Shake Shack West Midtown

This was my first time eating here, and I enjoyed it. I had a double cheese burger with fries and lemonade. The service was great and very patient while i perused the menu. You can eat indoors or outside.

Plenty of seats outdoor and outdoor. There were only 3 screens to order food. The was not taken too long to wait. The food was good as stardard. The crispy chicken I got was delicious. They provide tap water and all the sauces for you as normal. Just only the tables were not really clean; there were sauces everywhere and just hard to find the parking. We park on the side of the road, it was free on the sunday.

Shake Shack never disappoints! The food is very tasty, reasonably priced, and came out relatively quickly. The Midtown location has a nice, clean, and relaxing ambiance.

I love a good made-to-order burger. Fresh and full of flavor. Can’t go wrong with Shake Shake. Tried the black truffle Parmesan fries and literally was so shocked at how good it was. I hope they keep it on the menu! You can find street parking or the parking garage in this area. There is plenty of indoor and outdoor seating in the restaurant as well.

Food is delicious:) Environment is also good, clean and nice place! Better than other shack shake store🤩

I enjoyed my lunch here. I’m not a fan of thick burgers, so their thinner patties are perfect for me. It was very flavorful and had slightly crispy grilled edges. Fries were crispy and just salty enough. Please try the Yuzu Honey Lemonade. The service was great, bathroom was clean.

Wow. Totally Amazed, so comfortable in here it's a like a different world in such a fast paced environment. Noisy outside, quiet and calm in here and the food and service is could not be better.

I liked Shannon. She was so helpful and accommodating. She made my experience so much better. Truly a gem. I liked the burgers too

I walked in to pick up my order and I was immediately greeted by a nice African American young lady with a nice smile. There was a heavy set African American on the expo line that was very nice and attentive to me as well. There was a Caucasian man that was very tall and he was talking to the cooks a little rough but they were not having it neither was the expo guy. I can tell that they had been working hard for hours trying to get the orders correct and out the door. I feel like leadership should be more mindful how they speak to their team members in front of customers. I will say that it didn't make me feel good to see that kind of behavior. I received my food shortly after that. I should have asked for a beverage for the inconvenience of having to wait and be subjected to that kind of behavior. I will return to this location but just not during a lunch rush anymore.

Pulled up here to meet my cousins for a fun Saturday Burger and Shakes. We were excited about the Peach Milkshakes. Located off Howell Mill I opted for the Valet parking. Right across from the Shake Shack. Ordering was easy. They have kiosks.. but because the Peach Milkshakes were out we couldn't complete our order on the kiosks..We had our hearts set on that Peach milkshake .We ordered at the counter. I got Strawberry shake instead. I ordered the Shack burger with cheese and bacon.. it was nothing to brag about, it had a ok flavor. Strawberry shake tasted like Vanilla and they threw a strawberry in. We sat outside on the patio. It was cool until I felt the bugs biting. I probably was just being paranoid. One of the managers came out and asked how everything was. We voiced our opinion about the Peach shakes. He offered apologies.. they didn't think they would sell out like that . Insert my twisted lip and sarcastic remark.. " Peach Shakes . In the Peach State of Georgia .. you didn't think they'd sell that quickly, REALLY" They do allow your fur babies (dog) on the patio. I probably won't be back anytime soon. You go and judge for yourself.

Wow, where in the world is "Yeah Burger?" Why are we being nostalgic, but also how in the world did an amazing local restaurant turn into this attempt to barely make a burger? As the takeover of Atlanta is ongoing by major chains wanting to buy out prime real estate, Shake Shack is one of the latest depressive examples. Taking over a pandemic distressed local restaurant, that simply did not have the funds to run along, Shake Shack owned over the place, hired people to pay minimum wage without any discussion for talent and turned it into what's mostly, a disaster. Granted, the crew here tries hard to keep the place clean. Yet, the level of disorganization is extreme. It sits somewhere between an airport restaurant and an attempt of a meal. Meals take a long, very long time to prepare. Restrooms are an attempt to be clean. Kitchen is a wild place. Everything is one step away from disaster. Burgers are mediocre and inconsistent, at times overcooked. Perhaps, one of the sad examples where local businesses get taken over by large companies, hire people who should be working at Wendy's and create meals that are deeply deprived of soul.

Shame on you! My burger was thin, over cooked and not satisfying. You've got too big and lost your quality!

Perfect location, delicious food, awesome service. Clean restaurant and restrooms! We stopped in on a Saturday afternoon and grabbed some shack burgers and chicken sandwiches with shack lemonade. It hits the spot every time! The restaurant is super cute and trendy. I love all of the tile detail on the walls and neon signs. Plenty of tables and seating inside. There was some parking available directly outside but we chose to park in the public parking garage across the street using Park Mobile.

Highly recommend this location if you want an unapologetically burnt hot dog!!! I got takeout and didn't think to look at my hot dog. My order also took forever to come out. Now I see why! They were too busy charring my hot dog!

Check your food y'all...got served a moldy hotdog last time I went. Love shake shack but this location never fails to mess up or forget some part of my order.

While the burger and fries were good, the parking is too inconvenient. There is no dedicated parking, and the restaurant doesn't validate parking. So if you're coming here to pick up a to-go order, it's fine. But I would not recommend this location for a sit-down meal.

I was staying across the street and needed a quick lunch before I checked out and headed to the airport. I ordered via the app and my food was ready to pick up at the pick up window a few short minutes later. Food was good and up to the standard Shake Shack standard. It also really hit the spot, as I was getting really hungry.

This feedback is all about clean standards. Yesterday, while dining in your restaurant, I wrote this review. Staff member in the kitchen had no hair net over their hair that was at least 10" tall; stacked high. No hair net? That is SO nasty I could barely eat my Shack Burger. I addressed this with the manager who had rung me up and brought my order to my table. When she stepped away she looked in the kitchen saw what I had observed. immediately turned to me and gave me a thumbs up and agreed I was correct. Within 4 minutes, a man walked through the restaurant at 3:20 with his dog off the leash and spent time in the men's room. Then he walked past me again and the manager definitely saw him. You all are batting a 1000 at this point with making my meal appetizing!!!!! The manager then returns to my table with a Shake free card. I told her about a dog inside the restaurant and she discounted the dog being inside the restaurant. "No big deal" I can no longer visit this Shake Shack location on Howell Mill Road in WSP. The one in Buckhead across from Brown and Company Jewelry store is where I usually go. Eating at Shake Shack is a rare occurrence since you have raised your prices SO high. Your location in WSP 1168 Howell Mill Rd is poorly managed!. FILTHY Practices!!!! The Manager gave me a free pass. Thank you. It want be used at this location under any circumstance!!

We came here to grab frozen custard. I initially got chocolate because it's my favorite but it was very grainy ( not smooth) so I asked to switch it to plain vanilla, which was much creamier. I'll return to try out the food.

Got a burger and a shake. Both were very mid and I got the runs immediately afterwards. Typing this from the toilet because I damn near squirted all over the floor ;(

Love everything about this place, 10/10. I have tried a lot of things on their menu, but now I always get the same order! It hits every single time too! When door dashing though, the wait is almost always a long wait for sure, no matter what location you go to. But I remember one time I was waiting for a while for two orders and one of the employees gave me something to drink after receiving both as an apology for the wait! I really appreciated that!

Burger was amazing! The chicken nuggets were okay, but also I looked too quickly and thought they were tenders so that's my bad. Lots of seating and love that the workers bring the food to your table. My husband got a milkshake and he loved it! Said it was the best one he has had! Would come here again!

New (at the time of the review) to west midtown is shake shack. Located right beside brash coffee and across from ornsbys is this burger spot, perfect after drinks at holiday or other spots around the area. There's inside and outdoor seating, and they have self ordering kiosk inside located to the far right of the counter. Food was pretty good.

The food and the service was great! The newly open restaurant was clean and the staff was very attentive. My food was out in in a short amount of time, and the food was fixed properly. The food was good, I'll have to try a shake the next time.

Shake shack n ver disappoints regardless of what shack you go to they are always good the staff friendly if your in the mood for a good burger this is my go to place

Wonderful service and food obviously! Even though this location is not one I'll recommend to work at, the service is top-tier!

The food here is so fire and fresh but the PEOPLE are better. I love when I get great food but great service? What did I do to deserve this :)

Very disappointed in my visit today. Ordered a veggie burger and a shroom burger from self portal, then waiting about 20 min as an employee approached me informing me they were out of the new veggie burger. She told me they could refund me when she finds suprvisor. I then waited another 10 min for the shroom burger until i requested a refund for that. They told me my shroom burger was ready. It was cold, soggy with brown lettuce. No apologies, no attempt to recover the transaction, nothing! I was told it would take 3 -4 days for refund to post. I love Shack Shack, its the only burger chain Ill eat at because you source your beef from local farms, however ill never visit this location again. The mgr was sitting at a table not directing the service at all. A few employees were wearing "crocks" which I know aren't food service standard. Not a happy camper taking my mother for lunch.

Delicious burger bashing fries fast service and polite highly recommend if you want a good affordable meal

This place is sooooo sloooow! First of all, you have to order from an iPad instead of actually speaking to someone. There were 8 tables of people when we sat down and not a single table had any food on it. Won't be back to this location.

Came for dinner around 7:30. Staff was super friendly and the food was pretty good. I'm not a complete fan of the French fries here because they basically have no salt or seasoning, but I love the burgers so I can't complain.

Delicious food. Had a to-go order so I can't speak to service. I placed my order on an iPad. The wait wasn't too bad. The dragonfruit pomegranate lemonade was scrumptious.

Had a very good experience at Shake Shack. Food is good and fresh and the truffle sauce is great but packs a punch so use sparingly. Overall, I'd come back. My only gripe is with the cost for everything. For 8, the cost exceeded $130 for rather small sized burgers but I guess this has become the norm.