite of mine— they're delicious, with a crispy, flavorful crust and juicy inside. However, they can be a bit greasy, and unless you opt for a double patty, the meat flavor can get a little lost. I personally love them, but I know they're not for everyone. Many people don't give them a try, but if you're into burgers, l'd definitely recommend giving them a shot, especially if you're a fan of rich, indulgent flavors. Overall, I'd give them a solid four stars.

Mid Dec2024 Trendy American burger and shakes resto which has a global presence. This particular outlet is just about the standard Shake Shack joint. One of the new offerings are various more upscale offerings and state centric menu tweaks. Shake Shack is also venturing to alcoholic drinks. Counter service is pretty standard with most of the attention behind the operations and expectedly lacking in the dining area in terms of upkeep and cleanliness. The layout is a bit small with limited tables given the proximity to the shopping center. Lots of TV units around which makes some diners tarry a bit longer. Ideal for small groups or quick bites.

even though we placed our order via a kiosk, our server checked in once our food was delivered and double checked that we had everything we needed. he’s done this multiple times in the past as well, so not only is he great, he is consistently hardworking! the food was delicious, the service from our server Ray was excellent, and I enjoyed eating my meal with company under the heat lamps! the photo was taken mid-meal to show how delicious it is - you can’t wait to pause for a picture, you dig straight in!

The black truffle burger was tasty but overpriced for its size. The strawberry milkshake was nothing special. You could make a better one at home.

Overall not bad but a little on the pricey side. The cheeseburger was $7.79 and was good but not worth almost $8, fries and shake were good though. Overall paid $32.79 for all of this and left a little hungry still. Shake was worth it but wish burger was more filling.

Tried the Shakeshake Burger and lemonade. it's pretty average. nothing really special about it but the cook was super loud, which kinda ruined the vibe.

This particular Shake shack that I’ve been coming to for years since y’all opened, has always had the nicest staff! Always greeted me and are also very respectful! Ray looks like the new guy, and already has caught on to the culture you all have here in the Stanford shopping shake shack! I’m a nurse BTW! I always order burgers for my family on my way home! And it’s always 100% pleasant to come and order at this place!! Well done!

Nice place for casual lunch and shopping nearby. Chicken bites are tender, crunchy, melt in your mouth. Same for the fries, crinkle cut, well seasoned. The only minus is a kiosk when ordering, takes so long. The sun was causing a screen glare, so the person working there was nice and helpful,.. kiosks are not good anywhere. I am 70, and in our time, we had people come and take our order. But, those days are over. Anyway, allover good place to go, I will definitely be back to try some other items.

Service is great. I only came here because I had a coupon during burger BOGO week, otherwise the food is very overpriced esp for fast/casual food.

Great tasting burgers and fries, but consistently lousy service. And as of Dec 15, 2024, it is still very much open for business.

Came here on a Monday for lunch. We happened to beat the lunch crowd. Accessibility- there were handicap parking spots. Service- they brought your order to the table. Food- ordered the Shake Shack burger and avocado burger Got some fries too. All were very good. The bonus was the Chocolate Yule Log shake. It was like drinking your favorite dessert. It's seasonal, so definitely try it before the season is over.

First time in this location. I ordered the truffle mushroom burger. I enjoyed it. The service was really good. Very attentive.

I am NOT a burger person.. I eat them but just don't love them.. but really craved one.. by chance I just stopped here.. OMG I can easily say it was THE best burger (cheese) I've ever had in my life!! Oh no.. I'm hooked.. the place was clean.. staff nice but you ordered it yourself so basing everything on the plain.. simple.. cheeseburger!!

An update of my review here. Dropped from a 4 to 2 stars. Why? SERVICE 2/5 Water dispenser not working, so basically no complimentary water. The staffs here did not care that the screens at the self order kiosks were full of finger prints (it was just disgusting), table number cards were not available next to the many self order kiosks. After placing our order, when prompted by the screen to key in the table number, we had to find a staff to give us a table number card. There was zero napkin with our order. I wonder why the Shake Shack here wanted to provide a table service, ie bringing our order to our table. AMBIANCE 2/5 The entire store did not look clean. Since there is no bathroom inside the store, there is no water for anyone to clean their hands. Did I mention about the greasy finger prints all over the screen at the kiosk? FOOD 4/5 Cheeseburger with bacon was still good. The crinkle fries too. But with the lack of napkins, water, sanitizer and washroom, the meal was not too enjoyable here. :(

Seems slower. Came in on sunday and place seems fairly empty. II swear, takeout is faster than in person dining......

Super disappointed - came in after 2pm to try the non dairy chocolate custard and the fries = custard as it was put on the counter for me to pick up already looked melted - I asked the counter person if this was normal - he mumbled something and walked away - then I found that there were no spoons at counter nor in the back and when asked how was I supposed to eat this - I was told with a fork...sigh....asked for a refund. And the fries were beyond salty = you could see them coated in it - really not edible Waste of time and money and lackluster customer service I don't get the hype of Shake Shack from this experience

The burger taste like your at a family function bbq. Service is pretty good staff is friendly. The buns are super soft too. Definitely worth a try.

Typical Shake Shack in a standalone location in the Stanford Shopping Center parking lot. Burgers are yummy as usual, good for the whole family. A bit expensive.

I had my first ever taste of Shake Shack while I was out in Chicago. The long, endless lines, & the constant hype over this place really got the best of me, making the visit a must. Real talk, I wasn't impressed. Since I was shopping at the mall & was in need of figuring out lunch, I made the decision to give it another go since hot dogs & burgers are a safe food for my picky toddler. Ordering at the counter or via kiosk are offered. More traffic tends to move towards kiosks since that route seems to be the quicker of the two. Seating is available indoors and outdoors but due to SS being so popular, tables are scarce. Be prepared to lurk and hover while you wait for a table to open up. No lie, this place always had more customers than seats actually being offered. Food: Crinkle cut fries are amazing!!! I'm a fan of semi-soggy fries and these babies give me the best of both worlds! They are golden brown, light outer layer of crisp but also a semi soft center- HEAVEN! Burgers are great! With the patties being smooshed on the grill top, it provides you with certain areas being a bit crispy yet still being moist. Hot dogs are decent. There have been a time or two where the dogs were too dry and charred for my toddler to eat. 4 stars! Bonus points because the establishment is pretty clean and so are its bathrooms. I am most definitely a fan!

Food is not good, so salty, greasy Yoshita was told manager But she didn't helped and solve any issues

Self service for your order. Had the hotdog and my dad got the regular shake shack burger and he loved it. The only thing I did not like was that they did not have a non soy burger and plus fries the cost was over $10, outrageous. Food inflation.

The bacon cheeseburger was good, definitely not worth the price of $9 for just the burger with no fries or drink. The cheese was the best part of the burger but if I'm being honest, it just tasted like a glorified version of a Jack in the Box jr bacon cheeseburger. There are self-ordering kiosks which make the check out fast and easy. A worker still stands by the kiosks in case there are any questions. You take a number and the stall to your table and they bring your food out to you, which is a nice plus.

S.S, Eating it cold, if it was delivered. Service: Here is very good. Workers here are super friendly and helpful. They're really keeping this place from turning fully digital. Helping me with a $7c, since I was paying at the cashier with cash. However; there is in-person or self-service, which is amazing to have. Amazing customer service and detail. -This place doesn't have a drive thru, like many fast-food restaurants, but they make up for it by having ahead ordering, with designated parking spots. Where you pick up, on a spot and go. They also do food delivery. It's very convenient and easy. Food; * I wanted to try it cold, to experiment* *TLDR; It's still surprising good.* -Cheese fries, sort of turned into this thick sauce and sorta would be good, if I air fried, but tasted fine. I would definitely try it again with bacon or spicy. I do love the touch of a picking stick, it's a unique addition and used for scraping Shack sauce or Shaq sauce. -Burger, is really fresh, put on ingredient level as In-Out Burger, almost, but really did need that sauce. Smash burgers are really good. It's a tricky thing to cook, since you render the fat out for a flat patty. But, the beef,and fat ratio; is spot on good. Bun is soft and a bit sweet to me. It's not a Wayback burger, it's on an other level, . Fresh vegetables didn't taste raw and gave a good crunch. Really love the multiple food options they have here! For serving, beef, chicken and beef. They serve it all and serves for any time of person. Ambiance; It's nearby the mall, it's a busy place when you're shopping, but there is plenty of seating. The free self-serving water cups are available on tap. It's really a place considers all types of people. Shows to me they don't want you hungry or thirsty, they got you. It's a clean place with full of their color theme pallet. Felt spaced out and easy to hear yourself. The number, I got was 7, which is for the workers to find you. They ask you, afterwards giving you the food, about sauces. I would recommend it, if; it's nearby you. It's a good place to eat at and food tastes great, even cold. The options make me want to come back.

Shake Shack's burgers are tasty, and there's a good range of options. Unfortunately, they are far too expensive relative to In 'n' Out and The Melt. The ordering screen also isn't obvious enough when it asks you to decide between a single and a double.

5 stars because the workers were nice and funny. Negative stars because that funnel cake shake is soooooo bad. Like the funnel cake pieces tasted greasy. The shake tasted so bad that I gagged lol. Everyone at the table tried it and it was just not good. Unfortunately they ran out of custard, so I couldn't get another shake. The floats barely had any custard in it, so it was mostly soda. This was just a bad day. Every other time I've come here it's been good.

Pretty sure this restaurant is cheating its metrics by marking your food as ready in the system when it actually isn't.

We grabbed dinner here this past Sunday, and the place was clean and spacious, with plenty of indoor and outdoor seating available. Ordering was quick and easy at the counter or on the self-order kiosks. Such a simple process, they text you your order confirmation, and text you again when your order is ready. Actually, they brought it out to us, since we were sitting inside the restaurant, it took about 10 minutes or so. Super friendly and efficient service! We got the shack stack burgers and crinkle fries, and everything was made fresh. The burger was nice and hot, the unique and tasty 'shroom filled with melty gooey cheese, perfectly cooked meat, just delicious. Even the fries were amazing, served hot, slightly crisp, just the right amount of salt, a great potato flavor, so satisfying. I've never had a problem with the quality of food here, they are pretty consistent, which I appreciate. Plenty of parking in the shopping center lot too. Positive experience overall.

Wow, just wow. This was my experience on Sunday evening. We placed an in app order for outside window pick up. I received a text that my order was almost ready and to walk over to the pick up window and look for my name. 15 minutes later standing outside... no name popped up. No one even asked me why I was standing there. I flagged someone working inside from the window and asked - she said "we are running a couple minutes late". (It was already 15-20 minutes late). Not to mention I have two kids in the car. Another guy is waiting as well who had joined me. He ended up leaving and saying he was no longer waiting. I kept on waiting. Finally the window opened and I was given my order. Finally, relieved, I went into my car and started driving away. As I was driving, someone banged loudly on my car window. I looked over, scared and shocked - it was the guy who handed me the order from the restaurant window. He said that apparently I had the wrong order and there were two similar names. I pulled the car aside. He grabbed the bag back and came back with another. He was so abrupt and rude. I couldn't believe this experience - no apologies or anything to acknowledge- just banged on the car, rudely took the bag back, and gave me a different bag with such a bad bad attitude. My daughter said why did he hit our car for? She also kept on asking why everything was taking so long. The food itself - looked like the burger was slapped together without any regards to appearance. Fries looked very skimpy. For a supposedly "higher end" fast food establishment, this was probably one of the worst experiences I've ever had. I do understand it's fast food but this was very very unprofessional and service was so uncalled for. We still couldn't believe how abrupt and rude he was. I've been to other Shake Shacks and don't recall it ever being close to this.

Came by two weeks ago and it's a waste of space. The one star is because I have to but I guess it would be for the shake. The Yule log shake was very good. I guess if you gotta come just get a shake but it's not clean at all. The service is the worst. It took 20 minutes to order we should have left but my kid wanted a shake. One cashier came up with $25 for a burger and when asked a rechecked it came to $16 big difference especially when ordering more than one. Won't be back not a fan. Watched the food runner take trash out and run food right after without changing her gloves. Then she touched everything. Yuck!

I had high hopes for this place by the pictures I quickly saw on the online reviews. But like they say, pictures can be deceiving... unfortunately. The food comes out quick. The service was good at the register. The ambiance was good.. but the burgers are small.. the images looks as big as the Red Robin burger for example. But once we got them they were tiny. The only people that got full were my 8 and 11 year old. As for us adults we're still hungry. We order an avocado burger, 2 black truffle burger, chicken bites.. fries & drinks ... we oder for 5 .. around $100 .

I really liked the Shake Shack! It was very clean, the service was great, & food was good! When you walk in your order your food at a kiosk, & then take a seat and they bring it to you. It was very affordable & in a location with lots of parking which I found rare for that area. If you are looking for a quick & good burger, this is the place to be!

Still overpriced but improvement with Korean chicken burger. The fries were the same, not with the price.

Sad and soggy Korean chicken sandwich, 1) a chicken sando's texture needs to be somewhat crispy otherwise why fry the dam thing?? 2) in fact the Korean chicken is double fried for texture 3) Coleslaw on the sando wasn't done right either, it was not thinly sliced

The interior is okay, but is pretty dirty with some features missing or not refilled. When I came, the ketchup was not filled and the water cups were almost out. The service was lousy. I came for two burgers and fries that were ordered through the app, but the wait took long and they accidentally gave my order away to someone else. They did not apologize or offer to compensate for my inconvenience, the team just remade the order. I waited around 30 minutes for this 3 item order. Other customers were also displeased and were waiting a long time for their orders. The food was decent but the quality was not the same as other Shake Shack locations I have been to. This location should improve their service if they want customers to continue coming here.

I love Shake Shack! I'm happy that there's more locations in the Bay Area now. I stopped by here for a quick lunch when I was in the area last month. I ordered a shack burger and bacon & cheese fries. The food tastes perfect. The only thing is that the ordering tablets all weren't working when I was there.

Good food, fast, great service. Something I had not experienced at Shake Shack before is table service! When we completed our order at the kiosk, it said to take a table number and enter the number. They brought the order to the table. The friendly table service person also offered to refill a drink. The food is always great. Surprise this time is their portabello "burger," a large mushroom cap stuffed with cheese and deep fried. I am a beef fan but this was so good I would order it.

I always get the double burger and fries! The sunset lemonade was quite refreshing as well! Great service!

TLDR: worse than in-n-out in food, double the prices. Went in for lunch, service was ok, although they ran out of beef patties at 12:45 so we were restricted to one patty each, since these are smash-burger style, i hardly felt i have beef in the bun, As a fast food place, food was ok. The prices were not fast food and what about me being asked by the computer to pay a tip of 20%+ while i'm : (1) going to the kiosk to order (2) going to the cash register becuase of a problem and then ordering (3) asking for refills and waiting for them at the counter (4) cleaning my food and trays? I mean for tip you need to have people giving you service. Not going to go again, it's close to where i live but i guess i could drive to in n out and pay half price for better food.

Not good enough! As a customer since there was only one little hot dog cart in Madison Sq Park, I know the Shake Shack experience...and this location is NOT it. Sadly. Consistently this location is...understaffed, dirty, slow, out of stock & just lacking the SS experience of delivering higher end fast food. And when it comes to delivery, 50% of the time the order arrives wrong...missing cheese for fries, missing sauce, missing customized items. No adult supervision...even when something goes awry, I don't think I've ever seen a Mgr on duty to get things sorted out. Danny Meyer...where's the Quality Control???

Convenient location next to the Stanford Hospital but not the best to order on doordash. The chicken burger itself was a good side and good but the fries were cold. Although it isnt that far of a drive it seems like they may have been cooked earlier to beat the rush and not the best when they arrived.

I really liked this burger. It's got a nice char perfectly cooked in the center and the cheese melted just right. I tried the standard just to see how it compares with other burger joints and I'm quite pleased. I will be coming back. They have a burger that has a fried mushroom on it. And I will try that next time. I might get a double double too. I just love how clean it tastes! I got the fries and they were good. I regret not getting a shake :( I love that you can order on your phone or near the front if you prefer reading bigger letters on a menu. There's a place they put all to go orders as well as a section for in house. The bathroom is also clean which that matters to me a lot. For those that wonder. Soap is all ways there, towels to dry hands etc. Also, I did not really have to wait in any lines and finding a table was pretty easy. I did eat at a later time, maybe 7 ish during the weekday?

I've come here a number of times but each subsequent time, the service and quality has gone down dramatically since the beginning. For one, I didn't really have issues with my order but in my observation of all the other customers, there were two obvious distressed customers. One who I believe the burgers were made incorrectly and they were trying to explain what they wanted and another party where they had ordered pick up but no one called their name and even though they were waiting for the past 30 min and asking if their order was ready, sounds like their food was left out more than 30 min so they demanded it to be remade since it could have gone bad if left out so long, which I think is a fair ask. Other than that, there were a long line of customers waiting to pick up that were obviously frustrated due to the extended wait time for their food to be made. One of which, was a paramedic, who kept muttering that he was literally about to leave in his frustration. In my observation of all of this chaos, there was no one taking orders at the time and all the staff were in the back preparing orders or triaging the ongoing situations (orders done incorrectly or etc). It seems like they need to either hire more staff, especially the ones who hand out or take orders to be able to hand them out efficiently as they are made. Once I received my order, I was shocked how small this burger was... this was almost $10?!? It wasn't any bigger than the length of my entire thumb and it's definitely smaller than my palm. Didn't realize inflation hit so hard that silent inflation has run rampant where the size of our burgers have gotten this much smaller! Definitely more value with in n out with regards to price. Not sure if this is nationwide or if it's just this location but wow has the size of these burgers gotten small lately!

It has been a long time since I headed over to this Shake Shack in the Stanford Center shopping mall for a burger. When it first opened the lines were too long and the staff unable to handle the crowds. Food quality wasn't up to par and given the price point we avoided this location for many years. Fast forward to Sunday evening. In April the Shake Shacks are doing a Sunday chicken Sammie promotion and if you spend at least $10 via the app or in store you can get a free chicken Sammie ($9 value) for free ! I think it is a way to promote their chicken Sammie's vs Chick Filet who is closed on Sundays. You have to put in a passcode on the app or try and do it at the kiosk. We were using a gift card and they tried to convince us that "it won't work at the register or the kiosk" but after asking for the manager she miraculously knew how to key it in. We got the special spicy Korean double burger ($13.50) and I got the cheese burger & shroom burger ($13.50) and we both got freebie chicken Sammie's. Burgers were hot and well prepared. My chicken Sammie had half the coating fall off and it seemed skimpier than my wives but they were also decent. Much improved service despite the hiccups trying to order at the store. E for effort !

Completely self serve. And then the iPad asks if you want to tip. Hahaha. Um yeah no. So expensive now I skipped the fries I really wanted at nearly 5 bucks. The burger is pricey enough and there is no way I'm paying that much for a shake. Burger is pretty greasy and yet not flavorful. Tomato is as feared: not good. Bun is limp and not appealing. I'm regretting this. But I spent so much I'm forcing it down. It's nearly 3 pm. Seating is open and readily available. That's nice and different. But. I just spent 8 bucks on a burger. Guess their glory days are done.

The service was quick. Placed an online order which was ready within 10 mins. The inside was clean but empty with no customers. The food was average. I was excited to try their shakes. I got a strawberry and was disappointed by how artificially sweet it tasted. Overall, probably wouldn't come back unless there were no other options.

My son really likes the burgers! Hate the beers- coors and one IPA? Cmon now! I'm just say, if you're making a premier burger, you gotta have some nice drafts on tap. Fries were good too. Nice golden color. Clearly a notch or two above or even pricey and cheaper chains.

No problem with the food. It is fast/junk food, not expecting anything to begin with. Service though, no one at the pick-up counter. everyone at the kitchen chitchatting. Finally got someone's attention and asked if I can pick up an order. They did not utter a word throughout, and just gave a death stare that basically reads "f u". Thank you for your food and service, and here's your review.

Tried to give this restaurant the benefit of the doubt twice before giving this review. Both times food was flat out disgusting and cold!! Customer service is just OK. Ambience is regular.

The service at the place was terrible. Which is a shame considering how expensive this place is. Me and my mother came there incredibly early so it won't be crowded, and my order and my mother's order were still all butchered. They gave us a to-go bag instead of a tray, and they didn't give my mother her mayo. I ordered two double, well-done cheeseburgers with nothing on it, but not only did they put lettuce on it anyway, but it wasn't well done either. I went to the front about the lettuce and as soon as I started to eat my food, I saw that it was pinkish and raw. The only thing the staff got right was the milkshake and fries. That's it.

My experience today was so great due to an employee named Matt. He anticipated my needs and helped me with my order . My husband forgot to add pickles and onions . This gentleman saw me about to order a new hamberger and helped with with getting me the sides and told me he got it . Went above and beyond by cleaning the table when we first sat down and even helped with my daughters order . Great lunch today !! Thank you Matt!

It's SS. Food is fire - need I say more?? Service... well you service yourself this, I'm my/our perfect waiter. Ambiance... could use a couple more TV's which are dedicated to local sports teams' games.

Hands down the worst service we have ever had at a restaurant. We had read reviews of the Valley Fair Mall Shake Shack being backed up with orders, but never in our wildest dreams did such awful customer service. What we thought would be a pleasant, quick lunch at the Shake Shake at the Stanford Mall turned out to be EXACTLY ONE HOUR WAIT for a mediocre burger. The attached picture of the text message we received confirming our order at 12:55 PM and our final printed receipt at1:55 PM shows you how long we waited for 2 burgers, 2 fries and 2 cokes. What a joke! No apologies, no compensation - nothing! At some point after all that waiting, you are not even sure if you should cut your losses and cancel your order, but you think "surely, it should be coming out anytime now???" - but NO - a FULL HOUR. When we first walked in, I noticed that the entire eating area was full of customers sitting and nobody had their food. I made that observation to my husband. Usually in a "fast food restaurant" SOME people have their food - as they rotate in and out. So what is the deal here? As we waited out our full hour, a Mother with 2 young children was saying that she believed they were prioritizing Door Dash orders because if they delay on delivering those orders, they have to give customers a $5 refund. So let get this straight - during the lunch "rush hour" they keep all the restaurant customers sitting there waiting for an hour while they fulfill all their take out and door dash orders? Isn't there something wrong with this system? Should there not be someone filing on line orders and someone making sure customers in the store are also getting their orders made? Coz I can assure you EVERYONE in the restaurant was unhappy and waiting a full hour. Customers were saying they had to be somewhere else, heads were shaking. eyes were rolling backwards. Customers were angry. Nobody seemed to care. It is shameful to see mothers with young children who are bored, restless & hungry just sitting there with no explanation as to what is going on, and no apologizes for appalling customer service. Everyone's meal should have been comped, but no manager came out and nobody said a word. As long as they fulfilled their online orders they were happy. It was our first visit to Shake Shake and it certainly will be OUR LAST!

The Tea drinks and fries are great. However, the hamburgers are absolute garbage. We ate same food at Shake Shack in Bloomfield, CO and they were amazing! This Shake Shack the beef patties were thin in parts, thick in parts, falling apart. The edges of patties were burnt. The top and bottom bun was still connected. These were the worst burgers I've had since before the pandemic. Also, their menu doesn't include as many items as the SSs around Denver, CO. DO NOT WASTE YOUR MONEY HERE on entree! If you want a burger, go somewhere else. $63 (not including tip) for 3 crappy burgers, 2 fries, and 3 teas, is an absolute robbery.

I have only eaten at one other shake shack ,vegas . Hopefully there are better then this. We had to eat after e.r. visit at stanford.Couldnt druve around on sunday traffic today. Tasteless burger ,fries tasted like oil was old. I guess were riding on location for a rep. Youd think Stanford shopping center would be good. You self order at kiosk..pay at kiosk. They did bring food over. $ 44 after tax. Never again. The workers were nice tho.

Two main conflicts for me with this review. First, the service was pretty rude, the cashier especially gave that "the customers are such an inconvenience" vibe. Second, as a Californian, it pains me to realize that I like Shake Shack burgers more than In-N-Out. I had been wanting to try Shake Shack for years. Literally years. The timing just never aligned, and I don't live close to one, so it never worked out. But last week things finally came together. I ordered a double shackburger, a smokeshack, French fries, iced tea, and an Oreo shake. Eventually. The wait here to even place your order here for dining in is just exhausting. Like 15 minutes where the cashier studiously avoids eye contact. She didn't even want to give a small glimmer of hope that you would get service soon. When I did order, it was very much "what do you want?". I don't need some gushy and over-enthusiastic greeting, but maybe just don't act like I'm being a burden by ordering food at a restaurant? Anyway, after ordering, it was about 15 minutes to get my food. This despite there being literally 10 people working. I know because I counted. I don't know what's going on as a lot of the employees seemed to be standing around doing nothing, which explains the slow service. Anyway. My food finally came, and my concerns were instantly gone. The burgers looked picture perfect, the iced tea was huge, and the crinkle cut fries were very enticing. My first bite of the shackburger was like a revelation - THIS is a proper In-N-Out competitor. The vegetables were fresh (looking at you, 5 Guys), it wasn't greasy at all, the patties had a nice crispy exterior and were juicy, the cheese was perfectly melted, the buns were soft. It was like everything you'd want in a burger. The fries were also crispy and hot, although a bit under-seasoned. I couldn't find any salt, only ketchup, which for some reason they dish out with an ice cream scoop. Anyway, some good old Heinz and they were good to go. I also have to say, the smokeshack was not worth it. It's not that it wasn't good, it's just that the regular shackburger was really perfect. The addition of bacon and chilies was unnecessary and detracted from the overall experience. The iced tea was unsweetened, which is how I like it, and they certainly give you a lot. The Oreo shake was of course great, you can't really mess that up. Now, quick downside - the place was a bit dirty and disorganized when I got there. They were out of napkins and took forever to refill them. The bathroom wasn't that clean. Coupled with the service I can't really give 5 stars no matter how much I liked the food. Overall I would definitely come back. And to be clear, I think it's better than In-N-Out and worth the price. They take credit cards and parking at this location is a little tight depending on the mall's overall amount of customers.

I placed my order ahead of time for pick up at 7:30. I arrived a few minutes early and pressed the "Im here" button on the app. My food wasn't brought out until 7:45. I check my order and they forgot my 2 fries so I had to go back in to get them which defeated the purpose of doing curbside. The French fries weren't ready so I had to wait longer once inside. I left the store at almost 8:00pm - when I did order ahead! I get home and see that there's a hair in my fries.

I've given Shake Shack many chances and this time was probably my 6th or 7th visit. I've tried the one in Long Beach, Los Angeles, San Mateo, Palo Alto, etc. and it's been mediocre each time. Service was pretty bad. The employees were chatting away with each other and were impatient with customers. I got a text that my order was ready and it told me to tell the counter and I told the guy my name and he said "no, this is for Christine" and moved the bag away from me which I found unnecessary. I wasn't even reaching for the bag LOL. Then another guy brought out my order and called my name, and I said "thank you!" and he just carelessly slid the tray to me and turned his back to me with no response. I didn't feel too welcome here and the employees don't seem to care much about the customers (barely any people when I went too, so not like it was busy). My friends told me that I was ordering wrong and I should be getting the Shroom Burger instead of the classic cheeseburger. So I gave the shroom burger a shot with a side of fries and malted chocolate shake. They were out of most shake flavors so I only had chocolate as an option for the classic shakes (I also came at 11am right when they opened). The shroom burger was pretty good, I liked the melted cheese inside of the fried mushroom. But I didn't find it worth almost $9. My entire meal was $19 just for the burger + fries + shake. Overall I would've given it 3 stars but docking off another star for the service.