Joseph S.
Yelp
Awful experience.
We made reservations well in advance for a company party. Day of party called to confirm. Half hour before our reservation called to ask that food order be placed because our guys would be coming off job sites and ready to eat. They said no problem.
Checked in early with credit card, confirmed order had been placed.
Was told $4 each small bottle soda, etc. I asked if they had pitchers of anything since we were a large group. Ordered Horchata and lemonade pitchers. The woman taking the order filled the pitchers overflowing with ice. I asked if we could please have less ice, she replied "fine, but you'll pay more" I said OK, our guys are just thirsty... She said "well then, maybe they want ice"
She left the pitchers on the bar, didn't offer cups. When I asked, she seemed annoyed and gave me 5 plastic cups. I told her we had a party of 20 people. She rolled her eyes and passed more cups.
I brought everything to our table.
Our guys came in at our rez time, no food was ready. We were finally served 20 minutes later - 45 minutes after we'd placed the order.
A waiter dropped the food, serving tins and plastic cutlery in a heap on the table, saying nothing.
No one stopped by the table to tell us what was in the "family meals" we had ordered or asked if we needed anything. I ordered more pitchers, no one offered to bring anything to the table so I did.
When we finished, I asked the woman at the bar for our tab.
She handed it to me. I said thank you, let me take this to my boss so he can add a tip and sign. She said "I added a tip" and handed me a RECEIPT for almost $800.
No one cleared anything from the table and when I asked for a to go container for leftover food, they pointed to a kiosk that had to go boxes stacked on it.
Food was nothing great. Coleslaw wasn't fresh, beans were cold and mostly water. Their meat, which is what they are known for, was below average. Tritip was chewy. Ribs had were mostly fat and pulled pork had no flavor and looked like it was out of a can.
I rarely write reviews, but the staff's attitude and indifference was completely offputting and ruined the experience for all of us. Bummer, everyone entered in a great mood to be getting off work early and have fun together, but left disappointed.
Sidenote, this was not a busy time for them at all. It was late afternoon and they were almost empty otherwise.
Parking is good. Won't be back.