Shake Shack Westfield Montgomery Mall

Overpriced 4 dollars for a drink is theft. Even if it’s in a mall, at least it was refill free. The chicken sandwich with avocado was alright. Yall aint never gonna fool me again Lol . Also the fries were Salty dot com

I have never experienced such rudeness at a restaurant before. I placed a pick up order and arrive after I was sent my notification text. There was an associate with a black beard and glasses who completely ignored me. I waited almost 15 mins for a pickup order. Even when I went to ask about my order he completely ignored me and helped someone else. Even other associates who came up to the counter did not greet me or ask if I was waiting for something. I hope he is fired for poor customer service. This treatment was appalling and discrimatory too.

Usoff was very quick to take my order and made sure everything came out correctly. My order was ready in under 5 minutes and everything was great, even had the extra shake sauce I asked for! Thank you again!

The hamburger it’s not fresh at all..the beef and the hamburger buns are so flat like a piece of paper. Hamburger tastes awful. The french fry was so dry not fresh at all. I recommend do not come here.

First time eating here and it was great! I got the Carolina burger with fried pickles. Carolina bbq fries and it was ask amazing!

The worst experience ever visiting shake shack. Ordered a shack stack burger and it took 20 mins to get it. What’s worst is the meat patty falling apart, with no tomato in the burger. They used to serve better, don’t know what’s going on here.

Love the consistently great food! Always a treat.. not a norm for me Mariely super nice staff member. As I was about to order form computer she called me over- very sweet and nice

They cheese fries so delicious Sm mango Sng shack

Flavor: Nicely seasoned (salted) burger with crispy edges - good stuff. Crinkle cut fries were fresh - crispy & slightly salted on the outside, soft inside. Tomato was a little soft/sour. Presentation: Typical bagged arrangement since it's a food court and only doing to-go (there are signs letting you know) Disappointed in the smashed bun, but it did its job. Service: Friendly pickup. Ordered via the self-order screen since it was open. Seating: It's a large food court, plenty of seating even when busy. Friendly: yep! Drinks: soft drinks, tea, lemonade, shakes ... all good stuff, but little expensive. Diet Coke flavor slightly off, but ok. Cost: Way too much ... $18 for burger, fries, small drink. Just a single cheeseburger. Pretty costly to be paying $20 for a combo that should be ~$12 Parking: Mall parking ... lots of spaces & free Vegan / Vegetarian: Some vegetarian options, but other food options in the court will be better for vegetarian/ vegan options.

Shake shack has been around for a while and while it is more expensive than other options, the quality is good. I liked this place as it seems larger and can cater to a larger crowd and can pump out food faster than other branches. They have three ordering stations and a person that can order too. I would say this set up is meant for fast production. It's inside a mall so it was well planned. The inside kitchen area looks clean. I wonder if they are new here. But, one thing is for sure, the food is good. You can't go wrong with this fast food choice.

Customer Service at this location sucks! They assume that all online orders are for Door Dash or UberEats pick-up; therefore they expect you to know the procedure that DD and UE drivers usually follow. My food was sitting on the rack for half an hour while I patiently waiting for them to call my name. They said that online orders are not called. When asked why, one staff said she doesn't know. The other one told me that they expect that DD will ask for their orders. Well guess what, I don't qork for DD, my food is cold and I am missing an order of fries, all while my bag of food sat on top of their " waiting " rack. Great customer service...NOT. And NO apologied either whatsover!