Shake Shack Walnut Creek

My son wanted to eat lunch at Shake Shack while walking around downtown Walnut Creek. I noticed they have “French Onion Soup” type of burgers now. My son and wife got the French Onion Stack Burger and I got the French Onion Shroom (Portobello) Burger. The Shroom burger consisted of a deep fried portobello mushroom with cheese. When biting into it, you get a satisfying cheese pull. My wife and son like the burger, but the patty can be a little thicker (recommend getting the double or triple patty). We got the Mango Passionade for our drinks which was pleasant. Now they offer the option of adding mini boba to the drink. You place your order through one of their 4 kiosks, not sure if you can order from a person, but I didn’t see a way to. You grab a number and your order will be delivered to you. They also text you when your order is ready as well. They have seating downstairs and upstairs. The restroom is upstairs, but they do have an elevator if you have difficulty climbing stairs. They are a good alternative to other fast food chain restaurants.

I love shake shack! The burgers here are very tasty and better than five guys for sure. I really like the patties, great flavor, cheesy and the buns are super soft. I enjoyed the vanilla milk shake, It tastes great. I also ordered the chicken shack and that was also very delicious. Everything came up to 36$ for all that food and worth it. I got my food within 10 minutes on a busy saturday, not bad and I love how they nicely bring your order to you. The parking lot is very small just a heads up. Great burgers and I will be back!

UPDATED REVIEW: After several more visits since my initial review, I’ve seen significant improvements. Service at the front counter has significantly improved, prompting me to raise my overall rating from 2 to 4 stars. Also, I’ve updated the atmosphere from 1 to 3 stars. Most notably, overall service quality has greatly improved, earning a solid 4 stars. For fast-casual burgers, fries, and shakes, Shake Shack is a great option. I’ll continue to consider the Shack when craving a burger! ORIGINAL REVIEW: Premium food prices should go hand in hand with great food and great service. The food is great, I have enjoyed my burgers and fries at Shake Shack. The service is definitely not great. Whoever trains the staff needs to earn their paycheck. Perhaps even send new employees to In-N-Out just to see what amazing service looks like. I have found staff at the counter to be dismissive. You are made to feel unwelcome or like a bother. One time, I patiently waited at the counter for minutes while two workers messed with a register, but unfortunately, there was no acknowledgment, eye contact, or assurance of being helped shortly. My last order was takeout, and the person at the counter again was somewhat dismissive and they seemed like they didn’t want to be there. Service is part of the atmosphere experience too. The counter is just as important as where I sit. I receive better service at Jack in the Box. Is this right? What’s more, getting the wrong order once isn't usually a big deal, but when considering everything else, it becomes more significant. I live walking distance from Shake Shack. I go on occasion but after a subpar experience on multiple occasions that don’t match the premium prices, it is a last option. I can also walk to Gott's Roadside for a burger or even Habit Burger for the sake of being a satisfied customer.

New and beautiful. Not a lot of parking but it's worth looking for one in my opinion. The food is great at any location. Customer service was top tier , the atmosphere is welcoming. They have an upstairs dining area that I will make my go to eating spot when dining in. I would also like to commend them on when they are busy with dine ins. Their takeout orders are just as well put together and well cooked as their dining orders.

This is one of a very few chain burgers that I find good and consistent. Glad I dropped into this location because I enjoyed my burger upstairs in a very lovely dining room!

Three in our party. A small parking lot. At lunch on a Friday, we found seating no problem. While we were eating, we noticed a second level dining area. After ordering at a kiosk, you take a number placard and enter the number with your order. Our order arrived quickly. Do NOT order the BLT. It was goopy, too much "sauce". The bacon was very thin and wilted. The crinkle fries were good! I will not be returning.

After Visiting Shake Shack in Las Vegas, My Wife was well Pleased , to Find a Shake Shack in Walnut Creek

It was our first time here. The food was good. It was $24 for one person. Cheese & bacon fries, double burger & large soda. Their shakes were ....out of order- heart broken. The restaurant was cold (temperature) the tables were...needing to be cleaned. Bathroom was out of paper towels. When my food was done, they texted to tell me it was done then stood around. When I got my bag, they forgot my drink & as I stood there, I was asked if I needed anything - well the rest of my order. It was ready, just not provided. The burger was delicious. I wish I could've added avocado to the burger I got. The orders were placed using the kiosk. A solid 3. Might've been a 4 if their name sake was able to be enjoyed. I'd try it again.

We were walking in Walnut Creek and decided we wanted a hamburger. Shake shack looked good. And it absolutely was. We had two basic hamburgers, nothing fancy, but they were good and they were not outrageously priced. I'm getting used to the kiosk ordering so even that went smoothly. We'll be back

Service - super friendly; probably the best service I encountered since they opened. Parking - your best bet is the parking garage across the street Food disappointing Big Shack - as a hefty burger, not bad, but the sauce falls short of being flavorful or comparable to those from other establishments. Bread can get soggy even though it was toasted, which is not a pleasant mouth feel Chicken avocado - this was an utter mess of a sandwich. A ton of soggy crust with little chicken. Not the fault of the staff, but a failing of the company as a whole Definitely NOT a do over. Onion rings - don't even bother. Lacking any flavor or seasoning. Avoid!

I had an okay experience at this Shake Shack. I came by to try out their limited time Dubai Chocolate Pistachio Shake which I enjoyed. They have a small parking lot behind the store, but if you can't find parking there, the Olympia Place parking garage is across the street and has free spots. Service was okay and overall pretty smooth. The worker seemed really surprised when I asked to order at the counter, so I decided to change my mind and just use the tablets to order since it seemed faster. One of the tablets wasn't very responsive when I tapped it initially, so I changed tablets. The store overall seemed pretty clean!

We were waiting for a shake shack to come to our area. I had no idea there was one in Walnut Creek until I was driving around looking for a good lunch spot for my husband and I. The burgers are really salty and you basically need a shake to finish your meal. You need the sweet and salty combo. The speciality shakes all had a form of gluten in them so I couldn't try them. My husband really enjoy the banana pudding shake we ordered. The burgers were good just on the salty side. I was surprised they had the option for a gluten free bun and even lettuce wrap. Most gluten free restaurant bread is terrible but their gluten free buns was great. The restaurant was very clean and employees were constantly cleaning up.

Typical shake shack experience here. Ordered at the kiosk and dined in. Place is clean and food came out in a timely manner. Went for the their Dubai chocolate shake since they only have a limited amount each day. And decided to try their summer menu items. Overall, food is good and place is clean. Like with every other shake shack, it is on the pricey side.

Food is okay for a fast food however there's nothing fast about it. Service is way too slow, ordering on a screen is a bit difficult and they ask for a tip, really, for what service? I stood up and ordered on a screen on my own, then waited for 25+ minutes for food. Help seem they aren't happy to work, no enthusiasm. Now to prices, it's out of range for it all. Go to a nearby restaurant, like Broderick, cozy up, relax & sit down, get served, no need to clean your table, enjoy and you won't spend any more money or time, maybe less! To the store: Thank you for responding! You've asked for additional information from me with your apologies. Although that's nice, I won't bother doing so because it seems it does no good and I don't want to get a discount or something for free as an accommodation. The pattern, it seems, has been basically responding the same to most all that have similar and different complaints with 1 to 2 stars from recent to some time back. So what maybe you should do instead of your typical response, is take action to correct the issues. It's actually quite simple, read all the marginal reviews, implement actions that address those issues in detail. Then keep on top of them, ALWAYS, and watch your ratings go up. I actually very much enjoy Shack Shack as a business (it has a nostalgic way) but give your customers a reason to love it!

I don't get the low average score. While I must agree the food is deadly, filled with fat and cholesterol, it tasted really good today. The burger was perfectly cooked. The fries I asked for extra crispy, and they were. Service was fast and friendly. The dining room was clean and comfortable.

One of the best burgers in WC (along with Bridericks) but nice they have their own tiny lot and online ordering (though they don't announce when your burger is ready) so I order to go in and order from the kiosk - you can customize your burger ... sign up for the email, they have nice BOGO deals every other month ...

Been dying to try the Dubai chocolate pistachio shake since I saw it go viral a few months back. Love the vibe of this place, clean and super friendly staff. Shout out to Daniel for helping with my order and making sure I tried all the good stuff! The shake is fire, but damn it must have a million calories. A perfect day to enjoy this sweet treat!

Met up with fellow Black Badge elite Harvey K. to try Shake Shack Walnut Creek. Great location in downtown WC on the corner of Locust and Mt. Diablo Blvd. No drive thru or parking lot only street parking or public lots. The restaurant has two floors. Fast food setting and decor. Order on kiosks. 2 double cheeseburgers with bacon 2 milk shakes 2 regular fries $56+ before tip The burgers were normal sized beef patties were tender and not over worked. Fries and shakes were good. When did fast food double cheeseburger meals become $56? Oh well sign of the times. Bus your own trays. Limited in person interaction.

In a nutshell, this location provides good food and service, but is an incredible inconvenience to get to. I am not familiar with the area, but have to say that given the fact that I had to search for over 10 minutes to find parking, and ended up dropping my wife off to retrieve her mobile order was flat out ridiculous. She said that the indoor environment was incredibly loud, crammed, and noisy, but that nobody really got in the way of each other. It took her about five minutes to pick up the order after heading inside, but I was so frustrated with the parking situation I just couldn't wait to get out of the area. 3/5.

My son wanted to eat lunch at Shake Shack while walking around downtown Walnut Creek. I noticed they have "French Onion Soup" type of burgers now. My son and wife got the French Onion Stack Burger and I got the French Onion Shroom (Portobello) Burger. The Shroom burger consisted of a deep fried portobello mushroom with cheese. When biting into it, you get a satisfying cheese pull. My wife and son like the burger, but the patty can be a little thicker (recommend getting the double or triple patty). We got the Mango Passionade for our drinks which was pleasant. Now they offer the option of adding mini boba to the drink. You place your order through one of their 4 kiosks, not sure if you can order from a person, but I didn't see a way to. You grab a number and your order will be delivered to you. They also text you when your order is ready as well. They have seating downstairs and upstairs. The restroom is upstairs, but they do have an elevator if you have difficulty climbing stairs. They are a good alternative to other fast food chain restaurants.

When Shake Shack's Facebook ads for their Thai iced tea, cherry blossom, and brownie batter hot cocoa shakes popped up on my feed, I was curious. So I went to my local Shake Shack to see if I could snag a limited edition shake and a delicious lunch. The Shake Shack is in a beautiful building. The outside felt industrial, but the inside was quite lofty: two levels, lots of natural sunlight streaming in. Plants provided indoor greenery and people's chatter echoed around the room. I felt very much like I was in a trendy dining commons. I ordered at the kiosk and grabbed a number for the server to find me. I was waiting long enough to scroll through my phone for a bit, and the server eventually brought me my food. A ShackBurger, fries, and cherry blossom shake. I dug into the ShackBurger and was fascinated. Bite by bite, all I could think of was potato bread--so much potato bread in my mouth. I wanted to believe that my ShackBurger tasted as balanced as it looked. The seasoned meat, fresh lettuce, and tender tomatoes tried their very best to make their presence known, but the fluffy, starchy taste of potato bread swept everything away. The fries were delicious. Liberally salted, these fries were daring, crunchy fun to eat. I had to get myself a complimentary glass of water to balance out the saltiness. My cherry blossom shake was interesting. It looked delicious, but the taste of Yoplait's cherry orchard yogurt immediately crossed my mind as I took the first draft. It must have been the shake's sweetness; cherry blossom is supposed to be subtly sweet with floral hints. My shake made me think more of cherry fruits rather than cherry blossoms. Same tree; big difference. Three foods, three tries, three times my lunch just met expectations. Shake Shack is a decent, middle-of-the-road burger spot, and it faces strong competition from the many other burger spots in town. If there's another fun, limited edition thing to try here in the future, I might come back again.

The workers are nice and friendly but nothing special about their food. It's so pricey though. Hard to find parking.

We like the buns they used for their burgers. We ordered Two single shake shack burgers/ cheese, onion rings and fries for here. It has Plenty of tables to dine at up or downstairs. Some empty tables were dirty and I asked somebody if they can wipe it down and did so quickly. First time we ordered onion rings and we both liked how crispy, soft and hot and fresh it was. The location is nice with plenty of shopping and restaurants to choose from. Good experience!

We decided to come for lunch today and for once it was not crazy crowded. Parking can be tight but we were able to snag one in the lot. We placed our order at the kiosk for dining in. We got two ShackBurgers with cheese and added pickles, fries, and onion rings We got a booth by the front window towards the street. Hubby found someone to wipe down our table and then we waited for our food to come. Our food was delivered but then we had to go look for napkins and ketchup. I know we could have gotten them before we sat but we did not think about it at the time but it would have been nice if it came with the food though. Our food was great just as expected however it was our first time trying the onion rings and I just have to say I will always be getting them from now on. Those onion rings were the best thing ever for me. Glad that we can come by when in town and know the food will always be good.

Shake Shack holds a very special place in my heart... when I lived in NYC, I had my very first SS burger when the location at Madison Square Park first opened and looooooooved it so much. For me as a European, it was a taste revelation! Fast forward to Black Friday in Walnut Creek... after testing a new sleep number mattress for over an hour, we landed here. You order at a kiosk, pick a number, pay an eye-watering amount and wait for the food to be brought to your table. Only they don't, but mumble your name when it's ready. And it sits there and you wait... we finally realized that the number on our table was useless and the food ready long ago. It was still tasty. Was it $50 tasty for three sandwiches, two drinks and one serving of fries? Ah well.

Yummy , Delicious, Friendly, Convenient Immediately , Clean , Plenty of seats Easy to Access parking close by outside

I had a pleasant experience. I was in the area getting a laser treatment and decided to grab a bite before going home. While placing an order in the app, I noticed I could get free fries with a code on Friday's if you spend $10 (which is t hard to do). I ordered a shack burger and chocolate milkshake and added the fries with a code. Before heading over to pick up my order, I stopped to get my ring cleaned a couple of blocks over because I knew parking would be a mess. I parked in a lot near the jeweler and walked over to Shake Shack. I arrived a little before my pickup time, but it was a little after 10:30 and it wasn't busy to I didn't have to wait too long.

Before coming to NorCal, Shake Shack was my go to place in New York and Los Angeles for late nite munchies. It was my destination spot but now it's in my area. Is it less special, I don't know... like that high school crush that you eventually marry. Still so pretty, still tasty but it's now not so out of reach. Does she still make your heart do a double beat... yes but you just need to keep feeling gratitude that she is here with you; so I do love you Shake Shack. I may no longer need to travel many miles to be with you but I still love your burgers. Keep shaking those milkshakes baby, I still lust for you

Tried this place for the first time and it was absolutely delicious. However, they encourage you to bust your own table, but the trash receptacles are too small to effectively slide the tray of garbage into the trash bin, resulting in spillage and overflow. I highly suggest you redesign the set up so when we do bless our tables, our hands don't get dirty in the process.

2 stars because sometimes they have good deals, but the shake shack quality has gone so downhill since the good ol' days. Now I (and my family) feel lethargic and even nauseous after eating here, probably from all the additives in the once-simple ingredients. Not worth it anymore to nurse a stomachache after. My poor niece vomited that day 2x.

Awful experience. $5 for a soda and you have to go to the counter for a refill. The meal for a couple burgers, a fry, and a shake was almost $50. Just insane. A 3oz patty, smashed flat with minimal flavor and a sub-par bun leaves you really wondering what is wrong with society today. The place inside feels like an empty and sterile showroom. There's a few tables, but everything just feels like it was wiped with antiseptic and is smooth. TL;DR: Not worth it.

Used their app to order two Shack Burgers and they were ready within a few minutes. The location of the restaurant is good with a small parking lot next to it. But parking is not free, it's metered seven days a week. The place is clean and pleasant. The burgers were perfectly cooked and very tasty. The buns were nice and soft and fresh. Shake Shack is probably my favorite fast food burger. It's a bit on the pricey side for the size of the burger, but these days everything is expensive. So long as the quality stays high, paying a bit more is okay.

Service is standard with fast food having a kiosk, not sure why they have a table number card when they don't deliver it to you when dining in. You get your order by having your name called so definitely use a nickname as some orders get accidentally taken. The burger was pretty standard and I found shake shack tends to be in the oilier side. I go here more for the bacon cheese fries. Something about their cheese sauce makes me want more.

Service is terrible they now make the food and put it on a shelf for another person who has to call your name to give it to you so she ignored me when i asked her is that mine and when i finally got someone to give it to me the ice cream was all melted stupid business practice I have been at hillsborough location and its stupid there too you have to wait forever to get ice cream while they make everyone burgers ice cream machine is also down 80% of the times I have tried to order on kiosk

Walt from Walt's Adventures reporting from Walnut Creek, California from an eatery called the Shake Shack. This corner restaurant has both indoor and outdoor seating and self order Kiosks for convenience. However, the outdoor space did not include heating nor shade covers during our visitation. We embraced the outside ambiance after quickly ordering and then, not too long after, had our meal delivered to our table. The chicken sandwich, burger and nuggets all met our taste expectations. The strawberry shake, not pictured, was very good. Even though this was the case, the nuggets seemed small in size, the fries were good but easily forgotten, and the overall meal seemed to have been unequaled to the price. It is always wise to try new adventures for you never know what your outcome will be. If you want good shakes then, by all means, travel to Walnut Cheek.

I'm a huge fan of truffle items so I tried the Black Truffle Shroom and the Black Truffle Parmesan Fries. The shroom itself was very small and seemed to be more cheese than mushroom. Despite the truffle sauce, it was not exactly worth the $11. I ordered for here and nobody brought my food so I had my boyfriend check the counter and it was sitting there. He asked about it, and an employee just said "we're busy" (they brought food out to people after us). Overall, I did like the truffle sauce as it was very strong, but I don't think I'd order it again and it's not likely I'll return from the service.

Good food - bad service. Also SHADY!!! They had a promotion running using code SUMMER for barbecue burgers. 4 options were on promo - ALL said "sold out" on kiosk. Come on - none of them have unique ingredients (just BBQ sauce). All other items were in stock Shady AF location and scammy AF. Shake shack corporate if you are listening Take note!

Spent about 40 bucks on 3 burgers. They food was well seasoned but s bit pricey! That 40 bucks were just the burgers no drinks or fries. This is California for you so i guess you just get use to these prices. Would i come back? Maybe if im in the area but i wouldnt go out my way to get it.

Located on the corner of Locust & My Diablo. Paid parking behind business. Convenient Self ordering kiosks. Text when your order is ready. Food was good except seems to have gotten smaller proportion size as with everything now a days. Paid about $25 with tip for 1 cheese burger, 1 fries, nuggets & 1 soda for 2 people.

Shake Shack is definitely the representative burger chain of the East Coast. They have several locations in the Bay Area, but none are convenient to me. When this location in Walnut Creek opened up, I was really excited because I finally got a chance to try them out without the long drive. My friend and I met here for lunch on 05/09/2023. Upon entering at noon, I was surprised by how quiet it was. There were only three or four people eating. The interior was very clean and bright. The dining area spanned over two floors, as well as several tables outside. Ordering was done at a user-friendly tablet kiosk. We ordered a Double ShackBurger with bacon and avocado added, a 'Shroom Burger, 6-count Chicken Bites, an order of fries, and a Black and White shake. The total was about $40. We got out food pretty quickly. Overall, I thought it was just okay. The Double ShackBurger was slightly larger than a Double-Double at In N Out. The burger patties were made with quality beef, but seasoning was lacking. The bun was too soft and not spongy. The chicken nuggets had a nice crunchy coating, but the meat had a somewhat strange mushy texture. The fries were fresh but very ordinary. The shake was the best part of the meal. It was decently thick and creamy. This was the second or third time my friend had eaten here. She said her 'Shroom Burger was just okay. I am glad I finally got a chance to try Shake Shack. In a straight up East Coast vs West Coast comparison, I think In N Out is better, both in terms of quality and value. 3 stars. BONUS MATERIAL: - Street and garage parking nearby. - They accept online orders.

High quality fast food! Everything I've ordered is delicious. I'm soooo happy with the vegetarian options. Shroom burger is my favorite and the hot dogs are tasty

Came to try this place out before seeing a movie nearby. Wasn't too crowded for a Wednesday night dinner. Easy ordering at one of the multiple self serve kiosks. We ordered three Shake Shack burgers, one a double, three fries, and fountain sodas. We took a number placard and waited. Food took longer than we expected. This is not a fast food type place. A server brought our food out on a tray. Burgers were "smash-type" and fries were crinkle style. Burgers were a bit small but I could have ordered a double. Fries were hot. Decent burger and fries, but there are other options in the area. Good enough if you're in the area.

Why all the hate? My shake burger came out perfect with everything I wanted. Good gluten-free bun too.. this is a great spot for a quick bites.

The Avocado Bacon Burger was quick to arrive and absolutely delicious. Paired with a Chocolate Salted Caramel Shake, it made for a satisfying meal. The spacious dining area, including the second floor, provided ample seating options.

This was only my second time at a Shake Shack and it is definitely my last. The parking is atrocious and I had to drive around the block to find a spot. Then when I tried to insert my card into the machine for the parking, it wouldn't take my card. So I took my chances and went inside to order. When I took out my wallet to pay, I realized I had a five dollar bill and asked them if they would give me some quarters for the meter. He asked his manager, and then turned around and said sorry I would have to buy something to open the register. I just spent $28 on one hamburger, fries, and a shake! Are you kidding me? Then when I got my shake, it didn't have whipped cream on it. Being this was only my second time here I didn't know that you had to order it specially. Again, he turned around to ask his manager, and she told him to give it to me, but to tell me next time I had to order it with my meal. The kid rolled his eyes, swiped my shake, and handed it off to someone to give me whipped cream. Save yourself the trouble, and go to In-N-Out! Better food, and better service.

I've been very excited to try Shake Shake for the first time since they moved I to Walnut Creek. They clearly spent money on this location. They have a whole row of kiosks to order on your own and at least a couple of people taking orders at the main counter if you prefer the personal touch. The place is new and clean with a crisp modern design. We sat on the ground level but they also have a second level dining area if the main level is crowded. They were busy when we ordered but the wait was not excessive. They even had a staff member roaming around asking folks how they were doing and if they needed anything. We ordered double burgers, shakes, fries, and the chicken bites. Our bill was over $50 for two people with the tip. The burgers were delicious and the brioche style buns were perfect. We added bacon to our burgers and the bacon they are using is the perfect texture and flavor to compliment the burgers. My only complaint is that the size of the burgers is in the small side for the price. The fries are krinkle cut style which is not my favorite but they were hot and crispy. The shakes were very good and the right texture but didn't quite taste like fresh from ice cream shakes as I would have expected from a place named for the shakes! The surprise of the meal were the chicken bites. Wow! They were delicious! I will definitely come back to try more of their chicken options! If you go make sure you give the chicken a try.

Yesterday I tried the Shake Shack for a second time and was let down again. For starters the workers all wear hair nets, hats, or scarfs to cover their hair which I HIGHLY appreciated. But there was one teenaged girl at the counter bagging and passing out the food that had her curly hair dangling all over her face with a hair net only wrapped around her bun. She kept moving her hair out of her face with her fingers with the same gloves she was touching our food with and also she kept texting on her phone with those SAME gloves. I mentioned to one of the young girls who worked the register what was going on. She made a face like it was gross but then only went to tell the girl and they snickered about it like I was the problem. And DID NOT FIX HER HAIR WITH A HAT OR HAIR NET! Once they finished snickering about it, the girl who had her hair everywhere came and asked me specifically what the name of my order was so she could prep it. I honestly think they did something messed up to my food because of my complaint. So after that my friend and I went up stairs to eat to be surrounded by FILTH! Food all over the tables and floors, it was horrible. The first time I went it was the same way but I thought because maybe it was a busy day. But no this place is dirty! I will never go again!!!

It was our first time here. The food was good. It was $24 for one person. Cheese & bacon fries, double burger & large soda. Their shakes were ....out of order- heart broken. The restaurant was cold (temperature) the tables were...needing to be cleaned. Bathroom was out of paper towels. When my food was done, they texted to tell me it was done then stood around. When I got my bag, they forgot my drink & as I stood there, I was asked if I needed anything - well the rest of my order. It was ready, just not provided. The burger was delicious. I wish I could've added avocado to the burger I got. The orders were placed using the kiosk. A solid 3. Might've been a 4 if their name sake was able to be enjoyed. I'd try it again.

After dropping off my car for an oil change in Downtown Walnut Creek, I remembered this place recently opened and decided to give it a try. Parking can be tricky, but it's right across from the movie theater so you can usually find parking in the garage and then walk over. Otherwise there is metered parking. There is outdoor and indoor seating. Inside, there is a second floor with plenty of tables. The staircase leading upstairs is narrow, but there is an elevator as well. The bathrooms are located upstairs. Bathrooms are nice and clean, and I thought it was cool you use your hand to wave and flush the toilet. Touchless! Once you walk in, there are kiosks to place your order or you can place one with a worker at the cash register. You give them your phone number and they'll text you when your order is ready. It wasn't too busy when they first opened, but it got busier closer to 12, especially since this was on a Saturday. It felt like a long time, but once they texted that our order was ready, and headed downstairs to pick up, the whole waiting area was crowded. Customers were gathering around the pick up counter and it felt chaotic. We didn't have to confirm the order with a receipt, a customer standing there just said our name and pointed to the order since no worker was available since they were handling other orders. The white truffle burger was smaller than I was expecting, but the flavor was delicious and the sizing ended up being just right. The bun was soft and the truffle flavor was very apparent. The fries were ok, I'm not a big fan of crinkle fries. There are ketchup dispensers downstairs and upstairs. Overall, I'd come back, but probably on a weekday rather than weekend.

I've been anticipating the opening of Shake Shack Walnut Creek since I moved here over a year ago! I know there was a lot of speculation if and when they would open. When I was living in San Diego I was obsessed with Shake Shack, there were two locations pretty close to me so I'd go once or twice a week! haha. I even skipped work years ago to go to the grand opening of their La Jolla UTC location. I intended to go to grand opening on Sunday but didn't make it, however I was able to stop in for lunch yesterday to check the place out. I wanted to try something different than my usual order, so I got the Smoke Shack this time which has cherry peppers and bacon. It still tasted great but I don't know if I was a fan of the cherry peppers. I might go back to my usual Shack Burger next time. Their bacon and cheese fries are always bomb! Highly recommend! The nice thing about this location is that there's an upstairs dining area! You bet I'll be returning here often :D

This location is relatively new so hopefully Shake Shack Walnut Creek just needs to get the processes working smoothly. I have eaten at other Shake Shacks and the food has always been of high quality. I ordered a Shack Cheeseburger and added lettuce, tomatoes, onions and sauce. Sadly there was a pickle option too but you couldn't select it. The ingredients were fresh but the patty wasn't hot. The patty almost seemed like it was pre-cooked and sat for a bit. The fries were lukewarm but almost seemed like they had been sitting for awhile. The comparison I used is against other Shake Shacks I have visited. At other locations the patties are hot, pickles are available and the fries taste fresh, crispy on the outside, moist on the inside and crispy. I'm rooting for the Walnut Creek location to match the standard set by the other locations I have tried. I ordered a Truffle Shroom Burger. My wife said the mushroom was a bit over cooked. Similarly she has had really good Portobello Mushroom Burger at other locations. She said this one was maybe a 3 rating.

Got the single shack, very fresh with a super soft bun, but the patty wasn't seasoned well, and pretty bland. Small for the price. Quick service and airy interior were a plus.

Fast, easy chill. Got my shack burger and my fries and it was delicious! Eat it while warm!

One of the better burger spots I've tried! The tables were clean and the staff was friendly as they immediately greeted us when we walked through the door. I like how we can order on touch screen kiosks, less chance of order errors. I can't say enough good things about the fries! So good!

More like 3.5 stars. Burgers are not made from frozen patties, which is a big plus. The buns are soft and perfect, but the burgers in general are on the small side. They looked NOTHING like the posters of course. My lettuce was a very sad small flimsy piece of lettuce; no life and no crunch to it. My main gripe is the price, but with rising costs of running a business, I get it. We fed a family of 5 for about $100. For this amount we spent, we bought 5 burgers, 3 fries, 3 shakes, and 1 iced tea. This is too pricy for me; for $100 I could buy good Thai food at Andaman nearby that would last at least 2-3 meals for the whole family. The shakes were just OK. My kids didn't rave about them and two of them didn't even finish their shakes, if that tells you anything. Overall the burgers were OK but too expensive for me to be a regular customer.

What is all the fuss about? You'll get a better version of this burger and fries at The Habit. All the ordering displays, except one were off-line and the staff behind the counter had no intention of taking people's order directly. I did like the lemonade though.

This review is for a take out order. I've been wanting to try Shake Shack when it opened up because it would remind me of the ones in Mew York and Chicago that I love! My man ordered the food for us in the restaurant while I waited in the car with the kids. He said that he was standing in line for a while and noticed that there were a kiosk that people could order the food on, but he had to customize the orders, so it was probably easier for him to stand in line, then to use a kiosk. I am only writing a review for my order because I was so hungry that I couldn't take pictures of anything else. Today, I ordered the white truffle 'shroom burger with lettuce and tomato added, the tiramisu shake, and crinkle cut cheese fries. For vegetarians, the White truffle 'shroom Burger was very close to what I felt like a perfect portobello burger should taste like. The brioche bun was toasted to a density that helped to keep the juiciness of the burger intact. The portobello patty was lightly breaded with a thin, crisp finish that led to a succulent bite down to the mushroom itself. The tiramisu shake was topped with a full lady finger and o whipped cream. This shake was light and easy to drink because it wasn't overly sweet. If I order this shake again, I'll ask for the caramel flavor to be removed as the tiramisu was delicious all on its own. I want to say that I will try the hamburger next time, but that portobello was so delicious that I most likely will order it again. This is my third favorite veggie burger from a burger joint after Veggie Grill and Super Duper.