Shake Shack Walnut Creek

This is one of a very few chain burgers that I find good and consistent. Glad I dropped into this location because I enjoyed my burger upstairs in a very lovely dining room!

Parking could b an issue, food is great but too expensive for fast food like style. We spend $25 per person and only get a burger fries and drink each. On top of all, they ask for tip! U don't need to give tip but just odd that they ask with no server type of service provided.

Came here for the vegan shakes but they sadly discontinued them. Decided to get a veggie burger and the patty tasted really weird with weird flavor, everything was too salty. Personally, I wouldn’t suggest this place and won’t come back myself. Staff is efficient and the place is clean!

UPDATED REVIEW: After several more visits since my initial review, I’ve seen significant improvements. Service at the front counter has significantly improved, prompting me to raise my overall rating from 2 to 4 stars. Also, I’ve updated the atmosphere from 1 to 3 stars. Most notably, overall service quality has greatly improved, earning a solid 4 stars. For fast-casual burgers, fries, and shakes, Shake Shack is a great option. I’ll continue to consider the Shack when craving a burger! ORIGINAL REVIEW: Premium food prices should go hand in hand with great food and great service. The food is great, I have enjoyed my burgers and fries at Shake Shack. The service is definitely not great. Whoever trains the staff needs to earn their paycheck. Perhaps even send new employees to In-N-Out just to see what amazing service looks like. I have found staff at the counter to be dismissive. You are made to feel unwelcome or like a bother. One time, I patiently waited at the counter for minutes while two workers messed with a register, but unfortunately, there was no acknowledgment, eye contact, or assurance of being helped shortly. My last order was takeout, and the person at the counter again was somewhat dismissive and they seemed like they didn’t want to be there. Service is part of the atmosphere experience too. The counter is just as important as where I sit. I receive better service at Jack in the Box. Is this right? What’s more, getting the wrong order once isn't usually a big deal, but when considering everything else, it becomes more significant. I live walking distance from Shake Shack. I go on occasion but after a subpar experience on multiple occasions that don’t match the premium prices, it is a last option. I can also walk to Gott's Roadside for a burger or even Habit Burger for the sake of being a satisfied customer.

New and beautiful. Not a lot of parking but it's worth looking for one in my opinion. The food is great at any location. Customer service was top tier , the atmosphere is welcoming. They have an upstairs dining area that I will make my go to eating spot when dining in. I would also like to commend them on when they are busy with dine ins. Their takeout orders are just as well put together and well cooked as their dining orders.

Stopped by after work to grab some Shake Shack. I've been to this place about a dozen times already. As advertised the shakes are great! This time around I had the seasonal cherry blossom shake. Creamy with lots of flavor. I also had a chicken sandwich. While it was rather tasty I'm disappointed with the size it with the price that I'm paying for it. Luckily I added some tomatoes and some onions to add to the flavor. I know I could get a larger size chicken sandwich at other fast food establishments. I will still come back to try a different shake because I have to try them all! I'll have to try a burger next time instead of the chicken sandwich. Giving them 4 out of 5 stars for the food. Otherwise good place! Recommend!

Location is great double story, it was packed. Food was good 2nd order came really late we placed 2 orders at the same time which made it weird for the other couple we were with. Also when they brought out food no napkins were offered had to get up and go get them ourselves

They didn't have shakes! The floors beneath the booths and the both tables were dirty, the food was expensive (but so was everything else in the area), and the whole reason I even went there - to get a milkshake on a hot day - was moot as they couldn't make any. Luckily, the location redeemed itself by being incredibly convenient, had delicious food, and portions that were larger than what I'd expect for the area. Ordering was fine, order pickup was fine, I just wanted my milkshake. ★★★★