Shake Shack Westfield Montgomery Mall

This is my first time at Shake Shack as I’ve always wanted to try their food. Their food reminds me of 5 Guys, but with a twist of Hardee’s. I ordered the Avocado Bacon Burger and it was delicious! The burger did not have a lot of juice, but it was above average! Their chicken nuggets have a different taste however, they were kind of salty. As for the honey mustard it’s spot on to Hardee’s! (When it comes to the drinks $3.50 is a lot of money compared to other establishments). Follow me on social media: YouTube: Billy Bang Cars Instagram: BillyBangCCars

Pissed off beyond imagination because there a was huge chunk of metal in my brother Dubai chocolate shake. IT’s negligent and NOT OKAY. It looks like a part of the blenders blade-super dangerous and honestly can’t understand how this happened. We sent an email to shake shack corporate.

My family and I had a wonderful experience at Westfield Montgomery Mall. Mr. Usoff, the manager truly goes above and beyond to ensure top-quality service and food. It's been a really long time since someone was so friendly and attentive to their customers. Thank you, Usoff! The menu is wide-ranging, which made our entire family happy from my kids who loved their juicy beef burgers, to my vegetarian self who found plenty of satisfying options, to my chicken-preferring in-laws who were equally delighted. We tried a variety of items, including the new Dubai Chocolate Shake, the Chicken Avocado Burger, and the new Spicy and Spicy Ranch Fries. Every bite was impeccably delicious, bursting with flavor and freshness. If you haven’t tried Shake Shack while shopping at the mall, I highly recommend stopping by. it’s truly a treat for every palate.

I ordered the Shack Stack. There was definitely something wrong with it. The texture and smell were off, and it didn’t look or taste right at all.

Overpriced 4 dollars for a drink is theft. Even if it’s in a mall, at least it was refill free. The chicken sandwich with avocado was alright. Yall aint never gonna fool me again Lol . Also the fries were Salty dot com

Fire the manager. Eat anywhere else. I ordered food here because my wife is pregnant and her doctor said she needed more protein. We ordered deliver through DoorDash (also do not recommend). The food arrived but it was missing her burger so I drove there and asked the manager and he didn’t care at all and didn’t even offer to make a sandwich after I explained it was for my pregnant wife and i showed him the $75 order (door dash fees included). Awful people. Eat anywhere else.

Absolutely reprehensible excuse of a wretched establishment this is. Lies, lies and more lies with online ordering. They string you along, gaslight you about their offerings, bait and switch at the last minute removing things. Spent 30 minutes trying to place an order. Changed my location on me. Placed it again. Items aren’t available. Well, it said it was. Tried again. Item is available again! But now another one disappeared entirely. It existed a minute ago? All the ingredients for it are used in other items, all of which are still available, hm? Curious indeed. It almost feels targeted, frankly… oh! And would you look at that! This other item has now returned. Well I’m miffed about the other thing indeed, but at least this is back now! Oh joy oh happy day! Wait a minute…. Wait a minute… what’s this? I can select it, I can press “add to cart” and yet… it does not add to cart. Everything else works. Just hit this one single solitary item. I would’ve rather been waterboarded for the last half hour. Ativan still be hungry but I guess I at least wouldn’t be thirsty. Now I am both of those things, and one small moment of my life- however miniscule- is going to bring down the entire average happiness of my entire life. It may be a trivial amount, as it was only half an hour but that’s not the point. Thanks a lot shake shack.

Excellent service! Brad was incredibly attentive, professional, and friendly throughout. He made sure everything was perfect and exceeded my expectations. 100% recommended! Thank you for your excellent work, Brad.

Flavor: Nicely seasoned (salted) burger with crispy edges - good stuff. Crinkle cut fries were fresh - crispy & slightly salted on the outside, soft inside. Tomato was a little soft/sour. Presentation: Typical bagged arrangement since it's a food court and only doing to-go (there are signs letting you know) Disappointed in the smashed bun, but it did its job. Service: Friendly pickup. Ordered via the self-order screen since it was open. Seating: It's a large food court, plenty of seating even when busy. Friendly: yep! Drinks: soft drinks, tea, lemonade, shakes ... all good stuff, but little expensive. Diet Coke flavor slightly off, but ok. Cost: Way too much ... $18 for burger, fries, small drink. Just a single cheeseburger. Pretty costly to be paying $20 for a combo that should be ~$12 Parking: Mall parking ... lots of spaces & free Vegan / Vegetarian: Some vegetarian options, but other food options in the court will be better for vegetarian/ vegan options.

Shake shack has been around for a while and while it is more expensive than other options, the quality is good. I liked this place as it seems larger and can cater to a larger crowd and can pump out food faster than other branches. They have three ordering stations and a person that can order too. I would say this set up is meant for fast production. It's inside a mall so it was well planned. The inside kitchen area looks clean. I wonder if they are new here. But, one thing is for sure, the food is good. You can't go wrong with this fast food choice.

Customer Service at this location sucks! They assume that all online orders are for Door Dash or UberEats pick-up; therefore they expect you to know the procedure that DD and UE drivers usually follow. My food was sitting on the rack for half an hour while I patiently waiting for them to call my name. They said that online orders are not called. When asked why, one staff said she doesn't know. The other one told me that they expect that DD will ask for their orders. Well guess what, I don't qork for DD, my food is cold and I am missing an order of fries, all while my bag of food sat on top of their " waiting " rack. Great customer service...NOT. And NO apologied either whatsover!