Renee G.
Google
Visited September 7, 2025 (1:30p)
I have been so excited for this Shack Shack location and couldn't wait to visit. I was even more excited that they have a full bar and it's in the perfect location!
Service- I must say everyone was very friendly outside of who I presume was a manager. I was told his name was Harrison. He was very stand off-ish and didn't make us feel welcomed.
When you arrive, you order from a Kiosk/Tablet. I ordered the Spicy Shakorita with Patron. It is absolutely my fault for not checking the ingredients. Once my drinks came, I could tell that it had OJ. I cannot have anything orange citrus because it makes me sick. I had my husband take a sip just to confirm that it was OJ. I went to the bar to see if it was possible to switch out my drink. The guy in the orange shirt, I believe the manager, greeted me and I let him know the situation. He stared at me, saying "ohh-kay," in kind of a confusing/inconsiderate tone. I asked him if it would be okay to switch out my drinks, but if not, I would just order another one. He continued to give off the energy of it being a problem. He asked me what I would like. I asked if there was a menu to check? Because you order from a kiosk/tablet. He just pointed to the side. As I was getting the menu, he asked if I was allergic to orange? I said no, it just makes me sick. He says, well, all Margaritas are made with OJ. I said, no they're not. I said, it is not a problem and I would just order something else. The bartender came over and the manager then says he is not trying to cause issues. But he absolutely was. He was not trying to be helpful at all. He wasn't friendly whatsoever. I felt that he was basically questioning me and dismissing what I was saying. The bartender, Montrel (Sp?), came over and immediately said he could make me whatever I would like. He let me know that the drink I originally ordered was a pre-made batch and that I could always have it made differently. I really appreciated his customer service and the drink he made was PERFECT!
I had my husband go and order me another drink. When my husband turned to ask me what I wanted, the manager pointed at me and said, "The drink is for her?" and then asked the bartender to make my drink. All I asked is for no orange juice! It did not cause for his dismissive attitude.
Food- The burgers are always delicious. Seasoned and cooked very well. The fries were cooked perfectly.
I do plan on returning, however, I think the manager needs to have further training in how to work with the public. Hopefully our next visit is a little better.